Stamped Reviews & Loyalty
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The app works well and is easy to maintain and configure. More importantly, the support is outstanding. No matter what app you decide to use, you will have questions or experience an issue. This team reacts to every question with a sense of urgency. They are great!
Super easy for our customers to use and they did an amazing job helping us when we migrated from WooCommerce to Shopify.
Great option for reviews. Not 100% sure on referrals, but fantastic reviews option and good customer services.
We had a problem with different number of reviews within the Stamped app and our Shopify page. Niran at Stamped fixed the problem very swiftly. Really great customer service!
New reviews started disappearing and review count was not showing correctly. I contacted customer support, they helped me right away. They gave me very clear instructions. Not being tech savy, I couldn't figure out the simple instructions so I contacted them again. AND THEY DID IT FOR ME! Reviews are now showing up correctly. Happy customer by far!
easy to integrate, fantastic customer service. the automated user review ads are just the best, too.
This app is not bad, however, it is riddled with WAY too many options and is unorganized (not great UI). The help button from within the app does not work. It is also annoying to see UPGRADE all the time, everywhere. Would prefer something much more minimalistic and straightforward, not needing to hunt around everywhere for a million options. UPDATE: Pretty good support from Arjun, decided to upgrade this review.
Hi Gabi + Skin team, Thank you for your valuable feedback on your experience with Stamped. We appreciate your review and understand your concerns regarding the number of options and the organization of the user interface. We take feedback like yours seriously, and we consider it as valuable input for future improvements. We want to assure you that we are actively working on addressing these concerns and are treating them as feature requests. Our aim is to streamline the app's interface, making it more minimalistic and straightforward, while still providing the necessary functionality to meet our users' needs. We appreciate your patience as we continue to make enhancements to improve the overall user experience. We apologize for the issue you encountered with the help button within the app. Rest assured, we have resolved this issue, and you should now be able to access help and support seamlessly from within the app. Regarding the frequent display of upgrade prompts, we understand your frustration, and we are actively optimizing the frequency to provide a better balance and a less intrusive experience for our users. We're glad to hear that you received good support from Arjun, and we appreciate your decision to upgrade your review. If you have any further suggestions or feedback, please don't hesitate to reach out. Your input is valuable to us as we continue to enhance and improve the app. Thank you for your continued support and for choosing Stamped.
Excellent app. Great customer support and very fast response time. There is tons of room for customizing the display to fit your needs.
The features are great. But I met the reviews request sending problem and I didn't get replied for how to solve it.
Hey there Fanka team, We're glad to see you like our features, and sorry to hear you were caught up in a recent bug with the reviews sending. This is a known issue and one we should have resolved now! I see James helped you out, and I apologize that our limited coverage on weekends left you waiting longer than usual. Please accept our apologies and I hope we can help change your experience going forward :)
A few of my reviews weren't automatically being synced to my shop, so I reached out to support and it was fixed within 24 hours!
Great review app. Cost effective and very impressive customer service. Transitioned from Shopify reviews for the native email functionality and super happy!
I asked for help to make the review stars visible under each product. It was solved very fast and I am very satisfied.
So helpful. I'm not technical at all and the team was extremely professional and installed the ratings on my website. Done withing 24 hrs. Would highly recommend.
their customer service is amazing! They always are quick to respond and to help. thank you to the team!
This app and its service has really gone down hill. It use to be the absolute best app for reviews and their service was stellar. Now, the support team either A) does not respond or B) denies the issue and points to other party's such as google. Case and point, Stamped.io is a google approved seller review aggregator but the seller reviews stopped updating again several weeks ago (ongoing issue, they are aware) and I contacted support and they said there is no issue and it is updating fine even though records show its has been several weeks since the last update. Support says its google, google says its stamped, when I provided the support agent with the chat log from google showing google has made stamped.io aware of the issue, the agent simply never responded. Shop around, there are lots of alternatives and this one, trust me has gone down hill if there ever is an issue.
Hi there SloFood group! It looks like Kaushik is working with you on your current Google issue. This is a tricky one to be sure. Once we have provided Google with the feed, all we can do is wait for them to update. Unfortunately Google is in the habit of simply pushing any support tickets created back to us without any helpful information. I see that your ticket was marked as pending after we reached back out to Google directly, and I apologize as we should have informed you of our actions. I've escalated this to ensure you get some answers here.
I was hoping Stamped Support would be better by now. I've had them for 4 years. I'm on the business plan paying over $200 a month, and it STILL takes days to get simple issues fixed. There is NO live chat, they claim to have 24/7 support, but if you reach out on a Friday, good luck getting anything until Monday. Notice all their 5 star reviews are new customers. They do this on purpose, deliberately asking for a review after completing a support ticket, so you feel like they are amazing! Their app will be the slowest app on your store. You will encounter bugs especially when updating your theme. Customization is not great, even after Shopify Online Store 2.0. I will be moving over to something simpler, faster, and nicer looking soon. I know they won't care because unlike 4 years ago, they are way too big to care anymore.
Hi there Nordic team, I am sorry that this has been your experience recently, and I can assure you that we care deeply about the success for all our merchants. We have team members located around the world so we can serve our merchants as quickly as possible. If you prefer speaking with someone in your own timezone please indicate so on any future tickets and we can accommodate. The delay in first response was a result in our reduced capacity for weekends, please accept my apologies for this. Lovell had asked if you were still experiencing the issue because we had deployed a fix to that known issue shortly after you submitted your request. I would ask that you please keep your tickets respectful and not refer to us as "garbage" when dealing with our support team. Please let Lovell know if you are indeed still experiencing the issue and we will be happy to help!
Awesome customer service. Thank you for your prompt and kind assistance and was able to fix the issue.
Great support helping to transfer me over from Yotpo and Shopify reviews. Much cheaper than Yotpo reviews.
longer you use the app, the more you pay, the more features you discover. excellent customer service, last year i had some time zone related problems but this time it was so much quicker and efficient. Thanks a lot.
Great app and customers support is outstanding. Arjun was very helpful and very fast with his responses. Thank you. Highly recommended.
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