Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
525
chart
#1,055
All reviews
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Nov. 21, 2025
Bryce was super helpful in helping out. Fantastic app. This really has helped us stream line our online store!
Nov. 21, 2025
We first started using Redo for our returns to streamline our processing and make it a cleaner interface for customers, and allow for better tracking for staff. At the same time, we began having issues with Shipstation and decided we needed a better solution for Q4. The onboarding with the Redo team was wonderful; everyone we spoke to has been incredibly knowledgeable and quick to help with anything we run into. They worked with us to brainstorm some complex situations within our companies. We have 3 Shopify stores, plus sell on Amazon, Walmart, and Kohl's marketplaces. It was a lot of work to switch from Shipstation and Aftership, but I can't say enough great things about the Redo team and their help through it all, especially at a crazy time of year. Now, with the native integration with Shopify, when an order needs to change, we can do this in one place, versus having to wait for the lag time with Shipstation and edit in multiple places. We highly recommend the Redo systems and hope to continue exploring their additional services!
Nov. 21, 2025
It's been an absolute pleasure working with the Redo team. Not only do they have a great product, they have an incredibly engaged and talented team backing it up. I've gone through dozens Shopify app integrations and never had one go as smoothly as Redo.
Nov. 21, 2025
Redo has been wonderful! Their customer support team is prompt, knowledgeable, and incredibly easy to work with—any time we’ve needed help, they’ve responded immediately and resolved things smoothly. And their product truly stands out in quality!
Nov. 21, 2025
I recently had an ongoing issue with a return/exchange, and Skyler from Redo’s customer service team was absolutely instrumental in getting everything resolved. From the very start, Skyler was incredibly helpful, patient, and thorough. They took the time to understand the situation, followed up promptly, and made sure every step was clear and easy for me to complete. Really appreciate the support.
Nov. 21, 2025
I would highly recommend Redo. Returns portal, OMS, and all the other features they offer are built with excellence. Customer service is great. Anytime i have a question or an issue, it is resolved within less than 24 hours. The platform is very customizable and easy to work with.
Nov. 21, 2025
We’ve had a great experience with Redo. We started with returns, and since then we’ve explored many of the platform’s features — always with excellent results. The team is incredibly helpful and open to collaborating on new ideas. As Redo continues to grow, I’m confident we will too.
Nov. 21, 2025
Bryce was very helpful in assisting my return question with accuracy and follow up. Thank you!
Nov. 21, 2025
Skyler from the support chat was absolutely amazing to work with! He answered quickly and was able to sort out all of our holiday return policy changes in just a few minutes. I really appreciate the speed and attention to detail this team takes to help their clients. Thank you again, Skyler!
Nov. 20, 2025
The agent was very helpful and resolved the issue as quickly and easily as possible. Great app!
Nov. 20, 2025
Great team to work with Cade is the best they help so much! this has really streamlined our returns and exchanges!
Nov. 20, 2025
Easy to use and responsive whenever there is an issue. Cade and his team was able to resolve my issue with several orders within a few hours.
Nov. 20, 2025
Redo has been a great change to our returns system. And they are always quick to answer questions and give thorough help. Colin pointed me in the right direction and solved my issue right away.
Nov. 20, 2025
Cade has been incredibly helpful in resolving my issues and answering all of my questions. His replies are always fast, clear, and easy to understand, which makes communication effortless. He goes above and beyond to ensure everything is handled smoothly, and I truly appreciate his professionalism and support. Working with Cade has been a great experience, he makes the process simple and stress‑free!
Nov. 19, 2025
Skyler went above and beyond to help us sort out an issue we were having. The issue had nothing to do with the app, it was user error during a return, and he was able to troubleshoot the issue and get us sorted.
Nov. 19, 2025
The customer support at Redo was amazing! Skyler was friendly, quick to respond, and went above and beyond to help resolve my issue. Excellent service—I couldn’t be happier!
Nov. 18, 2025
Will (and the rest of the support team) are always super helpful and very fast at resolving issues.