Redo

Helpful and easy interface. It's like click and go. If you have any trouble, their support would be there to help!

I’ve been using REDO for a while now, and I’m genuinely impressed. The platform is clean, intuitive, and extremely efficient. Everything loads quickly, navigation is simple, and the tools are surprisingly powerful for how easy they are to use. Customer support has also been excellent—responsive, friendly, and genuinely helpful. It’s clear the team behind REDO cares about creating a great user experience. Overall, REDO has made my workflow smoother and more organized. Highly recommend it to anyone looking for a reliable and well-designed platform!

The time and effort spent on manual returns and customer service tickets have been reduced. The customer service team is responsive and helpful. It was Jaxon who helped me change some settings (Manual Store Credit when a product is out of stock in Shopify). I appreciate his fast response.

Cade at Redo is outstanding, professional, attentive, and goes above and beyond. Highly recommend!

Working with the Redo team has been a great experience. They’re responsive, supportive, and clearly invested. It’s obvious they care about their merchants and they are always willing to see how they can be of more help.

Jacob was fantastic to work with. He quickly helped us remove the package protection widget from our cart drawer, made the exact adjustments we requested, and tested everything to be sure it worked before confirming with us. Communication was prompt the whole way through - thank you, Jacob!

The team is helpful. They were able to help me to navigate the app. They also go beyond in assisting with our needs even if it is outside their scope.

Will and the team are always super helpful. The app is easy to use and completely hassle-free, makes the whole process really smooth!

Redo has been a lifesaver, allowing us to offer returns and exchanges to our customers in a way that is sustainable and affordable on both sides. Their customer support (shoutout Mike!) is great and they are very quick to assist with any issues.

Redo has been one of the best partners I’ve worked with in my 19 years in Customer Experience. Their team – especially Greg and Braden – is incredibly reactive, open to feedback, and genuinely invested in helping us build the best possible return experience for our customers. As Head of CX, I’m constantly iterating on our return flow to improve both UX and CX, and Redo has matched that energy every step of the way. They apply feedback quickly, come prepared with thoughtful solutions, and always act fast when something needs attention. Their reporting is straightforward, reliable, and gives us meaningful insight into customer behavior – which is essential for making data-driven improvements. If you’re looking for a returns partner that’s collaborative, responsive, and obsessed with improving the customer experience, Redo is it. Highly recommend.

I want to give a big shoutout to Greg from Redo. Every time I’ve needed assistance, he’s been incredibly timely with his responses and always goes above and beyond to help. No matter how small or complicated the issue is, Greg approaches it with patience, clarity, and a real willingness to find a solution. What really sets him apart is his consistent follow through he checks in, keeps me updated, and makes sure everything is fully resolved. On top of that, he’s genuinely friendly, approachable, and easy to work with, which makes every interaction a great experience. Greg’s support has been outstanding, and it’s clear he truly cares about providing excellent service.

Has cut our processing time in half. The customer service is AMAZING!!!!

There are real people behind the app, giving support and answering making sure everything works as expected even though app is already clear, simple and straightfoward.

Not only is the app itself very helpful at streamlining our returns and exchange process, the customer service for us the business owner is exceptional! I love that I can always chat with a real person that will approach my situation with a hands on attitude! Today Jacob helped me configure something on the back end of redo in just a few minutes! That in itself is gold for business owners!

everyone on the support team is amazing!

Cade was very helpful. He was able to resolve my issue expediently and was kind throughout the process. Five Stars!

Great app and support! Would highly recommend this over other similar apps. Better features, better support, all around better.

I really appreciate their quick response time and having real people to deal with instead of AI. Shipping and returns have been pretty efficient as well.

Redo is amazing for keeping everything recorded and making returns so much easier for both us and customers, i especially appreciate Emry and the team at Redo that does a great job at helping answer any questions and navigate the site!