QuickBooks Online

Jan. 17, 2024

LORI provided exceptional customer service in handling my issue

Dec. 28, 2023

David helped us to recover a product that was not syncing properly to QBO from Shopify and had been marked Ignore Error and Don't Attempt a Retry. He confirms undoing that choice is only possible from his end. I am not entirely sure I understand why that choice is there, especially since it is tricky to undo it. The app itself is very good. We have been very pleased with how well it syncs our Shopify data to QBO and uploads our Inventory levels too.

Dec. 19, 2023

I was able to get all my transactions into QB from Shopify. I ran into an issue but Rafael popped up on my screen and was super helpful, he even did some background work and then let me know when it was done, and it was! Would recommend.

Dec. 14, 2023

I had a sync error and Sherwin solved it quickly and without any fuss or input from me. Great to have actual support.

Dec. 12, 2023

So far the App is good. It is integrating most of my sales with QuickBooks fairly seamlessly. Sherman on the help chat was particularly helpful and friendly.

Nov. 16, 2023

I found it a bit awkward to set up but Clarrise was so helpful and guided me through the problems I was having! Hardly any wait time and helped straight away!

Nov. 8, 2023

I had some sync issues but Dean was great in helping me solve them. Thanks Malcolm

Jan. 28, 2026

The app works but the timeout errors are a consistent problem. The customer service and support is very good. They can help you with issues SHERWIN is a good help

Oct. 10, 2023

Ben helped me resolve syncing issues with my account and made sure that they would not continue happening.

Oct. 9, 2023

Rom works great with me in rectifying my Online global issue that i was having linking the shopify app with. Perfectly assisted, ease my headache and stress.

Oct. 9, 2023

Rom (Support) was very helpful in resolving a sync issue that we had encountered. Thank you Rom!

Sept. 27, 2023

Clarrise helped me or assisted on what to do after integrating the apps, and she's very helpful. Now i need to try and wait if my expectations to the apps to my QBO will meet my expectations as still currently syncing.

Sept. 26, 2023

The apps does have some functionality issues for me but the support is amazing. I worked with Ben who seamlessly helped to fix my issues and get me sorted. He was efficient and thorough

Sept. 14, 2023

We had the same issue as some of the other reviewers (sync issues) but Lori at QBO's support team was EXTREMELY quick to resolve the issue and get us back on track!

Sept. 8, 2023

The live chat feature is helpful. ROM was able to take over and sync all my products for me which was helpful for someone that has no idea what they are doing when it comes to the bookkeeping side of the business.

Aug. 29, 2023

This has been a fantastic app. I would say it is a little challenging for absolute beginners, but the chat and online help is wonderful. Rafael just helped me today to work through an error code that for me, seemed like it was in another language; tax talk. While there are still stumbling blocks for this beginner, the app and the software is so easy to use once you get it set up. LOVE the cash flow planner and the ease of reconciling. Highly recommend.

Aug. 17, 2023

I've had the app installed for awhile, but didn't have it set up properly resulting in hundreds of orders not syncing with QB. I had help from one of their support staff, Ben, and he helped me identify and address the various issues clunking up my connection. Not only did he get hands-on in helping me fix the issues, he also provided info on how I can address or change any of the information on my own in the future. I hope I can upgrade this review to 5 stars once a few weeks have passed and the data is processed more smoothly.

July 22, 2023

I'm about to write a critical review of an app which I truly like and for which I have received exceptional service. It is not an understatement to say that I would not be able to operate without this free app from OneSaas syncing the data between Shopify and QuickBooks for me, and when I have asked for help they have always been able to assist me. Here's why I have deducted a star: As polite and helpful as they are, I don't want to talk to them anymore. I've started submitting tickets for items that could easily be resolved with a quick chat because at the end of an online chat, they ask something along the lines of, "Can you do me a favor?" That is followed by a very specific request for you to write a review AND to use their name (i.e. the name of the tech that assisted you) when you do so. I think they probably get some kind of bonus when their name is mentioned, based on the fact that every one of them asks the same way, but I am not going to review an app every time I get assistance from them. One review should suffice, unless your opinion changes, but I can't mention one tech and not every other who has provided me with the same level of service. Plus I'm usually trying to resolve whatever the problem is while I'm still assisting customers, and I don't need to prolong the interaction. OneSaas, you should know you have a great team and they have always been polite and professional, but please stop telling them to beg us for a review!

July 13, 2023

The customer support was great, Thanks Ben!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

July 6, 2023

We had a really great experience with ROM in getting our account all syncing and up to date. He very clearly explained the issue and got us up and running really quickly and efficiently.