BOLD Memberships
Memberships App for Shopify
Rating
4.3
feedback
298
chart
#2,033
All reviews
Rating Breakdown
Review RSS Feed
May 4, 2021
I noticed some styling bugs and decided to reach out to Bold via live chat. Never do that. You’ll get a bot to tell you to hold on. You’ll wait forever and the bot will return and ask you to hold on again. After the bot I decided email bold. They then sent me the same instructions I used to install and build out the app. I’m yet to reach anyone willing to address my problem and will most likely have to hire a freelancer to work on these bugs for me, which seems unfair considering I’m being charged for a service that wouldn’t work otherwise.
Thank you for your feedback. We are so sorry that you experienced that with our live chat. We want to make it so, our support team is easily contacted and that your problems are looked at. Our app experts will be sure to resolve these issues for you promptly!
March 30, 2021
solid app but could really use discount codes for the memberships. Hamza is an excellent customer service rep
Thank you for your review and feedback ! We are so happy that Hamza provided you with excellent support.
Jan. 21, 2021
I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions and they all say its the Bold app causing the problem. I'm now forced to look for a better alternative as I can't grow my business knowing that this problem will persist.
Thank you for your feedback. We are so sorry for the issues you have been experiencing, we have our developers looking deeper into this issue. We really want to help you resolve this and thank you so much for your patience, we really appreciate it.
Jan. 17, 2021
I had a technical issue with my Membership app and reached out to the BOLD team and Esha fixed it right away. So helpful, easy and such a pleasure to work with. Thanks team! (and especially Esha)
Thank you so much for you review. We are so pleased that the team and Esha was able to fix your issue right away. We thank you for choosing Bold and remember we are always there to help when you need us!
Jan. 11, 2021
I had a few issues with this app but with the AMAZING help of Hamza he helped me solve all the issues I was having- he was very patient and got the job done. Now that its running smoothly hopefully the app will preform
Jan. 8, 2021
Terrible App, on top of Paypal problem, styling also doesn't change immediately, it takes a day or two if you change the color or font!!! It take time...bcs it is marinated to be cooked!!!! SO STUPID!!! and SO FRUSTRATING!!! Have only one App but FUNCTIONAL!!!
Thank you for your feedback. We apologize for any frustration this may have caused you, we are constantly working on improving our app. Thank you for bring this to our attention.
March 12, 2021
Thank you Nikhil for your support, you were very knowledgable and helped me solve my issue to get my store up and running.
Thank you for your review. We are thrilled that you are enjoying the app and that Deelen was able to help you! We are always happy to help!
Nov. 10, 2020
Terrible app, generates a lot of problems with customers that they make a PayPal claim and after many cases, your paypal account finishes banned.
Nov. 5, 2020
Michelle from Bold customer service is absolutely fantastic. So patient with me as I had a lot of questions and issues to work through and we got them all solved rather quickly. Thanks Michelle!
Thank you so much for your review! You happy to hear that Michelle was able to provide great customer service and resolve any issues you had. Please eel free to checkout our Help Center or reach back out if you have any other questions!
Oct. 27, 2020
After a little struggle setting up, I received great support from Esha. She patiently walked me through the process and resolved my issues.
Thank you so much for your review. We are very happy to hear that Esha was able to turn your experience around and provide you with the help that you needed! Please don't hesitate to reach out should you require any more assistance.
Sept. 28, 2020
I would personally avoid if you can. Not quite sure how it has such great reviews... Not only is the customer support terribly slow but the app does not even allow you to use your themes checkout. It instead creates an unsightly checkout experience with way too many steps involved thus reducing the likelihood of a customer even purchasing a plan.
Sept. 2, 2020
After 3 days of waiting for the first response, a guy from support named "Bhumi" responded, I literally replied to him in minutes, after that he replied back in 2 days... I need fast support because this App is not working and not showing content for members only and they keep unsubscribing.
Sept. 1, 2020
Every time I need help the support team, specially Naman have been very helpful and diligent. Thank you!
Aug. 10, 2020
Great support service. I had the pleasure to be attended by Naman, great guy and great app. I recommend it a lot!
July 29, 2020
Naman provided excellent support for Bold Membership and Subscriptions!!! I hope I get him in the future. Thank you!
Sept. 21, 2020
READ BEFORE INSTALLING - Information is power. If you value the time and energy put into your membership program look for another app. We've had a crippling tech issue with Bold Membership for over a week with no resolution or communication to update the status. Luckily we are in a beta test phase so aren't dealing with hundreds of furious customers who cannot access the membership they paid for due to the membership access page not loading due to a coding glitch with the app. If we were up and running at full capacity our business and reputation would effectively be in the gutter and all progress was undone. Also, be informed that when someone signs up for a membership using the Bold Membership app plug-in a new order in Shopify is not created therefore will not trigger certain automation that really leverages the efficiencies the Shopify platform offers. Circling back to the first issue. Please read for yourself the last communication with the Bold Customer Support Team (redacted info appear as '-----' for privacy): Sep 17, 2020, 11:35 CDT Hi -----------, Thanks for responding back. At this point of time, I have no idea of what could be causing this but several other merchants have reported this and that is why this was escalated to our developers. For now, I don't have much information on my end but as soon as we get more information, we'll reach out to you! Cheers! ---------- Bold Commerce Merchant Success That was September 17 and we have heard nothing since meanwhile our entire business is hanging in limbo. Clearly, their prioritization of issues in the Bold Membership app isn't as pressing as other issues in their more popular apps. Their customer support has always been very helpful and this isn't a reflection of their customer support agents as they are just the middle people. Also, what got my attention initially when researching membership apps was the number of positive reviews the app had compared to competitors. However, after installing the app and working with their customer support on numerous smaller issues it became apparent how they had amassed so many positive reviews. On at least two occasions I can recall they concluded our live chats by saying a statement like "we are having a contest to see which customer support agent can get the most positive reviews, will you leave a review?" In good faith, most people will leave a positive review. All the information provided above is factual therefore use it to advise your judgment to partner with Bold Memberships. [UPDATE] Immediately after posting this review their Sr. Lead of Merchant Success contacted me attempting to rectify the situation. My response is below: Hi ------, Thank you for the offer but I will kindly decline. I've already invested far too much time on this issue. I stand by my review. We have deleted the app and are moving forward in a different direction. Regards, ---------
June 25, 2020
Naman was very helpful with my issues! I wish there were a few more bells and whistles on the app, but overall it gets the job done and the customer service is good.
June 24, 2020
Aryan has been a great help so far in setting up my store. My site has not launched yet, but looking forward to it being fully functioning.
June 23, 2020
Mayank was AMAZING on helping me set up Bold Memberships. We are still in Beta mode, so I have not fully tested the functionality but customer service has been very good. I live in EST and have found later in my work day yields the quickest chat responses.
June 12, 2020
I used the service to help with embedding the membership widget. Naman was extremely helpful, patient, and courteous. He walked me through the steps, then helped me evaluate the success. Very pleased customer!