Upsell.com ‑ ReConvert Upsell
Create Cart Upsell & Cross Sell + Post Purchase Upsell...
Rating
4.8
feedback
2,839
chart
#56
All reviews
Review RSS Feed
Dec. 29, 2025
Tuve una mala experiencia con cobros de la app pero fueron rápidos en su respuesta, me ayudaron y lo solventaron a las pocas horas. La app no la conozco todavía pero el trato al cliente muy bueno.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 23, 2025
Using app
4 months
Total reviews
4
Average rating
5.0
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 22, 2025
fast support, thank you very much.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 21, 2025
Many thanks to Alex! He supported me so quickly and resolved the issue in just two minutes—something I had been trying to fix myself for three hours. I truly appreciate this level of support, especially on a Sunday. Thank you so much!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 21, 2025
Super expérience, Alex a su répondre à mes interrogations et m'aider très rapidement. Mention spéciale pour lui et son sens du service même le week-end.
Jan. 1, 2026
I had a problem with the billing, and they fixed it for me. Also, they have an excellent customer service
Hi there Avraham here, Director of Customer Success at Upsell.com. I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com
Dec. 19, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 18, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 17, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 17, 2025
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 16, 2025
Alex gave me excellent support and resolved my issues straight away. I think a written step by step list with supporting video tutorials of which they have lots of would be great asset for first time boarding . All the info in one place so can work your way through would help less experienced people like myself. Once you know you know ! Really looking forward to seeing the results!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 16, 2025
I chose free trial and it charged me $4.99 upfront.
Hi there I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :) I really want to solve this issue for you. Avraham Director of Customer Success Upsell.com
Dec. 16, 2025
Amazing customer support
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 15, 2025
Die App hat mir im Kundenservice sehr gut geholfen. Meine Anfrage wurde schnell bearbeitet und die Antworten waren freundlich, kompetent und verständlich. Besonders positiv fand ich, dass mein Problem direkt gelöst wurde, ohne lange Wartezeiten. Sehr empfehlenswert!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 25, 2025
good
Hi Safira, I’m Avraham, Director of Customer Success at Upsell.com. I understand why you’re frustrated. Being charged $39.99 after a short evaluation is not the experience you expected. For clarity: Shopify bills our app through Shopify’s own app billing system. In your case, our records show multiple installs and uninstalls, and the $39.99 was applied as a Shopify “usage charge” in the up to 500 orders tier. This pricing is based on your store’s last 30 days order volume, not on whether you actively “used” the app during that period. We have reached out privately to review this with you and to resolve it quickly and fairly. If there is any confirmed billing error, we will correct it. If not, we will still consider an appropriate goodwill remedy, but we need to handle that directly via the ticket so we can verify the billing details and ensure there are no further charges.
Dec. 14, 2025
Great fast customer support on a weekend.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 14, 2025
Alex is very nice to help to improve post-purchase rate, Very professional and Thank you.
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com
Dec. 12, 2025
Shafta was incredible. She didn’t just offer generic advice — she recorded a detailed, step-by-step video tailored specifically to the issues I was facing and walked me through exactly how to fix them. Her clarity, patience, and hands-on guidance made the entire process so much easier. I highly recommend her and upsell if you need real expertise and personalized support!
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com