Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
752
chart
#183
All reviews
Rating Breakdown
Review RSS Feed
May 1, 2023
Rebuy is an awesome app. We've been able to increase AOV, cross-sell more efficiently and up our subscriptions. Highly recommend!
Thanks so much for taking the time to leave such a nice review! Your recommendation is truly appreciated, and we are thrilled that you have found Rebuy to be an awesome app. Thank you again for your support and for taking the time to share your experience with others. Please let us know if there is ever anything we can do for you in the future 😊
May 1, 2023
Rebuy has been a tremendous personalization partner. We've been able to launch bundles as well as keep our suggested picks for customers. Their customers support has been top notch as well.
Thank you for your kind words. Your message truly made our day! At Rebuy, we value the trust and loyalty of our customers. It is an honor to be able to contribute to your brand, and we are excited to continue our productive partnership. If you require any further assistance, please do not hesitate to contact us.
May 11, 2023
I am writing this review to express my gratitude and satisfaction with the exceptional support and dedication your team has demonstrated in resolving the issues we encountered. While we initially faced some challenges, I am delighted to report that the majority of these issues have now been successfully resolved. What sets Rebuy apart is the personalized attention and commitment that was extended to me by your team. After expressing my concerns, I was contacted personally by a member of your team who took the time to understand our specific needs and the problems we were facing. This level of engagement and communication significantly reassured us that our concerns were being taken seriously. Since then, your team has worked closely with ours to address and rectify the issues we encountered. The collaborative approach and open lines of communication have allowed for efficient troubleshooting and effective resolution of the problems. I am impressed by the dedication and expertise displayed by your developers and the entire support team. Furthermore, the proactive measures taken by Rebuy to ensure that these issues do not recur have been commendable. It is evident that you value customer feedback and are genuinely committed to improving your services. This commitment is reflected in the proactive steps your team has taken to work closely with us, ensuring that any remaining issues are resolved promptly. In conclusion, I am pleased to say that Rebuy has proven its commitment to customer satisfaction through its exceptional support and issue resolution. Your team's efforts in addressing our concerns have exceeded our expectations, and we are confident in continuing our partnership with Rebuy. I wholeheartedly recommend Rebuy to other Shopify store owners who are seeking a reliable and responsive app partner. Thank you once again for your outstanding support.
We apologize for the issues you have experienced with the Flickity glitch that has impacted your cart. We understand your frustration with the lack of perceived movement with the issue. We take your feedback seriously and we want you to know that we are working diligently to rectify the situation. Our team is committed to providing you with the best possible service and support for our application. We appreciate your business and we want to make it right. One of our executive leadership team members and lead developers will be in touch to discuss the situation further and to work with you on next steps. Thank you for taking the time to share your feedback with us. We look forward to resolving the issue and providing you with the best possible service.
April 26, 2023
We just started with the app, and so far so good. The app support is beneficial, they offer chat support. This is a must today, specially for more complex apps. I will update you after we start using the widgets and all their features. But for now - five stars!
We are so glad to hear that you are finding our app to be useful and that the chat support has been helpful for you. We are looking forward to hearing back from you after you start using the widgets and exploring all the features of our app. We are confident that you will find them as helpful and user-friendly as the app itself. Please don't hesitate to give us a shout should you need any help along the way!
April 25, 2023
Clear UI combined with a good and fast live-support for me is very important and Rebuy has nailed them all!
Hello! Thank you for the kind words. We are so happy that you have been having such a great experience with our team and product. Please let us know if there is anything we an help with in the future. 😊
April 21, 2023
Aplicación excelente, con características únicas y dinámicas para recomendaciones y sobre todo el carrito o smart cart, todo muy personalizaste. Mención especial al equipo de soporte ya que en nuestro caso tuvimos varios problemas con servicios y otros software y logramos compatibilizar todo. Ademas escribieron un nuevo código especial para nuestro tipo de moneda CLP y reparar los decimales que en chile no se utilizan. Nuevamente muchas gracias. gran soporte y equipo tras de la aplicación. En cuanto a los resultados muchos nuevos clientes adquirieron productos gracias a la recomendación en los distintos puntos que determinamos dentro de la tienda.
Gracias por tomarse el tiempo para compartir su evaluación positiva con nosotros. Siempre es bueno saber que apreciamos nuestros esfuerzos por brindar un servicio de primer nivel. Nos enorgullece brindar un servicio al cliente excepcional y estamos encantados de que nuestro equipo haya podido resolver los problemas que encontró y crear un nuevo código para su moneda CLP, haciendo que todo sea compatible con sus necesidades. Una vez más, muchas gracias por elegir nuestra aplicación y esperamos brindarle un excelente servicio y características en el futuro.
April 15, 2023
Great app. Aiman was super helpful in optimizing our upsells too. Truly tailored, personal service which was incredibly efficient.
Thank you for taking the time to leave this review! We're delighted to hear that you are enjoying the app, and that Aiman was able to provide you with exceptional service. It's always our goal to provide personalized and efficient service to our customers, and we're thrilled to know that we were able to deliver that for you. Thank you again for your feedback, and please don't hesitate to reach out to us if you need any further assistance!
April 14, 2023
Onboarding experience has been great. Dante is an absolute legend. He's been extremely attentive and has extensive knowledge in the tool. He's gone above and beyond getting this up and running for our customers. We're confident in the experience Rebuy is delivering to our customers.
We are so glad to hear that the onboarding experience has been great for you and that Dante was able to provide exceptional support. It's always wonderful to hear that our team members are going above and beyond to ensure that our customers have a positive experience. Thank you for taking the time to share your feedback with us, we truly appreciate it!
April 11, 2023
We recently started using Rebuy and can't thank Rich enough for all the help he's given us. He has gotten us so excited to see the magic of this app and he has been so helpful and responsive with absolutely any question we had. He provides quick answers and great ideas. We have heard the best things about this platform and now we understand why. Thank you to the rebuy team, and especially Rich!
Thanks so much for taking the time to share your positive experience with Rebuy and Rich! We take great pride in providing exceptional customer service and it's great to see that Rich was able to deliver that to you. Your feedback is invaluable and we'll make sure to pass on your message to the entire Rebuy team, including Rich. If there's anything else we can assist you with, please don't hesitate to reach out.
Aug. 17, 2023
Worth it. So far so excellent. Support is A+. Installation was straightforward and there are a multitude of options offered for cross-sells and upsells. Look no further, these guys are moving in the right direction. I'M BACK with a 5 month review -- This is essential in your app stack. Been using Rebuy for over 5 months now and not only have we substantially increased our AOV but the tools available allow for a high level of personalisation. The support is next level. I can’t speak positively enough about the team going above and beyond with any interaction I’ve had. Not just being nice - but being competent - massive win! Rebuy seems to continually put resources into building and creating a tool with even more capability for merchants. 6 on 5 stars for Tom & Gary. 100% would use again and again and again. Thanks Rebuy.
Thanks so much for the review! We are glad to hear that you're finding the product worth it, and that the support you've received has been top-notch. We will be sure to pass on your positive feedback to the team responsible for the product's development and support. Thank you again for taking the time to share your thoughts!
April 6, 2023
Great addition to our tach stack. Does exactly what you need it to and more. Support team are excellent with both strategy and technical support. Our success manager Rich has been an excellent help!
Thanks so much for the great review! We are pumped to hear that the app is performing so well for your business. We will be sure to pass on your appreciation to Rich and the Support team, for their excellent assistance. If you ever need anything in the future, please give us a shout!
March 30, 2023
Rebuy has been a dream come true for us! We previously had a cart similar to their 'smart cart' that was entirely custom / non dynamic. Keeping it updated was extremely difficult and overtime it degraded. I love that we can keep our cart fresh and easily swap out different promotions and widgets. I can easily say we've seen a boost in both AOV and CVR. I'm excited to integrate Rebuy with more areas of our site including PDPs, homepage, etc. Also big shout out to Dante Maxwell for his incredible guidance and answers to my ever persistent questions! General chat support has been great as well, super fast and helpful.
We are so grateful for your kind words regarding Rebuy's performance ❤️ We are so glad you have had such a great experience, from the app's abilities to Dante's incredible guidance and the exceptional support provided by our team. We are committed to providing the best customer experience possible and it is always heartwarming to hear such positive feedback. Please do let us know if there is ever anything we can do to assist in the future!
March 30, 2023
This app, specifically Janet Gomez (Merchant Success Manager) and Gina Palomar (Account Executive), helped me solve a promo issue I had been working on for a long time. They were super helpful throughout the whole process, making it easy. I am excited to see how else this app can help!
Thanks so much for sharing your experience with our team and the app. We will certainly pass on the positive feedback to Janet and Gina. They truly are amazing! If you ever need help with anything in the future, give us a shout. We are here to help!
March 29, 2023
I am OBSESSED with Rebuy! They offer so many features in one place that you would typically require multiple apps for. Rebuy has done an incredible job at consistently increasing our AOV. This is especially thanks to our amazing rep Janet Gomez! She is incredibly knowledgable within the beauty and cpg space. She has made the best recommendations and is such a joy to work with.
We are thrilled to hear that Rebuy has been able to make such a positive impact on your business! Thats what we are here for 😊 We are especially pleased to hear that your experience with Janet, has been so positive. Your kind words will be shared with the entire team, and especially with Janet! Please let us know if there is ever anything we can to to help you in the future!
March 27, 2023
Using Rebuy's smart cart is a game changer. Overall the product can help boost AOV and is a great choice for upselling.
Hey Bariatric Fusion Team! Thanks so much for sharing your positive experience with our Rebuy! We are super excited to see all the success you have had with us. If there is anything we can do to assist you in the future, please do not hesitate to let us know.
March 22, 2023
Rich & Dylan were amazing when it came to support. Attentive, knowledgeable, and very insightful when it came time to talk product implementation / impact. Looking forward to the next chat with them.
Thank you so much for taking the time to share your positive experience with Rich and Dylan. We are thrilled to hear that they were able to provide you with exceptional support! We will be sure to pass along your kind words to them and let them know how much their hard work and expertise are appreciated.
March 21, 2023
Customer service is great and the product itself is something that gives us a huge edge. Big AOV boost and overall boost to customer experience.
Thank you so much for taking the time to leave us such a positive review! We're pumped to hear that our customer service has met your expectations and that Rebuy has helped give your business a boost in AOV. That's what we're here for! If you ever have any questions or concerns, please don't hesitate to reach out to us.
March 21, 2023
A+ app. and the premiere choice for upselling. There are plenty of other competitors in this space, but the hands-on help we get from our CSM, Janet, is what differentiates Rebuy from the crowd. She's gone above and beyond on several occasions. Truthfully, without her we probably would have went with a competitor.
Thank you for your wonderful review! We take great pride in our product, and it's always a joy to hear when our customers appreciate the work we put in. We are proud to have Janet on our team, she is one of a kind and always putting in that extra effort to help others succeed 🤩 Thank you again for your kind words and for choosing Rebuy!! If you ever need any further assistance, please don't hesitate to reach out to us.
March 21, 2023
Terrific App. That said-- I don't think app is an appropriate definition for ReBuy; they are a must-have for any committed E-comm brand looking to scale.
We are thrilled to hear that you found our app to be terrific and a must-have for your brand and other brands looking to scale! Thanks so much for sharing your thoughts. Please let us know if there is ever anything we can do to help your continued success!
March 16, 2023
ReBuy has helped us gain 30% incremental revenue in the last three months! The app is easy to use and has a great variety of options for customizing the customer experience. Our Merchant Success Manager, Rich Matukaitis, is very knowledgeable and reached out proactively to make sure we are maximizing performance. We are very happy with our ReBuy experience!
We are super happy hear that ReBuy has helped your business grow so much in the past three months! I'll be sure to pass along your positive feedback to Rich Matukaitis, your Merchant Success Manager. Thank you for sharing your positive experience with ReBuy!