Upsell.com ReConvert Bundles
Create Cart Upsell & Cross Sell + Post Purchase Upsell...
Rating
4.8
feedback
2,830
chart
#80
All reviews
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Sept. 22, 2025
Hola me hicieron un cobro por no usar la app, sólo la use como prueba y me cobraron 4.99 usd muy MALA EXPERIENCIA
Hola, ¡lamento oír eso! Generalmente, si la aplicación está instalada, el sistema no distingue entre pedidos de prueba, pero con gusto puedo resolver esto y corregirlo. ¡Queremos que estés contento! Te envié algunos mensajes, por favor, contáctame. ¡Sé que podemos solucionar esto! Avraham Director de Éxito del Cliente ReConvert
Sept. 13, 2025
Still being charged despite having uninstalled the app
Hi Alejandro I'm so sorry to hear this - I'm not sure what happened here as it is not possible that the app could continue to charge you after uninstalling (unless there was an annual plan perhaps that was managed outside of Shopify?) In any case, I'm here to help and we will resolve whatever issue you have had. I can also see you're a long-term valued customer of ours and I want to do whatever I can to make this right. Please come back to me asap so we can resolve! Avraham Director of Customer Success ReConvert
Sept. 9, 2025
They launch new versions of the app which require you to rebuild all of your funnels. You can't update or migrate your funnels which you have spent hours building, the only option is to rebuild them from scratch. Customer support were unable to assist, except to tell me as we have not upgraded our app to the new version our thank you page upsells have stopped displaying.
Hi there B, I've reached out to you - please come back to me so I can sort this for you! Avraham Customer Care Director ReConvert
Aug. 31, 2025
dreck
Hi there, I'm sorry the app did not meet your expectations. I see that you only had the app installed for four minutes and did not reach out to support. I've reached out to you, please come back to me :) Thanks Avraham Director of Customer Success ReConvert
Aug. 26, 2025
Not even a 1 star review for them!!!!! Staffs are going away when i question them and not able to answer it. This app is a nightmare. Completely confusing interface, buggy features, and poor customer support that barely helps. Setting up upsells or automations is frustrating and time-consuming. I wasted hours trying to make it work, and it still doesn’t function properly. Not recommended at all. Total disappointment.
Hi there, I'm so sorry you experienced this - we will reach out in the next 24 hours to make sure this is sorted for you - I want to make things right!! Avraham Director of Customer Success Upsell.com
Aug. 21, 2025
UPDATE: No refund has been given. No credit has been given. The “reaching out of goodwill” was them finding my business socials and leaving a message on Instagram saying “Hi, is someone there?” The instagram page @reconvert.io has since been blocked. Communication via email is preferred. Great professional response down below to save face, however it is not true. The circumstances are 100% the same. I have asked via email to just be left alone at this point. However, there’s been back and forth and now visits to my socials from this company. I have been overcharged for this app even after uninstalling and canceling services. I reached out to Shopify for assistance and was told to contact the app directly to have charges removed. I have paid for the app once and was refilled again because now I had canceled the app 2 days after the charge was applied. Speaking to Ashley, I received no help other than to reinstall the app to receive a credit for the charge. However, I do not need the app so why would i reinstall just to be overcharged more for a service I clearly no longer needed. They will give you the run around if there is ever an issue with billing so be weary… Horrible experience when they could have just offered the credit for a customer who has not used their services after being charged but again was forced to reinstall app o receive credit. Where is the customer service of morality? Other apps sent credit immediately we need more app developers like that, that help small businesses vs taking from them with no accommodations and real support. My advice… Find a better app to use for this. One with integrity.
**Update = We have tried to reach out numerous times - we will continue to do so to try to fix things here. Hi Arasi, Thank you for sharing your feedback. I’m truly sorry for the frustration and poor experience you had. After reviewing your case, I can confirm that we mishandled the situation and did not provide the level of support or fairness we aim to uphold. We have already addressed this internally with our team to ensure such mistakes do not happen again. In your specific case, I have authorised a refund and reached out privately with an additional goodwill offer to make this right. We value every merchant who uses ReConvert and are committed to fair billing, transparent processes, and responsive customer care. Your feedback helps us improve, and I hope we can regain your trust. Avraham Director of Customer Success ReConvert
Aug. 18, 2025
horrible app, extremely confusion and bad customer service. there are way better app available out there
Hoi Drie Het spijt ons te horen van je ervaring. We hebben onze gegevens gecontroleerd en hebben geen ondersteuningsverzoek van je winkel ontvangen. Ons team biedt bijna 24/7 live ondersteuning en lost de meeste problemen binnen enkele minuten op. We hebben via verschillende kanalen contact met je opgenomen om te helpen, en we stellen het op prijs als we dit samen kunnen oplossen in plaats van alleen via een 1-sterrenrecensie op de hoogte te worden gesteld van problemen. Beantwoord mijn berichten zodat we dit voor je kunnen oplossen. ---- Hi Drie We’re sorry to hear about your experience. We’ve checked our records and haven’t received any support request from your store. Our team offers near 24/7 live support and resolves most issues within minutes. We’ve reached out through multiple channels to help, and we’d appreciate the opportunity to resolve this together rather than learning about issues only through a 1-star review. Please reply to my messages to you so we can get this fixed for you.
Aug. 13, 2025
I was not happy with the payment model so I uninstalled the app. After that I keep getting constant spam from the app support, several e-mails a day.
Hi Mia Sorry you're upset with the payment model. You said you didn't want to approve the payment, so didn't install the app. That's fine, but we need to be able to charge stores with higher order values - this is what the approval is for - stores with lower order values and revenue will never be charged that amount. :) I've tried to contact you directly a number of times to sort this and work together for you - we take our reviews and customer care seriously, hence why we're trying to reach you. Please come back to me so we can sort this for you! Jordan Customer Care Supervisor
Aug. 6, 2025
Que atualização horrível, ficou muito difícil de entender as funções
Olá Saymon - sentimos muito pela sua frustração. Pelo que vimos, você desinstalou o app em menos de um dia e deixou uma avaliação de 1 estrela sem entrar em contato com o suporte. Nossa equipe está sempre disponível e pronta para te ajudar a entender as funcionalidades. Estamos entrando em contato agora para tentar resolver isso com você. Atenciosamente, Avraham Diretor de Sucesso do Cliente ReConvert
July 21, 2025
Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs. Got charged $5 for "usage" without a single transaction. From first install to uninstall was done in one day. Nothing in a live environment. Only found out during the store's monthly bill. App may be great but business practices are deceptive Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR
Hi there RJ, To clarify a few points:- ReConvert is free for development stores, but your store was not classed as a dev store by Shopify - so normal billing applied. I appreciate your store may not have been 'live' to customers, but it was still a paid, live Shopify plan that you would still have been paying Shopify for. Your 14-day free trial began on install (18 June) and ended on 2 July. You weren’t charged during that time. The charge of $4.99 was applied after the trial expired, based on 50 orders recorded. I fully appreciate that these were test orders, but again, as it was on a non-development store, these are recorded by the system as actual orders. The app was uninstalled on 7 July - 19 days after install, not “same day” as stated. Had you reached out via chat, we’d have gladly resolved this. But the claim of being charged unfairly, without any usage, is simply false. This review is not only inaccurate - it’s actively misleading. I've messaged you and I'd love to sort this for you, but kindly amend this as it's not accurate. A simple message to our 24/7 live chat support (real humans that we invest a lot of time, training and money into!) would have sorted this for you in a few moments. Looking forward to hearing from you, Thanks Avraham Director of Customer Success ReConvert
July 18, 2025
Misleading Charges – Avoid This App! I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion! It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert. There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned. I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store. If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders. While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged. This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales. Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem. Contact me on [email protected]
Update 29.7.25 We’re sorry to see this review. On June 26, you asked whether pricing was based on all store orders or only those from the app. Our team clearly explained it’s based on total store orders, as stated in our pricing model. You first confirmed the pricing model with our team, then installed the app the same day and used it throughout the 14-day free trial. The app remained active throughout the 14 days, and the charge that followed on conclusion of the free trial, was in line with the confirmed terms. We always aim to be transparent and fair, and we’re sorry to hear the experience didn’t meet your expectations. We have tried for 2 weeks to engage with you only hearing back on 27 July, where you told us you had no intention of wanting this resolved, just to leave a 1* review. We will be following up iwith Shopify on this as this is a bad faith review, something Shopify are specifically opposed to. We would urge you to reconsider, and to proactively reengage with our support team to resolve. Avraham Director of Customer Success ReConvert ---- Thanks for your review. We’re always open to feedback, but a few clarifications are important here: ReConvert charges based on order volume because the app loads and functions on every order’s thank you page. This is clearly stated in our pricing and fully aligned with Shopify’s app billing model - not something we set unilaterally. Shopify only allows usage-based pricing when the app is triggered, which ReConvert is, even without conversions. The vast majority of ReConvert users see significant ROI. When that’s not the case, we’ll always review billing and work with merchants fairly - but leaving a 1* review before any meaningful conversation or contacting support, doesn’t reflect the level of support we offer or the circumstances accurately. I've messaged you, please come back to me so we can resolve this Avraham Customer Care Director ReConvert
July 17, 2025
Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.
We’re genuinely sorry to hear this, and we understand the frustration - especially when tracking and ROAS are impacted. As soon as this was flagged, we escalated it internally with top urgency: our CEO, product manager, and dev team were all involved within the hour. We requested store access and a test order code to reproduce the issue, but unfortunately, this was not granted. To be clear, we prioritised this report, dropped other work, and made every effort to resolve it. Without access, we’re unable to confirm whether the issue stemmed from our code, a theme or third-party conflict, or a Shopify rendering fault. Despite the review, we’ve made a very fair offer to make things right - conditional only on reinstallation and access to debug. Please allow us the opportunity to fix this, as we were in the process of doing. We take incidents like this very seriously and are committed to transparency and accountability. Avraham Customer Success Director ReConvert
July 3, 2025
i have uninstalled this app months ago and its still charging me ~$4.99 a month - please contact me back to remove this asap
Really want to sort this out for you - please come back to me. I've emailed you on [email protected] and tried calling you - please come back to me (check spam if you don't see my message). Avraham
June 26, 2025
The trial requires you to approve up to 2000$/month payments. Not cool - never got to even use the app, I am not OK with this.
We will not charge $2000, this is simply an approval if you were to hit the top tier after the trial. Really want to sort this out for you - I've been trying really hard to get in touch with you, please come back to me. Avraham
June 17, 2025
Started billing without any usage last month.
Hi, can we sort this out for you? Please come back to me!
Aug. 25, 2025
Very bad app. They will take your profit. Based on your store orders. I had a 404 problem and they still invoiced me 100 euros. Dont download this app its has a lot of hidden fee's !
Please could you come back to me so we can sort this for you :)
June 5, 2025
We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowingly overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app. Update: We uninstalled the app, as the billing situation and requirements of us would not be sustainable for our business. We were refunded the charge made to our account for the days we used the app, which we appreciate. The above lack of transparency issues surrounding pricing still exist, however.
Thanks for your feedback and for sticking with us while we got things resolved. The issue has now been fully addressed and we’re just awaiting your confirmation on the updated/removed review as discussed 😊
March 2, 2025
Edited to add an update involving my interactions with Jordan specifically. First - I was told my issue would be resolved on a day that the development team didn’t work and the update I requested on that day (the day the development team didn’t work) and I was told the development team (who was not even working) looked at the variant image issue and the issue was resolved. I showed them screenshots of the issue not being resolved and they continued to be dishonest about fixes. On Tuesday - when the development team was back to work - I was sent a video from Jordan claiming the video showed the fix being completed. In the video - the video the development team recorded and Jordan presumably previewed before sending it over - the video clearly shows the variant images not changing. I was in touch with a support agent named Justin who agreed that the fix was not completed - which could not have been more obvious. Next, Jordan said that he and another associate watched the video and the fix was completed. Again, IT CLEARLY WAS NOT COMPLETED. Next, Jordan blamed my variant images being too similar in design - as if that has anything to do with the variants changing. Next, Jordan reached out to me to say the fix was finally completed - and once again - the issue is still unresolved. It has been more than 9 days at this point. Let’s be very real right now and straight to the point - Safta told me how pleasant I was the day before and asked me what happened. What happened is that your staff is dishonest when it comes to every single communication they send. Including you, Jordan. You blocked my communication when I asked you to call me and you refused - even though I has just spoken to Riya so I know phone contact is possible. You just didn’t want to do your job. Just like viewing the video and trying to convince me that it was fixed when the video showed the exact error I told you was happening. Your team will blame anyone because this is a behavior you taught them. Your leadership has failed this app and is honestly laughable. Again, you’re blaming me saying I was too mean or too aggressive with attempting to get my issue resolved. The point is - I was promised Friday night that the fix would be made first thing the next morning only to be told that the issue was already looked at by the dev team and they found the feature to be working — when the dev team wasn’t even there. I’ve been strung along by the entire staff and lied to at every single step along the way. The fact is, I was incredibly pleasant during set up and I have screenshots to prove it. I became increasingly unpleasant the more I was lied to. Staff should not be telling people fixes will be made when the dev team is not there. Staff should not then be telling merchants that the dev team WHO WAS NOT WORKING looked at the issue and fixed it WHEN THE OSSUE WAS NOT FIXED. Anyone in my position would be just as unhappy with the customer support experience I’ve had. And Safta asked me for a review like 10 times during the original set up and even stated that her pay is based on good reviews - which I have screenshots of as well - so I know how your app is getting so many good reviews. They hound you to review immediately. All of my points can be proven. Anyone feel free to reach out and I’m happy to share and swap experiences. Original Review: The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available. So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely. The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used. Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.
*Edit: 4 March 2025 Amanda has now uninstalled the app after repeatedly escalating beyond reason, making baseless accusations, and refusing to engage constructively with our support team. To clarify: Our team spent multiple shifts troubleshooting her issue, escalating it to our developers, and providing clear communication on expected timelines. She was never guaranteed an immediate fix, yet she continued to demand one, disregarding standard development processes. Her claims of dishonesty are false. She was kept informed every step of the way, but continually misrepresented interactions, ignored technical explanations, and accused our team of lying whenever an answer didn’t align with her demands. We do not manipulate or force reviews. Like many apps, we encourage merchants to leave feedback, but integrity is our priority. Ultimately, Amanda’s behavior became abusive, leading to our decision to disengage. We have never ever had to do this before. This was a first time in our entire company's history. While we strive to support every merchant, we will not tolerate harassment of our staff. She has now uninstalled the app, yet continues to spread misinformation. We wish her success elsewhere. ---- Original reply:- Hi Amanda (Brows by 'Bossy'), We take all feedback seriously and always strive to support our merchants to the best of our ability. However, given the nature of this situation, we want to be fully transparent. From the moment you installed our app on February 21 2025, while still on a free trial, you raised complaints and made escalating demands. By February 22 2025, just one day later, you were already insisting: “ask them to please have everything up and functioning and tested and working 100% no later than tomorrow at 10AM” and following up with statements like: “then I’ll probably find a new app,” and “just stop being dishonest... stop it.” Despite this, our support and development teams spent significant time troubleshooting, escalating, and working toward a fix - including almost two full days of my time as a supervisor and multiple shifts of live support. We remained committed to resolving your issue, even as you disregarded explanations, dismissed our efforts, and made the process needlessly difficult at every turn. While we understand that technical issues can be frustrating, we do not tolerate baseless accusations, verbal abuse, or threats toward our team - especially when they’re working to help you. You continually accused our staff of lying, refused to accept development timelines, and rejected the reality that some fixes require proper investigation and testing. When it became clear that the conversation had turned hostile and unproductive, we made the necessary decision to end engagement and block further interactions - something we do not take lightly. Even after all this, we are still working to resolve your reported bug, as we do for all our merchants, free trial or not, because our goal has always been to help. We will always stand by our team’s professionalism and the effort we put into addressing merchant concerns, but we will not engage with personal attacks. We hope you can recognize the work our team has put in and reconsider whether your review fairly reflects that. Based on our interactions, it seems likely that you will persist, but we do hope you take a moment to reflect on your approach. If you’re open to revisiting your review, we’d appreciate it. In the meantime, we’ll continue working to ensure your store runs as it should. We wish you success in your business. Jordan Customer Care Supervisor ReConvert
Jan. 16, 2025
That annoying thing is always there, always asking me to write a review.
Really want to sort this out for you - I've been trying really hard to get in touch with you, please come back to me. Avraham
Jan. 25, 2025
UPDATE: IT'S BEEN FEW MONTHS UNINSTALLING THEY ARE STILL CHARGING YOU EVERY MONTH MINIMUM OF 4.04£ totally CRAZY. DO NOT USE THIS APP complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND
Update:-> Hi Kaan, Thank you for updating your feedback - I've updated ours here too. I’m truly sorry to hear about the issues you’ve experienced with ReConvert, and I want to emphasize that I’m here to personally address them. I’ve reached out to you directly several times to resolve these concerns, yet I haven’t received any response from you. I understand your frustration, but leaving additional negative feedback on the app store without engaging with our attempts to help makes it difficult for us to resolve the situation. My goal is to work with you to address the issues you’ve raised, including the charges, delays in communication, and technical challenges, so we can find a resolution that works for you. I’ve emailed you again to revisit these matters, and I remain committed to making things right. If there’s anything else you’d like to share, please don’t hesitate to reply so we can work toward a solution together. Your feedback is important to us, and I hope we can turn this around for you. Kind regards Avraham Customer Success Director ReConvert