Rebuy Personalization Engine for Shopify

Rebuy Personalization Engine

AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
Feedback
740
Reviews
Chart
#86
Shopify

All reviews

5 / 5 Share
Nov. 4, 2022

Rebuy helped us to improve our cart and increase AOV using their Smart cart, dynamic widgets and product recommendations. Support team is great as well

Store Using app Total reviews Average rating
Firebelly Tea USA 2 months 1 5.0
Developer Reply

Thank you for the great review! We are delighted to hear that you are having such a great experience with Rebuy's overall performance, from the app to the support!

5 / 5 Share
Nov. 4, 2022

Rebuy offers really great features that have increased my subscription sales and the support team is super helpful and quick to respond. Highly recommend!

Store Using app Total reviews Average rating
Mylk Labs About 2 months 8 4.5
Developer Reply

Thank you so much for the review! We truly appreciate the great feedback and are happy that you are enjoying your experience with Rebuy!

4 / 5 Share
Nov. 4, 2022

You may find yourself having to custom code some things with this app (e.g., content positioning), but Rebuy support has generally been willing and able help with these tasks. Would like to see more built-in setup options in the future.

Store Using app Total reviews Average rating
BRL Sports 12 months 1 4.0
Developer Reply

Thanks so much for the review! We are happy that you are enjoying the app. We are always enhancing the product and would love some more feedback from you about your experience to understand what you are looking to get out of the app in the future. We will be in touch to discuss!

5 / 5 Share
Oct. 31, 2022

Best customer service! Their team is very responsive and helpful. The app works very well too. We love using it!

Store Using app Total reviews Average rating
Candela Mamajuana 4 months 1 5.0
Developer Reply

Thank you so much for the magnificent review! We are happy to hear that you have been having such a great experience with Rebuy! Please let us know if there is anything else we can do to help aid in your continued success!

5 / 5 Share
Oct. 31, 2022

The best merchandising tool around. They have an awesome product and an amazing team. Worth every penny

Store Using app Total reviews Average rating
TB12 24 days 8 4.9
Developer Reply

Thank you so much for the review! We are thrilled that you are having such a great experience with Rebuy. Please don't ever hesitate to reach out if you need anything!!

5 / 5 Share
June 30, 2023

Another Update: Rebuy keeps doing its thing, it's lifted our AOV and their customer service continues to be stellar. Update: All the issues were addressed and the Rebuy team came through. I had my doubts at the beginning but everything has been handled professionally. It goes to show that any implementations on the store can be troublesome but at the end, it matters when the vendor is willing to stick with you and fix the issues at hand. I have a new found respect for the Rebuy team in this 180 turnaround. Our sales got slashed by almost 50% whenever theRebuy "smart cart" was in use. We reached out to support and we felt they treated us like it was our fault. We thought the implementation process was rocky and incompetent with several hiccups but the final result was what sealed the deal. We honestly can't recommend Rebuy if you have a seven figure store. Review update Nov 1st, 2022: Working with the Rebuy team to reimplement and work out the issues in the original implementation.

Store Using app Total reviews Average rating
Tropical Fruit Box 9 months 11 2.8
Developer Reply

Hi, Thank you for your review. We are sorry to hear that you have had a rough experience with Rebuy, but we are grateful for the feedback. We will continue to discuss the matter with you directly and see what we can do to make this right.

5 / 5 Share
Nov. 13, 2022

This app has a lot to offer in terms of functionality, I had a few problems starting up but the team have been helpful and tried their best to help.

Store Using app Total reviews Average rating
sleep-no-more About 2 months 2 5.0
Developer Reply

Hi! Thanks so much for the updated review. We are so happy that we were able to get things working! We look forward to a long successful partnership with the sleep-no-more brand.

5 / 5 Share
Oct. 27, 2022

This app has a lot of features and serves a lot of functions, I used it specifically for completing looks on our product page and recommending other products for our customer to shop. It's a great app to have!

Store Using app Total reviews Average rating
Skarlett Blue About 1 year 6 5.0
Developer Reply

Thank you so much for the review! We are pumped that you are enjoying the app! Please let us know if there is anything we can do for you.

5 / 5 Share
Oct. 21, 2022

Great app and great service from Dante. We have been able to drive higher AOV from using Rebuy. Serive is also great.

Store Using app Total reviews Average rating
Allegiance Flag Supply Over 1 year 9 5.0
Developer Reply

Thank you for the great review! We are delighted to hear that you are having such a great experience with Rebuy's overall performance, from the app to the support!

5 / 5 Share
Oct. 20, 2022

App is powerful and does what we want it to do. The Rebuy support it is also super helpful and attentive; very quick to help us troubleshoot as well as tweak UI/UX within the widgets.

Store Using app Total reviews Average rating
duskla 17 days 1 5.0
Developer Reply

Thank you so much for the review! We truly appreciate the great feedback and are happy that you are enjoying your experience with Rebuy!

2 / 5 Share
Oct. 20, 2022

Did not work well for us. As an honest review, I believe the pricing curve on Rebuy Personalization Engine was stressful to us. We already receive 5000+ orders per month, and off the bat it would cost $499 per month but based on the pricing tier model, its based on the revenue you can make. I'm not sure why an app wants to scale in cost as you scale in sales without really adding functionality. Should be a product, buy and use. After $40,000 in rebuy generated revenue, and this is after you are paying $1k/month, the pricing is that they want $250 per additional 10k. In essence, their pricing structure in a way owns a % of your company's revenue that it generates.

Store Using app Total reviews Average rating
Coldest 4 days 13 4.2
Developer Reply

Hi, Coldest Team, Thank you for your candid feedback. Rebuy's pricing model is based on the actual value that we are providing to each merchant. Instead of taking a percentage of all orders per month, even those that are not Rebuy driven, we base our fees on only those orders which were attributed by Rebuy Generated Revenue (RGR), which is defined as products purchased as a direct result of Rebuy features such as widgets, links, and recommendation workflows. We understand that every penny counts in today's world, so we truly appreciate your input on the pricing model. As for the app not working well with your store, We would be happy to help get things up and running so you can recognize the vast ROI that our app can provide! We will be in touch to discuss this further with you shortly.

5 / 5 Share
Oct. 17, 2022

THE must-have app if you like selling more products on your Shopify Store. Can't recommend highly enough.

Store Using app Total reviews Average rating
Better Way Health About 1 year 13 5.0
Developer Reply

Thank you so much for the review! We are thrilled that you are having such a great experience with Rebuy. Please don't ever hesitate to reach out if you need anything!!

5 / 5 Share
Oct. 14, 2022

Great app and service. You can't beat the functionality and support of this product. One of the best out there.

Store Using app Total reviews Average rating
WP Standard 9 months 10 5.0
Developer Reply

Thanks so much for the review! We are excited that you are having a great experience with the app and our support team. We look forward to watching your continued success with Rebuy!!

5 / 5 Share
Oct. 13, 2022

An easy way to increase sales and make the checkout process easier and more profitable. Rebuy made it easy for us to upsell at time of checkout as well as streamlining the flow and optimising the checkout process. Would recommend to anyone wanting to give their sales flow a boost.

Store Using app Total reviews Average rating
ScrawlrBox Over 1 year 3 5.0
Developer Reply

Thank you so much for the magnificent review! We are happy to hear that you have been having such a great experience with Rebuy! Please let us know if there is anything else we can do to help aid in your continued success!

5 / 5 Share
Oct. 10, 2022

We're a small coffee roaster. ReBuy started paying for itself on day 2 of install and has been growing ever since. Because we're small, we need to manage the website and apps ourselves. Sometimes, with other apps, we've struggled to get any kind of help when needed. With ReBuy, they have been unbelievably hands on. A big shout out to Matt K. for walking me through a few suggested fixes to my initial set up. He was kind, incredibly knowledgeable, and didn't rush me at all. He then followed up with a few additional resources via email. It was so nice to connect with a real person who obviously knew all the ins and outs, compared to just a chat system with an anonymous helper who often can't really fix the issue. 5 stars for ReBuy!

Store Using app Total reviews Average rating
Zoka Coffee Company About 2 months 3 5.0
Developer Reply

Hi Zoka Coffee Company Team, Thank you so much for the magnificent review! We are happy to hear that you have been having such a great experience with the Rebuy app and our team. Please let us know if there is anything else we can do to help aid in your continued success!

5 / 5 Share
Oct. 7, 2022

This was a great addition to our store. The Rebuy team has been very helpful along the way. Highly recommend.

Store Using app Total reviews Average rating
Ned About 1 year 9 4.9
Developer Reply

Thank you so much for this wonderful review! We are excited to hear about your positive experience with the product and the team. Please don't ever hesitate to reach out with any questions.

5 / 5 Share
Oct. 7, 2022

I had a couple of technical issues initially but the support I received was nothing less than incredible. Diana and Janet were very responsive and provide the best app support I've experienced in my 5+ years of using Shopify. Highly recommend. A*

Store Using app Total reviews Average rating
DROPGUYS About 2 months 10 5.0
Developer Reply

Thanks so much for the great review! We are pumped that you are having a great experience with the app and the team. Don't hesitate to reach out if you have any questions!

5 / 5 Share
Oct. 6, 2022

This app helped us consolidate our tech stack. Prior to discovering ReBuy we were using separate apps for cart slider, upsells & cross sells, and recommended products. The team was extremely helpful with getting everything set up and offering their support as needed.

Store Using app Total reviews Average rating
LyfeFuel About 2 months 9 5.0
Developer Reply

Hey LyfeFuel Team! Thank you for the great review! We are happy to hear that you are having such a great experience with the Rebuy app and our Team. Please don't hesitate to reach out should you ever have any questions :-)

5 / 5 Share
Oct. 6, 2022

Amazing customer success team- Aiman helped us install all the widgets we wanted and get a great results immediately.

Store Using app Total reviews Average rating
Jessica Simpson Almost 2 years 4 5.0
Developer Reply

Thanks so much for the review! We are excited that you are having a great experience with the app and our success team. We look forward to watching your continued success with Rebuy!!

5 / 5 Share
Oct. 5, 2022

Dante has been a great help with support across our accounts. Rebuy has helped us to improve the cart experience for our customers.

Store Using app Total reviews Average rating
CurrentBody About 2 years 6 5.0
Developer Reply

Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!

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