Redo

Aug. 23, 2025

We’ve been using Redo to manage returns and exchanges, optimize our checkout experience, and provide order tracking–all within one platform. It’s been a huge help in consolidating our tech stack, which has simplified operations and saved us time. Beyond the product itself, the Redo team has been excellent to work with. They’re highly responsive, quick to ship meaningful updates, and clearly invested in making sure their customers succeed. Overall, Redo has made a real difference for our business, and we’d recommend it to any Shopify brand looking for a reliable, well-supported solution.

Aug. 22, 2025

Awesome startup with some great people and ideas. We started using them for automated returns and have since added their fulfillment product and can't say enough about how great they are to work with.

Aug. 22, 2025

Great functional app that made our returns process easier and great customer service.

Aug. 21, 2025

Top notch support makes all the difference amidst the wave of available Shopify apps. What sets Redo apart isn’t just what it does—it’s how it evolves. The team is collaborative, responsive, and genuinely invested in building around your business needs. While the foundation is returns, the real value is in the innovation layered on top: from re-commerce to conversion uplift to seamless customer experience. Redo isn’t a plug-and-play app—it’s a strategic partner building toward what’s essential. Highly recommend.

Aug. 20, 2025

Honestly - I have been super impressed with the team and the amount of thought that has gone into each layer. I love how I can edit emails to match my brand and customize the way that each is sent - this let's me really tailor each customer's experience which feels huge. I like the direction they are headed and feel like this app is a game changer in a few categories - especially for small teams like mine that need to be able to leverage automatic actions and 'smart' tools. I freaking love their outbound order management system - has saved me tons of time.

Aug. 20, 2025

Redo has been amazing to work with! There shipping rates are great and there automated processes make it so much easier on our business. The customer service has been so good and easy to work with.

Aug. 19, 2025

We have only been using Redo for maybe 5 months and so far so good! They are very communitive and don't ghost you like other platforms which is a huge plus. Also, Bryson on their team is awesome!

Aug. 19, 2025

Redo is fantastic! We use their platform across both our customer service and marketing teams, and it’s been a game-changer. I love having all our marketing tools in one place—it feels cohesive, streamlined, and incredibly easy to use. We recently set up one of their post-purchase tools, and it’s already delivering a great ROI. On top of that, their support team is wonderful—quick to respond and always ready to fix any issues right away. Highly recommend!

July 31, 2025

REDO has been a lifesaver for our company. We initially started with them for their efficient return/exchange portal and the ease of use for our customers. We now use REDO for everything else that relates to shipping. The shipping rates are much lower than the previous company we were using which is the biggest win. REDO has automated a lot of the shipping process which also saves us time and money. Additionally, they offer great client support and are always willing to help us problem solve. We have especially enjoyed working with Alex, Hayden, Seth and Boston. They’re the best! The only downfall we have is that we didn’t start using them sooner:)

July 23, 2025

The support to get it set up was good - they messed something up on my website but now seem too busy to help figure it out. The amount of fraudulent orders (19 as of this review) since I started with Redo on July 6th that have come through for $1.00 is crazy and quite annoying. Reach out to support and all I'm told is "if they wouldn't do it with the cheapest item they'd do it with another item" Actually, in the last 7 years I didn't have this issue until your app was added, so I disagree.

July 8, 2025

I’ve been using Redo to handle our return process, and it’s made such a difference. Being a swimwear brand, returns used to be a bit of a headache especially for our US customers. Now, instead of customers having to sort out return labels, customers can manage everything directly through Redo. I’ve also noticed a lot more exchanges rather than returns since using the app, which has been amazing. Their customer support has been very quick to get back to me as well!

June 10, 2025

I have never encountered such careless app owners. I’ve contacted you multiple times, explaining that I wanted to use your app but was unable to log in. I even left my email address, yet all I received was a generic response. I’m deleting the app, and I will never recommend it to anyone.

May 5, 2025

Redo has been a breath of fresh air for our customer service and returns. The team is easy to reach and so kind! We love all the new products they are rolling out. If you're tired of overpaying for other popular help desk programs, try Redo instead!

Sept. 29, 2025

Very good product that has helped increase site conversions. Very helpful service support who will assist. It is an American company, and for our Australian business with overseas sales, Redo still needs to improve some of its features for non-American businesses.

April 15, 2025

Prior to re-do we had no real system in place for returns. The time spent going back and forth with customers and trying to remember where each of them were at in the return process was stressful and confusing. When we learned about re-do we knew immediately we needed their system in place. It's been such a game changer for time on our side and it's provided a seamless process for the customer. Truly don't know what we would do without it!

April 15, 2025

Redo makes everything super simple for our customers! With Redo, we are able to quickly process returns & exchanges for our customers. Their customer service is really quick to respond and they are always helping us find new ways to convert our customers and make sure we are showing them relevant product. The AI Chat feature is really easy to use & helps us to answer customer's questions around the clock!

April 11, 2025

Before Redo we didn't have a return portal on our website. Adding that through Redo has revolutionized our return process. It's easy for our customers and streamlines things at our end. Our customers appreciate the chance to insure a free return label. Almost every customer uses that option. We left Attentive when we realized Redo could handle our SMS marketing just as well at a much lower price. We love how responsive the team is - so unusual to have support at our fingertips!

April 11, 2025

Redo has solved so many issues for us, and become a partner in more ways than we imagined when we first signed up. The amount of time it gives my CX team back where we are not manually managing returns, to the amazing new Warranty product, to the clever order tracking, they are a one-stop shop for an e-commerce company. Our account managers, the engineers and support are always readily accessible and so responsive. We are raving fans!

April 11, 2025

Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch. From our account manager, Quintin, to the support staff, Greg & Blake, they are exceptional and have been a pleasure to work with. Unlike so many software programs, Greg and Blake respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality. I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences.

April 11, 2025

Have had an incredible experience with Redo! Our customers love it - and we love it on the backend as well. Any issues that have arisen ,their team is so quick to resolve!