Stamped Reviews & Loyalty
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We've been using Stamped for Berberorugs and the experience has been excellent so far. The platform is clean, reliable, and easy to use, but what really stands out is the support team. Elvis and the team have always been responsive, professional, and genuinely helpful whenever we needed assistance. Highly recommended for any Shopify store looking for a solid reviews solution.
Non existent customer service. You guys charge $23 for customers to even use your app, and you couldn't hire a few cs agent??
Sorry to hear you had trouble getting support. We definitely want merchants to be able to reach us quickly when issues come up. We weren’t able to locate a conversation associated with this, but our team is available through the in-app chat widget in the bottom-right corner of the app, as well as by email at [email protected]. If you reach out there, we’d be happy to investigate and help resolve the issue as quickly as possible.
This app is buggy, slow and I cannot get any help from customer support to export all my reviews to a .csv file. The only option is to have customer support do it but I reached out three times with no reply. Someone please reply so I can get this .csv file.
The support from Stamped is outstanding! The two team members I dealt with were professional and friendly and above all, fast. My reviews "disappeared" from my website and as a non-advanced user I couldn't work out how to restore them and had to request help. The response was instant and the reviews were up again overnight.
Anthony Roberts was incredibly helpful and fast. He fixed my issue quickly and made sure everything was working properly on my store. The app itself is very easy to use, and the support team really goes above and beyond. I truly appreciate the level of care and attention they provide. Highly recommend!
The customer service on this app is super slow and outdated. I've tried to contact them to resolve an integration issue for days, and it's not going anywhere because they reply via email and not through their chat. Their chatbot only generates AI responses which isn't helpful!!!
Got the job done - Thank you Anthony for the great help. Incredible support.
Customer service resolved my issue where my reviews weren't showing and im really pleased with this app
My 5 stars are showing up as question marks.
Great customer service any time we have a technical issue. Very quick response times.
To better serve our customers, we switched our plugin to Stamped. Customer service was very professional in answering and helping me with my questions. Thank you, Anthony R.
Thanks to Eslam, Anthony and Sandy for being helpful and responsive with any issues we have had getting set up with stamped. They have all been helpful in helping me get the best out of Stamped.
5 Starts for Eslam and his incredible support.... 1 Star for the app: I have a 2.0 theme and trying to set up was impossible; backend told me to edit in theme editor-> theme editor told me to edit in backend...round and round, no success until Eslam had to go into my theme and install, then try to accommodate my requests. I had no way to control the look or functionality of this app from my end, which ultimately led me to not move forward and uninstall. Super disappointed as I was looking forward to having an app that served both reviews and loyalty. Perhaps those who are fluent in code would have no problems... Again, all good things to say about Eslam, 5 star support!
this app is expensive and is cumbersome, not easy to use. would recommend another app
Sandy was super communicative and gave detailed help. Thank you again! -Jess
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