Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
789
chart
#707
All reviews
Rating Breakdown
Review RSS Feed
March 10, 2025
the App broke my theme several times, when contact the support I was offered initial setup for 700$ something un acceptable. The App interface is heavily to understand and not intuitive at all. Overall BAD Experience and waist of time.
I’m sorry to hear about your experience—that’s not the standard we hold ourselves to. Our team will be reaching out to see how we can make this right. We appreciate your feedback and the opportunity to improve.
Feb. 28, 2025
Rebuy is a premier app in the Shopify ecosystem.
We appreciate the shoutout! 🙌 Rebuy is all about helping merchants personalize the shopping experience and drive more revenue. Let us know if there’s anything we can do to make your experience even better! 🚀
Feb. 26, 2025
Loved working with Maria! We are on a headless site and were experiencing many issues with Rebuy. Maria remained dedicated and had multiple calls with us (and our developers) in order to get everything functioning as it should. She's the only reason we remained on Rebuy during all the issues. We were very lucky to have her as our rep.
Wow, this is amazing to hear! Maria is truly a rockstar, and we’re so glad she could support you through the challenges and get everything running smoothly. We’ll make sure she gets the recognition she deserves—thanks for sticking with us! 🙌
Feb. 21, 2025
Great for merchandising and running promotional offers across different touch points of the customer journey. Great support too!
Really appreciate you sharing this! 🙌 It’s great to hear that we are making a difference in your merchandising and promotions. If you ever need a hand with anything, just give us a shout—we’ve got you! 🚀
Feb. 20, 2025
Rebuy were very quick to help with installing widgets on our Shopify store.
Glad to hear our team could get you set up quickly! ⚡️ We’re always here to help make your Shopify store even better. Let us know if you need anything else! 🚀
Feb. 20, 2025
The Rebuy app has a lot of great functionalities and the support is always very helpful and quick.
We love hearing this! 🙌 It’s awesome to know you’re enjoying Rebuy’s features and getting great support from our team. If you ever need anything, we’re here for you! 🚀
Feb. 14, 2025
We've been with Rebuy for about a month now and have already seen a MASSIVE ROI. I highly recommend this app for people who are looking to set up complex bundle offers and have their Cart, PDP, checkout, and post-purchase up/cross-sells all in one platform. Suki and Janet have been a great help setting everything up and helping navigating our complex bundling offerings.
Wow, we love hearing this! 🚀 Seeing a massive ROI in just a month is exactly what we strive for. Huge shoutout to Suki and Janet for their amazing support—I'll make sure they see your kind words. Thanks for being part of the Rebuy family! 🙌
Feb. 13, 2025
I usually hate working with success and implementation managers, but Rebuy made it so easy. The process could not have gone better. If you can, ask for Suki. She was amazing and made the process seamless and easy for two founders with no technical vocabulary at all.
This is incredible to hear! 🙌 We know how important a smooth setup is, and we are thrilled that Suki made the process effortless for you. We’ll be sure to pass along your shoutout—she’ll love it! 🚀 Thanks for trusting Rebuy!
Feb. 6, 2025
Amazing team to work with and software that is crazy powerful! 10/10 recommend.
Wow, thank you for the awesome feedback! 🙌 We're thrilled to hear you're loving both our team and our platform. Let us know if there's ever anything we can do to make your experience even better! 🚀
Feb. 5, 2025
When I installed on my store, it did not work. It wasted two weeks of my time. The drawer cart is not compatible on every theme, in this case for our theme. On mobile browser, the drawer cart gets the entire page. I reached out to their team, they don't have an engineer to help. Their success team are wonderful, but they are not very good at coding or fixing behind the hood. Not recommending if you are using premium themes.
We’re really sorry to hear this was such a tough experience for you. While we strive to make Rebuy compatible across various themes, we understand how disappointing it is when things don’t work as expected. Your feedback about engineering support is valuable, and we’re always working on ways to improve theme compatibility and provide better technical assistance. If you’re open to giving us another shot, we’d love to make it right.
Jan. 31, 2025
Great response , easy solutions
Thank you for the kind words! 😊 We’re all about keeping things simple and stress-free. Let us know if you ever need more solutions — we’ve got you covered! 🚀✨
Jan. 31, 2025
Thank you so much for the 5 stars! ⭐️⭐️⭐️⭐️⭐️ We're beyond happy to know our team is making your experience smooth and enjoyable. If you ever need anything else, we’re always here to help! 😊🚀
Jan. 30, 2025
Diana, Jason, and Tom are amazing! As we continue to leverage all the powerful features that Rebuy offers, I’ve needed quite a few tutorials and support assistance. Their team has been incredibly proactive, quick to respond, and always willing to share detailed explanations so I can learn as they help implement new features. They make the entire experience seamless and enjoyable. Not only are they knowledgeable, but they’re also an absolute pleasure to chat with. Five stars all the way!
Wow, this is absolutely amazing to hear! 🌟 We’re thrilled that Diana, Jason, and Tom have made such a positive impact on your experience. Knowing that our team is helping you implement features while making it enjoyable means everything to us. We’ll be sure to pass on the kudos—thank you for trusting us as you continue to grow with Rebuy! 🙏😊
Jan. 29, 2025
Woohoo! ⭐️⭐️⭐️⭐️⭐️ Thanks for the perfect rating! We're pumped to be part of your success and can’t wait to see what’s next. 🚀😊
Jan. 28, 2025
Amazing for upselling
Thanks for the shoutout! 🙌 We’re so glad to hear Rebuy is making a difference in your upselling strategy. Let’s keep driving those conversions together! 🚀✨
Jan. 23, 2025
Incredible support, and amazing features, we cannot fault the assitance we've been getting with ensuring this app is set up to really maximise our sales and have the look and feed we're going for!
Thank you so much for the kind words! 😊 We're thrilled to hear our support and features are helping you optimize your sales. We’re here to keep that momentum going—don’t hesitate to reach out whenever you need us! 🚀
Jan. 21, 2025
Katie was absolutely amazing! Her support was prompt, thorough, and incredibly helpful. She went above and beyond to ensure everything was seamless, and her friendly attitude made the entire experience a pleasure. It’s rare to find such outstanding customer service. Highly recommend both Katie and the Rebuy app!
Wow, thank you for such an amazing review! 🌟 We're beyond lucky to have Katie on our team—her dedication and friendly attitude really shine, and it means so much to hear she made your experience seamless. Your recommendation fuels our passion to keep delivering this level of service—thank you! 💙
Jan. 17, 2025
Rebuy has been a great app although a little confusing as it does so many things for our Shopify store. They've always had great support. Today I spoke with Steven and he guided me exactly where I needed to go. Will for sure recommend this app to people and the support plays a HUGE role in that.
Thank you for your thoughtful feedback! 😊 We're so glad Rebuy is helping your Shopify store. It’s great to hear that Steven was able to guide you through—it’s support moments like these that we’re so proud of! 💪 Your recommendation means the world to us.
Jan. 16, 2025
Great Services and super professional Support.
Thank you so much for the kind words! 😊 We're thrilled to hear you enjoyed our services and had a great experience with our support team. We'll keep working hard to exceed your expectations!
Jan. 9, 2025
Love that I can use AI to drive merchandising decisions on my site. Support has been top notch whenever I have a question or need custom help. My only feedback would be that the interface and customization can be a bit clunky for a novice. While functionality works perfectly, the aesthetics by default are very basic and require considerable CSS to stylize properly. If Rebuy was to add a GUI or Drag-and-Drop interface to stylize their widgets, this app would be perfect.
Thank you for sharing your thoughtful feedback—it’s great to hear that our AI-driven merchandising has been such a win for your site! 😊 We’re also thrilled to know our support team has been there for you when needed. Your note about the interface and styling is super helpful, and we hear you on the challenges. A more intuitive, drag-and-drop approach is a great idea, and we’ll make sure your suggestion gets shared with our team. Thanks again for helping us get closer to “perfect”! 🚀