Brevo PushOwl: Email,Push,SMS

réponse adequate, compréhension rapide du pb

Great app and help synch to Brevo! And customer support is really useful

L’interface est simple à prendre en main et le support est réactif.

I had an issue with my subscription and could be helped via the chat and got a great solution. I like using bravo as the app is user friendly and easy to use.

Yash is very kind not impatient. I appreciate the check-in after I went quiet. Also the service has everything an automation girlie could want at a very reasonable price. :)

great help and done excatly what i asked, thank you

THIS DUDE (SIS) IS THE BESTTTT PERSON I EVER FACED FROM ANY SUPPORT TEAM. Bro helped me a lot like A LOT and m so so so happy that it worked i was banging my head on the wall for few days but she simply helped me out in few minutes. Appreciate her patience and help

I discovered the app was not working. For the past year, we've never used more than 500 impressions which is what you get with the free plan, even though we've been paying for the 10,000 impressions per month. there was no communication about this by email or within shopify. I discovered the problem doing a routine review of app usage and expenses. The pushowl chat agent did provide the usage stats, but only after first saying they usage history was not available. Chat was responsive, but was primarily focused on upselling services, even though they did provide information when asked. Two stars because the app does what it is designed to do, but didn't bother to notify us when it needed attention to continue working.

Adrian from support was beyond helpful and patient, really helped me set up everything, really good support

Service client très réactif, merci à Anjali pour son accompagnement.

Service client très réactif, à l'écoute et toujours présent pour trouver des solutions et ce, quelque soit l'heure. Très satisfaite et je ne peux que recommander.

1 étoile – Très mauvaise expérience Expérience extrêmement frustrante avec Brevo lors de ma migration de PrestaShop vers Shopify. Après plusieurs échanges, j’ai été contacté par un technicien (Piyush) et nous avons fixé un rendez-vous pour un appel entre 23h et 4h du matin (heure française). J’ai accepté malgré cet horaire très tardif pour avancer rapidement. Résultat : j’ai attendu toute la nuit, et personne ne m’a contacté. Le pire, c’est qu’aucune excuse ne m’a été envoyée. J’ai dû moi-même relancer le support pour avoir une réponse ensuite. En parallèle, le problème principal n’est toujours pas résolu : je parle simplement d’une intégration avec le même nom de domaine entre PrestaShop et Shopify, mais les explications sont floues, et on me demande des éléments techniques sans instructions claires. Points négatifs : - Rendez-vous non respecté - Aucune communication ni excuse après absence - Support lent et désorganisé - Manque de clarté technique - Perte de temps énorme et stress Aujourd’hui, mon activité est impactée à cause de ce manque de sérieux. Je ne recommande pas du tout cette application pour une migration e-commerce.

A small issue with sync'ing the correct account was quickly resolved by Anjali. Everything looking great and we can get on with creating some great marketing content. ! Thank you again Anjali.

Adrian was super helpful. An issue I had been missing with for far too long was fixed in no time.

fast and effective help from Yash! thank you

Thank you so much for your promtp response and quick resolusion to my problem.

Really impressed so far. Very helpful, easy to use, and everything just works the way you want it to. Support has been solid too, which makes a big difference. 10/10... a big step up from what I was using before.

Piyush has been really helpful, he joined with very short notice and was excellent. Highly recommend to anyone looking for a 10/10 job.