All reviews

Rating Breakdown

  • 5
    90% (1,308 ratings)
  • 4
    8% (117 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (13 ratings)

Reviews with Text

  • 100% (1,447)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 1, 2023

We've used RC for 2 years now and it's super simple to use and their customer success team have always been very responsive and helpful. I can't fault it if you're looking for a referral program!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! I'm happy to be of assistance! - Hannah

5 / 5 Share

Jan. 24, 2023

We are excited to try out the app and had a number of questions, their customer service team was very helpful in answering them promptly and accurate. It is nice knowing the Development Team and Customer Service Team work closely. Thank you Jessa, for your help. We are excited to see what ReferralCandy can do.

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy to have assisted you today. Thanks also for writing an awesome review. :) - Jessa

5 / 5 Share

Jan. 24, 2023

just getting set up, it's pretty easy to use but i had a few questions, even on the chat support, super quick - Lorraine is a superhero

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Wow! Thank you for your kind words! I really appreciate it. Let us know if you need any assistance and we'll be here for you! - Lorraine

4 / 5 Share

Jan. 18, 2023

Just going through the onboarding process and Lorraine has been very helpful. Only giving it 4 stars because we haven't tested the app out fully yet. Will update if it proves to be what we're looking for.

Using app

About 2 hours

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for the review! Please feel free to contact us again if you need help! - Lorraine

5 / 5 Share

Jan. 12, 2023

5* so far. The customer support team are very quick to respond and are very helpful. I am going through the activation session now, fingers crossed everything goes smoothy.

Using app

About 22 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the review! Let us know if you need assistance!

4 / 5 Share

Jan. 10, 2023

Katherine with support is awesome! She was super helpful, as the app itself is not very intuitive to set up. But we'll see how it goes once it's activated!

Using app

About 23 hours

Total reviews

8

Average rating

2.9

Developer Reply

Thank you for the review! Let us know if you have further questions - Katherine

5 / 5 Share

Jan. 9, 2023

I installed the app yesterday and today JC reached via chat to ask if I had any question we jumped on a zoom call right away and he helped me answer all my questions regarding Referral Candy and integration with Klavyio and Shopify! this app seems terrific and great customer service experience!

Using app

About 18 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! Let us know whenever you need assistance! - JC

5 / 5 Share

Jan. 6, 2023

We're just getting started with this app, but already seeing a meaningful impact and daily uptick in referrals. The support team— Jon & Cris— were incredibly helpful in getting our program up and running. I can't wait to see what comes of it for our brand!

Store

Nyssa

Using app

20 days

Total reviews

6

Average rating

4.7

Developer Reply

We are glad we were able to help out! Let us know if you have further questions! - Jon+Cris

4 / 5 Share

Jan. 5, 2023

Pretty straightforward to use. I am still a little confused with the Klaviyo integration. Still a little too new to see any real results yet. Customer service is top notch, and always very quick to reply. Katherine has been extra helpful.

Using app

About 1 month

Total reviews

6

Average rating

3.2

Developer Reply

Thank you for the review! Let us know if you need assistance! - Katherine

5 / 5 Share

Jan. 5, 2023

Just had a demo with JC and he helped me tremendously, he showed me all ins and outs of Referralcandy. keep up the good work!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! Let us know whenever you need assistance! - jC

5 / 5 Share

Dec. 21, 2022

Thanks for the help, Jon! Appreciate the quick and efficient customer service and follow-through. Referral Candy has so far been very easy to use and implement.

Using app

About 1 month

Total reviews

5

Average rating

4.6

Developer Reply

Thank you for your kind words! Let us know whenever you need assistance! - Jon

5 / 5 Share

Dec. 16, 2022

Alex and Jon have been great to work with in getting our referral program created and configured. Installation is pretty easy and straight forward, but Jon was very attentive in making sure all my questions were answered and I didn't have any lingering issues. Thanks Jon!

Using app

14 days

Total reviews

6

Average rating

5.0

Developer Reply

We appreciate your review! Let us know whenever you need assistance! - Jon+Alex

5 / 5 Share

Dec. 15, 2022

We have just started using the app and so far the support has been really great, especially from Cris Lopez, who has taken time to guide us on setting up our first campaign. Cris is always very fast to respond when we have questions or need support. Overall a great app and great service.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

It was my pleasure assisting you today, and please reach out anytime you need assistance. Thanks also for writing a review! :) - Cris

5 / 5 Share

Dec. 15, 2022

App works great and easy to use. Lorraine from Referral Candy has been most helpful and prompt with her responses. Great!

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

You were awesome as well! Thanks for taking the time to write this review, I really appreciate it. :) - Lorraine

5 / 5 Share

Dec. 14, 2022

Great service and willingness to help set up program! As soon as we signed up, Benz reached out to us to help in any way to get a seamless start.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

Developer Reply

Proactive reach out to our merchants had been one of our major focus lately, so it's great to know that you appreciate it. Thanks for this feedback and let us know anytime you need help. :) - Benz

5 / 5 Share

Dec. 6, 2022

I've used this app for 3 businesses now, all on the ReCharge platform. It's best in class for that use case. My most recent experience had a challenge with integrations but JC and Jon were top-notch/10-out-of-10 in helping resolve the issue and get us cranking!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

You are most welcome! We're glad to have assisted you with your concern and thank you for trusting us to run the referral campaign for your 3 businesses! :) -Jc and Jon

5 / 5 Share

Dec. 1, 2022

Jelson was very helpful with his friendly and swift responses! Would be handy if the referral program could be temporarily deactivated within the app however given how efficient the customer service was it's not too big a drama.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for writing a feedback and we will circle it back with the team. Please reach out anytime you need help. :) -Jelson

5 / 5 Share

Nov. 30, 2022

Cris, Karen and Jelson helped me fixing a problem with a flow idea i had. Thank you for the fast responses and your kindness.

Store

GOT BAG

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

You are welcome, and thanks also for writing a review. :) - Cris, Karen and Jelson

5 / 5 Share

Nov. 30, 2022

It's really good service! I had a problem and went to ask them very late. Got back to me quickly and have been helping me with my problem. I think they are 24 hour customer service.

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Helping out our clients is what we do best. ;) Thanks for this review and feel free to reach out anytime you need help. -Benz

5 / 5 Share

Nov. 29, 2022

Great customer support, especially from Ines and Jon. I'm able to get any questions answered in seconds which really speeds up the process. Very well documented as well.

Using app

38 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Wow! This is such an amzing feedback. Thank you so much and it was our pleasure talking to you. -Ines and Jon