Zepto Product Personalizer

Oct. 24, 2019

Absolutely a fantastic app that has transformed our customer experience. We sell customized fingerprint jewelry and being able to see custom inscriptions "engraved" on the piece as they type - even curving text around the inside of a ring! - is so helpful for our customers. It also handles the addition of accessories, like a chain, a birthstone charm, a premium bail, etc., and shows those additions dynamically on the product photo. The ability to use conditional logic to show/hide different options is also key, allowing us to be really flexible in how we set up our products (see https://legacytouch.com for examples of what is possible). A little bit of a learning curve, sure; but, that generally comes with the territory when you have lots of flexibility and options. Support, in general, is really good. Not super communicative, but very willing to implement special requests and troubleshoot bugs in a timely manner. I do wish there was a better way to handle deploying bug fixes and code updates - those generally get pushed to our production site without notice and have occasionally caused issues. But overall, we are very pleased with this app.

Oct. 22, 2019

There aren't enough stars for how helpful the support tech was. I wanted a complicated feature added to my page and he fixed it in moments. Friendly, patient and totally proficient. AMAZING!!!

Oct. 16, 2019

We tried a couple different configurator apps but we decided to stick with this one. Configuring it might be a little tough for beginners, however, they have great support and reply times. Price is very reasonable compared to other configurator apps, who don’t even reply to support tickets.

Oct. 15, 2019

I needed an app to allow my customers to personalize products. This app has delivered! The support is absolutely like nothing I have ever witnessed before. Numan has been a hero and helped me until everything was set up perfectly. I can’t thank him and the senior developer enough. Such great people, very hard to find these days / but rest assured you will find it here. Thanks guys, forever grateful to you helping us!!! It’s been a pleasure working with you, especially Numan :-)

Oct. 14, 2019

the apps itself is excellent, but the reply speed take a little time, so here i advise developer should improve that, anyway, 8 out of 10, keep 2 to improve

Oct. 8, 2019

There are some features that we cannot modify by ourselves , however the support is always there to help : Saifullah answers and resolves our issues so quickly and efficiently ! We couldn't ask for better support !

Oct. 7, 2019

I used this app to add plant options for our products plant ionizer. It's exactly what I wanted. I faced a problem during the process but they helped to solve it. Now everything runs perfectly!

May 10, 2024

UPDATE: product options suddenly disappeared from the site. Apparently Zepto, the developer, is having some type of CDN issue at the moment. I've contacted support but have not heard back from them yet. This is very serious! This app has a lot of potential and is a work in progress. If you need to offer personalization (especially complex items with real time preview), then I can highly recommend this app. The developer knows his stuff and is committed to making it better. The only issue, if you can call it that, is that it's such a powerful app and offers so many settings that you can get overwhelmed sometimes. However this would only apply in more complex cases, as it all depends on the types of products and personalizations that you offer in your store. In my specific case I needed support when changing theme so that the app would display seamlessly. Support came through and was there to help get the app performing the way I needed. I can highly recommend this app!

Sept. 30, 2019

This app is perfect for our store, many options to customise and the customer service is attentive.

Sept. 23, 2019

The best app for product customization so far!!! The team is very helpful and extremely responsive. They provides us with their Skype account when we had some issue to be fixed. The owner of the app contacted us directly and it was solved like in couple of hours. Would highly recommend the app!!!

Sept. 14, 2019

This app is EXACTLY what I was looking for! I have spent over a month looking for a solution, even going as far as contacting a developer who was going to charge thousands of dollars to do what Shopify and Product Personalizer can do for a small fraction of the price. The support has been great, Saifullah has been a HUGE help in answering my questions and going beyond to help configure my products. This is a win!

Sept. 12, 2019

What can I say? I have compared and tested a few other product personalizer Apps, but found this one to be head above the others. The ease of configuration, the ability to preview and custom price every customization is just amazing. This product is really worth every cent and I will highly recommend this for anyone who wants to have a world-class product personalizer at an affordable price. We had some issues, as with any app and which anyone can testify to, but the support has just been outstanding. Tonight, the entire team attended to an issue we had, we communicated over Skype, I was able to share some frustrations and the team really stepped up. Within an hour, my issue was resolved and I am glad I selected to partner with this great company.

Sept. 7, 2019

I originally posted a not so great review about this. However, the owner contacted me to offer to help which I appreciate. Sounds like some updates are coming and now that I figured it out, it does Exactly what I want it to do!

Nov. 9, 2019

Amazing job. Numan helped us a lot! He did a really good job. And till now, this app meets our requirement! Thanks

Aug. 29, 2019

shop is not live yet, so can´t say if customers love it like I do. I think Saifullah just improved the apps performance significantly a few days back. Love it even more now.

Aug. 29, 2019

I'm probably pushing this app further than most will need to (Full label design for bottles including multiple base labels, fonts, colours, images - you name it) and it works! For the price, I couldn't find another app that worked at this level and simplicity for the customer. I've also reached out to support which they managed to add both my requests in a few days. It's not perfect - It does take a little time and trial and error to get it to do what you want, but it can be done. Also, check it in other browsers as usual - Chrome/Firefox was fine, IE took some extra config with sizes and looked a mess at first. Overall, I would recommend it just for the price and configuration options - stick with it a little and make sure you test as you go.

Aug. 25, 2019

Very valuable app but has glitches time to time, our customers are complaining about product personalizer being inconsistent and unstable.

Aug. 22, 2019

This app is just awesome! It does exactly what I needed it to do, at a fair price. It integrates seamlessly with our product pages and cart, so no ugly iframes to worry about. The install was pretty straight forward, however we had a template that required some additional tweaking. Saifullah and the team were able to simply and easily solve it - great customer service. Thanks again guys!

Aug. 21, 2019

This app far exceeded my expectations. It's extremely flexible, and handles everything we need it to do to allow personalization of our products. The support team is very responsive and dedicated to making sure you're up and running as soon as possible. Couldn't be happier!

Aug. 6, 2019

Fantastic service, easy installation, and all features seem to work great out of the box. Some of the UX / UI could be improved in my opinion, but no deal breaker at all.