Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
437
chart
#4,619
All reviews
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Oct. 10, 2025
I am beyond happy with our experience with REDO! We started with returns and now we are using support and the AI tools. The team is BEYOND helpful and we have loved our interactions along the way. Summer, Quinten, Aaron, and Paxton are amazing
Oct. 10, 2025
We've been working with REDO for some 2 years, and being a Cycling Apparel ON Line Retailer it enables customers to return items that do not fit easily for an exchange, refund, or Store Credit. It also encourages Buyers to order 2 sizes of an item to try on, and then return what does not fit as we encourage cyclists who are borderline in sizing to order both sizes to make sure of the fit. Also REDO makes processing Returns very easy.
Oct. 9, 2025
Redo has been a great experience! The onboarding was super helpful & quick. We even had some staffing changes and needed another walkthrough months later - which they were very helpful with. Any issue I have had has been addressed immediately. I am so happy we use them on all our stores!
Oct. 9, 2025
Oct. 7, 2025
Redo's been a fantastic partner that's been extremely versatile and quick to solutions. No matter how challenging or complicated a situation, there has always been a quick, responsive, and excellent communication attitude that's been beyond beneficial to our day-to-day. Big shoutout to the Redo team and Quinton who makes it all possible. Thank you.
Oct. 7, 2025
Aaron provided outstanding customer service — professional, helpful, and genuinely committed to a great experience. Re-do is an amazing company to do business with, always coming through with fresh, innovative ideas that keep things exciting. At some point, Re-do is sure to become our go-to, one-stop-shop app! Thanks again, Re-do — keep pushing the limits!
Oct. 7, 2025
REDO has been a game-changer for our returns process. We love REDO and their team is so helpful!
Oct. 7, 2025
Redo has been amazing. Implementing REDO along with an AI chat assistant on out website drastically reduced our Customer Service inquiries so much that we were able redeploy resources towards our marketing budget! It has been a great experience over the past 2 years.
Oct. 5, 2025
10/10 experience period. They listen and respond instantly too. Those who are sleeping on it is missing out big time. This is the app I would recommend to all my friends but gonna keep quiet to my competitors
Oct. 4, 2025
We cannot recommend Redo enough! Not only have they made our returns/exchange process so much easier for us and customers, but they are also helping us automate our e-commerce processes which is something we never thought could be done. We appreciate how hands on the team is and how they will customize anything that is needed. This simply doesn't exist with other platforms. Instead of a "no", the Redo team figures out a solution. Special shoutout to Hayden and Donminic who have been awesome through out this entire process!
Oct. 3, 2025
The Redo team is always . I truly appreciate. I love that Redo for the customer facing and backend of business. They are also amazing with customer service by giving timely and thorough solutions. Glad to work with them
Oct. 2, 2025
The Redo team has been a pleasure to work with, and the platform has been great for us so far. Easy to use and the team's helped us every step of the way to configure things how we want. Still some areas of improvement, but they're always receptive to feedback and seem to genuinely care about our brand's success!
Sept. 30, 2025
Love it works as intended. Some issues with buy 3 get 2 free sending refunds to customers for free items but I'm working with their team on this. Also sometimes the customer tries to exchange but not all sizes show as available for an exchange. However, the support is lightening fast and they are working on this now. They can even zoom call you to help you set it up. Great for the price (FREE) since the customer pays 99 cents and the portal handles the returns for you
Sept. 30, 2025
Redo has been very helpful and responsive with all our business needs, in addition to helping us optimize and improve our processes, making it a lot easier for both our team and our customers.
Sept. 30, 2025
Jaxon was super quick to respond to a customer service question and helped me resolve the issue. He also said he'd bring it up to development to better the product which is cool!