QuickBooks Online

Live chat assistant saved the day as the connector that syncs transactions was having issues since a major upgrade. I was able to get it resolved with the kind help of Sherwin who advised me that there was an active issue the developers are working on. The solution for now was to roll-back to the previous version and sync from the date of thee last successful import. Sherwin also kindly fixed issues with some transactions that could not initially sync using the old connector. I hope the new version get's fixed soon :)

Sherwin jumped on and assisted and after noticing my account had some syncing errors that needed to be cleared! Fixed quickly and was very polite and professional

Thanks to Jii , very helpful !

Francis was very helpful with getting my company's sync to QBO aligned again. Thanks to suggestions and proactiveness of Francis the data was restored :)

Jebran helped me revert back to the previous version of the app with ease

Jebran was helpful. Unfortunately, it was identified as a new issue and it has been escalated to development team. Initial sync and connection was good but the app requested a resync, and I can't change the settings. Still syncing though.

Leaving a 5-star review for the customer service only - not the new app. Big shout out to Nick for the great service and for helping me reconnect my Shopify store to the old (original) version of the app. I feel the same as many others in saying that the new app version was rushed and removed a lot of functionality, which is turn did not meet my needs. Nick helped get things set up they were previously and stayed with me throughout the process to ensure everything was working properly. Great work Nick!

I am giving 12/10 for my experience with Francis in customer support. He delt with a disastrous app upgrade that developers PUSHED. I have never experienced such a bad roll out. NO WARNING. IMPOSING NEW GLS!. Not working fully, causing paralysis, nothing could sync. It was pretty impressive how bad they got it. I hope they learn and take the feedback and design something better. They cost us money & lost trust in their product. I don't want to hear a "we are sorry to hear this feedback" That just feels patronising.. Honesty would be refreshing. like..."We Messed Up"

Great support staff! thank you so much Sherwin for the quick support!

Jasmin helped us revert the shopfy connect app to the older version which is a great help as the new version had so many issues and I had to manully enter all shopify sales. Thank you Jasmin!

Got helped by SHERWIN, the guy was so quick and efficient I mistakenly thought he was an AI agent! Thanks!

I had Nick assist me with some SKU syncing issues and re mapping payment gateways. Very happy with the assistance.

This app did an automatic update and made a mess of things. However, in chatting with Sam from the "integration transactions" chat link he was able to revert me back to the previous version so that transactions are lumped together. So the 5 stars is for the old connection, not the new.

Works well, had an urgent issue that was quickly fixed by Jebran

We asked support, and Wen was extremely helpful in guiding us on how to use the old version of the app when the new one wasn’t working. This app really helps us create invoices in QuickBooks without issues. Thank you, Wen, for the great support!

Thank you for the good service Jii !

Working with Francis on the customer support side has been great, as it sounds like they are constantly innovating and adding functionality to handling invoicing versus sales receipts, and was also given recommendations on how to best handle situations for month end close reconciliations.

Just had the best customer service with Shopify chat. Sherwin was prompt, patient with me and solved all of my syncing issues. Makes me want to work even more with these great companies. Thank you Sherwin Chris

Jebran has been great

Chelle from the chat helped me navigate an app integration. It was a great experience and was able to get to the root of my problem.