All reviews

Rating Breakdown

  • 5
    92% (2,522 ratings)
  • 4
    6% (175 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (22 ratings)
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5 / 5 Share

Dec. 11, 2023

Had some implementations and mapping issues with QBO, Ronnie came to the rescue over the online chat support. Quick response, no wait time, he provided a solution that worked and was patient while I was implementing.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

QBConnector is a life saver, and their customer service is perfect. Particularly Ronnie, who is fast and efficient.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

David was amazing in helping me sync my Shopify Sales with Quickbooks. The customer service I experienced today is very rare these days.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

Sherwin was super helpful and patient when helping out undertanding that us entrepreneurs may be juggling a lot of different functions and not always under all the intricacies of each software. Glad to see this high level of customer service!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

Thank you Ronnie CS for your help

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

Sherwin provided me with exceptional assistance in resolving multiple integration issues between Shopify and QBO. I had to complete a ton of run around between Shopify and QBO support to finally find out that QB connector has its own support. A which point Sherwin was able to assist with various request in a professional manner. If you need assistance you should reach out Sherwin by listing your issue so he understands, then connect with him so you do not have to repeat yourself to other support members. Sherwin was extremely helpful and I recommend using him with issues you encounter.

Store

GSH+

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2023

Just installed the App today in Canada. I utilized chat right away to ask for assistance. At first I got David, he was a great help but in my process of uploading Chrome I lost him (my fault). David was awesome and I know he would have helped me. So once back on with Chrome I signed on to chat again. This time I got Lori. She helped me though the whole set up process and was amazing. She was patient and helpful and is getting back to me later with one minor discrepancy in the first upload. I picked this App because it was from Intuit and that made me feel confident. Now after my first and second experience with Support I am very happy that I choose this App. Thank you David and Thank you Lori - keep up the good work. All the Clients really appreciate it! Since I got going on the App I have been helped by Floribelle and by Troy. They were both very responsive and helped me. I have never had an App before with such exceptional service

Using app

7 days

Total reviews

8

Average rating

3.6

5 / 5 Share

Dec. 6, 2023

Customer service agent Rep Ben was very helpful and sorted out a problem for me with ease.

Using app

About 15 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

Ronnie was a pleasure to work with!! He saved me a lot of time, stress and worry!!

Using app

33 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

Ronnie ma donné un service exectionnel et il ma aider a configurer mon application A1

Store

Qori

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

Lori was very accommodating and proactive helping me manage my account. Quickbooks support has always been very good. I always recommend this and use it to all my businesses.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

Based on my experience, I would suggest using QuickBooks as it is user-friendly and enables you to synchronize all transactions in a single location. I'm glad that ROM able to assist me in verifying the integration between Shopify and QuickBooks. It's always great to have someone knowledgeable and helpful to rely on.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 4, 2023

Rafael was a great help!

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 4, 2023

Sherwin gave me the best customer service ! A+

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2023

Thanks, Sherwin, a lot of great help.

Using app

36 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2023

Rom demonstrated incredible customer service, and has helped us through this app be more efficient and effective in our overall bookkeeping and accounting.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2024

Sherwin did an awesome job answering all my questions quickly. Really helpful. Thank you! And Rafael and Ben were also super helpful. Great team there!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2023

I am using Quickbooks Online with a POS Shopify and had trouble with syncing the two using the Application QuickBooks Connector which is QuickBooks Online Global on Shopify. I"'ve had some trouble with the syncing and tried the chat to figure it out. Sherwin was my helper and he was amazing. He fixed all my issues! I'm relieved to have the syncing issues gone.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Dec. 1, 2023

Sherwin is cool and reached us when there were issues in our integration. I never expected this kind of proactive support earlier and pleasantly surprised. Sherwin is to the point and resolved the issue quickly and super knowledgeable. I would recommend this app and Sherwin as Customer Support any time.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 1, 2023

The support was available even before I reached out to them, and SHERWIN provided excellent support.

Using app

8 months

Total reviews

1

Average rating

5.0