Redo

We’ve had an excellent experience with Redo and use them for all of our shipping labels, returns, and warranties. Their platform has streamlined our post-purchase operations and made things much easier for both our team and our customers. We also do a lot of A/B testing, which has been incredibly valuable. Redo’s Conversion Cloud has been especially impactful, giving us the ability to test and optimize our post-purchase experience and continuously improve conversion and retention. Overall, Redo has become a trusted partner and one we genuinely love working with.

Emry was awesome. Very helpful. Thanks Emry!

We've been using this service for a while and have no issues. Even if something small comes up, they are quick to resolve.

Redo as a tool is excellent, being able to go right from shipment to a ticket, look at their history etc. is very handy. Returns are a breeze, it certainly saves staff time. Team is flexible and works with us to make sure the solution fits our needs, including taking our advice when building out new products. This has been refreshing! Highly recommend checking out Redo!

There are so many things about the REDO platform and the REDO people that I want to brag about but not enough space here. So Here are some highlights: After we switched to REDo returns, we never heard peep from customers regarding returns. It is that easy, complete and feature rich that customer no longer feel the need to reach out to us for manual help. Order Management - wow. Everything we could ask for and more - and they are still building out features. And Customer Support platform - good, but with their Ai agent, concierge and other AI features - unstoppable. It has save us an insane amount of man hours and continues to evolve as we teach the AI more and more. We have had customers comment about how good the AI is many times. The integration all around with Shopify makes like so much easier for us. I can't say enough positive about REDO. We are raving fans for sure.

Greatest one-on-one dedicated team!

Redo is my favorite shopify app i've ever used. And I love watching their team keep building! We're rooting for you! Thank you for being a great business and service.

From streamlining the return process for both customers and vendors, to offering alternative sales options that convert returns into exchanges or new purchases, this application has fundamentally improved the way we manage post-purchase interactions. It not only supports customers in selecting the right product before finalizing a decision, but also helps us maximize retention at every step. It has accelerated our sales performance and secured the most competitive rates for return and shipping expenses. Admittedly, we were hesitant at first—everything sounded “too good to be true.” But it truly delivers. Our return system is far less hectic, our sales retention has increased significantly, and customers are either happier with their exchanges or choose to keep their store credit because they feel they are getting more value. In every respect, it is a win-win solution. Breno F. - head of Ecommerce at Avenue Montaigne.

We've been working very closely with Redo on growing our brand image and ensuring our customers have a good experience, specifically with returns and package protection. They have allowed us the ability, as a smaller business, to ensure our customers are getting a returns experience that is fast and convenient; something we definitely couldn't offer on our own. We have a very open line of communication with them and have been able to suggest improvements and get help with any odd situations that arise. Working with Redo is ,no doubt, a huge asset to our company!

Skyler was super helpful and was able to help answer my questions and resolve my issue!

Redo really has revolutionized our shipping & returns process - it's both a time-saver and helps to increase shipping revenue. Love all the updates they're always making, and they are always super responsive and available to help with any questions or issues. Shoutout to Greg!

We've been using this service for a while now, and while there are occasional hiccups, their support team truly stands out. Most recently, Will helped me out and I have to say he was extremely helpful. He responded quickly to resolve the issue in no time. Their fast response times and proactive approach make all the difference, ensuring that any problems are addressed swiftly. It's comforting to know that even when things don’t go perfectly, their team (including Will) are there to get things back on track quickly. Highly recommend for dependable support and excellent customer service!

We’ve been using Redo for a long time now, and it has become one of the most valuable partners in our entire tech stack! What started as a solution for returns and exchanges has grown into so much more. Redo now helps us with order fulfillment, cart optimization, post-purchase upsells, A/B testing and overall checkout strategy...plus more. Every single piece has made a measurable impact on both our customer experience and our revenue! Their returns and exchange portal is seamless for our customers and has cut down so much of the back-and-forth with support. Fulfillment is smoother, faster, and more accurate. And the Checkout Optimization team (shoutout to Grant!) has been incredible. They’re proactive, they explain things in plain language, and they consistently bring ideas that actually help. We love the way their post-purchase upsells integrate so naturally into our flow. It truly feels like bonus revenue without interrupting the customer journey. The A/B testing tools are easy to use and have helped us make data-backed decisions instead of guessing. The ongoing optimization support is unmatched. Redo just gets ecommerce. They’re responsive, thoughtful, always improving and honestly feel like an extension of our own team. If you’re looking for a partner that elevates both your backend efficiency and your on-site conversion strategy, Redo is it!

We have been very happy with Redo—the customer support is phenomenal. Skyler has been extremely helpful and patient through multiple inquiries via live chat. Aaron and Parker have also been accessible and supportive through email and phone. Over time, we’ve added more Redo services because of the consistently high level of service we receive.

Redo has been so helping in the daily operation of our multiple shopify store. Everyone is super helpful when something come up other then that nothing but smooth sailings since we implemented redo and we even get better shipping pricing.

Very very helpful!!!

Skyler is awesome. Courteous and answered all questions very quickly. Best customer service. 5 Stars all the way!

Redo makes the return process very easy for the consumer and merchant! If you do not know how to do something, there customer service team is great to work with and very quick to respond. If there is a feature that is not available, they will submit the request to their team. I had the pleasure of working with Cade, who was able to answer all of my questions.