Redo

Redo has been awesome! I love how many options are available for customers. Their support team is incredible—always super fast and helpful with anything I need. Thank you to Will especially, who helped thoroughly resolve an issue we’d been having trouble with.

With just a month or so to go before peak, the timing of our move wasn't ideal, but the potential savings from being able to bring multiple aspects of the business under one roof (shipping, returns, exchanges, email support, marketing, etc) and Spencer's assurances that it could all be done without compromising our day-to-day operations, was all we needed to hear to make the jump now and not in the new year. Dom flew in to get our stations set up with updated bin locations and towns. These new towns have created efficiencies to our picking, packing and order distribution processes that I didn't think would be possible without automation. Bottom line, if you want a product that works and will save you time and money, Redo is it. It's also nice to have Spencer, Dom, Aaron, Seth, etc, etc... real people who respond to your real needs.

We've been with re:do since nearly the beginning of their company, and we've referred them to many other e-commerce merchants since that time. They've always been helpful, accommodating and quick to respond, and their product is top notch.

Skyler from Redo Support was absolutely incredible in helping us get our website configured exactly the way we needed! Especially on such a tight deadline. We’re truly grateful for the responsiveness, patience, and teamwork throughout the entire setup process!

The customer support has been awesome. I'm new to the platform and the team has been very helpful along the way. I had a question today and Skyler got back to me right away with very clear explanation and instructions. Great service!

Redo’s customer service is outstanding—quick, helpful, and always willing to assist with any issue. We had an issue come up today and Colin was super helpful in getting it resolved!

Absolute best service

Our business and our customers LOVE Redo! It has given our customers more peace of mind when ordering from us. They also have amazing customer service which is so hard to find these days!

Redo helped us solve some key issues we had with our previous return flow that has really improved our customer's experience. The Redo team (shout out to Summer) was especially helpful during onboarding.

We've recently made the switch to Redo and it was such an easy process! The team quickly responds whenever we have questions and they follow up periodically to make sure things are running smoothly.

We've been using Redo and almost all of their products for awhile now. The integration has been really smooth, the interface is easy to work with, and their support has been top-notch. They've helped us every step of the way and we're looking forward to our continued success with them!

Redo has been a game changer for our business. The app works exactly as promised; simple, reliable, and seamless for both us and our customers. What really sets Redo apart, though, is their support team. They are fast, attentive, and genuinely care about helping brands succeed.

Redo has the best customer service! The live chat feature is always helpful for quick questions and the team is always available for a phone call if needed. Thanks for everything!

Redo makes our workflow much easier and efficient when it comes to providing a portal to our customers to initiate their returns/exchanges. Redo also makes it a win-win-win situation. Between Redo, the merchant, and the customers, everybody wins. This is a great add-on to our website.

I've been so impressed with Redo and the time saving abilities it has verses my other ship station platforms! From our first meeting through onboarding with Donminic, the Redo team took the time to understand my processes and helped improve them beyond what I thought was possible. Now that we're up and running, I am still receiving the same care, quick action and responses, with the customer responce team. Bryce and Dallin have helped me with a few updates and edits as well as offering time saving suggestions!

Absolutely worth it.

Redo is a very robust yet flexible returns solution and we highly recommend it. It makes the returns process much easier for both retailers and customers. Any problems we've had have been swiftly addressed and resolved.

Super helpful technology that helps streamline our return and exchange process! Support team is always responsive and they are constantly evolving their technology to keep up with trends and needs of retail stores.

Bryce was super helpful in helping out. Fantastic app. This really has helped us stream line our online store!

5-month update - We are still loving Redo, and their customer service is the best. Not only is their AI chat super helpful for quick questions, but it's easy to get to support with a human, and they're always great at digging into any questions or issues. We just needed help with customising a packing slip to show an Amazon order number for orders that feed through Marketplace Connect in Shopify. Cade helped to quickly escalate this and find a solution with a custom attribute string that worked perfectly for us. I love how their team problem-solves with us to find solutions instead if just saying it's not built in. This is the kind of company we want to work with and grow our business with! We first started using Redo for our returns to streamline our processing and make it a cleaner interface for customers, and allow for better tracking for staff. At the same time, we began having issues with Shipstation and decided we needed a better solution for Q4. The onboarding with the Redo team was wonderful; everyone we spoke to has been incredibly knowledgeable and quick to help with anything we run into. They worked with us to brainstorm some complex situations within our companies. We have 3 Shopify stores, plus sell on Amazon, Walmart, and Kohl's marketplaces. It was a lot of work to switch from Shipstation and Aftership, but I can't say enough great things about the Redo team and their help through it all, especially at a crazy time of year. Now, with the native integration with Shopify, when an order needs to change, we can do this in one place, versus having to wait for the lag time with Shipstation and edit in multiple places. We highly recommend the Redo systems and hope to continue exploring their additional services!