BOLD AI Upsell & Cross‑Sell
Upselling + Cross-Selling with Bold's Upsell App for Shopify
Rating
4.4
feedback
588
chart
#2,495
All reviews
Review RSS Feed
Dec. 9, 2025
Daniel was a big help.... very respectful and knowledgeable...
Hello! I'm Rebecca, a Senior Product Manager here at Bold. What a fantastic review! I'm thrilled to hear Daniel was such a huge help, and I'll definitely pass along your kind words to him and his team. We work hard to make Bold Upsell the best upsell app for Shopify, and we want to ensure you're getting those conversions. Reach out anytime if you need a hand!
Dec. 6, 2025
Nov. 24, 2025
Nov. 10, 2025
Easy to use
Hi there! We are so happy to hear that you found our upsell app for Shopify easy to use. That's exactly what we aim for! Please don't hesitate to reach out if you have any questions. - Rebecca
Nov. 5, 2025
Nov. 4, 2025
This app just stopped working for no reason and I didn't get notified... :(.
Store
margaretfeinbergstore.com
Using app
Almost 10 years
Oct. 27, 2025
Trải nghiệm quá tệ, tôi gặp lỗi nhưng không có ai hướng dẫn sửa. Ngoài con chatbot không hỗ trợ được gì.
Oct. 30, 2025
At first, I had a few issues with the app and wasn’t too happy, but the team reached out to me personally to offer support. I’ve got to say, it turned out to be the best customer service I’ve ever had from an app developer! Jay took the time to walk me through the best ways to use the app for my shop’s needs and even helped me set it up in real time so I could start working right away. They made me feel like I was their only customer, and it’s such a great feeling to know someone’s really on your side
Hey 👋 Jay here, co-founder of Bold. I'm so sorry you didn't see the results you were hoping for. I'd love to personally help you set it up, I'm sure I can fix that! I've almost never seen as shop that didn't see solid ROI when they have high quality upsell offers setup on the product page, cart drawer, in checkout, and the one-click post purchase offers. I'm excited to see what we can do with your store! I guarantee I can get it to make 10X more money than it costs. If not, I'll pay for it myself! I just sent you an email 🙂
Sept. 19, 2025
Amazing App
Thanks a bunch for the review and the positive feedback! We're always working hard to make our app the best upsell app for Shopify, so it means a lot to hear from you. Please don't hesitate to reach out if you have any questions or feedback! - Rebecca Senior Product Manager
Sept. 15, 2025
Not getting the revenue in to make it worth the cost of the app, and haven't really ever since the app updated.
Good morning! I'm sure we can fix this problem 💪. Most stores see minimum 10X ROI, some are well over 100X. I looked at your store and I know without a doubt we can do the same. It may just be how you had it set up, the products being recommended, or triggers need to be adjusted. I'm one of the co-founders here and I'll personally help you set it up, and if I can't get it making 10X what it costs you, I'll make it free! That's how confident I am. I sent you a couple emails to schedule it but haven't heard back. If you see this, check our inbox 🙂 Cheers, Jay
Sept. 11, 2025
BOLD Upsell has been a really useful tool for what we were looking to achieve. The pop-ups are super easy to set up, and the SMART offers feature has been a great addition as well. While we haven’t seen a huge uptake just yet, I’m confident it will improve as we continue to use it. The Support team has been fantastic - quick to respond and genuinely helpful. Navdeep in particular has been great, always checking back in to make sure everything’s running smoothly.
Hello! I'm Rebecca, Senior Product Manager for Bold Upsell and I just wanted to reach out and say thank you for taking the time to leave this feedback. It's awesome to hear that you found the pop-ups and our SMART AI generated offers so easy to set up. As the SMART offers regenerate, they will continue to learn and optimize the offers for conversion on your storefront. P.S Bold is also incredibly proud of our support team. Navdeep will be thrilled to hear your kind words! Please don't hesitate to reach out to the team if you have any questions about your set up or optimizing your offers!
Sept. 10, 2025
Aug. 26, 2025
Taylor from the support team was very helpful. Appreciate all the help! We just started using the App and hopefully it will be a great fit for us!
Aug. 21, 2025
I found this app to be far too expensive for what I needed. After installing it, I barely used it for about two weeks, yet my next bill (due September 9) was already showing $71 owed as of August 21. It was difficult to know what the final amount would be by the billing date. On the positive side, the app is very feature-rich and clearly capable of handling a wide range of upselling functions. However, the setup process requires a significant investment of time and effort—several days, in my estimation—which I was not willing to commit. Overall, this is a good app if your goal is to build out extensive upselling infrastructure, but it wasn’t the right fit for me. I would have rated it one star, but that wouldn’t be fair since I should have paid closer attention before committing.
Hi, I'm Rebecca, Senior Product Manager for Bold Upsell and I sincerely appreciate you sharing this candid feedback. It’s great you recognized the depth of our features, but I absolutely understand that the initial time investment and confusion over billing felt like too much for your needs. This is something we are actively working on improving! In the meantime, I want to make sure every merchant can successfully use our powerful features, especially Smart offers (available on our free plan), funnels and post purchase upsell flows so that we can ensure we deliver on our promise as a top Shopify app for conversion. If you are still interested, we would love to help you get set up and answer any questions you may have throughout the process.
July 9, 2025
A big scam while they promise you for a free plan yet they made the home page to confuse you and get you to approve a subscription. becareful all
May 14, 2025
Everyone at Bold has been great to work with. Thank you. Joel
Glad to hear you've had a great experience! Thanks for the review, Joel.
April 30, 2025
Installed the app, but it never really worked on my website. Spoke with support, but they were unable to help directly, told me they would escalate. I am paying, but the app doesn't work on the website.
March 25, 2025
Great app. Easy to work with and friendly interface to set up on Shopify store !