Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
752
chart
#672
All reviews
Rating Breakdown
Review RSS Feed
May 28, 2022
Love the smart cart functionality in this app...and the support team does a great job if you run into any issues. Rebuy's reorder landing pages are great for driving win-back campaigns too. Would love to see Rebuy integrate with other subscription apps, like Awtomic.
Thank you for your review! We’re so glad to hear that you are enjoying the Rebuy app, and experience with the support team. We are working hard on expanding the capabilities of the app and we will certainly take this feedback into consideration for the future of our integration stack.
May 21, 2022
The post-purchase upsell does not work. I follow 100% of the instruction but no upsell offering shows after purchase. The customer support team keeps telling me that the product(s) people bought were not part of the trigger collection, which is not accurate. Then they just stop answering.
[UPDATE] - Hi Amile Team, we have been unsuccessful in contacting you. Again, we would love to work with you on whatever issues you are having. We will wait for your reply so we can continue the investigation. [UPDATE] - Hi Amile Team, we continue to reach out to troubleshoot further but have not yet received a response. I am following up here in case our other follow ups are not making it to you. I will also reach out via email so we can work on this issue. Have a nice day! [UPDATE] - Hi again, we are attempting to get in contact to troubleshoot further. At your earliest convenience, could you please reply so we can greater extend our assistance? Thank you! Hi! Thank you for your review. We're truly sorry to hear about your frustration with our application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible. If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at [email protected]. I will be happy to meet with you so we can make this right!
May 20, 2022
had some issues when first installing the app, the products weren't syncing properly and were showing a corrupted file. but I contacted support and they fixed this very fast and were extremely apologetic! thanks for the help guys
[UPDATE] - Glad that we were able to help resolve this quickly. Thank you for the kind words! Please don't hesitate to reach out again if you need assistance! [UPDATE] - We have been able to resolve your issue. I have sent you a direct email to discuss further. Hi! Thank you for your review. We're truly sorry to hear about your frustration with our application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible. If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at [email protected]. I will be happy to meet with you so we can make this right!
May 17, 2022
Great app and great customer support! Rebuy is the real deal. Only 5 stars from me, I couldn't ask for better service. Thank you!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
May 17, 2022
Great customer support getting the app dialed in. Very easy to customize, you just need to know where to look! :)
Thank you for your review! We will continue to improve the app and make things easier to find!
May 26, 2022
This has to be one of the best apps on the shopify app store. Not just for the power of Rebuy to upsell, cross sell and convert customers but also for the first class customer support that comes when you need help. I had reached out to the team with a minor issue and they where in constant contact with me until my concerns where resolved. I specifically want to that Christian for his patience and help in resolving my problem! Thanks Rebuy!
Hi! Thank you so much for your kind words and your patience with us as we worked through the issue. We are so happy to hear that you are enjoying the app and the support. Thanks for your partnership! We look forward to a long and successful relationship.
May 11, 2022
This is an amazing app! it has increased our AOV with the smart cart add on and upsell widgets. High recommended!
Thank you for sharing!
May 10, 2022
AMAZING this app - customer service is fantastic & app features are best in market. Really helps with conversions. We have 80k products so many apps can't handle our complex requirements & inventory levels as well as Rebuy. Highly recommended
Hats off to our engineering team! Thank you for sharing!
May 9, 2022
Great app for customized cross-sell/upsell feeds. The app is very complex, with many widget types. I would be great to offer better filtering rules to exclude products/collections/tags etc. Their support is also pretty quick. Recommend!
April 29, 2022
Just installed this app and Flynn helped me fix the issue I faced right away. Great customer service and I really love 'Smart cart' feature -
April 28, 2022
This app is amazing, I just installed it and have already seen an uplift! More importantly, the customer service has been INCREDIBLE!! Thanks team, you guys are the best!
April 25, 2022
This app has been amazing for us. At first, challenging to set up, but with the help from the support staff, especially Zach, he was able to guide me through the correct setup across multiple widgets. We had required custom coding and Zach went OVER and BEYOND to help. Honestly, the guy below said something about Strauss deserving a pay raise, but I'd like to nominate Zach for that pay raise because he is just as AWESOME
April 17, 2022
It works fine but then I found my abandoned checkout got higher. And many customers told me they were unable to checkout. Shopify support team found the cause is from Rebuy. So I had to remove the app. Nice functionality but it doesn’t mean anything if my conversion goes down
[UPDATE - Thank you for providing details from the Shopify thread. It appears this may be related to displaying discount codes. We are actively looking into this right now!] Hi! We haven’t heard of this before! Let’s connect and dig into this further asap. If there is something going on I’d love to know the specifics and what theme or 3rd party code could be involved. I’m sure we can produce a fast fix for your store. Please email me at john.erck at rebuyengine.com here to help! We can produce a fix quickly the moment we can find any specific item at play. Did shopify provide any detail you can share?
April 15, 2022
This app is a game-changer. I recommend for any Shopify store with multiple skus and where AOV is a KPI.
April 13, 2022
Unbelievable capabilities and the support staff, especially, Strauss, is AMAZING. Honestly, founders of Rebuy, Strauss deserves a raise. Absolute rockstar.
April 13, 2022
Our store has been working with Rebuy for almost 3 years. They underpromised and overdelivered. We've tracked incredible results across the board, boosted our AOV by 17%. Variety of different CVR boosting products and high quality development. All resonated really well with our customers. The reBuy team is based in US time zones, knowledgeable, quick to respond and resolve any matters.
April 13, 2022
Pretty good app. Some bits can be a bit tricky to imlpement, like the placement of the widget on the page, but overall the level of customisation is pretty good.
April 11, 2022
We've been using ReBuy for a few weeks and it has been so easy to set up. If I had any questions or needed help with something a bit more technical, the support team was so responsive and helped come up with solutions unique to our business. I can't wait to get the rest of our widgets on the site and see how ReBuy performs!
April 7, 2022
This is so powerful and integrates SO many of the features we've been wanting to implement. Downloaded this app and deleted about five others. Their support is super helpful too and quick to respond!
May 3, 2022
they have been great - seriously Brad and Christian - high five to you both Thanks for everything you have helped us with