Stamped Reviews & Loyalty
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Update - August 20204: My product reviews wasn’t showing in my store and I had no idea why. I reach out to the Stamped team on a weekend when I discovered the problem, i wasn’t expecting a reply until the following week, James got back to me started investigating the problem. The issue was that I’d updated my theme and the Stamped script hadn’t transferred across. Within 24 hours James had fixed the problem and my reviews are now showing again. I wasn't receiving replies to my support requests, for some reason, until someone from the team reached out to me directly and got to the bottom of the issue. The Stamped team had their app installed within hours of me sending a request as I couldn't do it. I look forward to using the app as I like the automatic/scheduled review messages customers will get.
Hi there Silver stork team, It looks like you might be missing our responses to your support tickets! I had a look and see that we have answered every ticket you have raised within hours of their creation. This leads us to suspect our responses might be hidden in a spam or marketing folder? I've reached out directly to make sure we can get you the support you need!
Actually a pretty bad customer support. Wanted to change my review app on all my stores to stamped.io but the integration with the CSV file is a disaster to be honest. Such a pity.
Hi there Art for Everyone team! I'm so sorry to hear about your experience. I'm seeing that Salem had responded to your ticket and I've asked that he keep an eye on that to help you get get onboarded. I've sent you a separate email as well to see if there's anything else we can do to help with the process. Thanks for the feedback on this part of your journey, we'll look into the overall import process to make sure it's as seamless as possible! We'd love the chance to change your experience and get you set up so please feel free to create a support ticket and we'll keep our eye out for you! All the best
I love the fact that it automatically contacts my customers for reviews. Plus, it's easy to customize the email messages and thank you page. Love it!
Very helpful app! Great service as well. One they have access they literally do the work for you if needed and know exactly where to put things best.
So easy to communicate with their team - Not only is the response timely, but thorough. They really do take a look at things to discover the information about your account and it's history before troubleshooting. They make the review business a bit less stressful!
We use this app to get customer reviews and display them on our product pages and home page. It also allows customers to message us through the app. I am still currently learning the app, but the customer service team have been great in helping me with all my questions.
This is a great app and the customer service team is very helpful, we recommend it. Thank you Stamped.io!
Excellent application with great support. I have been dealing with multiple issues, from billing to support, and Kyle has worked diligently to help me solve each issue. He is a great asset to the Stamped team and helped them keep a long-time customer that was about to look for a new review application.
Hi SpyCentre team, My apologies for the delay in resolving this. It looks like the CSV is sending to the wrong address. We'll have that fixed in a jiffy! I've reached out to you separately as well to make sure we get you the quick replies you need to be successful. We're expanding our team to ensure the service levels you, and our other merchant's have come to love Stamped support for remain intact. We've had a recent surge in volume so we know this has resulted in an increase in wait times. Our engineering team is also hard at work to make sure your product experience is smooth sailing!
Great app. Good price. Easy to install. Support team gets back to you in a timely manner. Highly recommended if you are considering a reviews app.
Update: Stamped.io's Support team was performing very slow and inaccurate but I think they have fixed this issue. Other than I love it and I purchased a yearly plan. Thank you all. It used to be great with a very fast responding support team. Now, the support team responds very late with inadequate responses. Please fix this issue. thank you
Hi Loomia team, I do apologize for any delays you have experienced with our support recently. We're expanding the team to ensure the service levels you have come to expect are preserved! I see that currently we have resolved all of your existing support tickets, if there is anything outstanding, or our response didn't solve your request please let us know! I will reach out to you separately to make sure you can flag anything urgent in the future with me directly.
I've been using this app for a few years and I love it! The customer service is also next level! Highly Recommend.
easy and effective! Customer support always available when needed. I have really enjoyed working with Stamped. Looking to add loyalty and rewards soon!
This is the one reviews app you should be using on Shopify. It's beautiful and it's functionally well designed. The support team is great and would help you out in every regard! We recently asked for a small feature and they implemented it! They are just unbelievable!! Will use this app on all our stores!
I need help, and no one replies. I've imported some reviews from an older website, and they aren't showing up on our current website where the Stamped app is active. It's quite annoying. I would love some help because it should be a good app.
Hi there uBloomd team, My apologies for the frustration. I do see one support ticket you have with us, but it looks like Marcel replied to this already! We've recently expanded our team to 2x where we were last year! We do hope this helps ensure the service levels you were expecting. I'll reach out separately to make sure we have a direct line of communication and I can help ensure you get the timely solutions you need to succeed with Stamped. I look forward to working with you
Best options that I've found, even on their free plan. I've tried a couple of different ones and this is the best. They are also really happy to answer any questions when I've had them.
So far so good and I like the free option for new businesses. Im going to use this app to help customers write reviews about our new Spice Company.
Thank you very much, it is an excellent app that helped me make my page more sociable and get comments for my products. the app works very well I recommend it 100%.
Love how it works, will continue to us this app, would like to continue to see how the SEO evolve in my website
Very good app with all the functions we need. The customer support team is very helpful. Recommend to everyone.
Always when I need to make custom adjustments, the customer service is there with a solution. Great app.
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