All reviews

Rating Breakdown

  • 5
    93% (2,659 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,862)
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5 / 5 Share

March 23, 2021

Merci à Karol pour son aide lors de l'intégration de Shopify sur notre Quickbooks. Pas évident, pas toutes les options, mais une aide précieuse du chat

Using app

About 6 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 22, 2021

Setup was simple and Dean quickly helped me with my questions! I look forward to seeing how well it integrates with QBO

Using app

13 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2021

Quickbooks can be difficult to navigate, Ronnie was super helpful with my slew of questions! I really appreciated the assistance!

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

March 18, 2021

Paul was very helpful. He walked me through various ways to set up and sync the account. He helped map my chart of accounts and make sure everything works. Such great customer support!

Using app

5 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 16, 2021

Customer service with this app is top notch. Especially Rafael who has helped me immensely in my initial setup of syncing data between QuickBooks and Shopify.

Using app

13 days

Total reviews

2

Average rating

4.5

5 / 5 Share

March 10, 2021

Amazing Support Karol was able to assist and solve all my questions. She is knowledgeable and great to work with!

Using app

3 days

Total reviews

9

Average rating

5.0

5 / 5 Share

March 9, 2021

The app works pretty well, but does have errors here and there. However, the best part is the customer service chat. Everyone who has helped me is quick and always resolves the issue. Most recently, I spoke with Dean. I can't say enough about the knowledge and professionalism of the customer support here.

Using app

About 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

March 9, 2021

Amazing customer service! Thank you so much Vince for helping me through all of my problems. Will definitely use this app from now on!

Using app

About 1 hour

Total reviews

6

Average rating

4.3

5 / 5 Share

March 6, 2021

The flexibility the app provides when setting it up is outstanding. Additionally, as I had some doubts on how to finalize some choices, I reached out to customer service and was more than pleased. Karol really made it as easy as possible to navigate the options as she was reactive, knowledgeable and personable.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2021

Troy provided excellent customer support. He demonstrated repeatedly a deep technical understanding of complicated and specific issues and quickly identified and implemented solutions. All while exhibiting a very positive experience. Every time I contact support the issue is handled with professionalism and expertise. I believe OneSaaS is the answer to very time consuming revenue reconciliations.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

Very happy with the service provided by Karol and the team at OneSaas. They were quick to respond and very friendly.

Using app

10 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 25, 2021

Excellent help from Karol today - We are in our trial period thus far, and so far just the customer service in itself is convincing us we should stick with it! Thank you!!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2021

I am in a trial period for this product but so far I love this product. The customer service by Ronnie and others have been great. He was able to help me map my payments quickly.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

It is frustrated to have issues to sync my sale receipts into QBO. However, the support team is so awsome and helped me get problem solved in no time. Troy offered great support to me and explain what happened behind the screen. Love this app

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Amazing customer service! I had difficulty with initial setup and had to contact customer service multiple times. They answered immediately on chat and were very helpful. Thank you!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Great app providing a level of flexibility that one could only wish for. Suits our business model perfectly. And for our particularly quirky set up Dean had all the answers. Great job by all.

Using app

24 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 11, 2021

So far this app is exactly what I needed! Karol has been so helpful with fixing a few issues with products duplicating in my inventory, but it was a simple fix! FYI, enter inventory into Shopify 1st and you won't have these issues! :) Thank you Karol for being so fast, patient, and kind!

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

Just downloaded and in the process of testing this app. Chatted with Marck and he helped me with a couple of things and gave me some links to help prepare us to get started.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2021

I was unsure and didn't think any app would be able to export Shopify orders into my Quickbooks Online account, but this app made that possible with very low effort. I recently had to disconnect and connect the app to a new Quickbooks Online account and everything worked as expected. This app has saved me a lot of time and for the most part has a lot of features that provide flexibility on what orders you want to import automatically. Karol on the support team was very helpful as well and made my transition seamless.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2021

Dean in customer support was so quick and responsive today! The problem I'd spent hours trying to fix myself was resolved in a matter of minutes. Appreciate good and knowledgeable customer service!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0