Rebuy Personalization Engine

Dec. 4, 2025

Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.

Dec. 4, 2025

We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth. Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!

Nov. 25, 2025

The team and support are really helpful. Our experience with the Success Manager (in this case, Maria) made using Rebuy much easier. She helped us set up everything and include features that boosted our sales.

Nov. 25, 2025

Nov. 22, 2025

Rebuys team goes above and beyond, we've never received the type of support their team gives from any other app on here, across any app niche. If you get in contact with Steven or Katie, you're in great hands. They've both helped us accomplish many things that most apps support teams would just tell you to hire a dev for. Not only that, their Ai bot is hands down the most well trained out of any I've used, the Ai bot alone can handle 90% of simple CSS customizations, and even some functional tweaks via callback event settings (if it has documentation for it). While the app it's self is of course limited to some degree, and over use of the segmentation/personalization features will slow down your store, it's still a 5/5 when compared to all other available options. Context: Been using rebuy for about 2.5 years now. Thanks again guys!

Nov. 21, 2025

I came to rebuy with a GWP campaign I needed help with. Cole Baines was my support member and did an amazing job. To say Cole went the extra mile was an understatement. He was incredibly helpful, and thorough with all he did in explaining how to create systems, following up, and even hoping on multiple calls to walk me through. I had a great experience with his help!

Nov. 21, 2025

Rebuy has made a positive impact on our AOV and the support is excellent. I would highly recommend.

Nov. 20, 2025

We've been using Rebuy across multiple stores (Formuland), and the experience has been outstanding — thanks especially to Janet Gomez and Max Trummer. Janet has been incredibly responsive, even during the busy BFCM season. She consistently goes above and beyond to make sure everything works smoothly, whether it's fixing BYOB configuration issues, adjusting collections, enabling features, or troubleshooting subscription upsells. Her attention to detail and willingness to jump in immediately makes a huge difference. Max has also been excellent — clear communication, fast follow-ups, and very helpful when it comes to scoping and confirming custom work. Both of them make the entire Rebuy experience feel reliable and well-supported. Rebuy’s features are powerful on their own, but the support from Janet and Max truly makes it next level. Highly recommended!

Nov. 20, 2025

This app caused many glitches with the shopping cart. I had other discount apps that would not work with it. Make sure you check with your other apps to see if they are compatible to work with this.

Nov. 10, 2025

Best Customer Service Ever!!! And how amazing that they have a tiered payment system. So small businesses can use the app with most the features without all the fees! But the best part is the actual human connections. Help within seconds with a real human!! The world needs a little more of this.

Nov. 10, 2025

Joseph and Rebuy team are great and love working with the them!

Nov. 7, 2025

Janet is A++++++. She not only reviews and provides exceptional insights and specific revenue generating recommendations, but she helps execute the updates within the platform. Her communication has been among the best I have ever experienced and I work with dozens of different platforms across multiple brands. So I do not make this endorsement lightly. Janet is the primary reason I am excited to continue working w REBUY for my brand's value added growth strategies. Having her helping us now for Q4 holiday push is an even added bonus!

Nov. 6, 2025

Maria and Jessica from the Rebuy Team are truly exceptional! Their dedication and support have been invaluable, always responsive, incredibly helpful, and consistently going above and beyond to ensure our success. they bring a level of professionalism and warmth that helps us a lot. I genuinely appreciate their proactive approach and great advice. Working with them has been a fantastic experience!

Nov. 5, 2025

Great customer service

Nov. 5, 2025

Oct. 31, 2025

Oct. 30, 2025

The onboarding experience was smooth Maria was an all-star. We loved working with her and she was able to knock out our complex requests with ease. The app itself is outstanding, no idea how we operated without it. GAME CHANGER. If you're serious about increasing revenue then you need to be serious about REBUY.

Oct. 30, 2025

The support is a joke really, I have never experienced such an arrogant and unhelpful approach as with Rebuy (I've been writing with Zara). Very very unhappy

Oct. 27, 2025

Tom is so helpful! Sometimes I reach out and feel like they make it more complicated! But he helped me the entire time! So thank you! And went back and fixed color scheme

Oct. 22, 2025

I had the opportunity to work directly with Maria from Rebuy through the Strategic Program, and it was 100% worth it. She was incredibly supportive and knowledgeable, helping me understand the platform and setting me up for success. Together, we accomplished all the key action items we set out to achieve based on my business’s needs. The changes we implemented have made a substantial impact on our website, especially in increasing AOV and improving product discovery for our customers, which was a major goal given our large number of SKUs. Maria was amazing to work with and I highly recommend her!