ReConvert Post Purchase Upsell
ReConvert Cart Checkout & Thank You Page Upsell & Cross...
Rating
4.9
feedback
5,009
chart
#139
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Sept. 3, 2023
We spoke on the phone and agreed that the issue you've had was already solved :) Please let us know if there is still anything we can do for you. We hope you now have a 5 star experience since you're still using the app :D Eric.
Aug. 27, 2023
Another Lousy app...Suddenly charged me without notification. i just installed it but have not used it. It also charges me .. this is 3rd time happening..really lousy apps
Hi there, This billing was indeed an issue on our side and you were refunded immediately with compensation, so it seems like this issue has been solved. I wish you would reach out to our amazing support team that is available 24/7 for you instead of just writing a bad review on the app store. An issue like this can be solved in a minute. Especially considering that the app had an ROI of 716% compared to what you've charged wrongly, any other merchant would be super happy with such results. This is not the first time you've done this with our apps, leaving a bad review once a single thing isn't working for you without asking for help, but we do wish you all the best and good luck with your store. We're here if you ever wish to talk or give our apps another chance. Eric | ReConvert & Minta CEO
Aug. 6, 2023
On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.
Hi there, Can you please get back to me at [email protected]? I will solve this for you, I promise it'll worth your time :) I've been trying to call and email you but got no answer. I really want to solve this issue for you, Eric | ReConvert CEO
Aug. 2, 2023
Terrible App, i think all the 5 stars reviews are fake. The pricing method is a Scam, why would i pay you for my sales if you didnt take part of these? Also, in the Post purchase upsell you cant offer a disscount and free shipping, which is stupid, because if a customer bought from you, he already paid for a shipping but the App can't offer a free shipping for the second order. A waste of money and time, dont download.
Hi there, I'm trying to reach out via WhatsApp and was trying to call you but I'm getting no answer. My name is Eric & I'm the CEO of ReConvert, my email is [email protected] could you please send me an email? I promise I'll fix any issue you may have :) Regarding fake reviews, I can assure you that 100% of our reviews are real, and took a lot of hard work to build and maintain our reputation. Also, Shopify has a 0 tolerance policy toward fake reviews. About free shipping, you CAN offer both free shipping and a discount, would you like me to set it up for you? I didn't see you reached out to our support to help you out, our support is available via live chat 24/7. Please get back to me so we can sort it out, I promise it'll will be worth your time ;) Eric | ReConvert CEO
March 28, 2023
It could be incredible, however it doesn't integrate with other product fulfillment apps like LuLu Direct or Printful and scapegoats taking responsibility for the issue by putting it on Shopify.
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at [email protected] with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care
Jan. 10, 2023
The amount of spamming is unheard of. You enter an endless loop of emails and follow ups from which you can't unsubscribe. It's absolutely appaling and I am also reporting this to Shopify.
Hi there, Eric here the CEO, Thanks for giving us a chance and I apologize for the inconvenience. I think this is just a confusion. You signed up with both your staging store and the main store and only unsubscribed from the main store, so you kept getting emails for the staging store (which is connected to the same email). I see now that you've unsubscribed from both so you should be good to go! I also see that you're getting some amazing results with the app :) Please get back to me so we can work out some sort of compensation and make sure we make things right with you. As Shopify store owners ourselves, it's important to us that our customers will have exceptional experience with our services. Please get back to me: [email protected] +972538303878 Looking forward to talking to you, Eric | ReConvert CEO
Dec. 1, 2022
Have you seen the pricing????? Have you noticed the, "Oh we won't charge you $799.99 but we do need you to approve the charge." Unbelievable!
Hi there, I just tried calling you but couldn't get an answer, I left a voicemail. The app is free for stores with less than 50 orders per month, we have more than 40,000 Shopify stores using the app, and we have no intention of jeopardizing our reputation. From what I see, in the last 30 days, you've had 11 orders (probably test orders since there is a "coming soon" page on your store) so you should be on the free plan :) Do you really think that if we'd charge $800 for every store that installs our app we would have over 3000 5-star reviews? Since we charge based on usage, stores must approve charges based on the highest possible amount. Please get back to me and let's sort it out for you, also, you can always solve any issues you may have with our 24/7 live chat support and you can reach out to me personally if you have an issue, I'm the founder and can help you with anything you need: [email protected] or +972538303878 Looking forward to helping you generate some extra revenue, Eric | ReConvert CEO
Nov. 20, 2022
I used to love Reconvert when it was a simple thank you page upsell now it's too complicated. New features are great but why am I being forced to use them if I ONLY want to use the thank you page upsell. It's mandatory to incorporate some complicated funnel now which is unfortunate as I now have to delete the app and use another simpler app.
Hi Khila, This is Eric, I’m the CEO of ReConvert. Thanks for giving us a chance, I just saw your review and I wanted to personally reach out and apologize for the experience you’ve had with our app. It is not mandatory to create complex funnels in order to use our thank you, page editor. All the awesomeness we've had with the previous version of the app is still there, we just added some more powerful features to support the needs of more stores. After all, we do have over 35,000 merchants actively using our app on their Shopify store :) I was wondering if there is any chance we can jump on a call so I can show you how to use the new features in a simple way :) This app is my business and it’s very important to me, please give me a chance to change your mind and give you the experience you deserve :) Could you please get back to me? Looking forward to hearing from you, Eric.
Oct. 17, 2022
Your Idea of ROI from using your app is insane, you think because our store generates money on its own that you can take credit for all conversions except you only count for less than .001 percent of those conversions. also, most people clicked on the upsell by accident, and then we returned those purchases and still lost money by being charged by your app. It's pretty trash don't waste your time there are other ways to upsell. Too Expensive for the actual money it brings in.
Hi everyone at Alpine Products :) Thank you for giving us a chance and thank you for your honest review. I've been trying to reach out multiple times using any possible contact details I found including emails, calls, IG & contact forms but couldn't get an answer from any of your team members. I want to address some of the points mentioned in your review: 1. We only count orders that are 100% attributed to ReConvert, this is something we're very proud of, if you have cases of specific orders that were attributed incorrectly please reach out and we will investigate such cases if identified as bugs. In such cases you'll also be compensated for such orders :) 2. About customers getting confused with the accept vs the decline buttons, we optimize for conversion so we use a "link" as the decline button, this work for some audiences that are more technical, for other less tech-savvy audiences it might be confusing. This is what we make it look like by default: shorturl.at/oIL38 But you can easily make it look like this: shorturl.at/fopU9 Or even like this: shorturl.at/nC279 to prevent any confusion from happening. I wish you'd reach out to our support team, we could have solved everything in about 5 minutes, our support is available via live chat 24/7 and even on calls when necessary. Please get back to me personally and let me fix the experience you've had so far with our app, I'm sure it can benefit you're business and generate extra revenue without any headaches. Looking forward to your reply, Eric | ReConvert CEO
Aug. 13, 2022
Having many of my bundle upsells got unpaid, contacted support to get help, still not resolved after 5 days. You asking why I'm going to zipify then... Why we should pay for an app for if there is no help for a big issue in your app ?
Hi there, Eric here, CEO at ReConvert Thank you for giving us a chance, & I apologize for the inconvenience. We have a developer working full-time on your issue, but it seems to be a bit more complex than we anticipated. I can assure you that we did not forget about you and do anything we can to solve your issue and make you a happy customer :) I hope this issue will be resolved within 2-3 days. I tried reaching out and couldn't get you on the phone. Please get back to me at [email protected] and let me make your experience better, you can communicate directly with me until this issue is solved, Eric | ReConvert CEO
April 7, 2022
OH and they hound you for a review (in-app) most likely to curate/stop the bad reviews so they never end up here where they matter. Im smarter than that so you want a review so badly, cool, I'll post it here manually. Pricing is way too much. Their "funnel monster" expects you to give 30% off by default. Might be good for cheap small items. Beware of there success rate claiming high ROI. We had 2 customers call trying to cancel the item they were upsold due to misleading button placement. 9 offers accepted and I have made maybe $10 after shipping costs, app costs etc. Also I get charged for all orders I earned?? Not ones that you were actually effective in getting an upsale!? NO!!!!! Ive had this less than a month! Oh trail is also crap because it automatically goes to a paid plan after you exceed the "free trail order limit" Unbiased review and had high hopes for this app, but its not going well. I would not recommend.
Hi there, Thank you for your review. I apologize for the inconvenience :) We've been trying to contact you to understand the issue multiple times, we sent emails, submitted forms through the website, tried contacting you via Instagram & Facebook & even tried calling you. About pricing, we keep the pricing very convenient to store at all sizes and make sure it's always fair, and aim to provide a 10X return on what we charge. in most cases it's even better (Average ROI of over 2,000%). Regarding our "Conversion monster" template, it was built analyzing over 30,000 Shopify stores and is now battle-tested and proven to work. You don't have to use the default 30%, you can change it to whatever fits your business, we have many stores seeing success without discount but the best practice is to provide a max discount of at least 20%. Regarding customers getting misled by your upsell, this too can be fixed easily using our offer editor. By default, the offer buttons look like this to optimize for conversion: https://cdn.shopify.com/s/files/1/0575/0895/4303/files/Funnel_Editor___alexatrain.myshopify.com.png?v=1650713944 In some stores, where usually the customers are not considered "tech-savvy" they might get confused and accept the offer. You can, however, make the buttons looks like this: https://cdn.shopify.com/s/files/1/0575/0895/4303/files/Funnel_Editor___alexatrain.myshopify.com_728ebf99-bfdc-4cfe-b2da-e7e76fb67b86.png?v=1650714025 I'm more than happy to go over the discounts & buttons with you to make sure we customize the app for your store & make sure it's generating extra "real revenue" for you :) Please get back to me and let's sort it out for you, Eric | ReConvert CEO
Nov. 3, 2021
J'ai voulu mettre l'application et depuis je n'ai plus de popup panier. Du coup impossible pour les gens de faire une conversion. Ne mettez surtout pas cette application. I wanted to put the application and since I have no more popup cart. So it's impossible for people to make a conversion. Do not put this application.
Mise à jour le 1er décembre 2022. Nous voyons que vous utilisez toujours l'application et il semble que tout va bien, mais nous ne pouvons toujours pas obtenir de réponse de votre part, veuillez nous répondre afin que nous puissions voir s'il y a toujours un problème. Sinon, merci de mettre à jour/supprimer cet avis :) Hâte de vous entendre, Éric. Bonjour à tous, Merci pour votre avis. Je m'excuse pour le dérangement :) Nous avons essayé de vous contacter plusieurs fois pour comprendre le problème, nous avons envoyé des e-mails, soumis des formulaires via le site Web, essayé de vous contacter via Instagram et Facebook et même essayé de vous appeler. Nous serons plus qu'heureux de résoudre le problème pour vous une fois que vous nous aurez recontacté. S'il vous plaît, revenez vers moi et réglons le problème pour vous afin que vous puissiez commencer à générer plus de revenus dans votre magasin ! Éric | ReConvert PDG
Sept. 1, 2021
DISGUSTED WITH THE PEOPLE WHO RUN THIS APP.......CHARGED ME £50 FOR NO REASON....THEN SAID THEY'D REFUND IF I REMOVED THE BAD REVIEW.....THEY ASKED ME TO RE INTALL THE APP THEN THEY COULD ISSUE THE REFUND. NOT ONLY DID THEY NOT DO THIS...THEY THEN CHARGED ME ANOTHER £25 THE FOLLOWING MONTH. SO NOW IM £75 DOWN....TOTAL RIP OFF.....AVOID AT ALL COSTS.
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at [email protected] with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care
Feb. 27, 2021
You are fruad. My sales are 5000+ Orders in one month(Not genereated by you) only 15-20 orders geneneted by your App then why you are charging $139 usd ? Your evil plan is exposed we put our all efforts to generate sales and you are taking benefit by the number of Orders. Your stupid App is able to generate only 15-20 Orders so ethically or technically we are bound to pay you according to your Sales BUT why you are charging us with the ratio of 5000 Orders ? You guys are very smart and evil minded. I suggest to all never use your App!
Hi there, Eric here the founder. Thank you for your honest review, I can assure you we're not evil in any way and do our best to help merchants grow and generate extra revenue. I looked at your setup and I know you can 10X your sales generated by the app and I'm willing to help you set it up in a way that will be profitable to you. Our pricing structure is very clear, we didn't do anything to mislead you, and I apologize if you didn't understand the way our pricing works. Either way, I've been trying to reach out to you but couldn't get a response, if you'll give me the chance I promise we can make things right and make sure you're happy with the app's pricing and results :D If you'll be willing to give me personally another chance, just reach out to me at [email protected] and I'll do anything I can to make it right. Looking forward to your response, Eric | ReConvert CEO
July 2, 2024
Not recommended. Buggy as hell. Support is fast and ok. But the app is really time consuming. You can not make standard templates and use them everytime. You need to set the same things often again. Time consuming.
Hi there, Sorry you seem to have had some issues with the app! I have sent you an email. We are currently in communication... I really want to solve this issue for you. Avraham | Customer Success Manager
Oct. 1, 2020
The one star is because they keep emailing me even though I deleted the app as it wasn't what I was after. I asked them to remove me off their database and tried to unsubscribe but continue to get sent emails. Very bad practice! Update: now they have seen my review the messaging has got worse to the point of stalking! They have sent me messages via Facebook, my website chat and WhatsApp asking me to remove my review. Do they not realize the reason they got the 1 star review was because of all the messaging in the first place?!
Hi there, Thank you for the honest review, I apologize for the inconvenience. We strive to provide excellent customer support, but our company is built by people, and people sometimes make mistakes. We made a huge mistake with the way we treated you so I wanted to reach out personally to apologize. If there is anything we can do to get you to give us another chance or make things right please feel free to message me directly at [email protected] Good luck with your store, and I'm here if you need me, Eric | ReConvert CEO
July 18, 2020
The FIVE STAR reviews.... what????? There simply has to be a reason for this. I don't understand. Not only is the preview shakey (litterally shakes when you try to scroll down the page to the bottom) but when you've spent hours figuring and adding all you want and then go back to change either side of the Thank You page, the preview for the right side never changes. Then when you go back to the dashboard, to try to click "customize" for anything you've tried to create, you are taken nowhere... however, one thing that does happen when you click the "customize", the odd thing is, the "actions" tab drop-down opens, of which you can click NOTHING. When you click "actions" NOTHING AT ALL HAPPENS.... not even a mistake drop-down. Then when you try to go to templates again, you can no longer select one to try to customize and you cannot delete the one you have already made to try another one. Waste of THREE HOURS OF MY TIME!
Hi there, This is Eric the CEO, thank you for taking the time to write your review and I apologize for the bad experience you've had with our app, The issues you described can be explained by internet connection issues, it also possible that we had a bug in the app, either way, we can solve your problem. The live chat support(which is there 24/7) was there to help but it seems like you didn't reach out for help. We tried reaching out via Email, Facebook messenger, DM in Instagram & even called you but couldn't get any response. Would you please get back to us so we can fix all the problems you had, and I promise we can! We can also set up the app for you if you'd like. Looking forward to your reply, and I apologize again for the inconvenience, Eric | ReConvert CEO
April 6, 2020
inititally I had issued with the app when requesting a refund they asked me to update my review to get a refund. I am now giving them a 1 star from my original 3 star . I would not recommend this app.
Hi there, This is Ariyeh the CEO, I there is a misunderstanding here. In order to refund you we need you to have the app installed, can you please reinstall the app so I can personally issue a refund for you. It's a limitation by Shopify, we can't issue refunds as long as the app isn't installed. I tried calling you and emailing you multiple time, I also sent a message to your messenger page but didn't get any answer. Obviously, you don't have to remove your review but I'll personally appreciate it if you do :) I apologize if our support agents weren't clear about this, Please get back to me, I'll be happy to help with whatever you need, I'm sure it's just a big misunderstanding, Ariyeh.
Aug. 20, 2019
**Updated review -- The developer has reached out to us many times to remove our review. The developer is constantly "updating" the review so we have an email notification every day. I found it very unprofessional and definitely not helping to remove the review, it actually makes it a worst experience. You better "like" this app because if not you'll get emails every day to remove your review. That might explain why there is no review at all under 5-4 stars -- Since the beginning of installation, "bad getaway" error page. Can't even load the dashboard. Feels unsafe for an app that access to your data and checkout.
**We apologize for updating the review, we just wanted to provide the perfect response so that our other customers can read and understand** Thank you so much for the honest review Yesterday, when you installed the app we were in the middle of a server update so the app was down for a few minutes. We notified all 5,000 of our existing merchants in advanced, unfortunately, you installed the app during those few minutes so you didn't get notified, we apologize for the inconvenience. The app is now up and running smoothly :) Also, the app doesn't have any access to the checkout so you don't have to worry about that. We'll be grateful if you could now test the app and give it another try and edit/remove the review. 🙏 Either way, we're doing our best to keep all merchants happy when it comes to customer service and app performance. Please reach out to us if there is anything we can do in order to get you to change your mind about this review, You can get in touch through email, phone, and live chat. Ariyeh | ReConvert CEO