BOLD Memberships

June 14, 2017

I have no idea about coding, and as I am based in Australia the time difference can be somewhat difficult.. But Bhumi was fantastic! Totally sorted out what I couldn't figure out, put it together for me in a pleasant and stress free way! I can highly recommend using Bold Recurring Memberships and reaching out to Bhumi for support.

June 7, 2017

Cannot say enough good things about the customer support, absolutely ANY thing that I had a question about they went out of their way to assist me from videos to screen shots step by step instructions, Chris, Bhumi and Brendin we above and beyond. They always were prompt with a response and a solution. I am a graphic designer, however I know NOTHING about coding and the backdoor side of web design. They helped me set things up the way I had envisioned, and were very patient with me while I was explaining to them what I wanted and the different requests I had. I recommend this service to ANYONE! Great, great, great customer service!

May 25, 2017

Nice customer service :) very fast support.

May 22, 2017

Hi, I am a very cautious person where I always need to know as much as I can prior to loading any apps. This one was no different so during 2016 and into 2017 I communicated with their support. I have to admit they were quick to respond, professional and honest (no exaggerations) as to the features of their program. In the beginning of May 2017 I knew this would be perfect for my company so I downloaded and had Bold insert all the required code. It took about a week for them to schedule this into their workflow and the changes they made were seamless without any problems to my existing environment. It took me a 2-3 days to get a feel of how everything works and to test the financial side of the process. I am extremely pleased with the tight integration with Shopify & Stripe and my Members have not had any problems purchasing memberships. This is a fantastic application and would recommend it to anyone looking for a a Membership/Subscription tool. Don Smeth KutiSkin Corporation (https://www.kutiskin.com)

May 9, 2017

The staff was attentive, knowledgeable, sincere and my website was up and running in no time! They were very clear with directions, understanding of my time frame and genuinely enjoyable to work with! Chris was my primary contact, and definitely knocked it out of the park! I was highly impressed and look forward to working with the company!

May 6, 2017

The Bold staff is always very supportive and now for the second time helped me with the setup in record time. Thanks!

April 18, 2017

Fantastic service. Answered questions promptly, accurately and clearly. The solved an issue in record time!

April 14, 2017

I have to be honest this app needs serious upgrades. An autoresponse email and new notification would be great additions that are lacking. It also gets expensive quickly as you grow your audience. I can't justify the expense as the app is not a fully functional member manager.

April 5, 2017

So Far this app is working perfectly for me. I did need some assistance initially setting things up the way I wanted but I got some AMAZING help from Chris! He really put a lot of time and effort into things that I wanted that I wasn't even sure was possible. Definitely try out this app because even if your not sure what to do, Chris or the other Support members are very accessible and amazingly Helpful!! Overall I recommend Bold apps due to their functionality and probably the most important thing The Support Team! Feel free to check out the flow of things on my site www.BoxTheLook.com ;-)

March 22, 2017

If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, other formatting issues occurred. As far as support goes, expect anywhere from 24-48hrs for email response time. Every time I replied to an email a different staff person from the Bold team would respond so I'd end up having to explain again. Needless to say I worked with four people from the Bold Membership team and got nowhere. I worked with Pixel Union to help sort out the pricing issue and they responded and said Bold was overriding the pricing display and could not help. My store had to be closed for over a week to try and hunt down the errors that the Bold Membership had caused.

Feb. 15, 2017

Chris did an excellent job doing the install. I had further questions and the team responded quickly and helpfully to the ticket I put in. Thumbs up. Donald

Feb. 8, 2017

Thank you for helping with installation! This is my 1st store so I have a lot to learn but your responses are so fast and helpful that I have no doubt it will be a great success. Love the app too! So far it has everything I need at the moment.

Feb. 1, 2017

Brendin was a huge help for us in a last minute pinch! It took a few phone calls and emails but once Brendin came into the loop it was resolved easily and quickly. He also gave us suggestions that we are excited to follow up on. Overall .. great experience!

Jan. 6, 2017

It does not work! Completely nonsense! Definitely a crap! It's just ridiculous ...

Jan. 6, 2017

Overall good, I just wish you had the option to charge a one registration fee for memberships. Seems like a given but I was told I would have to pay the custom developer for such a thing.

Jan. 2, 2017

Bold has done a great job in assisting me in technical issues. They're very quick to respond (usually within in a couple of hours during their business hours) and quick to resolve an issue. I've reached out multiple times on different issues and they've always quickly responded. It took a bit longer than I would of hoped for on one technical issue, but the issue seemed to be pretty involved on their end, they ensured my store was still functional during that time, and ultimately the issue was completely resolved. Corey has been my main contact within Bold and he has done a wonderful job addressing my issues and concerns.

Dec. 28, 2016

this is exactly what we needed to manage our VIP service clientele. This has been very easy to set up and the Bold team has been very helpful.

Dec. 21, 2016

Thanks to Corey I got my membership app to do what I needed it to do! Thanks again :)

Nov. 22, 2016

Was having a lot of trouble with the html coding and getting things done. When you own several companies, you have a ton of projects so it's extremely beneficial if I can knock things out on the spot rather than waiting a week for support tickets. I hopped on chat and Corey went the extra mile and really saved the day for me. Now I can continue with my projects and get everything done so I can serve my own customers more efficiently! The problem for him is that now when I need help, I'm bothering him!

Nov. 17, 2016

There aren't enough words to describe how thankful I am for this app and for Corey in customer support. He answered all my questions and made the learning process so easy! Great app! Great service!