Stamped Reviews & Loyalty

Bad app, bad customer support. We are a small business and startup so we rarely if ever reached the 50 orders per month limit, but for some reason we were always over the limit and review request emails would never be sent. However, that didn’t stop Stamped.io from spamming us with emails that we have reached our monthly limit and should upgrade. We gave up on the app until 11/1/18 when we received an email from a customer. Our customer had received a review email regarding an order that was two years old. The customer was confused, upset and panicked believing that their credit card information had been stolen and used to make a purchase. I immediately checked our records and assured him that no new purchase has been made. So I contacted Stamped.io customer support for an explanation and resolution and this was their response, and I quote: "I checked that you are in the Lite plan and it comes with a monthly of 50 order limit and it doesn't meet your sending needs. …I suggest considering upgrading your plan to a great limit so you can send review emails for all the orders placed." So after two rounds of emails and never addressing why they were sending review emails to two year old customers, we uninstalled the app. Update: No, the issue was never resolved. However, we found a much better review app in Judge.me - no 50 order limit, review importer, more features, great support and it's FREE!

Excellent app with superb customer service. Highly recommended for anyone looking to boost their user-generated content and wanting to get real feedback from their customers. Their support team is one of the best I've come across. The best of all is that they keep developing the app and we reckon it will become the true Trustpilot alternative for Shopify and beyond. Thank you, Stamped! *****

I love this app. It is my favourite of all the apps I use. The customer service is fast and friendly too when you need them. Thank you for a great product, guys!

I've used this app for a few years, and I've noticed how it really helps to get customers to follow through with a review since they can submit it right from their email. I recently updated my stores theme and support was really fast and helpful with updating some code issues that didn't transfer from the old theme to the new one correctly. This is a great add-on to the standard reviews functions in your store.

Great app, great support and great results, highly recommend .

Great App! Have had so much success with customers giving us feedback. Great that you can send out several emails to customers to give you an review.

What I like about this app is that the customer service reps are quick to fix whenever I am faced with new challenges with regards to how the reviews are going to show up on our shop's site. It was worth it to have upgraded to Business Plan. I think it's has been over a year that I use this app.

Best APP ever, easy to use and customise. Fantastic customer service, all my questions will get answered and all customisation request done in an hour. The most lovely feature that I didn't find at ANY other review app is: show review Rich Snippets for collection pages, not only for the product pages, this really great.

Been using Stamped for over 6-months after switching from a more expensive option and we love Stamped.io over here at Run Gum. The features you get for the price are incredible. And even more important for us is the support we get from their team! A+++++

I started using this app a couple of years ago and am very satisfied with the app and their customer service. Definitely recommend this app. 5 Stars all the way. No matter what issues you may have, just shoot them an e mail and they fix it within 24 hours.

Since implementing Stamped, our level of customer engagement and visibility of fan interaction has increased in ways we never envisioned. Providing a lane for customers to share their experiences and feedback with our products and brand overall has been invaluable, and the app continues to improved. Highly recommended. 5 stars.

What is not written is that you can not translate the template with the Basic Plan. Very disappointing.

We have been using Stamped for a couple of years now and all I can say is "WOW!!!" Customer service is fantastic and it has been such an easy way for our customers to share their love of our product. I researched other companies that were way more expensive, but what beyond the value was how responsive and wonderful Tommy and his team are. Highly recommend!

Phenomenal app and service. I switched to Stamped from YotPo and the integration has been an absolute breeze. The support team set the whole thing up overnight and imported all of the reviews from YotPo, including questions and answers. If you didn't know that there had been a change, I doubt you'd even notice.

Customer service is excellent, Rachelle gave me step by step instructions to get started and I've already started getting reviews. Highly recommend this app.

extremely happy with stamped.oi their support is amazing!! Always come back to me very quickly and they are super helpful! The reviews integration works really well! .

Recommended to anyone looking to build up reviews and to showcase them beautifully across their site to assist with conversion rates

I don't often leave reviews however I feel like I have to given the negative experience I have had with stamped. The customer service team stuffed up the migration of my account from a different platform and continue to deny any wrong doing- customers have been sent review emails from 2017 and with different settings that what I have customised. They quickly tried to hide the mistake however I have proof of the wrong emails from customers directly. It would have been much more professional to address the mistake so that a plan could be made going forward. As a business owener, I don't appreciate covering up errors being sent to my customers.

I LOVE this app. Easy to use, works perfectly and its priced right. Support is Awesome. Ten Stars! Tell Yotpo to "Suck It".

I tried out all possible review apps and I have to definitely say that this is the best one. It offers the best features on the free plan and it even allows to add photos as admin. the support is very fast and always friendly. Our website will use this review system for life now!