Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
752
chart
#215
All reviews
Rating Breakdown
Review RSS Feed
Aug. 31, 2023
I'd like to share my fantastic experience with the REBUY app and Rich M. Working with Rich and his team has been an absolute delight. What truly impressed me was their remarkable efficiency – they swiftly set up everything well before our major sale. Moreover, they displayed their commitment when a code issue arose. Within an astonishingly short span of 20 minutes, they had it fixed to guarantee our customers received the desired promotions seamlessly.
Wow, it's wonderful to hear about your fantastic experience! This type of feedback is what we strive for and we are so happy to be there to support you. Please give us a shout if you ever need anything! We are here for you. 🤩
Aug. 31, 2023
This app has been truly transformational to our store. Lots of functionality, customization, and the support from the Rebuy Dev team has been next level. Any questions (stemming from "How do I change this color" to custom code) have been resolved within 24 hours. Very impressed and will be confidently recommending this app to fellow colleagues.
Thank you for your fantastic feedback! We're delighted our app has positively impacted your store and you've had a great experience with our support team. We look forward to continuing to support you, so feel free to reach out anytime. Have a fantastic day and happy selling! 😄
Aug. 17, 2023
Went through an initial setup and had some questions on configuration. We connected with their support team (Rich) and quickly identified tweaks to make Rebuy better. Highly recommend - the post-purchase + checkout upsells are already converting. Thank you!!
Thank you for your glowing review of your experience with Rebuy! We're thrilled that our support team, especially Rich, was able to assist you promptly in fine-tuning the configuration to your liking. It's fantastic to hear that the post-purchase and checkout upsells are already proving effective for you. If you ever need further assistance or have more questions, don't hesitate to reach out. We're here to support your success with Rebuy!
Aug. 17, 2023
GREAT experience with Rebuy so far. Our onboarding partner, Keaton, customized our smart cart to have everything we wanted, things that other apps could not support. He also executed everything quicker than I would ever expect! I'm very impressed with how customizable the widgets and cart are and am excited to use it more across our website.
Thank you for sharing your fantastic experience with Rebuy! We're delighted to hear that Keaton has provided such excellent support, customizing your smart cart to meet your specific needs and executing it swiftly. It's wonderful to know that you're impressed with the customization options of our widgets and cart. We're excited for the opportunity to continue supporting you and enhancing your website's functionality.
Aug. 17, 2023
We moved from another personalized platform to Rebuy and I'm so happy we made the move. We've been live for just a few weeks and I've already seen better performance from this app. The functionality of the widgets and the seamless integration and the back end are superior. And the tech support has been super helpful, special call out to Rich Matukaitis, thanks for all your help in getting everything set up and working properly!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your experience with Rebuy. It's wonderful to know that the transition has already yielded improved performance and that you're finding the functionality of our widgets and seamless integration superior. We'll make sure to pass on your appreciation to Rich Matukaitis for his exceptional assistance in setting everything up. If you ever need further support, we're here to help. Welcome to the Rebuy family!
Aug. 16, 2023
First of all, customer service is second to none. They are quick to respond, and they have so much expertise in customizing your cart. The app itself is also amazing. The upsells, crossells are fantastic. Works great and would recommend to anyone.
Thank you so much for your wonderful feedback! We're thrilled that our customer service has left such a positive impression on you, and we're always here to assist. It's fantastic to hear that you're enjoying our app and its features, including the upsells and crossells. Your recommendation means the world to us – we'll keep working hard to provide you and others with an amazing experience!
Aug. 10, 2023
Tom, Colton, and Bradley from support are always super helpful and have helped with many questions I have. We've already had over 6,000 of income thanks to Rebuy in 3 months.
Thanks so much for your review! We are so glad to learn that Tom, Colton, and Bradley have provided excellent assistance through support! We love to hear that Rebuy is having such a positive impact on your business in such short order! Give us a holler if you ever need anything 😊
Aug. 1, 2023
The overall experience has been great so far. We had the app installed on one of the websites, implemented dynamic bundles and gift with purchase which went well and seen results straight away. Since we started working with Monica Neal on the "7 weeks growth program" I feel like we have finally started to make the most out Rebuy Engine. Monica's been great leading the growth and keeping us updated with the new widgets. I'd also like to mention we had difficulties implementing the SmartCart due to our custom theme, the team was on it and helped us deliver an "on brand" customer experience without having to involve a 3rd party developer, mega helpful.
That's fantastic to hear! We are so glad to know that the overall experience has been great, and it sounds like Monica Neal and the team have been doing an excellent job in helping you implement the tool. Please do reach out if you ever need anything in the future!
July 31, 2023
Incredibly powerful app! This app has generated over $9000 in additional sales just in the last 30 days alone. Their support staff is the best - I highly recommend!
Thank you so much for your wonderful feedback! We're so happy to hear that our app has been a game-changer for your business, and our support team is always here to assist you. We truly appreciate your recommendation!
July 26, 2023
Rebuy is awesome, the functionality is un-matched as is its customer service. Without Rebuy we would not have nearly as many options to increase our sales.
Thank you so much for your kind words! We're delighted to hear that you find our app functionality and customer service exceptional, and we're thrilled to be a valuable partner in helping you increase your sales options. Your support means the world to us!
July 25, 2023
By accident we noticed we had been paying for Rebuy for months, without even realizing we had approved these costs. We never logged into the app during that time. Pretty frustrating to see thousands of dollars wasted, since they charged based on order volume (we do about 5000 orders a month). Contacted Rebuy and Ian came back with a perfect solution, very happy with how it turned out. Will def start using Rebuy from now on. Cannot review the app yet, since we didn't use it, but their support is great.
Hello! Thanks for the feedback. We're so glad we could resolve the billing issue for you! Thank you for reaching out to us, and we appreciate your kind words about Ian and our support. We're excited to have you on board and look forward to assisting you with Rebuy whenever you need it.
July 24, 2023
We just installed recently but wanted to leave a review about the customer service. Amazing! I worked with "Isaac" and he solved the 2 issues I had almost immediately. I have almost no development experience and everything was pretty much plug and play. I'm encouraged about this company/app and will report back on the analytics once we have had it running for a little while.
Thank you for taking the time to share your feedback! We're delighted to hear that you had a great experience with our customer service and that everything went smoothly during the installation process. We look forward to hearing about your analytics and are here to assist whenever you need us!
July 24, 2023
This is one of the best Cart Drawer I ever used - so powerful, packed with features, and top-notch customer service!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our Smart Cart and that our customer service has made a positive impact on your experience. Give us a shout if you ever need any help!
July 21, 2023
Customer service is great and fast, don't sleep on this app it has been a huge revenue generator for us.
Thanks a million for the awesome review! We're stoked that you're loving the app, and we'll keep rocking the great customer service to support your success. 🎉💪 Give us a shout if you ever need anything.
July 19, 2023
Rebuy has been an awesome tool for increasing our AOV and conversion. We are seeing great results on our Cart and Checkout widgets, not only in product discovery but also in building larger baskets. Their team is really hands on and responsive and the app is very intuitive.
Thank you for your kind words and appreciation. We're committed to providing the best support, and we're here to assist you further with any feedback or questions you may have. We value you as a customer and thank you for choosing Rebuy!
July 13, 2023
Best app I have downloaded this year. 30% Increase in AOV. Incredible support from Aaron! Rebuy is always innovating to keep those profit margins solid!
Thank you for your positive feedback about Rebuy! Achieving a 30% increase in AOV is an impressive accomplishment, and it's fantastic to hear how we have been able to help boost your profitability. If you have any further questions or need assistance, don't hesitate to reach out to the Rebuy team!
July 11, 2023
Rebuy is an awesome app for a Shopify store. Seamless integrations, great functionality. The tools are effective at increasing cart size, AOV, and CVR. Don't for get the cross-sell and upsell. Rebuy is good for business. Dante is such a great partner. He is an extension of our team.
Thanks so much for sharing! We are so happy to hear that you are having such success with Rebuy. We are proud of the products we launch and comments such as this are why we continue to strive for excellence every day. Please don't hesitate to reach out should you ever need anything!
July 6, 2023
Rebuy offers a wide range of features. It has become an integral part of our customer journey and we will continue to build on Rebuy's features. Rich is always available and open to discuss new ideas and helps us improve our use of the wide range of features. Many thanks to Rebuy for the great work you do. We highly recommend it.
Hey, thank you so much for your awesome review! We're thrilled to hear that Rebuy has made such a positive impact on your customer journey. We're grateful for your kind words about Rich and his support in exploring new ideas and improving feature utilization. Your recommendation means the world to us, and we'll keep working hard to provide you with the best experience possible. Thanks again!
July 3, 2023
Rebuy is one of the best apps on the Shopify app store. It integrates effortlessly and has amazing functionality. The best 'smart cart'/upsell/gift with purchase app by far. The support is absolutely amazing. I have dealt with Colton, Lam and Cameron and all have been extremely helpful and attentive. Cameron was very quick to respond and provide a solution to an issue we had with Rebuy clashing with another app. Some may view it as expensive but you get what you pay for in an amazing app with an amazing support team. The fact that they also offer a free trial is amazing. Try out Rebuy on your store, you won't regret it!
We're thrilled to hear that you've had such a positive experience with Rebuy! We are happy to hear that you are impressed with the functionality and exceptional support you received. Please reach out if you ever need anything else 🥳
July 3, 2023
Rebuy has really been a great tool for us to leverage product recommendations. The smart cart is really advanced and easy to customize. It's certainly doing everything it promises, whilst offering really excellent service from their Merchant Success and Tech team!
Thank you for sharing your positive experience with Rebuy! We are thrilled to hear that you are enjoying the app and our teams are providing excellent service 😊 If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist!