Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#898
All reviews
Rating Breakdown
Review RSS Feed
Oct. 5, 2022
i spoke to assistant jon and he was really helpful. He gave me the time I needed and solved any of my curiosities, thank you very much for the good assistance
Thank you for your kind words! I appreciate the review. - Jon
Sept. 29, 2022
We had an issue with signing-up. Katherine helped us to resolve the issue and was a great support throughout every stage. The customer service is great.
You are most welcome, and it was great talking to you. :) - Katherine
Sept. 29, 2022
A very useful app. Very versatile and with numerous features for boosting return. Also, their customer service is excellent. Jon was very helpful and professional and sorted my query quickly and effectively.
We are so glad that you liked our services. Looking forward to an awesome performance of your referral program. :) - Jon
Oct. 3, 2022
The only communication with customer service is by email, no phone number to call, and they take a few days in responding. The app doesn't even work like it is supposed to and keeps spamming my customer with invitations that don´t even work
Hi there. Our sincerest apologies if you had a hard time setting up the campaign. One of our success managers will be reaching out to you via chat and email to help you with your concerns. We're hoping to hear from you real soon. :) UPDATE: Hi there. Looks like you got in touch with one of our success managers via chat last Friday. We're wondering if the concern you raised was resolved or you need further assistance? We will be sending you another email today so we can fully assist you with any other concerns you many have, and hopefully schedule a call with you. Looking forward to hear form you again. :)
Sept. 22, 2022
We had a few hiccups getting started with our Klaviyo integration but Jon was highly responsive and escalated the issue as appropriate. Looking forward to launching our referral program!
We are also looking forward to see great performance from your referral program. Thanks for this review by the way. :) - Jon
Sept. 21, 2022
We couldn't even get through the setup, which should have been the easiest thing to do. The email templates don't work like any WYSIWYG system I've EVER seen, and you're obligated to find an outside developer to do very simple tasks like fix the mandatory social icon links that are in the default template. Their customer service leaves a lot to be desired, and since we couldn't get past step 1, I can't review the actual platform performance. With our poor experience, I would NOT recommend this to anyone. There are multiple other options out there, and we've been able to get an alternative all setup and running in less than 10% of the time spent fighting with the ReferralCandy platform.
Hi Abby, I'm sorry the set up experience wasn't to your expectations. I agree that our developer mode can be tricky, and your detailed review will help us make a better product. Although our support team did try to help, perhaps we could have jumped on a call (which we do regularly) to address your growing frustration over the setup process. I appreciate you leaving us a review and thanks as well for trying out ReferralCandy! - Jaime R.
Sept. 19, 2022
Great support service by JC! Lightning fast, friendly and problem is fixed in no time! Super job! :)
It was my pleasure assisting you. Please reach out anytime you need help. :) - Jc
Sept. 19, 2022
This is a fantastic app for referrals that has almost everything you need. More importantly, the support I received from JC has been awesome, timely, and greatly needed. I wouldn't hesitate to recommend this app. One tiny feature that could be added to make the best integrated app would be rewards for certain actions by customers: sharing on social media, following an insta page, etc
I appreciate this feedback so much. Thank you for your time today and looking forward to seeing great results form your campaign. :) - Jc
Sept. 15, 2022
Fantastic app, and the support is mega! I've never had support this good before from online chat, not only did Hannah resolve my issue really quickly, and with a really nice, friendly manner, she also picked up on something I'd missed (I'd not added custom imagery and info in the social sharing section) and sent me a screen grab, and gave me a link to where I could go in and edit it. Fantastic, I wish all other firms offered online support like this!!
It was a pleasure assisting you today. Thank you sooo much for this awesome review, I really appreciate it! :) - Hannah
Sept. 15, 2022
Referral Candy is great. We just start using it, but it has basically everything we need. The only thing is that the referral widget (the little gift icon) is a bit too small to notice. We really love the landing page (embedded widget) and it can be added to our navigation to increase impressions. Customer support is super helpful & responsive. Thanks Benz & JC for helping us out!
We are so happy that you're enjoying our services and we're excited to see great results from your campaign. :) - Benz and Jc
Sept. 13, 2022
This app is easy to use and does what it says. The support team is great and very helpful. Thanks Jessa and Jon for helping.
We're glad to have assisted you on your concerns. Please reach out anytime you need help, and thanks for writing a review. :) - Jessa and Jon
Sept. 8, 2022
JC was helpful in accommodating the needs of our business at this time. Super responsive and understood exactly what I was looking for.
You are welcome, and thanks also for writing a review. I really appreciate it. - Jc
Sept. 8, 2022
I was a bit confused trying to edit the post-purchase popup, but Katherine was very quick to help me (less than a minute!) and sorted out all my problems. Very impressed. I'm looking forward to testing the campaigns live!
Glad to have assisted you today. Looking forward to see great results in your campaign. - Katherine
Sept. 8, 2022
Cris was helpful in sorting out an extension to our trial as we had not had a chance to use the app yet.
Pleasure was mine! So glad that we were able to sort out all your concerns. :) - Cris
Sept. 7, 2022
We have been using ReferralCandy for over a year now, however recently changed our checkout flow on Shopify, where we experienced some issues. Katherine, at ReferralCandy, was able to quickly help us resolve the issue, working with her dev team, to resolve the issue and get us back up and running again.
Thank you so much for this wonderful review. Please do not hesitate to reach out to us anytime you need help. :) - Katherine
Sept. 5, 2022
App wont complete the account set-up process upon installation - just gets stuck on the Referral Candy website.
Hi there. Apologies if you're having a hard time completing the signup process. We saw the message you sent our team earlier and one of our success managers is reaching out to you to help quickly get this sorted. Thank you! UPDATE: Hi again, we’ve been trying to reach you. We’ve figured out what happened and the fix is fairly simple to implement (instructions also sent via email). Just let us know as soon as you are ready and we’ll help get everything setup.
Sept. 12, 2022
The app can be tough to figure out, but the chat feature has been amazing! I worked with Katherine who answered each and every question I had; she was beyond helpful in getting everything sorted out.
Thanks for writing a review and we hear you. Our success manager, Katherine, sent a follow up message to address any concenrs you may still have. We look forward to speak with you again. :)
Sept. 2, 2022
The tool is great although it is not as friendly if you have to set it up in another language that is not English and the process is a bit tedious. The support was great though, Jon helped me out with the issues I had and got me back on track. So shoutout to Jon. Looking forward to seeing what results I get from the app.
Glad to have assisted you with your concerns. Thanks for writing an awesome feedback as well. :) - Jon
Sept. 2, 2022
Since I started to use this app I am having difficulty using the app but thanks to Katherine, member of their support team. Thanks for clearing up all of my questions, quite useful app.
You are definitely welcome, and it was a pleasure helping you out. :) - Katherine
Sept. 2, 2022
This app is excellent. Not to mention that their chat support is excellent. I was assisted by JC, the support was very quick and my request was done in no time.
Pleasure is all mine. I had a wonderful time helping you out today. Have a lovely day! - Jc