All reviews

Rating Breakdown

  • 5
    76% (226 ratings)
  • 4
    8% (25 ratings)
  • 3
    2% (6 ratings)
  • 2
    1% (4 ratings)
  • 1
    12% (37 ratings)
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4 / 5 Share

Oct. 12, 2016

I booked a section for phone help. It past 30 minutes, and no one called and no update either. After several phone and email attemp to them, another agent called in about 1 hr later. It turns out the original agent had an urgent and left the office early. I am happy with the fix but still think a good support team should do better. As matter of fact, Shopify's support is alway great. The app looks good though.

Using app

3 days

Total reviews

2

Average rating

2.5

5 / 5 Share

Oct. 10, 2016

So far, I am loving this app! I am using it for collecting donations actually. I feel this app fits my needs better than any other donation app. It has a very professional look and feel and the support team at Bold has been there every step of the way. Thanks for such a great app!

Using app

20 days

Total reviews

4

Average rating

5.0

1 / 5 Share

March 20, 2017

It just doesn't work. It never creates subscription box order and I can't manually see shipping address that used entered to manually ship the order! The experience is not the smoothest (1), it's still limited functionality: It's possible to only have text field and text area as additional info fields. It shouldn't be that hard to make all the other input fields types available, too. Some email templates are not possible to save templates for (member invite template). I ended up doing a lot of extra work that I think the app itself should offer, not that a developer should develop to enhance the app functionality. The documentation is confusing and limited. (1) - The widget/form is loaded via AJAX; First some basic form is visible and then the translation and everything else happens in an AJAX callback

Using app

Over 2 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 23, 2016

Amazing app and top notch support! Very professional! Once again they helped me very fast and effective. This app rocks!!!!

Using app

About 2 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Sept. 22, 2016

Great customer service from Corey - very fast responses. This app would be great for the basic membership type service, however we needed something more robust and customizable. It was lacking key features that we needed like the ability to customize the membership start and end dates, customize on an individual member level what they can see or can't see, no way to delay the capture of payment, and not enough design control. After some quick research I found that Stripe and Paypal do support "authorization & capture" so it might be possible to do at a gateway level, but not at the app level.

Using app

About 22 hours

Total reviews

1

Average rating

3.0

5 / 5 Share

Sept. 17, 2016

Fast and Precise Service. I am extremely excited!!! This is my 2nd app from Bold!!! Bold Apps is the best!!! Thank you, Cool Approved Store coolapproved.store

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 14, 2016

Amazing app! Just what I needed and Marty was great, he did the installation was much quicker than expected and we already have subscribers in the first week! Thanks so much!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2016

Exactly what I needed to take my store to the next level.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2016

Exactly the app I needed to make my business class concept work. Marty got the app installed right away and Corey was quick to give me answers. Thanks guys. Great product!

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 21, 2016

Usually I love all of your app's but this one I keep getting customers telling me that it locks up after hitting pay when using there mobile phone or tablet to signup. When I sent you email I was told this is a known problem. If this is the case why does it not get fixed. Most people use mobile products for there web access now. I am finding this very limiting and will have to look for alternatives if it does not get fixed

Using app

3 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 10, 2016

Fast and easy way to get everything done in one app. Check us out at www.ycddiscounts.com

Using app

29 days

Total reviews

19

Average rating

4.5

5 / 5 Share

Aug. 9, 2016

I would definitely recommend this app. I'm in the process of setting up a craft newsletter to be delivered on a membership basis. The Support team was wonderful in helping to set up the store, and very responsive. Easy to add plans into my store pages. This app was critical in helping to get everything up an going!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2016

Great app! The support team was very helpful installing the code, and they even corrected the front end view where some CSS wasn't right! Highly recommended!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2016

Bold is the best with Customer Service! Marty is great with fast setups and answers! Love this app so far and will be purchasing more apps from Bold. Marty thank you for the great service and helping me make my site more interactive and fun!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 8, 2016

10+ support and the app is working great !

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2016

Great app. Only one out there that allows me to have the memberships that I needed for my business model to work.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 28, 2016

Great app! Great customer support! Very responsive!

Store

Drdmca

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2016

Looks like a great app. I just had the bold team install it and Marty did an excellent job (I tried to install it but had some errors) he got it done in less than an hour from when I messaged them. Great team!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2016

Awesome customer service. Despite our roughly 12 hrs time difference (im based in the Philippines), they reply and address your issues really fast and pinpoint. I sent queries and information about 3 of their products and i got replies on all three almost simultaneously. :) the apps ive tried are as follows : recurring membership, loyalty points and customer pricing. All the apps work great.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 13, 2016

We installed the Recurring Memberships app for our non-profit website to manage our memberships. The Bold Apps team was extremely helpful, attentive, and fast with installation assistance as well as email correspondence. Using the app so far seems to be user friendly and has the ability to fit our needs!

Using app

5 months

Total reviews

1

Average rating

5.0