Upsell.com ‑ ReConvert Upsell
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Be aware! This app charges based on how many orders you made and it doesn't matter what sales channel or if the upsell is displayed at all. For 2 months I was selling a lot at live events using Point of Sale when I sold things myself and their app was never used but yet those orders counted toward my total order count and they charged me for the highest tier £19.76 for 2 months. This pricing is a rip off and doesn't make sense.
We hear you, and we’re sorry for this billing oversight. We agree that your pricing should accurately reflect your app usage. We’ve sent you a private message to resolve the billing for the past two months and to update your plan moving forward. Please check your inbox so we can get this sorted for you immediately! Update [02/18/2026]: We’ve sent you a few emails to resolve the billing for the past two months and to move you to a custom plan moving forward. Please check your inbox and DMs so we can get this sorted for you.
Alex was amazing! I started a convo and he was on it within seconds. I had sooo many qns and he answered them patiently and meticulously, always with screenshots. While the UI is not the most intuitive, my experience w support was wonderful. Thank you!
Hi there! Thank you so much for the shoutout to Alex - he’s a rockstar on our team and he’ll be thrilled to hear his screenshots helped clear things up! 🚀 We also appreciate the honest feedback on our UI. We’re currently working on making the app as seamless as the support experience, so stay tuned for updates. Thanks for being part of our community!
great
Short, sweet, and exactly what we like to see! We're so glad you're having a great experience.
BEWARE - THEY USE YOUR CHECKOUT PAGE AS THEIR AD FARM. When I found out about it from an upset customer, I contacted Shopify and they identified the issue was Reconvert showing their ads on our website. When I contacted Reconvert, they stated that yes they do and it's a "feature". I never accepted this - ads were being shown without our consent or knowledge. We lost significant brand trust. On top of that, it was not worth the cost. Reconvert rarely resulted in sales and never paid for itself. It turned out to be a liability in every way.
Hello Autumn, Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners. Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart. We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability. We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately. Best regards, The upsell.com Team Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!
Great app!
Simple, powerful, and straight to the point! We are thrilled to hear that you're enjoying the app experience.
Very fast response from the customer support team - which is often lacking from other apps. Great features. Great Product.
That is a fantastic triple threat of a compliment! It’s great to hear that the speed of the support team stood out - especially since we know how frustrating it can be to wait on other apps. Pairing that with great features and a solid product is exactly the experience we strive for.
Gute App und gute support.
Das freut uns sehr zu hören! Ein gutes Produkt kombiniert mit einem starken Support ist genau die Mischung, die wir anstreben. Vielen Dank für das positive Feedback!
Super rapide et efficace :)
C'est le scénario idéal ! Rapide et efficace, c'est exactement le service que l'on aime offrir. Merci beaucoup pour ce retour positif qui fait chaud au cœur de l'équipe. :)
Alex was so helpful and explained everything to me perfectly. I honestly couldn't have done it without his assistance. Thank you!
That is a glowing review! It sounds like Alex really went above and beyond to make a complex process feel simple. Knowing you "couldn't have done it without him" is the ultimate compliment for a support specialist.
Alex and everyone in the team is super prompt to assist. Thanks guys, excited to implement this.
That is a fantastic shout-out to Alex and the whole crew! There is nothing like a super prompt team to keep the momentum going when you're ready to dive in. We share your excitement for the implementation phase!
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