BOLD Memberships

Feb. 14, 2022

I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the recurring payments on stripe and untagged all my customers. I was also getting charged 1% more by using your app then going directly through stripe + the membership fee. I don't recommend this app to anyone and if you want to use an app like this you should go directly through stripe. All you do is copy their codes into your page that you want to charge.

Feb. 1, 2022

Customer service has been non-responsive. Live chat seems to rarely be an option. The app just doesn't seem to work. They set it up, and didn't provide with confirmation that it was completed (even though they said they would). However, I DO see where they installed the liquid. I go through their guides step by step. I sent myself a free membership as a test. I simply got an email where it says I have a free membership. NO other details. There is no place for me to update the wording. Even though I have a free membership, it doesn't recognize it and it's prompting me to pay. Nothing is working. Anyone can access the products. I have reached out several times with no response. I just need to find another app.

Jan. 27, 2022

This app will not work with any modern themes. Over 2 years since Shopify deprecated the 'include' tag and Bold havent bothered to update their theme.

Jan. 24, 2022

There is a long way to go to make this app the go-to membership app for Shopify, but the prerequisites are all there due to the Bold team's great openness, availability, and support capabilities. I recommend using it also as an app to invest everyone in so as to make it the app that all Shopify merchants would like to have to start a Membership program on their stores. I hope Bold Membership will grow in the way the assumptions suggest.

Nov. 2, 2021

Jusqu'à date c'est vraiment une application sympa! Je l'aime bien et le service a été rapide quand j'ai eu besoin.

Sept. 24, 2021

I launched my website a few days ago and the discount price appears on the cart but when people go to checkout the member price is not there but just the regular price. My customers are complaining and I needed help ASAP. BTW THE PROBLEM HAS NOT BEEN SOLVED.

Aug. 28, 2021

Although I was worried about my English, I managed to publish my plan. Esha was always polite and quick to respond to my questions. How reassuring it must have been. Thanks, Esha, I appreciate it.

Aug. 22, 2021

This App is excellent. Take the time (30 minutes) to get familiar with it and it will exceed your expectations. Also, if you are hung up on anything, work with Bold Support through their online chat. They are very responsive and helpful.

Aug. 10, 2021

So far so good! Installation was extremely fast and I can't wait to dig in and utilize the functions.

July 26, 2021

The ease!! I had an issue this afternoon, reached out and within a min someone was available to help. It was user error lol, but Kristopher was kind, patient and super helpful. Thanks Kristopher for making this easy!

July 16, 2021

Thanks for your Support on recurring Membership app, Hamza! I had an issue to show buy button on static page. Thanks for clarifying the issue.

June 30, 2021

The bold subscriptions app is super useful. Also, their support team is quite responsive and always are there to help if needed

June 28, 2021

Bold Memberships does all that we want it to and more! Hamza and Esha were able to troubleshoot any issues we had with the set up. We are up and running now after their great work. Would recommend!

June 24, 2021

Great app, Hamza does a great job with the support too. At first it's challenging to set up, but once it's running, it's great. My only ask is: Could improve the widget design.

June 23, 2021

Customer service is amazing and has been great at answering my questions. They have been a great help to getting my backend set up!

June 22, 2021

Solved a big issue in my membership program I have for my site. I use a few different apps and this is one of them, this allows me to charge monthly for my membership. A little confusing to get set up properly, but with some patience and a lot of help from Bold's customer support who was very helpful, it works pretty well right now. Would definitely recommend it if looking for a solution to your membership vision

June 3, 2021

Slightly confusing to get started but you soon figure it out and their email & chat support has been excellent when I've needed them! Especially Hamza! Thank you!

June 2, 2021

Great customer service and fixed my issues quickly. App functionality is really great and met my requirements,

May 4, 2021

I noticed some styling bugs and decided to reach out to Bold via live chat. Never do that. You’ll get a bot to tell you to hold on. You’ll wait forever and the bot will return and ask you to hold on again. After the bot I decided email bold. They then sent me the same instructions I used to install and build out the app. I’m yet to reach anyone willing to address my problem and will most likely have to hire a freelancer to work on these bugs for me, which seems unfair considering I’m being charged for a service that wouldn’t work otherwise.

March 30, 2021

solid app but could really use discount codes for the memberships. Hamza is an excellent customer service rep