Stamped Reviews & Loyalty
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Provide a great service whenever I have toubles to use it. Must install this app if you are a shopify seller.
Great app and the customer service is outstanding. Have this app on 4 websites and works flawlessly. Highly recommend.
Great review app and the customer service is helpful and very responsive. If you're like me and don't really know your way around code, they can help you with any technical difficulties when installing stamped.io widgets in your ecommerce store.
Easy to use and nice looking. A nice addition to our shop and a good tool to increase customer confidence. Highly recommended
Great app and support! I had a problem with review synchronisation and the support team fixed my problem quickly and efficiently.
Hi there, I am getting charged since March for 6 non existent Shops. I sent few email about cancelation and about getting my money back (20.7 x 6 March, 20.7 x 6 April, 20.7 x 6 May = 372,7 $ in total) but no answer so far.
Hi there Delumani team, It looks like both Marcel and Salem have ticket with you regarding this and we have already escalated your concerns directly to our billing team! You should be hearing back from us soon and I apologize if you have been unable to see our responses? Please check your spam/social inboxes to make sure they haven't been missed. I've gone ahead and created a separate ticket with you to make sure you have everything you need here :)
App is great and the support is even better. Had a few questions/requests and they were able to go into my site and edit it just the way I asked. Thanks!
Great app with great support. The onboarding is very easy and benefits are great. We clearly recommend for any Shopify store.
Amazing support and great app all around! I would highly recommend using this over the default theme services!
This company will steal your money. I signed up for the full suite business plan, and decided after one month of use that it just was not something that I would be making use of for the cost, so I canceled and downgraded back down to the free plan. I figured everything was fine, as I was not charged the following month. However, after that, they have been charging me every month, and refuse to respond back to me about a refund. I cannot cancel, because I do not have any type of active paid account to cancel even if I wanted to. They owe me over $1,000 now, and like I said, continue with their lack of response. Terrible company.
Hi Odd World team, My apologies for any confusion here, it looks like your support request was escalated to our billing team without first being acknowledged. We would never wilfully ignore any issue especially one that concerns your finances! I have insured your ticket is being looked after and you should hear back from us soon if you haven't already. I'll make sure our team provides updates before escalating in the future to make sure this type of miscommunication doesn't happen again. Thank you for your feedback I do hope we can get this resolved for you soon.
Stamped is a great tool for our review management. The user interface is intuitive and yet powerful. The integration with Shopify works perfect. They have a great support, quick respons with a problem solving mindset.
I downloaded the app 2 weeks ago and it has been the most painful and excruciating experience to date with building our Shopify store. It was impossible to import reviews without their manual help. I am unable to customize anything. Choosing a specific layout for the reviews gives us product pages with different review layouts (some are in columns, some masonary) making our product page look messy and unprofessional. Cannot change font colors, style etc. It's been over a week I have been asking for help and following up and my concerns have still not been addressed. I get vague responses that they will look into it and then crickets. Looking for another app now.
Hi EcoLeo team! My apologies for the experience here as you have been waiting in our escalated process for some of the issues you reported. The caching issue affecting your account has been cleared and the customizations you make should save now! Some of our troubleshooting has been delayed by the reviews being removed before we could address the issue, and there were some permissions required as well which contributed to the additional back and forth. I've reached out directly on your open ticket with some additional answers to your queries that I hope help provide some support. Please let us know if there is anything else we can do to turn your experience around!
The free version works well for what we need for now and we'll probably move to the paid version as we grow!
Fast and excellent customer support - very pleased as I'm currently on the free version. The app itself is awesome, especially paired with their loyalty and referrals app!
Slow support and no urgency to fix issues, it's also pretty expensive at scale - more so than others. It simply stopped sending emails completely and when asked to fix it, nothing has been done - it's been two weeks with no solution from their side so I'm paying for an app that isn't doing it's sole job... sending out review emails... UPDATE: DESPITE THE REPLY FROM STAMPED - OVER A MONTH HAS GONE PAST WITH NO RESOLUTION. IT IS QUITE SIMPLY THE WORST CUSTOMER EXPERIENCE I HAVE HAD IN 10 YEARS OF ECOMMERCE
Hi Wild Dose team, It seems as if your ticket was related to a wider known issue our developers have been working on and have now pushed a solution for! I see also that your open ticket contains a number of unrelated issues all of which I see Elvis has been in touch with you on consistently to ensure you are well looked after. My sincere apologies for the spat of issues you were facing, though I do hope we've been able to work together to resolve these over the past several days. Please let us know if there is anything more we can do to change your experience with Stamped. We are here for our merchants and always look for ways to improve that support. All the best,
Very helpful and courteous staff. The app is user friendly and we get the support that we need. Kudos!
Excellent support. I was guided step by step in order with videos and several e-mails. Very helpful and professional.
It helps us better service customers. It gets the job done. I love the analytics part of it. If I need help, Stamped is very responsive.
Vi uppgraderade oss från Shopify's Product Reviews i kombination med Trustpilot's Review Service och är verkligen nöjda hittills. Super smidig onboarding och implementation av appen, och det känns som att vi verkligen kommer få mer värde framöver utav att använda Stamped.
This is a great app for any-sized business, it has lots of customization options and you can very easily embed reviews in your website without any hassle. Also a great feature is the ability to sync the ratings to google search! You can customize your email review requests or choose from some neat templates, and it also has advanced dashboards where you can see what's going on. I won't be looking any farther for a review app, I now have this on two other shopify stores as well. A little bit pricey if you want to do a lot of things with it, but it's definitely worth it.
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