Upsell.com ReConvert Bundles
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell
Rating
4.8
feedback
2,732
chart
#54
All reviews
Review RSS Feed
July 17, 2025
Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.
We’re genuinely sorry to hear this, and we understand the frustration - especially when tracking and ROAS are impacted. As soon as this was flagged, we escalated it internally with top urgency: our CEO, product manager, and dev team were all involved within the hour. We requested store access and a test order code to reproduce the issue, but unfortunately, this was not granted. To be clear, we prioritised this report, dropped other work, and made every effort to resolve it. Without access, we’re unable to confirm whether the issue stemmed from our code, a theme or third-party conflict, or a Shopify rendering fault. Despite the review, we’ve made a very fair offer to make things right - conditional only on reinstallation and access to debug. Please allow us the opportunity to fix this, as we were in the process of doing. We take incidents like this very seriously and are committed to transparency and accountability. Avraham Customer Success Director ReConvert
July 3, 2025
i have uninstalled this app months ago and its still charging me ~$4.99 a month - please contact me back to remove this asap
Really want to sort this out for you - please come back to me. I've emailed you on [email protected] and tried calling you - please come back to me (check spam if you don't see my message). Avraham
June 26, 2025
The trial requires you to approve up to 2000$/month payments. Not cool - never got to even use the app, I am not OK with this.
We will not charge $2000, this is simply an approval if you were to hit the top tier after the trial. Really want to sort this out for you - I've been trying really hard to get in touch with you, please come back to me. Avraham
June 17, 2025
Started billing without any usage last month.
Hi, can we sort this out for you? Please come back to me!
Aug. 25, 2025
Very bad app. They will take your profit. Based on your store orders. I had a 404 problem and they still invoiced me 100 euros. Dont download this app its has a lot of hidden fee's !
Please could you come back to me so we can sort this for you :)
June 5, 2025
We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowingly overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app. Update: We uninstalled the app, as the billing situation and requirements of us would not be sustainable for our business. We were refunded the charge made to our account for the days we used the app, which we appreciate. The above lack of transparency issues surrounding pricing still exist, however.
Thanks for your feedback and for sticking with us while we got things resolved. The issue has now been fully addressed and we’re just awaiting your confirmation on the updated/removed review as discussed 😊
March 2, 2025
Edited to add an update involving my interactions with Jordan specifically. First - I was told my issue would be resolved on a day that the development team didn’t work and the update I requested on that day (the day the development team didn’t work) and I was told the development team (who was not even working) looked at the variant image issue and the issue was resolved. I showed them screenshots of the issue not being resolved and they continued to be dishonest about fixes. On Tuesday - when the development team was back to work - I was sent a video from Jordan claiming the video showed the fix being completed. In the video - the video the development team recorded and Jordan presumably previewed before sending it over - the video clearly shows the variant images not changing. I was in touch with a support agent named Justin who agreed that the fix was not completed - which could not have been more obvious. Next, Jordan said that he and another associate watched the video and the fix was completed. Again, IT CLEARLY WAS NOT COMPLETED. Next, Jordan blamed my variant images being too similar in design - as if that has anything to do with the variants changing. Next, Jordan reached out to me to say the fix was finally completed - and once again - the issue is still unresolved. It has been more than 9 days at this point. Let’s be very real right now and straight to the point - Safta told me how pleasant I was the day before and asked me what happened. What happened is that your staff is dishonest when it comes to every single communication they send. Including you, Jordan. You blocked my communication when I asked you to call me and you refused - even though I has just spoken to Riya so I know phone contact is possible. You just didn’t want to do your job. Just like viewing the video and trying to convince me that it was fixed when the video showed the exact error I told you was happening. Your team will blame anyone because this is a behavior you taught them. Your leadership has failed this app and is honestly laughable. Again, you’re blaming me saying I was too mean or too aggressive with attempting to get my issue resolved. The point is - I was promised Friday night that the fix would be made first thing the next morning only to be told that the issue was already looked at by the dev team and they found the feature to be working — when the dev team wasn’t even there. I’ve been strung along by the entire staff and lied to at every single step along the way. The fact is, I was incredibly pleasant during set up and I have screenshots to prove it. I became increasingly unpleasant the more I was lied to. Staff should not be telling people fixes will be made when the dev team is not there. Staff should not then be telling merchants that the dev team WHO WAS NOT WORKING looked at the issue and fixed it WHEN THE OSSUE WAS NOT FIXED. Anyone in my position would be just as unhappy with the customer support experience I’ve had. And Safta asked me for a review like 10 times during the original set up and even stated that her pay is based on good reviews - which I have screenshots of as well - so I know how your app is getting so many good reviews. They hound you to review immediately. All of my points can be proven. Anyone feel free to reach out and I’m happy to share and swap experiences. Original Review: The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available. So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely. The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used. Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.
*Edit: 4 March 2025 Amanda has now uninstalled the app after repeatedly escalating beyond reason, making baseless accusations, and refusing to engage constructively with our support team. To clarify: Our team spent multiple shifts troubleshooting her issue, escalating it to our developers, and providing clear communication on expected timelines. She was never guaranteed an immediate fix, yet she continued to demand one, disregarding standard development processes. Her claims of dishonesty are false. She was kept informed every step of the way, but continually misrepresented interactions, ignored technical explanations, and accused our team of lying whenever an answer didn’t align with her demands. We do not manipulate or force reviews. Like many apps, we encourage merchants to leave feedback, but integrity is our priority. Ultimately, Amanda’s behavior became abusive, leading to our decision to disengage. We have never ever had to do this before. This was a first time in our entire company's history. While we strive to support every merchant, we will not tolerate harassment of our staff. She has now uninstalled the app, yet continues to spread misinformation. We wish her success elsewhere. ---- Original reply:- Hi Amanda (Brows by 'Bossy'), We take all feedback seriously and always strive to support our merchants to the best of our ability. However, given the nature of this situation, we want to be fully transparent. From the moment you installed our app on February 21 2025, while still on a free trial, you raised complaints and made escalating demands. By February 22 2025, just one day later, you were already insisting: “ask them to please have everything up and functioning and tested and working 100% no later than tomorrow at 10AM” and following up with statements like: “then I’ll probably find a new app,” and “just stop being dishonest... stop it.” Despite this, our support and development teams spent significant time troubleshooting, escalating, and working toward a fix - including almost two full days of my time as a supervisor and multiple shifts of live support. We remained committed to resolving your issue, even as you disregarded explanations, dismissed our efforts, and made the process needlessly difficult at every turn. While we understand that technical issues can be frustrating, we do not tolerate baseless accusations, verbal abuse, or threats toward our team - especially when they’re working to help you. You continually accused our staff of lying, refused to accept development timelines, and rejected the reality that some fixes require proper investigation and testing. When it became clear that the conversation had turned hostile and unproductive, we made the necessary decision to end engagement and block further interactions - something we do not take lightly. Even after all this, we are still working to resolve your reported bug, as we do for all our merchants, free trial or not, because our goal has always been to help. We will always stand by our team’s professionalism and the effort we put into addressing merchant concerns, but we will not engage with personal attacks. We hope you can recognize the work our team has put in and reconsider whether your review fairly reflects that. Based on our interactions, it seems likely that you will persist, but we do hope you take a moment to reflect on your approach. If you’re open to revisiting your review, we’d appreciate it. In the meantime, we’ll continue working to ensure your store runs as it should. We wish you success in your business. Jordan Customer Care Supervisor ReConvert
Jan. 17, 2025
kostenlosen plan ausgewählt und über 100 Euro bei uns abgebucht, Traurig
Hallo! Vielen Dank für Ihr Feedback! Es tut mir leid, dass es zu Missverständnissen bei der Preisgestaltung von ReConvert gekommen ist. Ich habe Ihnen eine Nachricht gesendet, um die Situation zu klären und hoffe, dass wir einen Termin für ein kurzes Gespräch finden können, damit ich Ihnen persönlich helfen kann. Bitte beachten Sie, dass ich kein Deutsch spreche – ich hoffe, Sie sprechen ein wenig Englisch, damit wir zusammen eine Lösung finden können. 😊 Ich freue mich darauf, von Ihnen zu hören! Herzliche Grüße Avraham Director of Customer Success ReConvert
Jan. 16, 2025
That annoying thing is always there, always asking me to write a review.
Really want to sort this out for you - I've been trying really hard to get in touch with you, please come back to me. Avraham
Dec. 19, 2024
charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD
Hi there, Eric here the CEO, we spoke yesterday, and I hope your issue was sorted out. Looking forward to keeping on boosting your revenue in the following years!
Dec. 9, 2024
I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement. A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired. While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability. For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.
I really want to solve this for you! Please come back to my message :) Avraham
Dec. 1, 2024
Very bad support. Very slow responses. I had a technical issue and waited more than two days, and still, no one assisted.
Hi guys, this is Eric the founder, I've sent an email through the form on the website, can you please get back to me? I promise we'll compensate you and fix the issue asap. Looking forward to hearing from you :) --- Update:- we're still trying to reach you but our email bounced back... please could you come back to me? Avraham Director of Customer Success Upsell.com (ex ReConvert)
Nov. 1, 2024
Completely un-user friendly. The quick set up has been removed so it required a confusing manual set up only. The help videos they offered still referred to the quick set up and so completely unhelpful.
Hey I've emailed you, please come back to me - I want to help!! Avraham
Oct. 9, 2024
Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made. Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app". After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)
Hi F!👋 Avraham here, Director of Customer Success. Thank you for your feedback, and we’re sorry to hear about the issues you experienced. I understand how important it is for everything to work smoothly from the start, and I'm here to help resolve any problems. It sounds like there may have been some confusion with the installation process, and I'd appreciate the chance to connect and turn this around for you. I'm going to email you, please come back to me so I can make sure everything is taken care of for you :-) Best regards, Avraham Customer Success Director
Oct. 8, 2024
need plus plan to edit checkout!! very bad
Hi 👋 I’m sorry to hear that you're disappointed about not being able to add upsells at checkout without a Shopify Plus plan. Unfortunately, this limitation is set by Shopify, not ReConvert, as Shopify only allows upsell options at checkout for Shopify Plus customers. This restriction applies to all upsell apps across the platform. While I wish there was more we could do, this is something that is beyond our control. Best regards Avraham Director of Customer Success ReConvert
Aug. 8, 2024
App is not working with new Stripe update, but ReConvert does not know about it and will just keep you busy without any further help. Constantly received wrong information and then someone else from the team would advise the complete opposite. Confusing communication, very disappointing considering you spend hours setting everything up and they are not able to tell you what the problem is after days and then another app just tells you it is because of stripe within 2 minutes. Total waste of my time the past week
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
July 31, 2024
Stupidly expensive app. Taking money not just on the orders created through post-purchase but based on your stores own hard earned orders is unfair. This app resulted in 2 extra small discounted orders totalling $28 but charged $80 because our store has many unrelated orders. Stay clear! Looking at a few of their 5 star reviews they seem fake. Stay clear this app is a scam
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
July 12, 2024
Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo
I want to sort this for you - please come back to me! Avraham
May 3, 2024
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Feb. 2, 2024
Wont upgrade shopify acct to use. Not useful for stores that are trying to grow but dont have the sales yet to upgrade to plus
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success