Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.9
feedback
680
chart
#155
All reviews
Rating Breakdown
Review RSS Feed
June 28, 2024
We've been working with Rebuy for over a year. We recently have been introduced to Kalum on the Rebuy team. He has some great ideas to improve how we are using Rebuy and increase our conversions.
June 25, 2024
Great solution and team - highly recommend. I've been working with Rebuy for almost a year now and will continue to do so happily for years to come if they keep doing what they're doing. Our Success Manager, Max, has truly added value to the business. We've seen a stronger return each quarter and a lot of new features that actually work. The app is well integrated in our store and and apps. I'm looking forward to more customizations with our Tapcart mobile apps. If you're already making money this will definitely make you more.
June 25, 2024
We're big fans of Rebuy. Its one of those rare Shopify apps that simply works great. The more you learn the platform, the more you find ways to improve not just your AOV and CVR, but also your customers' experience on your site. Rebuy's system of data sources as the logical foundation for its various widgets is very powerful without sacrificing user-friendliness. It's truly endless what you can do with Rebuy to increase your overall revenue. The team over there is excellent too -- everyone I've chatted with through their live chat feature has been super helpful. Our merchant success manager Monica brings great ideas and feedback to our meetings and clearly has our continued success in mind. Our onboarding team of Logan and Aiman were great too. There are things I would change about their analytics dashboard and reporting. Revenue is somewhat over-attributed, but not in a way that we're not aware of, and we've simply developed our own dashboard in-house using their CSV exports. Our in-house dashboard shows clear ROI, so we're confident that Rebuy is worth every penny. Highly recommend!
Using app
About 2 months
Total reviews
4
Average rating
5.0
June 24, 2024
We only used the application for 1 feature during the trial period. After deleting I saw that I was charged $749. Even though I requested a refund from everywhere, there was no response.
Thank you for reaching out to us regarding the recent charge. We see you are in communication with our account team and are actively working to address your concerns. We appreciate your patience and understanding during this process.
June 18, 2024
Great tools to drive CRV and engage customers. Support teams are fantastic and always there to guide you & get the most out of the platform Highly Recommended
Thank you so much for your wonderful review! 😊 We're thrilled to hear that our tools and support teams are making a positive impact on your customer engagement and CRV. Your recommendation means the world to us!
June 14, 2024
Fantastic app however not compatible with our wholesale pricing app. I also for some reason had access to someone elses store/rebuy login..i could literally make changes if i wanted.... A bit of a worry. They said they fixed it but i still had access. Since uninstalling rebuy our cart function dosent work anymore and also have no acces to developer help to remove whatever code has been left behind (which i was told all code would be removed) please help, this is affecting my business
We’re sorry to hear about your less than great experience with Rebuy. Our VP of Support has reached out to you directly to address your concerns and we look forward to making things right.
June 13, 2024
Dante Maxwell has been super helpful with managing our account. He has showcased each area of Rebuy that we can utilise and test to increase our AOV and has demonstrated work around's for any issues we are facing. Very pleased with his assistance and guidance.
Thank you for sharing your experience! We're delighted to hear that Dante's assistance and guidance have been so valuable in managing your account and increasing your AOV. We'll make sure to pass along your kind words to him. 😊
June 10, 2024
amazing app for conversion rate optimization and the team is incredibly helpful!!
Thank you for your fantastic feedback! We're thrilled that our app is boosting your conversion rates and that you find our team helpful. We're here to support your success every step of the way! 🚀
June 10, 2024
As a business that has been using Rebuy for several years, our experience with this personalization platform has been exceptional. From its powerful tools to its top-notch support, Rebuy has consistently delivered above and beyond our expectations.
Thank you for your continued trust and support over the years! We're delighted to hear that our tools and support have consistently exceeded your expectations. We're committed to maintaining this level of excellence for you. 🌟
June 9, 2024
Working with Rebuy for six months now and very satisfied! The cart looks very clear and works well, especially with our shop where there are lots of products in the cart. Rebuy Widgets have also increased our AOV significantly. In addition, we would like to thank the support team (Dante and colleagues) for fully developing a 2nd shopping cart for our B2B shop without charging extra for it! Robin
Hi Robin, Thank you so much for your glowing review! We're thrilled to hear that our cart and widgets have made such a positive impact on your shop. I'll be sure to pass along your thanks to Dante and the support team – they’ll be delighted to hear it. 😊
June 5, 2024
Suki was extremely friendly and helpful with the launch of my store. As someone with little experience in website development, she explained things to me in a way I understood. She and her team were very responsive!
Thank you so much for your kind words! We're thrilled to hear that Suki and her team were able to make your store launch smooth and understandable. We'll be sure to pass along your compliments to her! 😊
June 4, 2024
Amazing platform! Rebuy is a super powerful tool to add to your tech stack and grow your business. Still in the early stages, however onboarding has been smooth. Merchants are paired with support specialists to ensure you make the most of the platform. Katie, has been amazing, any merchant would be lucky to have her! Also worth mentioning, the Rebuy support team is some of the best product support I have ever experienced! Quick to reply, thorough with diagnosing issues and proposing solutions. Highly recommend!
Thank you for the fantastic review! We're delighted to hear that Katie and our support team have made your onboarding experience smooth and beneficial. We appreciate your recommendation and are here to support your business growth every step of the way! 🚀
May 30, 2024
The setup process with Rebuy was smooth and easy! I worked with Suki and she was extremely helpful, attentive, and prompt! Anytime I had a question that seemed easier to explain face to face she'd get a zoom meeting scheduled asap. It made it so easy to understand what was happening and how the setup and implementation process was going. We are loving the ease of use and the upsell features Rebuy offers. Highly recommend!
Thank you for sharing your positive experience! We're glad to hear that Suki made the setup process smooth and easy for you. It's wonderful to know you're enjoying the ease of use and upsell features of Rebuy. We appreciate your recommendation! 😊
May 29, 2024
Very smooth implementation process! Suki, the Launch Manager as well as Monica, the Merchant Success Manager have both been excellent to work with and available to assist with any questions along the process. The app setup has been pretty straight forward and I appreciate the seamless integration that Rebuy has with other platforms like review and subscription apps. Already seeing a return less than a week after launch!
Thank you for your wonderful feedback! It's great to hear that Suki and Monica provided excellent support during the implementation process. We're thrilled that you're already seeing a return so quickly and enjoying the seamless integration with other platforms! 🌟
May 16, 2024
This app is fantastic, plenty of features and fills the needs of our marketing/promotional campaigns. The team at Rebuy have been amazing in helping to setup and further enhance our website. Max is our go-to guy, knowledgeable and fast, we can take an idea to him on what we would like to achieve and he always comes back with a solution.
Thank you for your kind words! We’re thrilled to hear the app is meeting your marketing needs and that Max has been so helpful. We’ll make sure he knows how much you appreciate his support and expertise! 🌟
May 16, 2024
I am thoroughly impressed with the exceptional service provided by Keaton and Kalum at Rebuy. They went above and beyond in assisting us with customizations on our ReBuy widgets. Their expertise and dedication ensured that every detail was meticulously addressed, enhancing the functionality and appearance of our widgets significantly. Their customer service was outstanding, as they were always prompt, professional, and attentive to our needs. The Rebuy platform itself is incredibly versatile and user-friendly, offering a range of features that have greatly improved our ecommerce operations. I highly recommend Rebuy to anyone looking for a robust solution for their ecommerce needs.
Thank you for your wonderful review! We’re delighted that Keaton and Kalum’s dedication and expertise made such a positive impact on your experience. It’s great to hear that the Rebuy platform has been a valuable asset to your ecommerce operations. 🌟
May 9, 2024
By far the most amazing customer support of all time. Of any company of any industry. Above and beyond to fix an issue that i caused by installing another app. Truly outstanding and I recommend this product to everyone as they will go above and beyond for customisations as well. I was saved from a literal million dollar disaster with expert support, in minutes of me asking for help. I wish I could sent a tip through here to K.
Thank you so much for your incredible feedback! We’re overjoyed to hear that our team could turn things around for you so swiftly. We’ll make sure Keri knows just how much you appreciate their exceptional support. 🙌✨
May 2, 2024
Our merchant success manager, Max, has been great, and the app generated an additional $40K for us on month 1, and has continued to do so.
Wow, that’s fantastic to hear! We’re thrilled that Max and the app have made such a positive impact on your business from the start. Thank you for sharing your success story! 🎉🚀
May 1, 2024
We have been using Rebuy for about 9 months and we love it. We had a rocky start with the dev team but Max was a superhero and really helped us get everything sorted. The support is amazing, it's great to be able to double check a complex logic with Max when we really need to!
Thank you for sticking with us through the rocky start and for your kind words about Max and our support team! It’s fantastic to hear that you’re loving your experience with Rebuy. We’re always here to help with any complexities you encounter. Looking forward to continuing to support your success! 🌟🛠️
April 30, 2024
This is likely our first review of many... Our store has been using Rebuy for almost 6 months now and we have nothing but good things to say. Our AOV has greatly increased since this time last year, and we are continuously refining the app's features to improve our CVR. Whenever we have questions, their Support Team is quick to give us acceptable solutions. Today, in particular, Dashona was exceptionally helpful in troubleshooting a tricky issue for me. She was committed to finding a solution, and she was able to provide a fix within the same day as my initial request. We can't recommend Rebuy enough!
Thank you for taking the time to share such a fantastic review! Dashona exemplifies our commitment to prompt and effective support—glad she could assist with your issue so quickly. We appreciate your strong recommendation and look forward to many more months of successful collaboration! 🌟💪