Rebuy Personalization Engine

March 16, 2022

Rebuy is one of, if not the best, app we've added to our Shopify store. The upsell and cross-sell options are many, and varied. Being a relatively new Shopify Plus store, we're currently focusing on the low-hanging fruit of increasing AOV. The set-up was pretty simple and we're already seeing improved results. Bonus? Aaron from their team was super helpful, proactively reaching out and providing guidance for the next level-up of options we should be taking advantage of. If you can, get this app! 3/16/2022 : UPDATE: still in love with this app, had a technical question today and Strauss fixed it in lighting speed, another example of their exceptional support.

Sept. 22, 2021

Really great app if you're looking to increase your ROI, the customer support is superb as well and they are very willing to help. Zach from Rebuy especially is the MVP!

Sept. 20, 2021

If you want complete control without a complete headache, this is it! And if you start getting a headache, the customer support team is OUTSTANDING! We looked for hours trying to find the right cross-sell solution that was elegant and modular for our "complete the look" layout. The widget connects to a data feed that is incredibly user friendly to setup. Again, lots of customization that is really quite easy to use. After setting everything up, and quite happy with the result, we reached out to the support team for tips on placement of our widget...within 10 minutes, everything was PERFECT! Thank you ZACH and Rebuy!

Sept. 14, 2021

Amazing app! By far one of the best customer support from any SaaS business out there! These guys will do the most to make sure you're up and running smoothly!

Sept. 8, 2021

So far we are happy with this app and the Rebuy customer service. They were helpful in quickly identifying a potential issue and making custom adjustments to help us go live. Excited to see how the app performs!

Sept. 2, 2021

Flynn was able to find why Re-buy wasn't working. Easy to communicate with via e-mail. He was very responsive throughout the whole process. The first issue I had was with shopify. I was able to reach out to Flynn again when I had a second issue and he solved it almost instantly.

Aug. 26, 2021

Finally got this app installed to show upsells in our drawer cart/mini cart! Can't wait to see how it increases our AOV with the AI product recommendations.

Aug. 13, 2021

Dylan was amazingly friendly and helpful. The app itself is also stellar. Would definitely recommend to all Shopify owners.

Aug. 9, 2021

Rebuy helped me tremendously to recommend products more accurately to my visitors and to increase my AOV. Their new smartcart feature is also amazing and can be customized exactly as you want. Finally, the rebuy team is awesome and will never let you down if you need any help. Thanks guys!

March 26, 2024

Been using rebuy for post-purchase upsells and recommendations widgets for like two years now. Amazing helpful support too, namingly Moe who helped us integrate the smart cart.

Aug. 2, 2021

I am running a 7 figure store and this is the best Shopify app available in the market for Upsell, cross-sell, increasing AOV etc. This is a must-have app for any Shopify store out there. It not only increases your AOV it also increase your conversion to a great extend. They have very friendly customer care support, They helped me with the installation and going live.

July 27, 2021

Rebuy offers so many different options to optimize the checkout and create non-possible upsells. It's a must have for every professional eCom Seller!

July 22, 2021

I can see the potential of this tool. The offer of free support is nice, albeit hard to find within the Rebuy app (didn't see any link for support or help, despite the onboarding email stating "chat with us in app"). And I need help, because the learning curve is extremely steep for non-technical people. Building data sources separately from the widgets, settings like "Return product metafields" and "Default Endpoints" and "Set min and max breakpoints", and the use of boolean operators and logic trees will be appealing to developers and people used to working with code. For everyone else, it's confusing and a barrier to use. I watched all of the help videos, but I've still spent hours of trial and error trying to get a simple upsell widget to work the way I want. I also keep on getting kicked out of the app while I'm in the middle of something, which sometimes results in my changes being lost.

July 22, 2021

Rebuy is fantastic and so are the team! It spooked me a little with having to work with Shopify Script, but John helped me get everything set up and working exactly how I want. We're able to upsell multiple products and different discount rates straight from the cart. As an added bonus I'm also more comfortable and confident working with the script now as it's all ready to go! We've had multiple orders come through with upsells thanks to Rebuy - exactly what we wanted!

July 19, 2021

Fantastic app and amazing customer support. We would highly recommend it based on all the customisation options to make it bespoke to your businesses needs

July 16, 2021

So, I installed Rebuy and their customer service was so great. Strauss spent about an hour on the phone with me helping me set this up correctly because I can be technologically challenged. Then, I realized that it didn't integrate with Pagefly which caused me to kneejerk uninstall. BIG MISTAKE. I tried about 4 other apps for upsell/crosssell abilities and quickly discovered that this one is by far the best. Not only does it integrate nicely with my site, it also actually upsells. So I came crawling back and requested assistance again. They gently made fun of me and now I'm more happy than ever. Not integrating with pagefly actually turned out to be not a big deal at all since I only use it for a couple of things. This app is pretty easy to use once you get the hang of it and the team will spend time with you getting it going. That part is the most important as the other apps I tried couldn't be bothered with me. One took days to even respond with a brush off message. Thanks, Rebuy!

July 16, 2021

Great app. Support is super helpful. Highly recommend for all stores interested in increasing sales.

Aug. 5, 2021

We tested the app because the features looked interesting. First I started testing the Smart Cart: 1. the preview does not work properly 2. it slows down our entire page load for more than 300ms 3. it decreases our mobile rating on Google Lighthouse by about 20 points 4. the theme I set up does not show up in the preview when adding a widget. 5. since the preview doesn't work, I tried adding it to a draft theme, which doesn't work either. 6. the styling options are only updated after saving and reopening the page - not really user-friendly. After experiencing that the preview mode doesn't work properly and the page load is slow, I decided not to test further. I would be happy if the above issues are fixed, then we can test further and adjust feedback. The basic idea is great, just need to improve the performance and UX. --Update-- I just spoke with John for almost 2 hours to fix the problems. We were able to verify the problems and he promised to work on it with his devs. I will keep this rating updated. For now, I am raising the rating from 2 to 5 stars because they got back to me and took the time to troubleshoot the issues. I will update it as the ticket is processed. ---------------------------------------------------------------------------------------------- pageload was not fixed, I waited a lot but no real help. For me this is absolutely not a 5 star app. It has cool features but the performance is poor. We had to uninstall the app.

July 13, 2021

Amazing and and team that is very helpful with support. We were looking for a better cart solution and by far this is the best solution we have used. So many options for increasing AOV.

July 13, 2021

There are 2 amazing things about this app. The first one is the actual usefulness of it; great features and easy to use. A must have for any store owners. The second one is the customer service team; i've never seen any business have this much responsiveness and transparency in their communication. These guys care about their customers and products and it shows!