BOLD Memberships App
Sell Memberships, Member Perks & Custom Membership Access.
Rating
4.3
feedback
84
chart
#5,172
All reviews
Review RSS Feed
Oct. 4, 2023
I use this app on my other store and it started off causing many problems however we discovered this was because it never installed correctly once we got to the bottom of this and their support fixed it, it worked fine. Great app.
Thank you for taking the time to write in with your feedback. We apologize for the delay in communication. I can confirm our team has responded and is happy to help with the install. Please keep an eye on your inbox for our message. We are always happy to help!
Oct. 16, 2022
Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.
April 27, 2022
App is buggy.. any time you add new products to your store the customer tags reset/disappear and all the customers get locked out of their accounts. Very frustrating and took a long time to figure out why.. we lost several customers over the years and they offered no solutions so we had to find alternative options.
Feb. 14, 2022
I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the recurring payments on stripe and untagged all my customers. I was also getting charged 1% more by using your app then going directly through stripe + the membership fee. I don't recommend this app to anyone and if you want to use an app like this you should go directly through stripe. All you do is copy their codes into your page that you want to charge.
Thank you for your honest feedback! We're sorry to hear about the less than satisfactory support you've received - we do take this very seriously and will be looking into how it can be improved. I can otherwise confirm our team has reached out to you regarding this request, and while it looks like we haven't received a response from you, we wish you the best in your e-commerce journey!
Jan. 27, 2022
This app will not work with any modern themes. Over 2 years since Shopify deprecated the 'include' tag and Bold havent bothered to update their theme.
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. I can confirm our team is are looking into the issue and hopefully we will see this resolved this in the near future.
July 16, 2021
Thanks for your Support on recurring Membership app, Hamza! I had an issue to show buy button on static page. Thanks for clarifying the issue.
June 30, 2021
The bold subscriptions app is super useful. Also, their support team is quite responsive and always are there to help if needed
June 28, 2021
Bold Memberships does all that we want it to and more! Hamza and Esha were able to troubleshoot any issues we had with the set up. We are up and running now after their great work. Would recommend!
Thank you for your review. We are so happy that Hamza and Esha were there to help you with your issues. Super excited that you are up and running, thank you for your recommendation!
Jan. 21, 2021
I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions and they all say its the Bold app causing the problem. I'm now forced to look for a better alternative as I can't grow my business knowing that this problem will persist.
Thank you for your feedback. We are so sorry for the issues you have been experiencing, we have our developers looking deeper into this issue. We really want to help you resolve this and thank you so much for your patience, we really appreciate it.
July 29, 2020
Naman provided excellent support for Bold Membership and Subscriptions!!! I hope I get him in the future. Thank you!
June 9, 2020
I have just started using Bold Membership and Bold Custom Pricing. I have been amazed at the support I have received. They have a live chat resource staffed by very knowledgeable and patient people. Each time they have quickly shared the answer or took the time to find someone who could. All my questions were answered. Mayank, Aryan and Esha as well as the rest of the staff were very knowledgeable. I did have the Bold staff add the liquid to my code for both apps.
Using app
20 days
Total reviews
1
Average rating
5.0
June 9, 2020
Amazing customer service from Kelsey! Had an issue with my code and it was able to be resolved quickly and they communicated with me every step of the way!
June 11, 2020
The customer support is AMAZING! I had a live chat with Kelsey and she helped me so much! Also, Bhumi jumped in and helped with a bit of code that made ALL the difference in what I was trying to do. Thanks, Kelsey and Bhumi! You're the best! Also, Naman gave me excellent customer service today. Everyone at Bold Memberships is helpful and great!
June 29, 2020
Thanks Mayank! We talked about the possibility of developing a patch to integrate income from BOLD MEMBERSHIPS with my Shopify store income. Great job!
May 14, 2020
Guri helped me solve a tech problem that this non tech lady so desperately needed help with! Thanks Guri and crew!
May 9, 2020
I am using this app to setup a membership site. I've found the help chat very useful whilst developing this. Aryan helped me today with queries and I was impressed that they will also alter code when necessary.
May 5, 2020
Priyanka was a huge help with clarifying some styling conflicts. Best tech support from a Shopify App Ive ever had.
May 4, 2020
Carter was very helpful! He provided excellent support, guidance, and helped answer all my questions.
May 1, 2020
Mayank did an amazing job helping me get the program up and running for my store, and made some visual tweaks to really help it stand out. Excellent work!