All reviews

Rating Breakdown

  • 5
    93% (2,655 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,858)
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5 / 5 Share

July 16, 2025

Wen was extremely helpful, during our set up phase ensuring our connections were all functioning and talking us through step by step! Thank You!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2025

QuickBooks Online chat support (NICK) was fast, helpful, and professional. My issue was resolved quickly and clearly

Store

AQUALA

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2025

Nick understood my issue and helped me straight away

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2025

Francis is the best! Fixed the issue I was having and explained the fix in detail!

Store

FOCL

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2025

Sherwin was so kind and helpful. He made the process seamless. I really appreciated the quick and helpful customer support!

Using app

13 minutes

Total reviews

2

Average rating

4.5

5 / 5 Share

July 15, 2025

Very good support in troubleshooting the connector. Francis was very helpful.

Using app

About 1 month

Total reviews

2

Average rating

3.0

5 / 5 Share

July 15, 2025

Francis is very helpful to resolve my sync issue!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2025

Rods quickly fixed my issue. What a wonderful chat support person!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2025

WEN from customer support was very accommodating and answered my questions promptly. The integration process for this app was made very seamless!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2025

I get a great support from Ben. He just see my struggling on my shop, he open the chat and help me fast and easy. I never see a support person so proactive!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2025

5 Stars – Excellent Support from Ben I've been using this extension since 2020 – including with our previous Magento store – and it has worked reliably throughout. Recently, I ran into a synchronisation issue with an order clashing with an existing credit note. Ben on support was incredibly helpful, quickly identifying the problem and resolving it by simply changing the credit note number. After that, the system synced perfectly. Ben's customer service was spot on – fast, clear, and efficient. One small feature request (unrelated to Ben's support): it would be really helpful if edits made to Shopify orders could automatically update in QuickBooks, as I currently have to adjust these manually. Thanks again for the great support!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

Rhica was the best! She resolved a sync error that had been blocking my workflow. Rhica was updating me throughout the process and even answered the questions i had regarding the issue.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2025

Nick was helpful.

Using app

About 16 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2025

Sherwin was great help and knowledgeable.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2025

Francis was very helpful and answered all my pending questions.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 14, 2025

Thank you Jenny for assisting me through the app, it requires some knowledge to get things going properly and to understand how it works so very grateful for her prompt assistance and help which extends beyond the app knowledge.

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 14, 2025

The customer service rep JENNY was so helpful

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

July 11, 2025

Rods - fixed the issue, quickly! really appreciate having a chat support available, that is a real person and not a bot! Thank you

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2025

It was great and I had excellent support from Sherwin when I accidentally made a mistake he was there to help.

Using app

4 months

Total reviews

2

Average rating

3.0

5 / 5 Share

July 11, 2025

Jas was quick and helpful! Their support is usually easy to access, as well as quick & efficient.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0