Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.9
feedback
724
chart
#379
All reviews
Rating Breakdown
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July 26, 2023
Rebuy is awesome, the functionality is un-matched as is its customer service. Without Rebuy we would not have nearly as many options to increase our sales.
Thank you so much for your kind words! We're delighted to hear that you find our app functionality and customer service exceptional, and we're thrilled to be a valuable partner in helping you increase your sales options. Your support means the world to us!
July 25, 2023
By accident we noticed we had been paying for Rebuy for months, without even realizing we had approved these costs. We never logged into the app during that time. Pretty frustrating to see thousands of dollars wasted, since they charged based on order volume (we do about 5000 orders a month). Contacted Rebuy and Ian came back with a perfect solution, very happy with how it turned out. Will def start using Rebuy from now on. Cannot review the app yet, since we didn't use it, but their support is great.
Hello! Thanks for the feedback. We're so glad we could resolve the billing issue for you! Thank you for reaching out to us, and we appreciate your kind words about Ian and our support. We're excited to have you on board and look forward to assisting you with Rebuy whenever you need it.
July 24, 2023
We just installed recently but wanted to leave a review about the customer service. Amazing! I worked with "Isaac" and he solved the 2 issues I had almost immediately. I have almost no development experience and everything was pretty much plug and play. I'm encouraged about this company/app and will report back on the analytics once we have had it running for a little while.
Thank you for taking the time to share your feedback! We're delighted to hear that you had a great experience with our customer service and that everything went smoothly during the installation process. We look forward to hearing about your analytics and are here to assist whenever you need us!
July 24, 2023
This is one of the best Cart Drawer I ever used - so powerful, packed with features, and top-notch customer service!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our Smart Cart and that our customer service has made a positive impact on your experience. Give us a shout if you ever need any help!
July 21, 2023
Customer service is great and fast, don't sleep on this app it has been a huge revenue generator for us.
Thanks a million for the awesome review! We're stoked that you're loving the app, and we'll keep rocking the great customer service to support your success. 🎉💪 Give us a shout if you ever need anything.
July 19, 2023
Rebuy has been an awesome tool for increasing our AOV and conversion. We are seeing great results on our Cart and Checkout widgets, not only in product discovery but also in building larger baskets. Their team is really hands on and responsive and the app is very intuitive.
Thank you for your kind words and appreciation. We're committed to providing the best support, and we're here to assist you further with any feedback or questions you may have. We value you as a customer and thank you for choosing Rebuy!
July 13, 2023
Best app I have downloaded this year. 30% Increase in AOV. Incredible support from Aaron! Rebuy is always innovating to keep those profit margins solid!
Thank you for your positive feedback about Rebuy! Achieving a 30% increase in AOV is an impressive accomplishment, and it's fantastic to hear how we have been able to help boost your profitability. If you have any further questions or need assistance, don't hesitate to reach out to the Rebuy team!
July 11, 2023
Rebuy is an awesome app for a Shopify store. Seamless integrations, great functionality. The tools are effective at increasing cart size, AOV, and CVR. Don't for get the cross-sell and upsell. Rebuy is good for business. Dante is such a great partner. He is an extension of our team.
Thanks so much for sharing! We are so happy to hear that you are having such success with Rebuy. We are proud of the products we launch and comments such as this are why we continue to strive for excellence every day. Please don't hesitate to reach out should you ever need anything!
July 6, 2023
Rebuy offers a wide range of features. It has become an integral part of our customer journey and we will continue to build on Rebuy's features. Rich is always available and open to discuss new ideas and helps us improve our use of the wide range of features. Many thanks to Rebuy for the great work you do. We highly recommend it.
Hey, thank you so much for your awesome review! We're thrilled to hear that Rebuy has made such a positive impact on your customer journey. We're grateful for your kind words about Rich and his support in exploring new ideas and improving feature utilization. Your recommendation means the world to us, and we'll keep working hard to provide you with the best experience possible. Thanks again!
July 3, 2023
Rebuy is one of the best apps on the Shopify app store. It integrates effortlessly and has amazing functionality. The best 'smart cart'/upsell/gift with purchase app by far. The support is absolutely amazing. I have dealt with Colton, Lam and Cameron and all have been extremely helpful and attentive. Cameron was very quick to respond and provide a solution to an issue we had with Rebuy clashing with another app. Some may view it as expensive but you get what you pay for in an amazing app with an amazing support team. The fact that they also offer a free trial is amazing. Try out Rebuy on your store, you won't regret it!
We're thrilled to hear that you've had such a positive experience with Rebuy! We are happy to hear that you are impressed with the functionality and exceptional support you received. Please reach out if you ever need anything else 🥳
July 3, 2023
Rebuy has really been a great tool for us to leverage product recommendations. The smart cart is really advanced and easy to customize. It's certainly doing everything it promises, whilst offering really excellent service from their Merchant Success and Tech team!
Thank you for sharing your positive experience with Rebuy! We are thrilled to hear that you are enjoying the app and our teams are providing excellent service 😊 If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist!
June 30, 2023
Reza and Matt have been a great help to our online store! Rebuy has countless options that allow you to customize the buying experience for the customer. Looking forward to continuing to customize and work with Reza and the Rebuy team.
Thank you for your kind words and appreciation of Reza and Matt's contributions to your store. We are pleased that Rebuy's customizable options have enhanced your customer's buying experience, and we look forward to watching your future success! Let us know if you ever need anything 🤩
June 26, 2023
We have been using this app for its AI recs over the last 12-13 months and have received an increase in AOV, recently after upgrading to plus, we've utilized their other features and have only noticed an increase overall. Their support is top-notch and they're very quick to respond, answer any questions and fix any problems. Thank you to the rebuy team - we are customers for life!
Thank you so much for your kind words and for sharing your positive experience with our app and team. We take great pride in providing a top-notch product and support, and we are pleased to know that we have met your expectations. If there's ever anything else we can assist you with, please don't hesitate to reach out. We are here to support your success every step of the way!!! 🤩🤩
June 28, 2023
Amazing team and support. Thank you. I'd recommend this app to anyone who needs upsells based on the specific triggers.
Hello, we appreciate your comment. The "Buy more, save more" feature has consistently been an exclusive offering for Shopify Plus, primarily because it requires access to scripts to ensure accurate discount implementation. We will personally contact you to have a more in-depth conversation and explore potential solutions for this matter.
June 14, 2023
Rebuy is a phenomenal app. From SmartCart to dynamic bundles to loads of cross sell and up sell logic, Rebuy provides immense value to any savvy Shopify merchant. When we've needed a little help or direction, Rebuy's Rich Matukaitis has been a rockstar. He is always available and super fast to respond with helpful tips, recommendations and general support. If you're a Shopify merchant that's not using Rebuy, you better have a good explanation as to why :)
Thank you sincerely for your amazing review! We're so happy to hear that you find Rebuy to be a phenomenal app! We're especially grateful for your kind words about our team member, Rich Matukaitis. Please let us know if there is ever anything we can help with!
June 14, 2023
Great app. Great team and support. Highly recommend Rebuy if you are serious about boosting your sales and AOV.
Thank you so much for your kind words and positive review! We're thrilled to hear that you found our app and team to be great, and we truly appreciate your recommendation of Rebuy for boosting sales and AOV.
June 6, 2023
By far the best app I've installed on our store since launch. Customer service is incredible as well. 10/10
Thank you for your incredible review! We're so happy to hear that our app has been the best addition to your store since its launch, and we're grateful for your kind words about our outstanding customer service. Your 10/10 rating means the world to us!
June 1, 2023
Highly recommend looking at Rebuy to improve your AOV/ Cart value. Their dynamic bundles crush it for us by putting new products in front of ThermoFlask customer eyeballs. The support at Rebuy has been outstanding as well, responding quickly and working with us to maximize value.
Thank you so much for your feedback about Rebuy! We are delighted to hear that the support you have received from Rebuy has been outstanding, and that working with us to maximize value have made a significant impact on your business. We look forward to continuing our successful partnership! Give us a shout if you ever need anything.
June 1, 2023
Rebuy has been amazing so far. I've been dealing with team members Nathen and Reza and these guys are first class. Great communicators, very patient, sincere and genuine. Such a pleasure working with them. I've tried other similar products and never received this level of service. Thanks guys, keep up the great work. Marten G
Thank you so much for taking the time to share your experience with Rebuy! We believe that delivering outstanding customer service is crucial, and we're delighted that our efforts have made a positive impact on your experience. If you ever have any questions, concerns, or need further assistance, please don't hesitate to reach out!
June 1, 2023
I recently had the opportunity to use Rebuy Engine for my business, and although the app wasn't the right fit for my specific needs at this stage of my business development, I had a very positive experience with their customer service team. I interacted with Ian and Tamanna from the Rebuy team and I was impressed by their fast responses, understanding, and willingness to help. They both showed exceptional dedication to their roles and demonstrated excellent customer service. Although I faced some challenges with the app functionality in relation to my specific business model and budget constraints, I believe that for the right businesses, Rebuy Engine can offer extensive customization options and numerous features. Ian and Tamanna went above and beyond to address my concerns, offering a detailed walkthrough of the product and answering my questions efficiently and professionally. I look forward to potentially revisiting Rebuy Engine in the future as my business grows and evolves. Based on the service I received, I would recommend businesses who are looking for a comprehensive solution with great customer support to consider Rebuy Engine.
Thank you so much for taking the time to share your feedback and experience with Rebuy Engine. We truly appreciate your thoughtful review. We're thrilled to hear that despite the app not aligning perfectly with your specific needs at this stage of your business development, you had a positive experience with our customer service team. As your business continues to grow and evolve, we would be ecstatic to have the opportunity to serve you again in the future. If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help.