Upsell.com ‑ ReConvert Upsell
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Saumya was exceptional
That is a stellar review! Saumya clearly hit it out of the park. When a team member is described as exceptional, it usually means they didn't just solve the problem - they made the whole experience better.
I worked with Alex, and he was very helpful in helping set this app up. This will be a great way to increase AOV, as customers who have already bought something are very likely to add just one more item. Thanks Alex!
That is a fantastic breakdown! It sounds like Alex didn't just help with the technical setup, but also helped you see the strategic value in driving up that AOV (Average Order Value). You hit the nail on the head - targeting customers who are already in the buying mindset is one of the smartest ways to grow.
Extremely unethical and scammy app do not use them. It's absolutely not worth it. They install a bunch of scam offers like some "capital one affilate offers" on your checkout page that show to all your customers without your consent. And when I confront them in the customer support chat, they claim that this "beneficial feature" a feature. That's beneficial, they're just stealing money via affiliate offers from your customers and claim that this feature never automatically gets turned on. It's complete bullshit, I never turned this on in my life. These people need to watch out or i imagine they will get sued very soon for these extremely unethical business practices. AVOID THIS APP
Hi Mateo, Thank you for your feedback. We take accusations of unethical behavior very seriously and would like to clarify the situation. The feature you're referring to was announced to all merchants via email two weeks prior to launch with full instructions on how to opt-out. After investigating your account, we found that because you had previously unsubscribed from all product update communications, you didn't receive that specific notification. This was a technical limitation of the unsubscribe settings, not an attempt to bypass your consent. We have already disabled the feature for your store and reached out to you via email with a resolution. We haven't heard back from you yet, but we would love to resolve this. Please check your inbox or reach out to us.
Fenomenal app, util, facil configuracion y sencilla de uso
¡Qué bueno que te guste! Nos encanta saber que la experiencia está siendo fenomenal. Gracias por recomendarnos. ⭐
Super quick (really a response less then 1 minute) and actual helping customer support.
A response time of less than a minute is truly elite! It’s one thing to be fast, but being actually helpful at that speed is the gold standard for support. It’s clear the team is not just monitoring the queue, but truly understands the product.
The Customer Service is incredible! They were quick to respond and helped me solve my issues so efficiently! This app is awesome!
That is a glowing review! Combining incredible customer service, speed, and efficiency is the ultimate "triple threat" for any app's reputation. It's clear the team didn't just solve the problem, they turned the entire experience into something awesome.
got upsell today cause i was using OCU before. Zipify OCU basically makes it so that post purchase upsells are separate transactions from the original order this means that if a customer later chargebacks their order with 2 post purchase upsells, you get 3 separate chargebacks which basically will inflate your chargeback rate and get you shut down by shopify EASILY this is so dangerous, which is why i switched to ReConvert. ReConvert edits all upsells into the original order so everything will count as just 1 order. this gives me great relief and anxiety about having my cb rate artificially inflated ashely has also been a great help with setting everything up from the beginning.
That is a incredibly insightful breakdown of a very real risk! You’ve highlighted a crucial technical distinction: the difference between independent transactions and order editing. In the world of e-commerce, a chargeback rate hitting even 1% can trigger red flags with processors. Having one disgruntled customer turn into three separate disputes is a nightmare scenario for any merchant's longevity. It sounds like the switch to ReConvert hasn't just improved your workflow - it’s protecting your entire business foundation. It’s also great to hear that Ashley was there to bridge the gap and get that safer setup running smoothly from day one. That kind of peace of mind is priceless.
Hi Omar, We'd like to learn what we did wrong, and how we can set it right. We've sent you an email, please check your inbox. Best, Upsell support team
Ashley was amazing so helpful and fixed my issue super quick :)
We think Ashley is pretty amazing, too! 🌟 So glad she could get everything sorted out for you quickly. Thanks for the kind words and for using our app!
I had a very frustrating experience with Upsell.com. There is no clear or real time overview of the costs you are building up while using the app. Charges are not visible in advance and are suddenly deducted, which came as a complete surprise. In my case the app generated €340.86 in upsell revenue, while €424.70 was charged in usage fees. Paying more than the app earns makes no sense for a merchant. The pricing structure is unclear and based on impressions that often do not convert, yet still count towards billing. Without clear cost visibility or safeguards this app is risky to use. I would not recommend this app unless you are willing to constantly monitor your Shopify bill and accept unexpected charges.
Thank you for sharing your feedback. We take concerns regarding billing and transparency very seriously. We have reached out to you multiple times via Email to discuss your specific account charges and review these calculations together, but we have not yet received a response. Our goal is to ensure our pricing adds clear value to your business. We would welcome the opportunity to investigate your case further and clarify how our usage fees are structured. Please check your inbox or reach out to us directly so we can resolve this for you.
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