All reviews

Rating Breakdown

  • 5
    95% (687 ratings)
  • 4
    2% (13 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (4 ratings)
  • 1
    2% (12 ratings)
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5 / 5 Share

March 11, 2022

App is amazing and support even more so. Quick to respond and the app drives revenue by increasing AOV and more

Using app

8 months

Total reviews

10

Average rating

5.0

5 / 5 Share

March 11, 2022

Love this app. Exactly what we need. The developers are super helpful and even helped us build out a custom widget for us and went the extra mile for us. 10/10 and excited to see our sales increase with this great app.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2022

The app works great and the customer support is fast and good. I especially like the smart cart which is super for conversation.

Using app

About 1 month

Total reviews

17

Average rating

3.9

5 / 5 Share

Feb. 7, 2023

Well, we have had Rebuy Personalization app for the better part of 2022 into 2023 and the results are socksational. We launched 6 different product widgets throughout the site. Some are AI driven while others remind visitors what products they browsed on the site (kinda like a wishlist). We have 4000 different socks so the "recently visited" widget helps remind visitors so they can add-to-cart quickly, increasing conversions. The widget ui is silky smooth to the touch and the add-to-cart button is tightly integrated and blazing fast. In our Rebuy Smart Cart Drawer we have a 3rd party integration with "Card Isle" that fits well with our gifting and gift wrapping add-ons. We also have more AI driven widgets in the cart. On the checkout page we have another upsell widget for quick adds. And we are now testing after checkout up-sells to a specific audience. Any support questions, be it technical or marketing, are handled quickly. The launch manager made the process simple, expect to be up and running in no time, that was our experience. Highly recommend this app. Kudos to the Rebuy Team!

Using app

About 1 year

Total reviews

13

Average rating

5.0

5 / 5 Share

March 10, 2022

I love the application. I haven't had many rebuys, but that's due to slow traffic on my website. But the app is easy to install and works perfectly!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2022

Rebuy is one of the best and most powerful apps on the Shopify App store. We've been using Rebuy for almost 2 years and are so impressed with not only the features and functionality but the excellent support they provide as well. We primarily utilize Rebuy for product add ons and GWP promotions and both are super easy to setup, edit, and publish on our own. Whenever I have had any trouble getting a widget edited on our site the Rebuy support team is quick to provide support and go above and beyond to get everything up and running smoothly. I can't recommend this app enough, it is a must-have for Shopify merchants!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

March 7, 2022

I love all Rebuy's features! It has helped boost our AOV significantly. I do also have to mention their customer service. Very responsive and always willing to lend you a hand and figure out things. They're always available to hop on calls to explain you how to set up different features. Definitely a great app that I highly recommend!

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 4, 2022

Game changing functionality, and fantastic support team. Recently helped identify a bug in our website that had crippled us for a few days even though it was nothing to do with them. Highly recommend. - Also to note, if you use Recharge there is no alternative so stop the hunt!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

Great customer service! I had an issue with the billing and they were quick to give me a complete refund. The app itself is very useful for upsells and cross-sells.

Using app

11 months

Total reviews

18

Average rating

4.6

5 / 5 Share

Feb. 25, 2022

Have used this app on multiple stores, the ease of use and helpfulness of the staff is impeccable. Amazing features like pre and post offer checkouts, smart cart, product recommendations and bundle features. Lots of creative ways to utilize this app and can be integrated/customized to any theme. Shout out to Nick and Matt for all of their awesome help!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2022

Rebuy was recommended to me and I gave it a try, it is a great app for upsell and cross sell. The team at Rebuy was very helpful and they addressed all my enquires quickly. I highly recommend it

Using app

3 months

Total reviews

19

Average rating

3.5

4 / 5 Share

Feb. 24, 2022

Very clean and super easy to use. Looks great on our website! Their staff is also incredibly helpful and quick to respond.

Using app

4 months

Total reviews

2

Average rating

4.5

1 / 5 Share

Feb. 22, 2022

Contacted the support as the smart cart doesn't work with the theme that is setup and after 5 days i am still waiting and nothing has been done. Even having access to my shopify they aren't contacting me anymore. Pretty disappointing as thats the only reason i haven't started my ads with a non working cart upsell. So now i will have to set everything up from scratch with a different app

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Sorry for the poor experience! Our live chat support is only available M-F 9-5 EST and looks like we were in contact with you on Friday and then also touched base with you on Tuesday, our first day back in the office the following week (we take all US holidays off) with no response from you. We are sorry the experience wasn't what you were looking for! Please feel free to reach out to me to directly and I would be happy to personally walk you through getting setup with Rebuy. Please email me at [email protected] Thanks, Dylan G Director of Growth

5 / 5 Share

Feb. 10, 2022

This is the best App on the Shopify app store! Rebuy has helped my AOV go up by 30%. This app is a game changer!!! Added bonus the customer services is amazing!

Using app

Over 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 9, 2022

Strauss was incredibly helpful in creating custom css code to add to our cart for a very specific product need. He quickly and efficiently helped us to resolve this issue in a day! Thanks so much!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2022

A game-changer. If you do not have this product, you are leaving money on the table. Team is incredible, product is even better. Couldn't recommend more.

Using app

15 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 7, 2022

great app and good support. already seeing an increase in AOV. easy to use and install. highly recommend

Using app

19 days

Total reviews

6

Average rating

4.2

5 / 5 Share

Feb. 7, 2022

This app is great for what we need. We added it purely for the GWP option but ended up using so many more widgets. The smart cart is great and really helps conversion - the shipping bar, cross sell and recommendations are really fantastic. Also having the discount code box in the cart is helpful. The developers helped us with customizing a few widgets for what we really needed.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2022

We LOVE this app. It does everything you would expect and more. Though, what I love most about this company is their amazing customer service. It is the best I have ever experienced, really amazing and supportive. We've been using Rebuy for over a year and love everything about it.

Store

SEEN

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

I downloaded this app purely for the post-purchase offer feature but was very happily surprised with many other features of which our website now uses. The Rebuy support team, in particular, are fantastic and always willing to help and solve problems fast. 100% recommend.

Using app

7 days

Total reviews

2

Average rating

5.0