QuickBooks Online

Feb. 10, 2020

Vince really helped me! It was a long chat getting things set up. Please note that if you want all your items itemized to reconcile, you need an additional accounting app! He was very patient!

Feb. 5, 2020

Getting set up was easy and well worth the initial trial period to see if the app is right for you/your business. The thing that gives OneSaas a 5 star rating is the customer service. I had a few sync issues that were slowing us down and kept us from getting the most out of the app. I just spent about 30 minutes chatting with Karol who walked me through the process to get it all set up properly. So helpful and absolutely great to work with. There are many apps out there that do similar things but customer service is king in my eyes. Thanks for all the help Karol!

July 12, 2020

Wonderful experience. Not only is the app very intelligent the customer service is even better. They're always there to help with fast and knowledgable service to resolve issues on the spot. I've reached out several times and always to friendly service. Most recently, Karol and Ronnie have been a fantastic help. Thank you!

Jan. 31, 2020

It has bugs at times, but customer service is great. Hazel has helped me several times and has been detailed and attentive.

Jan. 28, 2020

Just signed up on the app. Had some syncing difficulties but Hazel was really good walking me through and helping me to get it working properly.

Jan. 22, 2020

great support! fast, glad to help, friendly, it's not always easy to set up everything for a new software, but they are there to help!

Jan. 21, 2020

Hazel from customer support was extremely helpful and quick to respond. We are integrating our Shopify store with QBO, and she made the process really easy to understand.

Jan. 17, 2020

Just figuring the App out still, but so far Hazel has been so helpful! Thank you Hazel! Will need some more time to make sure app works etc, but so far, happy.

July 1, 2021

7/1/21 - Had another issue (Self created) again.... Worked with Dean and man, I tell you what, these guys are AMAZING. Super quick response time got right to the issue and helped me with a fix. What an amazing team, thank you for making it so painless!!!! I am using this app to integrate my existing QBO system to my new shopify store. Had some hurdles (self created) that I needed some assistance with. I used the chat support in the app and spoke to Rafael. He was more than accommodating, and helped me understand the process that I had to go through to get things to work correctly. Very helpful! Good support and customer service is most important to me when I am having issues. OneSaas has been there to help.

Jan. 3, 2020

Had issues with figuring out where to start and properly set up the app but Ronnie helped us out and so far so good

Dec. 20, 2019

Just finished a chat with Vincet l and He was great. Fast, knowledgable and nice. I would recommend this app

Dec. 19, 2019

We had a alot of sync issues however Karol was very helpful and assured us they would get resolved in a timely manner. Thank you again Karol for your help!

Dec. 13, 2019

There were aspects of my integration that I didn't understand until after. Some of it had to be undone and redone. Karol efficiently and patiently cleaned up my mess and set things right. An ideal support experience!!

June 17, 2021

UPDATE: needed support after a long time, chatted with Karol. Once again, excellent and quick service. Highly recommend this app. Special thanks to Karol. PREVIOUS REVIEW: So far, excellent app and excellent support. Had Troy on the chat with me today and he took care of my issues in a quick and effective manner. I hope it stays like that in the long run.

Dec. 12, 2019

Awesome help from Hazel in Customer Support. She helped us resolve some syncing issues we had between OneSaaS and QuickBooks Online.

Dec. 9, 2019

I have had this app controlling the integration from my Store to my accounting software for some time now, since the old version. I have just now updated to the new version and am even happier. With great support from Ronnie on the help chat. Ronnie really went above and beyond to make sure everything was right with what i needed and make it pain free. Defiantly recommend this app!

Dec. 4, 2019

We just downloaded this App but so far it seems like a good decision! The support chat feature is especially helpful. I chatted with Ronnie today and they were patient, nice, clear and resolved my issues and answered my questions. I would highly recommend reading the integration guides [Shopify and Accounting Integration Guide (When starting from the Shopify App Store)] before completing the integration!

Feb. 17, 2021

I have requested assistance a few times, and each time i get great service. Hazel & Rafael have both helped me on many occasions, much appreciated and recommended!

Dec. 4, 2019

I really appreciated Karol's assistance today with questions I had. She reviewed all options with me and followed up with team.

Dec. 3, 2019

Karol was so amazing helped made my day, she was so professional and did everything she could to help. She actually helped solve issues and bigger issues she made sure i felt at ease that it will be fixed by the right team members of hers