QuickBooks Online

Used this for years. The new version broke it. The recent update rebuilt the integration and it's a step backwards for us. It created its own income and fee accounts instead of using ours, so our Shopify revenue is now split across two accounts in the middle of our fiscal year. Every sale comes in under a generic "Shopify customer" with a generic "Shopify sales item", so customer names and products are gone from our books. You can't choose between invoice and sales receipt anymore, the dropdown has one option. We're heading into our busiest season and now looking at other accounting software.

Since the update they really dropped the ball... making everything so difficult for a month now. The app was perfect and they bricked it... We have to do so much manually it just makes no sense, can't imagine an even bigger company then ours. Hope they fix it soon.

Zero notice of the upgrade, and removing the old Onesaas and now its botched all my accounts. No invoices only sales receipts. Zero value sales are not sent to quickbooks. Worse is that our zero rated sales are all entering as standard rated! Why have you changed it!!!

I have the worst experience with their customer service for the bugs. Suddenly, they updated the app and now app is creating duplicate invoice numbers which is a big risk to the business but non-existential support. With the new update, app starts breaking, bugs, incorrect data and wrong invoicing. time to switch to another app.

TERRIBLE new integration

Poor, they keep changing things without ever asking if anyone wanted the change, recently the app integration removed ability to pull across transactions as invoices, didn't leave it as an option, and completely changed how we had to do accounting overnight which we're having to still figure out now, so thinking best to leave them. You go to complain and it's oh we can't take your complaint got to go to this other company so we said ok fine lets just complain directly to you then, oh no can't do that there's this 3rd company you got to complain to. How about I don't complain and vote with the wallet then and leave you?

WHY did you guys have to change this connector? It's super restrictive, I can't choose the type of transaction (sales receipt vs Invoice), it created a bunch of items and messed the chart of accounts unnecessarily. Absolutely hate it!

Like others, cannot sync the sales correctly Shopify created a bunch of tax codes creating a mess in QBO Why change something that is perfectly working? Really disappointed on the last updates from QBO

Like others here, we have had a terrible time with the new Shopify integration and Quickbooks support, which seems to have been overwhelmed. We have completely lost the connection with one of our stores and the other two still aren't functioning after several days and repeated requests for help. Even if we can get it to work it looks clunky and unhelpful.

I am also experiencing significant issues since the forced migration to the new connector. Apart from lacking the most basic functionality that the previous connector offered seamlessly, ie ability to distinguish transactions by class and different payment methods, it has a issue posting items with Shipping citing inactive codes (which they are not) that no one seems to be able to resolve and it is not recognising different vat types either. I have spent hours on chats for about 10 days now and am no further forward, if anyone has encountered similar issues and has managed to resolve them I would be grateful for their advice

I am struggling with syncing orders and products after the update. Products are not syncing at all. Orders are syncing but as sales receipts rather than invoices which is a problem for us. I need help. I later chatted with Chelle who heared all my concerns and reassured me that the issues will be fixed

Sam from QuickBooks tried very hard to help us resolve the integration issue between Shopify and QuickBooks, and I really appreciate his effort. Unfortunately, the integration is still not working at all due to the extremely poor performance of the new connector. I am very disappointed with QuickBooks, particularly as I spent approximately 10 hours waiting for support yesterday and was unable to speak to a single adviser. This issue is seriously affecting our ability to process the company’s accounts and has already resulted in a significant amount of wasted time. Sam was helpful and professional, but the new integration itself and the level of support available have been extremely disappointing.

Shopify Connector Update Error - Campnsea Hi Intuit Team, During the app update for our account (Campnsea), we are stuck on "PROCESSING: We're updating your Shopify Connector app". Clicking "Edit settings" or "Review your app settings" immediately throws a "Something went wrong - Try again later" error. We cannot complete or configure the connector settings at all. Please clear this stuck update state on your backend.

After update the integration stopped working, orders are not synchronizing from shopify to quickbooks anymore. a real headache!

Why?? Why did they make us change to this broken app? The OneSaas app worked perfectly. This new app is complete garbage. PLEASE BRING BACK TO OLD APP!!!

Poor execution on the "upgraded" app. It no longer syncs orders from Shopify and is unreliable. We were seamlessly syncing orders for 3 years via SKU mapping and now this feature is no longer available. Do not use this app, signed a sincerely disappointed customer!

New integration does not work. Why Am I having to now select taxes for every single entry before it will sync? Even When doing so some still wont sync and I get different error codes. Seems super glitchy and time consuming now. Very dissapointed

Our integration stopped working completely on September 1 and it is causing a lot of problems for our business and customers. This is not a reliable integration.

Hi Intuit Support Team, We are experiencing severe synchronization issues with the official QuickBooks Online app for our Shopify store (FAWAAH), which handles over 1,000 monthly orders. Following a recent update, the automated mapping stopped working correctly: Missing SKU Auto-Matching: Orders are no longer matching existing QuickBooks items by SKU automatically. Instead, all line items default to "Shopify sales item," forcing manual matching under "Integration transactions" for every order. Missing SKU Options in Settings: In the app settings under "Items," enabling "Product tracking" does not display any options to select or force matching by SKU. Broken Payment Gateway Mapping: Payment methods (e.g., MyFatoorah, Tabby, Cash) are no longer routing payouts automatically to their respective QuickBooks accounts as they previously did. Manually matching thousands of line items across 1,000+ orders is unfeasible. Please help us repair our integration mapping state, re-enable automatic SKU matching, and restore payment gateway routing without duplicating historical transactions. Thank you.

Still not recording sales tax in QBO > absolute junk since Intuit took over from OneSAAS