Rebuy Personalization Engine
AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
feedback
802
chart
#322
All reviews
Review RSS Feed
March 2, 2026
Started my trial, barely used it. Then suddenly a $860 bill. I need refunddddddd!!!!!
March 2, 2026
We’ve been using Rebuy for a while now, and frankly, the value just isn’t there anymore. For the price we’re paying, we expect a high level of responsiveness and technical assistance, but the customer support has been consistently unhelpful and slow to resolve issues. In today’s market, there are too many modern, high-performing alternatives that offer similar (or better) features for a much more reasonable price point. We’ve reached the point where we can no longer justify the cost for a platform that doesn’t back its product with decent service. We’ll be migrating our store to a different solution shortly.
We hear you, and this isn't the experience we want for any merchant who's been part of the Rebuy community. We're looking into this and will be reaching out directly to see if we can make things right 💙
Feb. 28, 2026
I've been using Rebuy for at least a year now, and I can't say enough about it. It has definitely made a difference for my bottom line, and their activation team and tech team have been incredibly helpful with everytime I want to run a promo or install a new widget. Highly highly recommend!
Reviews like this make the whole team's day! 🙌 So glad the activations and widget builds have been smooth, and that you're seeing it show up in your bottom line. We'll keep bringing that same energy every time you reach out!
Feb. 24, 2026
Very powerful app, support is quite good however customizaiton is limited. use AI or a developer friend to customize further to match your theme. Data sources and recommendaton widgets are amazing. Smart cart is GOLD
The Smart Cart love is so appreciated, and knowing the data sources and recommendation widgets are working hard for your store genuinely makes us smile 😊 We hear you on customization and that's feedback we take seriously as we keep building.
Feb. 20, 2026
Fantastic! We increased sales using multiple functions of this app! They have great customer support and to be honest, the AI Agent is actually really good to help customize some of the functions! The team is always happy to jump on a call too! Last thing: the price is very affordable, especially for smaller business looking to test or try it for a while! It adds a lot of value for our brand! Great job REBUY!
Reviews like this are the reason we do what we do 🙌 It means a lot to hear that multiple parts of the platform are driving real sales for your store, and we're especially glad the AI Agent has been a useful resource along the way. We're rooting for your brand and can't wait to keep growing with you!
Feb. 16, 2026
Great experience so far. Onboarding process was smooth and I got our shop set up exactly how I wanted with Anna! Was able to get a new sticky cart to replace our other app that did that, a new bundle offer on the product page to replace another app, add upsells along the way, and post-purchase offers to replace a third app, so this app covered a range of things that we already did, as well as added some other offers that we've seen increase our AOV and overall customer experience! Highly recommend. Thank you for all your help Anna!
Anna is going to love hearing this! It's awesome that you were able to consolidate so many tools into one and still level up your AOV and customer experience at the same time. We're lucky to have merchants like you, and Anna's lucky to have such a great partner to build with 🔥
Feb. 13, 2026
Amazing app with tons of very useful features, and incredible support team :)
Really appreciate you saying that! Our support team will be hyped to hear this, and we're always working to make the features even better for you 🔥
Feb. 12, 2026
I installed this app hoping it would improve my store, but it turned out to be a costly mistake. The setup is unnecessarily complicated and requires constant technical adjustments just to achieve basic functionality. After spending hours customizing it with CSS, I ran into multiple bugs that caused my cart not to display correctly. The result: direct loss of conversions and sales. It’s unacceptable for a revenue-focused app to negatively impact revenue. Support did respond, but none of their suggested “solutions” actually fixed the issue. I even switched themes to rule out compatibility problems, and the issue still persisted. The cart would work intermittently — completely unstable and unreliable. For the price, the quality is extremely disappointing. The interface feels outdated, unintuitive, and far from professional. It does not meet the standards of a serious ecommerce business. In short: this app cost me time, money, and lost sales opportunities. I absolutely do not recommend it. There are far better and more stable alternatives available.
This is not the experience we want you to have, and I am sorry the setup and ongoing issues caused so much frustration. That kind of instability is not the standard we hold ourselves to, especially after the time you put into customizing everything. Our team will be reaching out directly to dig in and make this right
Feb. 12, 2026
Support member- Jessica was very helpful
Love hearing this. Jessica is a rockstar and I am so glad she showed up for you when it counted 🌟 We will make sure she sees this and keep that same energy going.
Feb. 10, 2026
Appreciate you taking the time to leave a rating. We will be reaching out to learn more and see how we can improve.
Feb. 9, 2026
My experience with the activation specialist, Joseph, was amazing. He was so knowledgable and helped me create a great experience on my store.
Thanks so much for the kind words! Joseph is fantastic, and we're lucky to have him on the team. Really glad he was able to help you get your store set up the way you wanted. If you need anything else as you continue to grow, don't hesitate to reach out. Appreciate you taking the time to share your experience!
Feb. 9, 2026
This is a seriously comprehensive product with exceptional support! There's a lot to it and for a while I felt a little overwhelmed. But we'd implemented a very basic setup (when I say "we", they did most of it for me - I got on an activation call, had no idea what I was doing, so they set up a cart to get us started). That alone gave us a return of 3x the cost and I didn't really do anything! Recently I decided to look at what else it could do - there's a LOT! Realised we didn't need to be also paying for a bundling app, so got rid of that to save some money and move it to Rebuy, and watched one of their Office Hours videos for inspiration. It's so helpful to see them show you what's working on other websites and I could instantly see where we could improve. Got to work on it, got stuck... it was the weekend. Contacted them, got a reply on the Sunday! Set up a call the next day and Joseph fixed what I'd got wrong, made sure it worked properly with my custom theme, answered my questions really clearly, showed me some other stuff and completely helped jump-start our progress! Even with a very basic setup, Rebuy has proven that it delivers more than it costs. With what I've just learned from Joshua, it has the potential to do way more. The app is worth every penny. The support is gold dust!
This is incredible to read—thank you for taking the time to share all of this! Huge shoutout to Joshua for being a total rockstar, and we're pumped to keep helping you unlock even more value 💪 Give us a shout if you ever need anything!
Feb. 4, 2026
Dan was our support person. We were cutting over to a new website and needed extra hand holding to make sure our shopping cart was properly working with one of our other subscription apps. Dan stayed with us the whole way through helping us fix and adjust all kinds of small issues. BIG shout out to Dan and the team at Rebuy.
Thank you so much for the kind words! We're so happy to hear that Dan and the team were able to provide the support you needed during your transition. We’re committed to ensuring everything works seamlessly for you, and it’s awesome to know you’re seeing positive results. If you ever need anything else, don’t hesitate to reach out, we're here!!
Feb. 1, 2026
Rebuy Engine - Deceptive Billing, Broken Agreements, and Merchant Exploitation: Avoid at All Costs Fellow merchants: Steer clear of Rebuy Engine. Their tactics erode trust in the Shopify ecosystem and could cripple your operations. Don't let them exploit you. Full review will be up soon.
We are truly sorry this experience left you feeling exploited. That's not who we are, and understand why trust was broken. There was a breakdown in documentation during your transition that we should have caught earlier (thats on us). We can see our attempts to resolve it didn't feel like enough or come soon enough. If you're willing to talk, our account team is here to listen and see if there's a path forward together.
Jan. 30, 2026
I can’t say enough good things about the customer support ReBuy offers. I especially want to give a shout-out to Dan—he was amazing. Knowledgeable, patient, and incredibly helpful in guiding me to a solution for my issue. Truly exceptional service!
Wow, this is awesome to hear—thank you! Dan’s a total rockstar and we’ll definitely make sure he sees this 🌟
Jan. 29, 2026
Its so frustrating. I added the app and after looking at the help sections, I felt so overwhelmed by it all. The cost was a shock too. 44.00$ for an app that allows me to build bundles. No thanks!
This definitely isn’t the experience we want you to have, and I’m really sorry it felt overwhelming and unclear.We’re reaching out directly to help get everything cleared up and make this right.
Jan. 29, 2026
The best apps for upsells and personalization. Love how it works and all the features available. Moreover, support team is amazing, especially Bradley who always helps us to solve any complex problems we have. Please, reward him for it, he truly deserves it as he helped us so many times already.
This seriously means a lot—huge shoutout to you for the kind words and an even bigger one to Bradley for being the legend he is. We’ll definitely make sure he gets the love he deserves 💫
Dec. 29, 2025
Fantastic app and this is really the full stack. Worked with Aiman, Zach, and Max. Incredible team, combined with a very powerful software. I chose to get the widgets and bundle builder built out by rebuy with Aiman and team. They delivered, on time and on budget. Lots of assistance for other customizations, and the widgets work like a dream. Was very stressed over this previously, but now it's a huge weight off and has transformed our customers' buying experience. Appreciate the great work.
This seriously means a lot—so glad we could take that stress off your plate and help level up the customer experience. Aiman, Zach, and Max are legends, and it's awesome to hear the widgets are doing their thing 🙌 Give us a shout if you ever need any help!
Dec. 26, 2025
great app. easy to use interface, extended customization and API endpoints. have seen major AOV uplift since using the app
Appreciate the shoutout! We are glad it’s been easy to use and driving real results. We’ll keep pushing to make it even better 🔧 Let us know if there is ever anything else we can help with and happy holidays!
Dec. 24, 2025
Rebuy helped us execute our holiday gift with purchase program smoothly from start to finish. The in cart product recommendations were spot on and clearly driven by a knowledgeable team. Maria Garcia was especially great to work with. She was patient, responsive, and very well informed. Overall, a strong experience and a great partner.
Love hearing this—huge shoutout to Maria for being such a rockstar ⭐️ So glad the gift with purchase program went off without a hitch and that the recs hit the mark! We hope you have a wonderful holiday season!