Upsell.com ReConvert Bundles
Create Cart Upsell & Cross Sell + Post Purchase Upsell...
Rating
4.8
feedback
2,843
chart
#54
All reviews
Review RSS Feed
Jan. 20, 2026
Great service
Short and sweet! It is always rewarding to hear that the service hit the mark. Great service is the foundation of a happy customer journey.
Jan. 20, 2026
Super quick (really a response less then 1 minute) and actual helping customer support.
A response time of less than a minute is truly elite! It’s one thing to be fast, but being actually helpful at that speed is the gold standard for support. It’s clear the team is not just monitoring the queue, but truly understands the product.
Jan. 20, 2026
Jan. 20, 2026
The Customer Service is incredible! They were quick to respond and helped me solve my issues so efficiently! This app is awesome!
That is a glowing review! Combining incredible customer service, speed, and efficiency is the ultimate "triple threat" for any app's reputation. It's clear the team didn't just solve the problem, they turned the entire experience into something awesome.
Jan. 19, 2026
Jan. 19, 2026
Jan. 17, 2026
got upsell today cause i was using OCU before. Zipify OCU basically makes it so that post purchase upsells are separate transactions from the original order this means that if a customer later chargebacks their order with 2 post purchase upsells, you get 3 separate chargebacks which basically will inflate your chargeback rate and get you shut down by shopify EASILY this is so dangerous, which is why i switched to ReConvert. ReConvert edits all upsells into the original order so everything will count as just 1 order. this gives me great relief and anxiety about having my cb rate artificially inflated ashely has also been a great help with setting everything up from the beginning.
That is a incredibly insightful breakdown of a very real risk! You’ve highlighted a crucial technical distinction: the difference between independent transactions and order editing. In the world of e-commerce, a chargeback rate hitting even 1% can trigger red flags with processors. Having one disgruntled customer turn into three separate disputes is a nightmare scenario for any merchant's longevity. It sounds like the switch to ReConvert hasn't just improved your workflow - it’s protecting your entire business foundation. It’s also great to hear that Ashley was there to bridge the gap and get that safer setup running smoothly from day one. That kind of peace of mind is priceless.
Feb. 14, 2026
Very quick, friendly & efficient service from the team, they solved my query within 5 minutes. Super helpful! Thanks Sauyma :)
Speedy service for the win! 🚀 Thanks so much for the shoutout to Saumya and the team. We're always here if you need anything else!
March 22, 2026
Hi Omar, We'd like to learn what we did wrong, and how we can set it right. We've sent you an email, please check your inbox. Best, Upsell support team
Jan. 16, 2026
Utilizei o aplicativo por algum tempo, e obtive suporte quando necessitado!
É excelente saber que, durante todo o tempo em que você utilizou o aplicativo, o suporte esteve presente e foi efetivo quando você mais precisou! Essa consistência no atendimento é o que constrói a confiança a longo prazo. Saber que você obteve a ajuda necessária mostra que a equipe valoriza a experiência do usuário tanto quanto a funcionalidade do app.
Jan. 15, 2026
Ashley was amazing so helpful and fixed my issue super quick :)
We think Ashley is pretty amazing, too! 🌟 So glad she could get everything sorted out for you quickly. Thanks for the kind words and for using our app!
Jan. 14, 2026
This is a great app that genuinely drives more sales
That is the ultimate feedback! It’s one thing for an app to look good, but it’s another thing entirely for it to genuinely drive sales. At the end of the day, that ROI (Return on Investment) is exactly why tools like this exist. Knowing that the app is actively moving the needle for your business is a huge win.
Jan. 14, 2026
I had a very frustrating experience with Upsell.com. There is no clear or real time overview of the costs you are building up while using the app. Charges are not visible in advance and are suddenly deducted, which came as a complete surprise. In my case the app generated €340.86 in upsell revenue, while €424.70 was charged in usage fees. Paying more than the app earns makes no sense for a merchant. The pricing structure is unclear and based on impressions that often do not convert, yet still count towards billing. Without clear cost visibility or safeguards this app is risky to use. I would not recommend this app unless you are willing to constantly monitor your Shopify bill and accept unexpected charges.
Thank you for sharing your feedback. We take concerns regarding billing and transparency very seriously. We have reached out to you multiple times via Email to discuss your specific account charges and review these calculations together, but we have not yet received a response. Our goal is to ensure our pricing adds clear value to your business. We would welcome the opportunity to investigate your case further and clarify how our usage fees are structured. Please check your inbox or reach out to us directly so we can resolve this for you.
Jan. 14, 2026
Awesome. Alex was very helpful!
That is fantastic to hear! Alex is clearly on a roll - consistency like that makes a world of difference when you're trying to get things done. It’s always a win when "awesome" software is backed by an "awesome" human.
Jan. 13, 2026
Shafta est exceptionnelle.. un service tres repondant avec lein de patience et ecout. Merci a Elle depuis la creation de ma boutique.
C'est un témoignage magnifique ! Savoir que Shafta vous accompagne avec autant de patience et d'écoute depuis la création de votre boutique est la preuve d'un partenariat de confiance. Monter un projet de A à Z peut être stressant, et avoir quelqu'un de "répondant" fait toute la différence. C'est ce genre de soutien humain qui transforme une simple application en un véritable outil de réussite.
Jan. 13, 2026
We didn't use the app for probably a year or so und forgot to delete it. With the time, the amounts charged went 10x out of nowhere. Last month they charged us $319 for nothing. Seems very criminal. Upsell.com team - if you want me to adjust this review, please refund
Using app
Almost 5 years
Total reviews
1
Average rating
1.0
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply all to the email I've sent you (to make sure it's received by me directly). Many thanks Avraham Director of Customer Success Upsell.com
Jan. 12, 2026
Hey! Thank you for your 5* review and I'm pleased you are happy! Always here for you 🖤 Avraham Customer Success Director Upsell.com