QuickBooks Online

While the app recognizes the deposits, it doesn't record the sales tax. Why would an accounting company make an app that doesn't record sales tax on the transactions.

The most glitchy app ever. Intuit cannot create anything without an insane amount of glitches. Support just blames shopify for it not working and won't actually help you resolve the issue. Edit: I have waster over 8 hours and the staff at Intuit are the most useless people around. They literally hung up as they blame shopify for all the issues with their app.

Awful app, old one was much better. It is very glitchy (so far, five glitches) and far more admin than the previous version. Jasmine was very helpful, but issues are still not resolved so the app is unusable

After the initial review below things have taken a turn for the worse, no fault of the support team, but the developers. Hence the 5 star review has been reduced to 1. Firstly, there is the import doubling up the VAT and changing items from inclusive of VAT (20%) to exclusive after a transaction is reviewed making each transaction 20% higher than actual. Secondly, transactions that have a postage charge cannot be reviewed and added to Quickbooks as they give an invalid tax error which cannot be changed as the tax for postage is not able to be changed at this point. Free isn't the best option so I've not changed to a paid integration (current trial) and as it's early in the financial year may move away from QuickBooks completely. --- original review which was 5 stars --- You really can't ask for better help than from Jasmin. She helped escalate a small issue with some of the imported Shopify orders to get this resolved. I recently moved from another accounting package that didn't connect to Shopify directly and am so glad I did. The import is so much cleaner and doesn't need anything doing to it unlike the previous package. Perfect experience so far.

Shocking, the new Quickbooks/Shopify connector is a pile of **** I am getting rid of it as it's created such a mess. Quickbooks support is not existent, they just blame Shopify. No one replies here - [email protected]

Recently, I attempted to migrate to QuickBooks Online, with this integration being the primary reason for the move. I tried importing data starting from 7/1/25, but the integration does not transfer all transactions into QBO. For the transactions that do import, the system forces a “Review” on most of them, even though the information is always correct. This results in unnecessary manual work and appears to serve no purpose other than wasting time. There option to bulk confirm transactions does not work, and they are not added automatically. QuickBooks Online Connector technical support attempted to reset the integration on their end, but it did not resolve the issue. I have also tried purging the company file to reconnect, disconnecting and reconnecting the app, and forcing a resync. None of these steps have resolved the problem.

The new forced migration to the new connector is completely broken and does not work causing hours of additional work cleaning up the mess it creates. The new app was rolled out with nearly none of the functionality of the historical connector (which worked nearly flawless for years). Now we are spending hours each week manually making adjustments to transactions not properly synced with the new application.

Totally broken. Right now I am getting detailed transactions and can't switch to summary sync. Essentially this spams our quickbooks with every sale rather than sales for the day/week etc. I reached out to Intuit for help and their support people had no idea how to help. I've emailed their support team as well with no responses.

Chelle helped us diagnose a few issues, and overall the support team is incredible, responsive, and generally happy to help. But they really are limited in their technical-backend know how. The problem here is that the application itself is laden with critical bugs and sync errors. After an internal audit, the connector missed over $4,000 in Shopify fees that it simply did not connect. We wasted roughly a full week of our accountants time trying to find various errors only to realize the connector simply is missing multiple entries. We opened a support ticket for: "Transaction cannot be applied to Deposit. Either Referenced Transaction's Account is incorrect or the Transaction has already been applied to another Deposit" Errors. It has been two months now and the support team is clearly perplexed and unsure of where to direct us because there is a major backend issue that has yet to be fixed. On the payouts, there is no CSV/ Export version to cross reference between the CSV from Shopify. There is also bugs on certain payouts which force you to review/ confirm every single order manually. We wanted to love this native integration and solution so much, but it simply does not work.

The integration isn't working, every time I reconnect the app it syncs only two transactions, and fails to bring any other transactions, and after a week I found the 2 "for review" transactions gone!!! Without shopify connector working properly this software is absolutely useless, any idea if there is a solution for this or if there's an update that I need to know about?!

Yeah wow. What can I say. Intuit is a 105.90 billion dollar company and their apps are absolute horse sh... You guys should be ashamed of yourselves for rolling this pile of crap out on us. There is no fixing this. Burn it to the ground, revert back to the old app, or start again.

0 stars, new connector completely broke integration between QB and Shopify. New version was forced to the customers without prior testing. Case is open for almost a month, support bouncing to each other, now completely stopped replying, there is a long list of bugs reported to them and no workaround, back to rekeying everything manually. Bring back the old connector! At least it worked.

Wen requested a review before he fixed my issue the new connector update is horrible and it still isn't' working correctly. I've been in the support queue twice for hours with no help. The integration app does not work anymore since they did the update in January. Horrible product and customer service.

I have used the app for over 5 years. This morning when I tried to launch the app I get error messages telling me to contact support. After a considerable amount of time with support, I got a "solution" to copy and paste a link into an incognito window from now on when I want to sync my data. How is this even a thing? At best this is a BAD work around. The app was working fine on Friday and today it is not. What happened?

My 5-star review has gone down to 1 since the move to the new app, full story towards end of review. EDIT 9 Feb: I'm not reassured with support's comments that everything I have said is true. Also not reassured by the fact that BOTH the old and new version of the app seem to be pushing data into my system - they did not tell me they'd switched the old version back on (glad they did, still seems to work fine) nor do I understand why the new version is still pushing data through - thankfully I had used the "hold for review" setting so nothing bad has flowed through. MESSAGE TO SUPPORT: Explain the above and can you tell me why I was switched back to the old version without being told (it works, please leave it flowing!)? Also can I rely on data flowing through and how long for? Will the massive omissions and actual testing happen before you roll out the new version? ===== EDIT 8 Feb: I asked to be switched back to the old version and was told this could not be done. I see from other comments it is possible and data has started to flow from the old system but nobody told me. Honestly how are small 2 person companies like mine meant to deal with this nonsense? === My 5-star review has gone down to 1 since the move to the new app. It absolutely does not work. The way it is meant to work, from conversations with their "support" is totally different to the old way and cannot even cope with posting different payment methods into different accounts so they can be reconciled. I was lucky - I set my system to not auto post the transactions. Honestly an utter sh*t-show. Whatever imbecile forced this disaster on thousands of merchants with no warning should lose their job. I shall no doubt be forced to move to a paid for app by another company. Just roll it back, YOUR APP IS UTTERLY BROKEN AND CANNOT BE FIXED. Currently if you logon to their system, it warns you they've managed to duplicate transactions for a 2 week period. Moronic.

This app is terrible, really bad transition to completely new accounting system. Do not recommend using Quickbooks and we are seriously considering switching if people have recommendations.

Intuit forced a migration from the legacy Shopify connector to this new sync, and it is completely broken. Instead of posting sales properly, it routes every Shopify order into the Banking Feed, requiring manual acceptance one by one. Worse, none of the transactions can be accepted. Every attempt fails with a generic “Something isn’t working” error. Refreshing, reconnecting, or remapping does nothing. This is not user error. It is a backend failure shipped to production with no rollback option. Once migrated, you are stuck unless you fully disconnect and move to a paid third party app. The result is -sales stop posting to QuickBooks -books silently fall out of sync -accountants waste hours troubleshooting something that cannot be fixed -businesses are forced into paid tools just to restore basic functionality This app should not be live. If you rely on Shopify to QuickBooks syncing, do not install this.

Absolutely terrible new app. 80% of the features of the old app no longer works and we are forced to "upgrade/update" to the new app that is merely functional. New orders on Shopify aren't synced as invoices and only as sales receipts, which isn't suitable. All transactions that require review can't even be accepted as they require all line items to have a tax setting. I can't see a tax setting for some line items, which then doesn't allow us to proceed, leaving all transactions unsynced. Really unsure what the developers of this app were thinking to upgrade/update. It is 100 steps backwards, we will need to be using another integration app. On top of that, we can no longer sync Shopify products to Quickbooks using the "updated' app. I really don't know who thoughts this was a good idea but it's one of the silliest ideas we've seen.

I am also unhappy to have the existing well functioning integration replaced with less than a week's notice. The new app is rudimentary at best. The most glaring oversight is the ability to MAP payment types to different bank accounts in Quickbooks e.g. Shopify/Paypal to name a few. I was horrified when logging in that all the rules I have carefully built have been completed wiped out. Really bad customer service.

I totally agree with Just Tall, the new app doesn't work and is a complete disaster. Forced to upgrade to the new version and a week has gone by and we can't sync a single order from Shopify. Great work Quickbooks. Now what do we do??? Are you expecting us to manually enter thousands of sales into our Quickbooks or should that be Slowbooks as that is what it is now. Whatever happened to "if it ain't broken, don't fix it" maybe the head of technology at Intuit should try using his own product before changing what worked perfectly to this "great idea"