Rebuy Personalization Engine
AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
feedback
797
chart
#287
All reviews
Review RSS Feed
Feb. 9, 2026
My experience with the activation specialist, Joseph, was amazing. He was so knowledgable and helped me create a great experience on my store.
Thanks so much for the kind words! Joseph is fantastic, and we're lucky to have him on the team. Really glad he was able to help you get your store set up the way you wanted. If you need anything else as you continue to grow, don't hesitate to reach out. Appreciate you taking the time to share your experience!
Feb. 9, 2026
This is a seriously comprehensive product with exceptional support! There's a lot to it and for a while I felt a little overwhelmed. But we'd implemented a very basic setup (when I say "we", they did most of it for me - I got on an activation call, had no idea what I was doing, so they set up a cart to get us started). That alone gave us a return of 3x the cost and I didn't really do anything! Recently I decided to look at what else it could do - there's a LOT! Realised we didn't need to be also paying for a bundling app, so got rid of that to save some money and move it to Rebuy, and watched one of their Office Hours videos for inspiration. It's so helpful to see them show you what's working on other websites and I could instantly see where we could improve. Got to work on it, got stuck... it was the weekend. Contacted them, got a reply on the Sunday! Set up a call the next day and Joseph fixed what I'd got wrong, made sure it worked properly with my custom theme, answered my questions really clearly, showed me some other stuff and completely helped jump-start our progress! Even with a very basic setup, Rebuy has proven that it delivers more than it costs. With what I've just learned from Joshua, it has the potential to do way more. The app is worth every penny. The support is gold dust!
This is incredible to read—thank you for taking the time to share all of this! Huge shoutout to Joshua for being a total rockstar, and we're pumped to keep helping you unlock even more value 💪 Give us a shout if you ever need anything!
Feb. 4, 2026
Dan was our support person. We were cutting over to a new website and needed extra hand holding to make sure our shopping cart was properly working with one of our other subscription apps. Dan stayed with us the whole way through helping us fix and adjust all kinds of small issues. BIG shout out to Dan and the team at Rebuy.
Thank you so much for the kind words! We're so happy to hear that Dan and the team were able to provide the support you needed during your transition. We’re committed to ensuring everything works seamlessly for you, and it’s awesome to know you’re seeing positive results. If you ever need anything else, don’t hesitate to reach out, we're here!!
Feb. 1, 2026
Rebuy Engine - Deceptive Billing, Broken Agreements, and Merchant Exploitation: Avoid at All Costs Fellow merchants: Steer clear of Rebuy Engine. Their tactics erode trust in the Shopify ecosystem and could cripple your operations. Don't let them exploit you. Full review will be up soon.
We are truly sorry this experience left you feeling exploited. That's not who we are, and understand why trust was broken. There was a breakdown in documentation during your transition that we should have caught earlier (thats on us). We can see our attempts to resolve it didn't feel like enough or come soon enough. If you're willing to talk, our account team is here to listen and see if there's a path forward together.
Jan. 30, 2026
I can’t say enough good things about the customer support ReBuy offers. I especially want to give a shout-out to Dan—he was amazing. Knowledgeable, patient, and incredibly helpful in guiding me to a solution for my issue. Truly exceptional service!
Wow, this is awesome to hear—thank you! Dan’s a total rockstar and we’ll definitely make sure he sees this 🌟
Jan. 29, 2026
Its so frustrating. I added the app and after looking at the help sections, I felt so overwhelmed by it all. The cost was a shock too. 44.00$ for an app that allows me to build bundles. No thanks!
This definitely isn’t the experience we want you to have, and I’m really sorry it felt overwhelming and unclear.We’re reaching out directly to help get everything cleared up and make this right.
Jan. 29, 2026
The best apps for upsells and personalization. Love how it works and all the features available. Moreover, support team is amazing, especially Bradley who always helps us to solve any complex problems we have. Please, reward him for it, he truly deserves it as he helped us so many times already.
This seriously means a lot—huge shoutout to you for the kind words and an even bigger one to Bradley for being the legend he is. We’ll definitely make sure he gets the love he deserves 💫
Dec. 29, 2025
Fantastic app and this is really the full stack. Worked with Aiman, Zach, and Max. Incredible team, combined with a very powerful software. I chose to get the widgets and bundle builder built out by rebuy with Aiman and team. They delivered, on time and on budget. Lots of assistance for other customizations, and the widgets work like a dream. Was very stressed over this previously, but now it's a huge weight off and has transformed our customers' buying experience. Appreciate the great work.
This seriously means a lot—so glad we could take that stress off your plate and help level up the customer experience. Aiman, Zach, and Max are legends, and it's awesome to hear the widgets are doing their thing 🙌 Give us a shout if you ever need any help!
Dec. 26, 2025
great app. easy to use interface, extended customization and API endpoints. have seen major AOV uplift since using the app
Appreciate the shoutout! We are glad it’s been easy to use and driving real results. We’ll keep pushing to make it even better 🔧 Let us know if there is ever anything else we can help with and happy holidays!
Dec. 24, 2025
Rebuy helped us execute our holiday gift with purchase program smoothly from start to finish. The in cart product recommendations were spot on and clearly driven by a knowledgeable team. Maria Garcia was especially great to work with. She was patient, responsive, and very well informed. Overall, a strong experience and a great partner.
Love hearing this—huge shoutout to Maria for being such a rockstar ⭐️ So glad the gift with purchase program went off without a hitch and that the recs hit the mark! We hope you have a wonderful holiday season!
Jan. 14, 2026
Joseph Huson is THE MAN! Wow, I am still blown away with how much I could tell he cared about the success of our store. I am so grateful for the call with him and I feel so supported and prepared to improve my store!!
Joseph really is a legend 🙌 So glad to hear the call left you feeling supported and fired up—we’re lucky to have him on the team. Give us a shout if you ever need any help.
Jan. 12, 2026
*Updated* as of 1/12/26. I was finally contacted by someone to resolve my issues. Christian has apologized and apparently the support ticket was incorrectly categorized. While my experience wasn't the best, they did address everything and got my issues resolved. This app doesn't work well for my type of e-commerce store. However, it would work well for shops with subscriptions and selling products that are consumed and need refills.
This is definitely not how things should’ve gone, and we are really sorry for the lack of response and ongoing issues. We’re reaching out directly to help get everything cleared up and make this right.
Dec. 16, 2025
Very expensive, doesn’t work properly, isn’t being improved, and doesn’t use all Shopify API endpoints needed to work correctly. Overall, it’s a useless app.
Thanks for your feedback, and we’re sorry to hear the app hasn’t worked as expected. We’re always actively working on improvements and would love to learn more about the issues you’ve faced. One of our team members will reach out to try and solicit any further feedback you may have.
Dec. 11, 2025
We haven't started using all of Rebuy's features yet but so far the results are very positive and promising. The one thing I'd say is that I was expecting it to be simpler to use - it's taken us quite a long time to wrap our head around it and every feature is different. However we have received excellent support from our success manager Dante which has allowed us to execute all our plans and ideas.
Thanks for sharing! It’s great to hear the results are promising, and we absolutely love to hear that Dante’s support has helped you execute your plans. 🙌 Give us a shout if you ever need us.
Dec. 9, 2025
This app sucks. Stay away from it!!!! SmartCart not working. I've gone through all the help docs and none of them helps because none of them are up to date!!!!!!! Don't even bother with free trial, because their human support isn't there If you don't want to waste 2 hours of your life for a setup that is supposed to be no-code and easy, just stay away from Rebuy
We’re sorry for the trouble you’ve encountered with the setup. If you’re willing, we’d love to help get things back on track for you. We will reach out to you directly to discuss further.
Dec. 4, 2025
Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.
Thanks so much for the awesome feedback! Kelsey is definitely a rock star, and we’re pumped to hear she’s been such a big part of your success 🚀. We’ll keep working hard to make sure you keep crushing it!
Dec. 4, 2025
We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth. Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!
Thanks so much for the amazing feedback! We’re so glad to hear Rebuy is making a difference and that Dante’s been a big help – here’s to more wins ahead! 🚀
Nov. 25, 2025
The team and support are really helpful. Our experience with the Success Manager (in this case, Maria) made using Rebuy much easier. She helped us set up everything and include features that boosted our sales.
Thank you for the great feedback! We're so glad Maria and the team were able to help set things up and boost your sales. We’re always here to support you! 🙌
Nov. 25, 2025
Thank you for the 5-star review! Give us a shout if you ever need any help!🙌