Stamped Reviews & Loyalty
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Fantastic features and customisability to ensure brand consistency across consumer touchpoints - along with great support too.
I love this app! Their free plan has everything I need to beautifully display reviews. Their customer service team is absolutely impeccable as well. They went above and beyond my questions and provided me with links and everything! I highly recommend this app.
The app is doing it's job and their client support is very helpful. I would recommend this application.
I wouldn't recommend using this app. There is too much difficulties involved when you need to export your reviews. They won't allow all pictures to be exported. When i complained, i was told to add some complicated codes on over 800 reviews and i asked them for help to assist because i assumed it should automatically be exported but they refused to assist. Update! Terrible!!! They provided me with urls of each photos and left me to figure out all by myself what review has which photo from 878 reviews. Other review app allows you export your review peacefully with pictures. I don't understand why they cannot provide you with such service. I still do not recommend.
Hi there Express Wig Braids team, I'm sorry to hear about your experience with exporting your reviews. We're going to reply to your support ticket with a screen recording that we hope will help show you how to include the photos in your next export attempt. While we don't always have the bandwidth to perform such exports on behalf of our merchants, we do want to ensure the process is smooth and you have what you need to succeed. I've submitted your feedback on the export process to our product team as well. I'll reach out on a separate thread to make sure I'm with you every step of the way!
Love this app for gathering reviews so much better than what I was previously using. Perfect for building trust in your brand. Yet to explore its full potential and fully integrate how I would like it! I would like to upgrade to gain some of the additional features but for a new business and smaller business quite a big leap of faith even when using annual payment plan to save a bit! Personally an offer for an with additional amount of reviews for the first month would be handy to allow you to get those valuable reviews you missed out on before switching to this app - A trade of for the Free SMS which are only for US & CA for those of us that are not in either of those Countries!
The customer service from this app is appalling. Google reviews feature didn't work despite paying for the upgrade and attempts to get it fixed came with no effective response. Also be careful when changing up and down plans, they don't give you the remainder of your month, instead they charge you straight away, very dodgy.
Hi there Comfort Cards team, I've reached out to you on the ticket you have open regarding Google Reviews, and we'll be upgrading you to the correct plan free of charge for the next three months! We are always happy to adjust your invoice to account for any plan changes in the future so please don't hesitate to ask. The Google Reviews can take some initial configuration and we're already working on that with you in your ticket. Thank you for your review as it hold us accountable to high standards we set for our support. We're expanding our team to keep up with the rising demand from our merchants. We want to ensure all of our merchants get the swift service they are accustomed to at Stamped.
Easy to use and configurate. I love how you can personalize the diferents widgets and istall them in the place you want
The software is clunky and inconsistent. When customizations and settings are updated in the stamped app it does not push to all products. Different products now have different layouts and colors & when review emails are sent sometimes they include the product image and sometimes an ugly little blue question mark that no one wants to see. I hope Shopify gets it together soon to bring this in-house.
I needed some assistance with the reviews displayed on the website. The team was very helpful and fast! Thank you so much!
Extremely difficult to install on shopify 2.0 theme. Blocks are not behaving correctly. Still needs coding. Issues ongoing for 3 weeks and still not resolved. Customer support answers some questions and ignores others. This app delayed our new 2.0 theme launch and is still not behaving correctly. Emails take a 2+ days to get a response. Once everything is fixed we will advise here. Dev is free to respond as of now we are still waiting for email response to all questions, thank you. UPADTE 28 Oct 2023 - Its been over a year and still ongoing issues. Today we accidentally discovered "Write a review" has disappeared on all 1000+ product pages. We havent changed anything on theme side. Really, really fed up with this app and ongoing bugs.
Hi Print and Proper team, Thanks for flagging your recent support experience here. We know the recent increase in wait times have been challenging for our merchants and we do apologize for that. We're expanding our team to regain the swift solution times our merchants have come to expect, and appreciate your patience in the meantime. I see Elvis has your ticket moving and has been able to assist you since your review? We'll be reaching out separately as well to make sure you have everything you need to recognize value with Stamped.
Great app; very happy with the support. Could use a few more options for template design but otherwise it does what we need it to.
Not bad, but all the good features are only available on premium plans too bad I can't try the features I need before deciding to play hight price
Hey there Euyi team, We've had a few calls together now and I hope our offer to trial the premium plan has gone well for you? Please let us know if there is anything more we can do to change your experience with Stamped!
Have been using Stamped for a while. We got into some issues but they helped resolve it. It did take some time for them to reply but they did get the issue solved.
Hey Rokka&Rolla team! Thanks for your review. We know there has been an increase in support wait times recently and we're expanding our team to help get that reduced. I appreciate your patience and the time you took to leave such a great response here. Have a great week :)
Since I upgraded my plan to business, the SEO snippets were gone. I have to wait another week or two in order for Google to regenerate them on Google search. This is unacceptable. I feel like I am paying more for a downgrade. They should have prevented this from happening in the first place.
Hi there M&A BD Electronics team. This is definitely a less than ideal experience and I do apologize for the wait times Google has for regeneration. Having the SEO snippets removed after upgrade is not an expected behaviour and we haven't seen this happen with any other upgrades. The only action that we know removes the SEO snippets would be a theme change. We're looking into this to ensure it is not a bug, and we should have a response back to you on your open ticket with us today. In the meantime I recommend checking in with our support before making any theme changes so we can help prevent this from occurring. We will be reaching out separately to see if there's anything else we can do help here as well.
I was having difficulties getting new reviews to properly show up in order and the rep Salem Badawi solved my problem immediately and placed a fix that should prevent it from happening again.
We love this app and the support team goes that extra mile to help you. We got really good help from Lovell at stamped. Quick and fast replies!! RECOMMENDED ++++++
They have been extremely helpful in getting us all setup! Michael was super helpful! Definitely recommend.
Very intuitive app and the support are very professional, clear and extremely helpful. Would highly recommend!
Easy to use and great customer service for when you get stuck. I use it for my ecommerce business and it's been great
Stamped support is really good! People are super kind and helpful. They answer in a few hours. Thanks a lot!
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