Upsell.com ‑ ReConvert Upsell

Hi there! Thank you so much for the shoutout to Alex - he’s a rockstar on our team and he’ll be thrilled to hear his screenshots helped clear things up! 🚀 We also appreciate the honest feedback on our UI. We’re currently working on making the app as seamless as the support experience, so stay tuned for updates. Thanks for being part of our community!

Short, sweet, and exactly what we like to see! We're so glad you're having a great experience.

Hello Autumn, Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners. Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart. We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability. We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately. Best regards, The upsell.com Team Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!

Simple, powerful, and straight to the point! We are thrilled to hear that you're enjoying the app experience.

That is a fantastic triple threat of a compliment! It’s great to hear that the speed of the support team stood out - especially since we know how frustrating it can be to wait on other apps. Pairing that with great features and a solid product is exactly the experience we strive for.

Das freut uns sehr zu hören! Ein gutes Produkt kombiniert mit einem starken Support ist genau die Mischung, die wir anstreben. Vielen Dank für das positive Feedback!

C'est le scénario idéal ! Rapide et efficace, c'est exactement le service que l'on aime offrir. Merci beaucoup pour ce retour positif qui fait chaud au cœur de l'équipe. :)

That is a glowing review! It sounds like Alex really went above and beyond to make a complex process feel simple. Knowing you "couldn't have done it without him" is the ultimate compliment for a support specialist.

That is a fantastic shout-out to Alex and the whole crew! There is nothing like a super prompt team to keep the momentum going when you're ready to dive in. We share your excitement for the implementation phase!