Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
763
chart
#782
All reviews
Rating Breakdown
Review RSS Feed
Dec. 17, 2024
Great team and easy to work with. I'm excited to see how rebuy improves our ATC value and revenue.
Dec. 11, 2024
We're just getting started with the Rebuy app and Emelia was super helpful and responsive with our setup. Maria went above and beyond explaining how data sources work in relationship to the widgets. We feel this app has great potential for our store.
Dec. 9, 2024
Max at Rebuy was incredible! He went above and beyond over several days to help me set up my GWP, even when custom coding was needed. Max guided me step by step, shared helpful docs, and recorded a Loom video to make sure everything was done correctly. Awesome service!
Dec. 4, 2024
Rebuy has really helped us maximize conversion with their upsell widgets. Their customer service is top notch and has helped me even with complex customizations. Highly recommend for Shopify store users!
Thank you for the glowing feedback! 🌟 We’re thrilled to hear how much the upsell widgets have boosted your conversions and that our team could assist with customizations. Your recommendation means the world to us—here’s to continued success! 🚀
Dec. 4, 2024
Tom was super helpful and helped resolve my query in no time
We’re so glad to hear Tom was able to help you out quickly! 🙌 Providing fast and effective support is what we aim for every time. If you need anything else, we’re just a message away! 😊
Dec. 4, 2024
Speedy Service, super helpful team
Thank you for the kind words! 😊 We’re so glad our team could provide speedy and helpful service—your success is our priority. 🚀 Let us know if there’s anything more we can do to support you!
Dec. 2, 2024
We have had Rebuy for about a month and so far, I am happy with adding the app to my stores. The platform is a bit overwhelming at first, but our CSM, Lihuen, has been a huge help in setting up data sources and walking through different functionality and capabilities. We installed the app at the worst possible time (right before BFCM) but the Rebuy team was able to get us up and running in time. We have a couple glitches that need to get worked out, but I'm confident that with the help of Lihuen and the Rebuy team, we will have everything working smoothly soon.
Thank you for sharing your experience! We're thrilled to hear that Rebuy is making a positive impact on your stores and that Lihuen has been such a great support for you. 🚀 Tackling setup right before BFCM is no small feat, and we're so glad our team could help you launch in time. We're here to ensure those glitches are resolved quickly so everything runs seamlessly—don’t hesitate to reach out anytime! 😊
Nov. 29, 2024
Suki has been instrumental in helping us successfully launch Rebuy on our website! Her guidance throughout the onboarding process was invaluable, and she patiently addressed all our questions and concerns. We were particularly impressed with Suki's proactive approach and her willingness to go the extra mile to ensure a smooth launch. Developer Roy also deserves a shout-out for his excellent work customizing a key feature to perfectly suit our needs.
Thank you for this fantastic feedback! 🌟 We're thrilled to hear how Suki's guidance and dedication made your Rebuy launch seamless. A big shout-out to Roy as well for delivering the perfect customization to suit your needs. We're here to keep helping you succeed! 🚀
Nov. 25, 2024
Nam did an amazing job and was very patient and got everything I needed done! He was amazing and was very knowledgeable!
Thank you for sharing your experience! 😊 We're so happy to hear that Nam went above and beyond to assist you. We'll be sure to let him know how much you appreciated his help! 🌟
Nov. 24, 2024
Absolute best upsell/cross-sell app on the market. Incredibly powerful, customizable, and customer-oriented.
Thank you for the amazing feedback! 🙌 We're so glad to hear Rebuy is meeting your needs with its power. We'll keep delivering tools and support to help you crush your goals! 🚀
Nov. 22, 2024
This tool has been an absolute game changer for our conversions but also for our promotions. We can easily toggle between Gift with Purchase, upsells, cross-sells, and more. We're looking into the new bundle feature to sell more more more! Special shoutout to Ali Macdonald for being an incredible account manager, team player, extra hard worker. She's been going above and beyond on my aggressive timelines and getting the answer we need even when she doesn't have them. Don't go anywhere - you deserve a raise!!
Wow, thank you for such an incredible review! 🌟 Sounds like you're making the most of Rebuy's versatility! And huge kudos to Ali Macdonald for her outstanding support; we’re lucky to have her on the team and will definitely pass along your kind words. 💪✨
Nov. 21, 2024
Suki and Gary have been incredible to work with. Such fast and amazing service. I've never loved working with an app more than Rebuy!!!!
Nov. 21, 2024
Thank you so much for the 5-star rating! 🌟 We're thrilled to know you're enjoying your experience with us. Your support means the world, and we’ll keep striving to exceed your expectations!
Nov. 19, 2024
We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem. Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them. If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.
Thank you for sharing your experience, and I want to start by saying how truly sorry we are for the frustration this situation caused. We take feedback like this very seriously, and while we can’t undo what happened, we recognize the importance of accountability and will use your experience to improve both our processes and communication moving forward. Someone from our leadership team will be in touch directly to discuss the matter further.
Nov. 19, 2024
Really helps with conversions! great app!
Thank you so much for the awesome feedback! 🚀 We're thrilled to hear that Rebuy is driving conversions for you. Let us know if there's anything we can do to keep your experience amazing!
Nov. 18, 2024
Excellent customer service today from Tom from the ReBuy team. He answered all of my questions with speed. Thank you for having excellent agents like Tom to take care of your customers!
Thank you for the kind words! 🌟 We’re so glad Tom was able to provide you with top-notch support. We’ll be sure to pass along your compliments—it’ll make his day! 😊
Nov. 18, 2024
The team was very helpful in setting everything up! Especially Suki and Roy!
We’re so glad to hear that Suki and Roy made your setup experience seamless! 🙌 Our team loves going the extra mile for our customers. If you need anything else, we’re always here for you! 😊
Dec. 17, 2024
Kalum was awesome and really helped introduce me to the full functionality of Rebuy, and get set up. Aiman and Dante were also awesome as we moved further through the process. Thanks to the whole team!
Thank you for the kind words! 😊 We're so glad Kalum was able to guide you through Rebuy’s features and ensure a smooth setup. We’ll be sure to share your appreciation with him—it means a lot! 🚀
Nov. 17, 2024
The Rebuy app has been a fantastic solution to cart upsells and PDP recommendations that are bringing true value to our tech stack. We've been especially impressed with how dedicated and accommodating the team have been to get the tech right for us, assisting with customisations to ensure the integration looks and feels seamless onsite. Suki and Monica who we work with closely have been such a great help in assisting us navigate two deployments across our AU & USA site. Their proactive approach and willingness to assist our team and dev agency has made a big difference. We’re excited to continue working with Rebuy and grow our use of their tech across site. Thanks again to both Monica and Suki and the rest of the team!
Thank you for such thoughtful and detailed feedback! 🌟 We're thrilled to hear how Rebuy has become a key part of your tech stack. Suki and Monica will be over the moon to know their support made an impact across your stores. 🚀