ReConvert Upsell & Cross Sell
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell
Rating
4.9
feedback
5,353
chart
#52
All reviews
Rating Breakdown
Review RSS Feed
July 14, 2024
Don't get any post purchases now that the app has been updated. How can I get the Original version back?
Hi AA, I'm sorry to hear about the issues you've been experiencing with the updated version of the app. We can definitely help you get the app running smoothly again and assist you in reverting to the previous version (though I must let you know this is being deprecated by the end of the year due to Shopify policies). Please come back to me by email, so I can assist you personally. Thank you for your patience and understanding. Best regards 😊 Avraham Customer Success Director
July 12, 2024
Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo
Ciao Mi dispiace che tu abbia avuto qualche problema con la nuova versione. Ho provato a contattarti. Puoi per favore contattarmi e risolverò il problema per te? Ti prometto che ne varrà la pena :) Voglio davvero risolvere questo problema per te. Avraham | Customer Success Director
June 21, 2024
IMPOSIBLE USAR ESTA APP TODO COMPLICADA QUE PORQUERIIIIA
Hi there Sorry you seem to have had some issues with the app! I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :) I really want to solve this issue for you. Avraham | Customer Success Manager
May 30, 2024
consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell. I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.
Hi there Sorry you seem to have had some issues with the app! I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :) I've been trying to message and email you but got no answer. I really want to solve this issue for you. Avraham | Customer Success Manager
May 3, 2024
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M, Thank you for sharing your experience. I'm sorry to hear about your frustrations. Our records show that:- - When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you. - You had a 30 day trial beginning on 29 December 2022. - On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders. - Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same). Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale. On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders. On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023. I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert. Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together. Thank you again though for taking the time to share your perspective. Best regards Avraham | Customer Success
May 9, 2024
Do not recommend By installing the app you agree to let the company charge you for orders that they have not contributed to by increasing their payment tier, and will then charge you for orders they have generated on top of this in commission. Example: If your the amount of STORE orders goes above the $4.99 monthly fee you will be charged for the next package up whether the app has created any upsell purchases or not. If it does you will also be charged commission on those upsell purchases. They seem to think they have the right to a higher portion of your profits just for having the app merely appear on your post purchase thank you page even if customers don't buy anything extra from it.
Hi there S, Sorry you seem to have had some issues with the app! I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :) I've been trying to call and email you but got no answer. I really want to solve this issue for you. Avraham | Customer Success Manager
April 15, 2024
My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!
Hi, I've emailed you, could you check it out and come back to me? 🙏 Avraham | Customer Success Manager
March 23, 2024
The app doesn't work, i showed their team proof of how it just redirects my customers to a non loading page and tried all their solutions. They've bene "working" on it for the last 4 days with no updates at all. I reached out yesterday and it turned they haven't actually done anything at all to fix the issue. Very disappointed with their app and would not recommend it considering their response now to teh issue as that it was "Global" issue affecting all of it's users. The only reason i found out it wasn't working was because i decided to test it, it seemed like it was working so if i wouldn't have done that it would just be redirecting my customers to a non existing page for who knows how long.
Hi there, Sorry you seem to have had some issues with the app! I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :) I've been trying to call and email you but got no answer. I really want to solve this issue for you. Avraham | Customer Success Manager
March 14, 2024
We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.
Hi! Apologies for the experience you've had with our app so far. More than happy to look into this for you - much more helpful and quicker to resolve problems by visiting our 24/7 live chat support. I'll be happy to assist you personally, so please reach out and ask for me and I'll do my best to assist (if I'm not on during the time you reach out, I'll come back to you when I am!) Jordan | Customer Care EDIT:- It is impossible for the ReConvert App to charge without prior approval. I tried reaching out to solve your issue via email and phone but got no reponse. Would you please get back to me so we can solve your issue, I promise we can solve this for you :D
Feb. 2, 2024
Wont upgrade shopify acct to use. Not useful for stores that are trying to grow but dont have the sales yet to upgrade to plus
Hi there I'm sorry to hear you feel the app required you to upgrade to Shopify Plus and deleted the app after 1 hour. It's a shame to see you go and I can assure you that it is not the case that one requires Shopify Plus to use ReConvert. ReConvert provides post-purchase and thank you page upsells that are some of our best converting widgets. We have been unable to locate your account via the information provided. I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store. Our email is [email protected] - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you. In the meantime, we'd appreciate it if you updated your review. Jordan | Customer Success Manager
Dec. 22, 2023
Es una estafa dice q hay plan gratis pero t quieren hacer pagar 799 euros al mes el soporte cada vez que escribes te cambia el gexto automaticamente para poner cosas extrañas
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at [email protected] with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care
April 12, 2024
doesn't work all the time, support wasn't great.
Hi there AA Can you please get back to me at [email protected]? I will solve this for you, I promise it'll be worth your time :) I really want to solve this issue for you. Avraham | Customer Success Manager
Oct. 27, 2023
Esperienza negativa. Inizialmente il piano era gratuito, hanno iniziato a fatturare un costo mensile senza avvisi, mentre quando c'è un cambio di contratto si deve dare la possibilità di recesso. Inoltre hanno pure sbagliato a fatturare la cifra rispetto al loro tariffario e al momento di rimborsare hanno fatto storie. Sconsigliata
Lamentamos mucho que su experiencia no haya cumplido con sus expectativas 😔 Tomamos en serio sus comentarios y agradeceríamos la oportunidad de abordar sus inquietudes. ¿Podría ponerse en contacto conmigo en [email protected] con "Jordan" en la línea de asunto? Estamos aquí para ayudar y estamos ansiosos por aprender qué podemos hacer para convertir esto en una experiencia de 5 estrellas, que es siempre nuestro objetivo. 😊 Los mejores deseos Jordan | Customer Care
Oct. 16, 2023
I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now uninstalled! Disgusting.
Hi there I'm sorry to hear you feel disappointed with the ReConvert app. The app charges according to its installation on the store. If it's not installed, it won't charge, if it's installed it will. Much like a Cable TV Subscription that will charge every month regardless if it was watched or not. It's a shame to see you go and I can assure you that this is not our typical customer experience. I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store. Our email is [email protected] - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you and look at your account/billing issue too. In the meantime, we'd appreciate it if you updated your review. Jordan | Customer Success Manager
Sept. 29, 2023
Not shopify plus,the use of functionality is very restricted,whether or not the orders traded through this app are charged a monthly basic service fee,compared to other apps of the same type of upsell to be a lot more expensive,do not recommend!
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at [email protected] with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care
Sept. 3, 2023
We spoke on the phone and agreed that the issue you've had was already solved :) Please let us know if there is still anything we can do for you. We hope you now have a 5 star experience since you're still using the app :D Eric.
Aug. 27, 2023
Another Lousy app...Suddenly charged me without notification. i just installed it but have not used it. It also charges me .. this is 3rd time happening..really lousy apps
Hi there, This billing was indeed an issue on our side and you were refunded immediately with compensation, so it seems like this issue has been solved. I wish you would reach out to our amazing support team that is available 24/7 for you instead of just writing a bad review on the app store. An issue like this can be solved in a minute. Especially considering that the app had an ROI of 716% compared to what you've charged wrongly, any other merchant would be super happy with such results. This is not the first time you've done this with our apps, leaving a bad review once a single thing isn't working for you without asking for help, but we do wish you all the best and good luck with your store. We're here if you ever wish to talk or give our apps another chance. Eric | ReConvert & Minta CEO
Aug. 6, 2023
On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.
Hi there, Can you please get back to me at [email protected]? I will solve this for you, I promise it'll worth your time :) I've been trying to call and email you but got no answer. I really want to solve this issue for you, Eric | ReConvert CEO
Aug. 2, 2023
Terrible App, i think all the 5 stars reviews are fake. The pricing method is a Scam, why would i pay you for my sales if you didnt take part of these? Also, in the Post purchase upsell you cant offer a disscount and free shipping, which is stupid, because if a customer bought from you, he already paid for a shipping but the App can't offer a free shipping for the second order. A waste of money and time, dont download.
Hi there, I'm trying to reach out via WhatsApp and was trying to call you but I'm getting no answer. My name is Eric & I'm the CEO of ReConvert, my email is [email protected] could you please send me an email? I promise I'll fix any issue you may have :) Regarding fake reviews, I can assure you that 100% of our reviews are real, and took a lot of hard work to build and maintain our reputation. Also, Shopify has a 0 tolerance policy toward fake reviews. About free shipping, you CAN offer both free shipping and a discount, would you like me to set it up for you? I didn't see you reached out to our support to help you out, our support is available via live chat 24/7. Please get back to me so we can sort it out, I promise it'll will be worth your time ;) Eric | ReConvert CEO
March 28, 2023
It could be incredible, however it doesn't integrate with other product fulfillment apps like LuLu Direct or Printful and scapegoats taking responsibility for the issue by putting it on Shopify.
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at [email protected] with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care