Stamped Reviews & Loyalty
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Great customer support, and the free version has a few great functions! Overall, we are happy with the app and considering upgrading
The customer service is top notch! Anytime you have a question the team is responsive and works hard to get to the ideal solution for any issue you are having. Stamped is hands down better than any other Reviews/Loyalty app.
My biggest mistake was choosing this app. I tried to customize the reviews widget and it wouldn't change absolutely anything. But the worst part is definitely the customer service because they take 30+ hours to reply. I have used more than 8 reviews app before and I've never seen customer support taking so long to reply to a simple question
Hey there Bentior team, Our small team works hard to ensure our merchants feel supported. I am sorry that this was not your experience. We keep tickets assigned to one support rep at a time to ensure continuity and ensure quality. This can mean a longer time between replies when the support rep handling your case signs out for the day. Should you ever decide to give us another try, we'll do everything in our power to make sure you get faster responses by allowing your tickets to float unassigned so the next online agent can assist. Thanks again for your feedback
The platform is easy to use, and the support from the customer service representative has always been reasonably fast and efficient.
Love this reviews app. Been using it for years now. Great support, lots of features. Really recommend :)
Great app that supports product reviews and our rewards program. Rewards could have better insights built in.
Great platform and amazing support follow-up! They manage to help me with what I ask them to. They give you instant solutions (:
The app is pretty easy to work with. Automated emails are sent to customers requesting reviews, they're editable and possible to be multilingual. Everytime I've consulted the support team they've solved my questions very fast and helped me going through some steps. I' definetly recommend Stamped reviews. Update 2024: I tried another app to see if we could get more reviews, but it didn't work properly. So we went back to Stamped Reviews and they helped me with the settings right away.
This app will help to boost the sales. Their quick response was very efficient! I really appreciate their technical support.
I love the app and the help that i often get from the team when i request! Thank you so much guys! Rock an Roll!
The essentials of the customer review management are all on this app. Plus, the customer support is great!
Their customer service is BS.. Takes so long to respond when I'm having urgent errors. I wish they have live chat available so they can get things fixed right away for users
Hi there Geckopia team, I understand your frustration as we only have a small team doing their best to get back to all our merchant's requests. It looks like we've resolved all but one of your support requests currently, and I've got the team looking into this now! We've recently expanded our team to serve you better, and we're looking into more ways we can support you effectively. Live chat is definitely something we're exploring! Please do let me know if there's anything more we can do to help!
So far so good. The reviews have greatly increased the conversion rate on our site and their technical support is quick and effective!
Great customer service with a quick response time! I just signed up for this app, but am excited to use it!
I have had a pleasant experience now with Stamped customer service. I originally had issues with Google Merchant Centre but they resolved for me over email
Stamped reviews has been an awesome addition to our site. Everything displays nicely and I'm enjoying using the apps and customizations available with our Shopify 2.0 theme. The support is top notch - I've asked for numerous customizations and the staff has been able to accommodate every request. I highly recommend this app for anyone looking to add product reviews to their website.
Love the customer support service! Very quick and detailed answers! Thank you Ashok for helping us out:)
Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.
Hi Rachel, Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far. From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call. To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated. You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!
Using the Stamped for more than 3 years, very satisfied. The support team helped quickly and effectively.
I have been using this review app for well over 6/7 years now and it does everything I need a review app to do. The support was also fast and responsive, however I did experience slow response times around a year ago with some of my questions not even being answered. I have been in touch again with them within the last few weeks and the support I received this time around was fantastic. I had the pleasure of dealing with Arjun Singh who helped and resolved every query I had and was very quick in getting back to me and keeping me updated. If you need any assistance from these guys, ask for Arjun as he is great!
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