Upsell.com ‑ ReConvert Upsell
Create Cart Upsell & Cross Sell + Post Purchase Upsell...
Rating
4.8
feedback
2,839
chart
#56
All reviews
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Jan. 14, 2026
I had a very frustrating experience with Upsell.com. There is no clear or real time overview of the costs you are building up while using the app. Charges are not visible in advance and are suddenly deducted, which came as a complete surprise. In my case the app generated €340.86 in upsell revenue, while €424.70 was charged in usage fees. Paying more than the app earns makes no sense for a merchant. The pricing structure is unclear and based on impressions that often do not convert, yet still count towards billing. Without clear cost visibility or safeguards this app is risky to use. I would not recommend this app unless you are willing to constantly monitor your Shopify bill and accept unexpected charges.
Thank you for sharing your feedback. We take concerns regarding billing and transparency very seriously. We have reached out to you multiple times via Email to discuss your specific account charges and review these calculations together, but we have not yet received a response. Our goal is to ensure our pricing adds clear value to your business. We would welcome the opportunity to investigate your case further and clarify how our usage fees are structured. Please check your inbox or reach out to us directly so we can resolve this for you.
Jan. 14, 2026
Awesome. Alex was very helpful!
That is fantastic to hear! Alex is clearly on a roll - consistency like that makes a world of difference when you're trying to get things done. It’s always a win when "awesome" software is backed by an "awesome" human.
Jan. 13, 2026
Shafta est exceptionnelle.. un service tres repondant avec lein de patience et ecout. Merci a Elle depuis la creation de ma boutique.
C'est un témoignage magnifique ! Savoir que Shafta vous accompagne avec autant de patience et d'écoute depuis la création de votre boutique est la preuve d'un partenariat de confiance. Monter un projet de A à Z peut être stressant, et avoir quelqu'un de "répondant" fait toute la différence. C'est ce genre de soutien humain qui transforme une simple application en un véritable outil de réussite.
Jan. 13, 2026
We didn't use the app for probably a year or so und forgot to delete it. With the time, the amounts charged went 10x out of nowhere. Last month they charged us $319 for nothing. Seems very criminal. Upsell.com team - if you want me to adjust this review, please refund
Using app
Almost 5 years
Total reviews
1
Average rating
1.0
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply all to the email I've sent you (to make sure it's received by me directly). Many thanks Avraham Director of Customer Success Upsell.com
Jan. 12, 2026
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 12, 2026
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 12, 2026
Thanks for youre help Alex!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 11, 2026
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Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 23, 2026
their customer service is the best, they walk you through any queries step by step
That is the hallmark of truly world-class support! There is a huge difference between just getting an answer and having someone actually walk you through the process step-by-step. It turns a potential headache into a learning experience, which is exactly how great customer relationships are built. It sounds like the team is focused on empowering you, not just closing tickets.
Jan. 9, 2026
Ashley was very helpful and solved any issues I had which made setup easy.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 9, 2026
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 8, 2026
Super helpful in listening and solving all the questions - made everything so much easier.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 8, 2026
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 8, 2026
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 7, 2026
BEWARE!!! THEY WILL CONTINUE TO CHARGE YOU EVEN WHEN YOU ASK THEM SEVERAL TIMES TO CANCEL!!!!!! Would not work with my theme and needed to write code for it. Would NEVER RECOMMEND. IM ABOUT TO CALL A LAWYER!!!
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com
Jan. 7, 2026
Very good Support.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Jan. 7, 2026
Upsell has helped me drive more revenue with minimal effort. I continue to test different offers on my thank you and order confirmation page and we see a path to continuing to drive higher cart values and real impact to our business revenue and profit.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com