Stamped Reviews & Loyalty
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This app and its service has really gone down hill. It use to be the absolute best app for reviews and their service was stellar. Now, the support team either A) does not respond or B) denies the issue and points to other party's such as google. Case and point, Stamped.io is a google approved seller review aggregator but the seller reviews stopped updating again several weeks ago (ongoing issue, they are aware) and I contacted support and they said there is no issue and it is updating fine even though records show its has been several weeks since the last update. Support says its google, google says its stamped, when I provided the support agent with the chat log from google showing google has made stamped.io aware of the issue, the agent simply never responded. Shop around, there are lots of alternatives and this one, trust me has gone down hill if there ever is an issue.
Hi there SloFood group! It looks like Kaushik is working with you on your current Google issue. This is a tricky one to be sure. Once we have provided Google with the feed, all we can do is wait for them to update. Unfortunately Google is in the habit of simply pushing any support tickets created back to us without any helpful information. I see that your ticket was marked as pending after we reached back out to Google directly, and I apologize as we should have informed you of our actions. I've escalated this to ensure you get some answers here.
I was hoping Stamped Support would be better by now. I've had them for 4 years. I'm on the business plan paying over $200 a month, and it STILL takes days to get simple issues fixed. There is NO live chat, they claim to have 24/7 support, but if you reach out on a Friday, good luck getting anything until Monday. Notice all their 5 star reviews are new customers. They do this on purpose, deliberately asking for a review after completing a support ticket, so you feel like they are amazing! Their app will be the slowest app on your store. You will encounter bugs especially when updating your theme. Customization is not great, even after Shopify Online Store 2.0. I will be moving over to something simpler, faster, and nicer looking soon. I know they won't care because unlike 4 years ago, they are way too big to care anymore.
Hi there Nordic team, I am sorry that this has been your experience recently, and I can assure you that we care deeply about the success for all our merchants. We have team members located around the world so we can serve our merchants as quickly as possible. If you prefer speaking with someone in your own timezone please indicate so on any future tickets and we can accommodate. The delay in first response was a result in our reduced capacity for weekends, please accept my apologies for this. Lovell had asked if you were still experiencing the issue because we had deployed a fix to that known issue shortly after you submitted your request. I would ask that you please keep your tickets respectful and not refer to us as "garbage" when dealing with our support team. Please let Lovell know if you are indeed still experiencing the issue and we will be happy to help!
Awesome customer service. Thank you for your prompt and kind assistance and was able to fix the issue.
Great support helping to transfer me over from Yotpo and Shopify reviews. Much cheaper than Yotpo reviews.
longer you use the app, the more you pay, the more features you discover. excellent customer service, last year i had some time zone related problems but this time it was so much quicker and efficient. Thanks a lot.
Great app and customers support is outstanding. Arjun was very helpful and very fast with his responses. Thank you. Highly recommended.
Superapp! Easy to use and easy to setup. Flexible and reliable. Great export and import function. Really help my business.
Stamped has been great to help increase conversions with our products and also get valuable feedback from our customers.
The support team is quick to respond and look further into ways to finding a solution if there are any glitches.
Customer support for this app is outstanding. A big thank you to Elvis who was so knowledgeable, friendly and, professional. He went above and beyond with his help. Highly recommend!!
I have been trying to use this app for over a week now. I can not add any rules to start the Loyalty Program. I have sent numerous emails and keep getting 'this is an ongoing issue and our engineers are working on it'. Are there any other apps suggested because I'm completely frustrated with Stamped!!!
Hey there Leaf Society, I'm sorry to hear about your recent experience with our Loyalty product. It looks like you encountered a known bug that his since been resolved! Allie has your support ticket well in hand, and it looks like the two of you have been working together well. I am happy to see you are remaining with us :) We will do everything in our power to keep you running, please let us know if there's anything more we can do.
Great customer support and really amazing app to show verified reviews on your Shopify website. Always recommended!
Everytime I have a question or need something fixed, the team is always quick to help! I would totally recommend,
Great app and the customer service is very helpful. 100% recommended. Easy to install and customise to fit with my theme.
We have used this app for a few years now and it has been great! Awesome support and very timely. Would recommend!
Great reviews app with even better customer support! James is always happy to help with any questions or issues I may be facing! Very fast response times and friendly. Thank you
I use this app to display reviews of my products on my website. Recently I've changed my Theme and along with this change my reviews didn't carry over in the manner that I hoped. At first, I was a little discouraged but this all changed when I reached out to the Stamped support team and received assistance from Salem. Salem understood my technical concerns and swiftly corrected the app so my customers would not be impacted. I highly recommend the Stamped Product & UGC app!
Customer reviews are flying in, stamped.io makes the 'leave a review' process so much more accessible!
Great app with super helpful support team! I love how fast they get back to you when you have a question!
Gute App. Hilfsbereites Personal.
Hi MyZip team, Thank you for your review of Stamped. We appreciate your feedback and are glad to hear that you find our app good for reviews. We apologize for any inconvenience you may have initially experienced with software and synchronization issues. We're delighted to inform you that the issues you encountered have been resolved. Our team has worked diligently to address the software and synchronization problems, resulting in improved app performance and smoother operation. We appreciate your patience and understanding throughout the process. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you and ensure that you continue to have a positive experience with Stamped. Thank you for choosing Stamped, and we appreciate your updated feedback.
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