Zepto Product Personalizer
Product Options, Product Personlizer, Product Customizer
Rating
4.6
feedback
1,033
chart
#722
All reviews
Rating Breakdown
Review RSS Feed
June 13, 2019
I have been using the app for quite sometime now and I have yet to master it. It's a great app but I've had problems with the app and communicating with the customer service is not that easy at first. But now, Saifullah replies to my emails and have solved my problems. Thank you! I wish our communication will continue to be fast and easy!
Thanks for taking time for review. Creating new product is a feature that you have activated. Please alter that . More details have been sent to your email.
June 6, 2019
At first I didn't understand how to use all the features. Now that there are more tutorials it's much easier. The 5 stars are well-deserved - I have yet to see an app that does all this. Very happy with it!
May 17, 2019
Really great app! Would highly recommend. And Saifullah is brilliant at customer service. Always timely with responses and very helpful solving any glitches.
May 17, 2019
Great app. Bit of a learning curve but once you've got it it works well. This app is integral to how we sell some items so we can't be without it. We had one issue with it but it was all sorted within a few hours. Great support!
May 16, 2019
Fantastic app, easy to use and when we had a technical hitch the problem was solved straight away.
May 8, 2019
Personalised file that customer creates and is saved in the cart is not editable. Only an encapsulated pdf or png is available.
Update: We have introduced vector PDF (editable) and SVG . You may consider to come back with us Thanks for taking time for preview. Sorry these features were never part of the app and not featured in the app description.
June 5, 2019
The app developers, have addressed most of the issues pretty quickly and have been helpful. Although initially there was some misunderstandings, it was cleared up with a screen recording of said bugs and they were swiftly fixed. I still believe the app can be improved in UX. But it is still a great for what it is.
Thanks for taking time for review. - This has never been happened and no one out of thousands store owner has never complained that . There is a bulk removing option you might have triggered - The UI has been improved and field title is replaced by label - The UI has been improved - Here is HOW PRICE INCREASE WORKS: https://doshopify.com/product-personalizer/help/how-options-with-costs-are-displayed-in-the-cart-checkout/ You need to set price option in your theme . Here is tutorial: https://doshopify.com/product-personalizer/help/price-per-option-theme-installation/ - This is a theme issue described here : https://doshopify.com/product-personalizer/help/incompatible-themes-price-per-option/ - The tag is created for technical reason to prevent the product being shown in the store. More details : https://doshopify.com/product-personalizer/help/hide-newly-created-product-by-the-app/ We are constantly updating our UI . As the app is a complex product building tool at first it may seem difficult to understand . Once someone is accustomed he/she will certainly enjoy it.
April 17, 2019
I've use this app to customize a few products in my store and it works very well. I had an issue, contacted the support and it was fixed right away. I'm very happy that we choose to use this app for our store. Great option and support.
April 8, 2019
I WOULD SAY THAT THE SUPPORT FOR THIS APP IS VERY POOR IT TAKES A LONG TIME FOR THEM TO RESPOND AND SOMETIMES NOT AT ALL, VERY DISAPPOINTED THAT HAVING SPENT A LONG TIME GETTING TO GRIPS WITH THIS APP, THEY NOW TELL ME THERE IS A LIMIT TO THE NUMBER OF PRODUCTS I CAN HAVE, IT IS EXPENSIVE FOR WHAT IT IS AND THE SERVICE YOU RECIEVE
Thanks for taking time for the review. There is no limit of product configuration for old users. For new customer the described pricing plan is applicable. For more info Please ask at [email protected]
April 2, 2019
This is the best app with the best service! Support always responds fast and I can't think of a feature this app doesn't offer. There is a learning curve to using the tool but it is well worth it!
April 1, 2019
Support is fantastic, I had some compatibility issues with another app and my requests for help were addressed promptly. The app is simple to use for customers and loads quickly. It has it's limitations compared to some other apps with full on loaders. But if you're after a clean look and ease-of-use, this is a great option.
March 31, 2019
We use this app on my site and it would be nice if the support was better. They have an email but they don't always respond and when they do it is weak. For a paid app I am pretty disappointed. We are launching our new site with a different app next month.
Thanks for taking time for review . Hope you are satisfied with the app and services. Can you please update the review ?
March 24, 2019
This is by far the easiest to use product customizer app we have tried. From a user standpoint, it is simple and straightforward, on both desktop and mobile. Well done. Thanks.
March 21, 2019
I don't know what it is about this app, but NOTHING works for me. The background images I upload won't stay, they revert to the original product image. My placeholder images don't stay in place, don't stay greyscaled, and don't allow me at times to move the ones that are selected. The worst part is it doesn't even allow me to do what I wanted. We make a product in 3 different stains. We currently have the option to choose 1 of 3 VARIANTS set up, i.e. 3 different stains. I wanted the option for a customer to have a stain selected and be able to customize whichever one they have selected. But there's no where to use 3 separate images for customization, it only allows for one. Terribly exhausting and frustrating experience. Will be looking for something else.
Thanks for your Review. You can set different background image for different personalization if you uncheck all variant image as it only allows the variant images. By conditional logic section you will be able to use as many customization image as you can and link with variant. There are tutorials how to use the app and How to utilize different features available.
March 19, 2019
This app was built for something different than what I utilized it for. I was able to build a type of "builder" for my products. Any snags that I ran into the developer was quick to help me. Very responsive. The app works great!
March 13, 2019
Great App. I am using this app on my two stores... really good for any custom product .................
March 20, 2019
Application is very good. Developers of app help to configurate it quickly. I will advise it to my friends
Thanks for your review. Please ask any question at [email protected]
April 19, 2020
Hi Guys, Thanks for the great support once again. Problem solved efficiently. Greatly appreciated. Awesome app
March 3, 2019
I had initial problems with the app because it messed up my other apps. However, I pointed out all the mistakes to Saifullah who within one day fixed it all for me, and got it running smoothly! I'm really impressed and hope my customers like the customisations. Thanks again!