ReConvert post purchase upsell
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Great app with powerful features. Post-purchase upsell works perfectly — converted 100% on the first try. However, cart drawer is not supported for Horizon theme, which was frustrating to discover after spending hours configuring it. Thank you page and order status page also needed support help to set up. Special thanks to Alex who was very helpful and fixed everything he could. Once everything is working, it's a great tool.
Thank you for the detailed feedback! We’re thrilled the upsells are converting so well and that Alex could help. Regarding the Horizon theme, we actually do support the cart drawer - we’ve sent you a direct message with specific instructions to enable it. We hope this resolution helps earn that 5th star!
efectiva y fácil de configurar con buen soporte técnico
Gracias por su valoración. Nos complace saber que la configuración fue sencilla y que nuestro soporte le resultó útil. Seguimos a su disposición.
Great support
Thank you! We take great pride in our support team and are glad we could help. We’re always here if you need anything else.
Alex was super prompt and so helpful. He helped me troubleshoot my issue extremely quickly! THank you alex!
Thank you for the kind words! We’re thrilled to hear Alex could resolve your issue so quickly. We'll be sure to pass your thanks along to him. We’re always here if you need anything else!
Thank you for the 4-star rating! We’re glad you’re having a good experience. We are always striving for 5 stars - if there is anything we can do to improve or any specific feature you’d like to see, please let us know. We’d love to hear your feedback!
great help
Thank you! We’re glad we could help. Our team is always here if you need any further assistance!
STAY AWAY! SHADY AS HELL! They make ads on your post purchase page for booking.com and other ridiculous affiliate sites without you knowing!!! They just added this function secretly and activated it for all users. If you want to deactivate it you need to go in the settings and find this secret option! Just found out when I made a test order for my store by accident!! If this affected your store as well, please contact me! This behavior violate EU laws, and I’m exploring legal options. Open to joining forces if others are impacted!
Hi Robin, we’re sorry to hear about your frustration, but we’d like to clarify the situation. We sent several notifications to all merchants regarding this new revenue-sharing feature before it went live. Our records show that because you’ve opted out of all platform communications, you may have missed these updates. We’ve also attempted to reach out to you directly multiple times to discuss this and assist with your settings, but we haven't received a response. This feature is fully optional and can be toggled off instantly in your settings. Please check your inbox for our previous messages or contact us so we can help you resolve this.
muy buena atención, pero hay funcionalidades que en mi tema de shopify no pueda incorporar..
Gracias por su comentario. Nos alegra que valorara nuestra atención. Queremos que pueda usar todas nuestras funciones; por favor, contáctenos por el chat de soporte para que nuestro equipo técnico revise su tema de Shopify y realice los ajustes necesarios. ¡Estamos listos para ayudarle a alcanzar esas 5 estrellas!
Amazing customer suppport thanks so much!
You're so welcome! We’re thrilled we could help. I’ll make sure the support team sees this shout-out.
super kundenservice
Vielen Dank! Es freut uns riesig, dass unser Team dir weiterhelfen konnte.
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