Memberships & Loyalty Rewards

It works, but only on the most basic levels. So many things you can't change. Customization is basically non existent. If you want a little bit of modification off the extremely basic package, then you should use some other app. Here is just one example. We would like to have the name of our new customer in our confirmation email sent to us- the merchant, when someone signs up for a membership. The confirmation email reads- "Good news, someone subscribed. Feeling the love, a new member just signed up." Instead of being cute, we would prefer the email provide information. But that is just a small thing. Dates, discounts, other changes are non existent. So if super basic works for you, then this app is probably ok, but if you want it to really work for your business, try something else.

I really enjoy using all of the Bold Apps that are linked to my store. I just added the Memberships app and Marty was so quick in getting it installed on the back end for me. Great job! Laura

So far it’s been quite simple to set up. All the questions I had were quickly answered by their support team! I feel like this is going to be a great addition to my online store/community. Thank you Bold!

Fantastic app, Bold installed it very quickly, I am planning to install more apps from Bold, Many thanks for all your help

Guri thanks for the help! I really appreciate your time and effort to walk me through everything I needed to know to set up my membership.

Nothing more to say than AWESOME. The app is great and the support is very fast and cool (Cody was really cool and helpful. He even speaks French ahah). I truly recommend this app!

This app has helped take my store up to the next level! Bold have an option to set to up for you and this was done within 48 hours, I did have a couple of niggles at the beginning but Eric sorted those out for me. He explained what I needed to do clearly an sent some screenshots to help make sure I got the code in the right place to ensure everything was working. All the customers that have signed up have had a smooth and easy experience.

The customer service is outstanding. Honestly don't know what the other people were talking about in their one star review. The app work great and if there's any issues some is the to help both though message and phone. One top of the if you have a dev or any coding experience this is a versatile platform.

Thank you. After hours, I was able to communicate with both Nir and Esha. They were very helpful with helping me understand the membership page building process. On a separate note, once I downloaded the APP, I did not know how to load the liquid files, they did it for me. Very helpful. Now I can build pages for the membership site using the Bold Membership APP on my Shopify store. Excellent! Thanks again. Stew Smith StewSmithFitness.com

Fast responsive, friendly, and quite painless communications. BOLD development team was able to quickly custom install both BOLD apps for my Shopify site. I am as yet to try out the functionality of the apps but so far, 5 stars on customer supports!

App works great and Stan in Customer support is terrific! Very very Happy.

I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat. i give the team 2 star

UPDATE: After gaining thousands of members, we decided to transition to a membership solution that meets our needs. We removed our membership plan from the app, disconnected the payment gateways, and deleted the app from our store... and all of our members are continuing to be charged. I cannot EVER recommend this app because they have taken no responsibility for the charges their app continues to make after we no longer have access to the memberships created by the app. THIS IS A HUGE BREACH OF TRUST. I'm dumbfounded as to why any payment platforms continue to work with Bold if this is how their apps work. We have an open support ticket with Bold, but they continue to have no solution for the fact that their app continues to charge our customers after we've deleted the app. Recurring Memberships is...fine. It does what it sets out to do, and nothing more. For example, customers don't get a customized notification e-mail (or any e-mail at all from the app) when they sign up for recurring memberships, which seems very odd. It's not necessary, but odd. I mentioned this to the Bold team, as I thought I had simply missed it, but they confirmed that it's not an option. I had hoped to offer free shipping or a global discount to all members, but the app doesn't allow this. The in-app functionality of what you can offer members is really limited. I also wish you could prompt customers before checkout to see if they want to become a member. I also with Recurring Memberships would sync with customer accounts in Shopify. Last, I've been inundated with e-mails from Bold since I signed up for Recurring Memberships. Customer service has been responsive but not actually active in improving the app. Overall, I am paying customer for this app simply because there aren't any other viable options out there. I hope Bold spends more time developing the app, but I didn't get the impression from their customer service team that they'll be making any improvements any time soon. [Update: I had an excellent interaction with Jordan at Bold after posting this review. Jordan succeeded where the previous 3 reps did not--he found workable solutions for almost all of the issues above. The biggest tip was that you can create "groups" in Shopify, filtering by the tag you associate with your recurring members, and you can then create discount codes that can only be used by members of those groups. Thanks Jordan!]

Good app. Makes processing memberships pretty painless. A few setup issues here and there, but the support team is great to work with and has gotten us past those hurdles. All in all, well worth it.

After working out some bugs and kinks with the app conflicting with my theme, everything seems to be working great now. I have been in contact with Chris and he was able to get everything done that we asked. He was quick and responsive to emails and went above and beyond. Would definitely recommend this app for your store! *edit - As we try to do more with this app, we are finding more and more bugs and running into more issues. Support is good at telling me "the devs are aware and are working on this issue" but doesn't go much further than that.

Forget this application. After 6 days of struggle (I even had to uninstall MailChimp due to conflicts), and after receiving 22 emails from 6 different guys (Chris, Corey and Brendin did not even know what Alan, Mohammad and Bhumi were doing on the same ticket - unbelievable), I finally uninstalled the application.

Nice App. Does what it says. Customer service was a joy to work with in getting out site up and running

If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, other formatting issues occurred. As far as support goes, expect anywhere from 24-48hrs for email response time. Every time I replied to an email a different staff person from the Bold team would respond so I'd end up having to explain again. Needless to say I worked with four people from the Bold Membership team and got nowhere. I worked with Pixel Union to help sort out the pricing issue and they responded and said Bold was overriding the pricing display and could not help. My store had to be closed for over a week to try and hunt down the errors that the Bold Membership had caused.

There aren't enough words to describe how thankful I am for this app and for Corey in customer support. He answered all my questions and made the learning process so easy! Great app! Great service!

It just doesn't work. It never creates subscription box order and I can't manually see shipping address that used entered to manually ship the order! The experience is not the smoothest (1), it's still limited functionality: It's possible to only have text field and text area as additional info fields. It shouldn't be that hard to make all the other input fields types available, too. Some email templates are not possible to save templates for (member invite template). I ended up doing a lot of extra work that I think the app itself should offer, not that a developer should develop to enhance the app functionality. The documentation is confusing and limited. (1) - The widget/form is loaded via AJAX; First some basic form is visible and then the translation and everything else happens in an AJAX callback