All reviews

Rating Breakdown

  • 5
    94% (1,558 ratings)
  • 4
    3% (56 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (5 ratings)
  • 1
    2% (26 ratings)

Reviews with Text

  • 97% (1,608)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 15, 2025

I had a great experience with Sowbagya from customer service! She was extremely helpful, patient, and proactive in resolving my query. Her professionalism and friendly attitude truly made the process smooth and stress-free. Thank you, Sowbagya, for going above and beyond! Stay Blessed.

Using app

9 days

Total reviews

3

Average rating

4.7

4 / 5 Share

May 15, 2025

SAV réactif, patient et efficace ! Merci à Sowbagya pour son accompagnement pour la création de ma première automatisation.

Using app

21 days

Total reviews

1

Average rating

4.0

1 / 5 Share

May 14, 2025

After 5 years of using Klaviyo and MailerLite without issues, I decided to switch to Brevo for a cheaper option. After signing up, I was immediately contacted and told to request a refund and instead register via PushOwl. That was already a confusing start. After sending our first email campaign through Brevo, our account was immediately suspended due to bounce rate concerns. In all our years using Klaviyo and MailerLite, this had never happened - not once. I’m frustrated that I'm spending time and money jumping through hoops to meet the standards of what is, the cheapest and lowest rated email service of the 3. Brevo feels like a watered-down, knock off of Klaviyo without the features or reliability. While I do appreciate the pay-per-email pricing model, it comes at the cost of needless hurdles. Unless price is your only concern, I would not recommend Brevo. It may be an option for startups on a tight budget, but be prepared for added work and limitations. This experience has only motivated me to grow my business so I can afford to return to Klaviyo.

Store

DPC

Using app

20 days

Total reviews

2

Average rating

3.0

5 / 5 Share

May 13, 2025

Very user friendly, whenever we have had issues the support team has been very helpful and responsive.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 12, 2025

I had an excellent experience with Yash from the Brevo support team regarding the reactivation of my campaign. He demonstrated outstanding customer service — quick to respond, clear in communication, and very efficient in resolving the issue. Yash not only helped regain access to my campaign smoothly but also ensured I understood the process every step of the way. His professionalism and customer-focused attitude truly made a difference. Thank you, Yash, for the top-tier support!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 5, 2025

Nayan, was such a super star helping me getting my subscriber problem sorted. He patiently explained everything and got back to me for an additional enquiry. best support

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2025

Piyush was very helpful. The support is very good!

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2025

Yash was super helpful to connect my Shopify website and make everything smooth and efficient ! Thanks a lot for the great service.

Store

Divie

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2025

Store

RUGHAUS

Using app

17 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 26, 2025

Best Marketing suite! I tried so many, and this one is definitely the best (by far), best price, and more importantly, best customer service (special shoutout to Hari). If you have any issue, you have a chat available pretty much every time, and the possibilities are endless. HIGHLY RECOMMENDED!

Using app

9 days

Total reviews

9

Average rating

5.0

5 / 5 Share

April 26, 2025

Yash was a big help, explained everything, showed examples, make sure I understood the lingo, totally awesome experience. Now I just need to get my other apps setup and my shopify experience will be complete

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2025

Just installed the App, Seamless DNS setup, nice interface everything clear and great quick responsive support. So I can definitely recommend :)

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2025

.

Using app

20 minutes

Total reviews

2

Average rating

5.0

1 / 5 Share

April 17, 2025

CS is super slow. The sign up is a mess with Brevo vs Pushowl. I first signed up on Brevo using my personal email. When I input my shop URL, it made me install the Shopify app. Which I did. But this seemed to have created a separate account under PushOwl because the email for Shopify was different. And now, without knowing the different accounts existed, after I kept working directly on Brevo, paid the first subscription, did all my CNAME verification, imported data from Mailchimp and after sending my first email, the CS told me I need to cancel the Brevo account, and use the PushOwl account. That is when I noticed this account thing is really messed up with this service. So confusing. And CS does not respond. I have to wait a day to get a simple reply.

Using app

2 days

Total reviews

2

Average rating

2.5

5 / 5 Share

April 15, 2025

We just switched from Klaviyo to Brevo/PushOwl—mainly for price, but also because we were running into some deliverability issues and weren’t getting the support we needed. We haven’t even sent a single email through Brevo yet, but based on the onboarding experience alone, I couldn’t be happier with the decision. Aritra was our onboarding specialist, and hands down, it was the best customer support experience I’ve had in my entire career. He didn’t just help us get set up—he gave me a full crash course on email deliverability and genuinely went above and beyond to make sure we were set up for success. Oh, by the way, the call was at 2am his time. That level of commitment is rare, and it honestly blew me away. Aritra is an absolute rockstar, and if this is the kind of support Brevo offers, I’m excited for what’s ahead.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2025

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

April 6, 2025

I had the wonderful pleasure of getting help from Harish, who guided me through the service and some pretty complex issues regarding importing lists and making sure everything worked before a big launch. He has been extremely helpful, knowledgeable and went way and beyond to help us, and has been a very important factor in the succesful transition to PushOwl/Brevo from another provider. Warmly recommended!

Using app

About 2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

April 4, 2025

Absolutely do not recommend this app at all. All I wanted to do was set up abandoned cart email. 24 hours later & still no resolution. Rubbish & waste of time.

Using app

1 day

Total reviews

10

Average rating

4.4

5 / 5 Share

April 2, 2025

Still testing the app, looking great so far. The 5 stars is based on the support team quick and helpful responses

Using app

About 1 hour

Total reviews

5

Average rating

3.2

5 / 5 Share

April 1, 2025

Talked to Harish and he was able to customize my plan to fit my needs and budget. A great help!

Using app

6 months

Total reviews

2

Average rating

5.0