Releasit COD Form & Upsells
Cash on Delivery Form for Dropshipping: Upsells, OTP, SMS
Rating
4.8
feedback
2,629
chart
#37
All reviews
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March 14, 2026
Very disappointing experience with the Releasit COD Form & Upsells app. Even after subscribing to their **Unlimited plan ($69.99)**, the level of support we received was extremely poor. We reported a serious issue where customers get stuck on the processing page and are not redirected to the thank you page. Because of this, customers think their order was not placed and they place the order again, which results in multiple orders being created. Despite clearly explaining the problem, we did not receive any proper solution or helpful response from the support team. When a store is paying for the **Unlimited $69.99 plan**, we expect fast and professional support, but unfortunately that was not our experience. This kind of issue directly affects business operations and customer trust. Very disappointing support experience.
Hello there. I am Mehmed, tech support app lead for Releasit. First of all, I am truly sorry for the inconvenience the issue has caused. I understand how detrimental issues like this can be. Can you please reach out to [email protected] and ask for Mehmed, I will personally check what is happening and make sure your store is working without any issues? Looking forward hearing from you. Kind regards
March 9, 2026
very bad service for support i pay per month 29 doller and customer support is totally bed service i add 20 doller in my top up wallet and amount deducted from my bank and also show as a success in shopify bill section and till not added in my top up wallet account please do not use this type of app for cod form
Hello there, My name is Mehmed, and I’m the Tech Support Lead at Releasit. First of all, I’m truly sorry for the experience you had. I completely understand how frustrating it can be when your balance doesn’t update as expected, especially when it affects your store operations. I’d like to briefly explain why this sometimes happens. In some cases, the app’s frontend does not properly communicate the payment confirmation to the system. When that occurs, the top-up may not immediately appear in the application balance even though the payment was completed. When this situation is reported, our support team escalates the case to our finance department to verify the payment. Once the payment is confirmed, we manually update the balance from our backend. This process can occasionally take a couple of hours, but in most cases we are able to resolve it much sooner. We completely understand that any inconvenience can impact your store’s performance, and we truly appreciate your patience while we resolve situations like this. If you need any additional information or assistance with the app, please feel free to reach out through our support chat widget or by email at [email protected]. I’ll be more than happy to help. Kind regards, Mehmed Tech Support Lead Releasit
Feb. 16, 2026
This app automatically downgraded to the free plan when my store was frozen, yet I was still charged for the premium plan. On top of that, it displayed a message to my customers saying that the order limit had been reached without any notification to me. Because of this issue, I lost around 50 orders in just 10 days without realizing there was a problem. Instead of hiding the button once the usage limit was reached, the app continued showing it on the storefront with a limit message, which negatively affected my sales. This situation caused significant losses for my business and should not have happened.
Hello there, I am Mehmed, tech support app lead for Releasit COD Forms and Upsells. First of all, I am really sorry for the disruption this has caused. I wanted to give a clearer picture on why we are transferring stores to free plan once they are closed : it is simply due to the fact we are trying to protect our customers from unnecessary spending. In case subscription would be staying active, it would trigger further charges for each passing month. We have also developed a system where we can recover all the orders made through the form for the past 5 days after plan limit is reached. Once again, I am truly sorry for the inconvenience, can you please reach out to us either through chat widget inside the application, or through email [email protected] so we can further discuss this matter. Kind regards, Mehmed
Jan. 29, 2026
The app is malfunctioning and it breaks the whole cart and add to cart, the support is answering but the fix is taking more than 2 weeks right now.
We are sorry for the experience you had. This issue is related to a custom theme compatibility, which can affect how the app interacts with the cart. Our support team has been assisting you, and we are actively working on a fix. The fix is currently in progress and will be released soon. We will inform you as soon as it is live. Thank you for your patience and for reporting this issue. Your feedback helps us improve the app. Carlos CEO, Releasit
Jan. 13, 2026
Worst, no support. they will have issue on their side and will be just sitting without intimating customer. Good product, wrong team.
We are really sorry for the experience you had and for the lack of communication on our side. This is not the level of support we aim to provide. When issues happen, we should proactively inform our customers, and we clearly fell short in this case. Your feedback is taken seriously and is being used to improve how we communicate during incidents. Our team is available via support chat and email at [email protected] , and we would appreciate the opportunity to review your case and make things right. Thank you for your honest feedback. Carlos CEO Releasit
Jan. 9, 2026
Its a scam! Hello, this is important! Me and others are having problems with the platform ECOMDROP that are also announced here in releaseit. Its been 10 days that I havent been able to contact, via whatsapp or email and around 30-40 days trying to withdraw my payments, I have ~2.000$ there, also, one of the platform admin stopped responding on whatsapp also,.. everything is suspicious, but the platform still operating 100% of deliveries and dashboard, being able to confirm orders, ship, etc... and the shippings are getting deliveried, so, there is people working there, they just dont want to answer us!!! please, help me, and you probably need to pass this to your supervisor since releaseit is partnered with them. Es una estafa!!! Hola, ¡esto es importante! Otros y yo estamos teniendo problemas con la plataforma ECOMDROP, que también se anuncian aquí en releaseit. Llevo 10 días sin poder contactar por WhatsApp ni correo electrónico, y entre 30 y 40 días intentando retirar mis pagos. Tengo unos 2000 $ allí. Además, uno de los administradores de la plataforma dejó de responder por WhatsApp... todo es sospechoso, pero la plataforma sigue funcionando al 100% con las entregas y el panel de control, pudiendo confirmar pedidos, enviar, etc., y los envíos se están realizando. Por lo tanto, hay gente trabajando allí que simplemente no quiere respondernos. Por favor, ayúdenme. Probablemente deban pasarle esto a su supervisor, ya que releaseit está asociado con ellos.
Lamentamos mucho la situación que estás viviendo y entendemos lo preocupante que es. Voy a revisar este caso personalmente y contactar directamente a nuestros partners en Ecomdrop para entender qué está sucediendo. Solo colaboramos con proveedores que consideramos confiables, y tomamos este tipo de reportes muy en serio. En cuanto tengamos una actualización por su parte, nos pondremos en contacto contigo. Gracias por informarnos de esta situación para poder investigarla adecuadamente. Carlos CEO Releasit
Dec. 31, 2025
It’s a great app, but i still don’t recommend it for Algerians because of the incorrect wilaya (province) numbers, which cause confusion for customers when choosing their wilayas, even though I contacted support and explained the issue to them, they stopped at telling me that i could create a custom wilaya list without the ability to set delivery prices for each wilaya, a solution worse than the problem itself
We are sorry for the experience you had and for the frustration this caused. I would like to reassure you that we successfully support thousands of merchants in Algeria who use the app daily. That said, we understand that correct wilaya configuration is critical for your business. I have personally reached out to you through our support email to follow up on your case, review it in detail, and try to find a solution that works for your situation. Thank you for taking the time to share this feedback. Carlos CEO of Releasit
Dec. 26, 2025
App stopped working and lost many order, because customer wasn't able to complete order. They ask me to reinstall, which make me subscribe to their plan again.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear that your customers were unable to complete their orders and that this resulted in lost sales. We fully understand how serious this is, especially when it directly impacts your revenue. Regarding the reinstallation, I want to clarify that reinstalling the app should not result in double charges. Shopify manages app subscriptions, and if there was any unintended rebilling after reinstalling, we are more than willing to review it immediately and ensure it is properly resolved. The suggestion to reinstall is sometimes used as a troubleshooting step to refresh the app connection with Shopify, but we understand how frustrating it can feel — particularly during an active issue. Please contact us directly with your store details so we can verify your subscription status, ensure you are not incorrectly charged and confirm everything is now working properly We take situations like this very seriously and are here to make this right. Mehmed, Tech Support App Lead
Dec. 25, 2025
Since December 23rd, this application has experienced issues where customers cannot place orders, and the app management interface cannot be opened. As a last resort, I had to uninstall it. When I reinstalled it yesterday, the paid plan was no longer active and reverted to the free plan. Despite reaching out to the official support team, I have not received any response. Additionally, since the uninstallation, my Facebook pixel tracking has been malfunctioning and failing to provide accurate data. I have now discontinued the use of Releasit COD Form.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for the experience you’ve had since December 23rd. An issue preventing customers from placing orders and blocking access to the app dashboard is extremely serious, and I completely understand why you decided to uninstall the app. Regarding the subscription, when an app is uninstalled Shopify automatically cancels the active plan. After reinstalling, the app defaults to the free plan until the paid subscription is manually reactivated. That said, if there was any confusion or billing concern related to this, we are absolutely willing to review it and make sure everything is correct. I also sincerely apologize if you did not receive a response from our support team. During that period we were handling an unusually high volume of inquiries, but that is not an excuse for you feeling ignored. If there was any oversight with your message, I am truly sorry. As for the Facebook Pixel, uninstalling the app can remove certain scripts depending on how tracking was configured, which may explain the inaccurate data afterward. We would be happy to help you verify and restore proper tracking to ensure everything works correctly. Even though you have decided to discontinue using Releasit, I would genuinely appreciate the opportunity to review your case personally and make sure no unresolved issues remain on your store. I’m very sorry for the disruption and frustration this situation caused. Mehmed, Tech Support App Lead
Dec. 24, 2025
me hicieron perder 500 dolares en publicidad porque dejo de funcionar la app
Soy Mehmed, Tech Support App Lead de Releasit. Lamento sinceramente lo que ocurrió y entiendo perfectamente lo grave que es perder 500 dólares en publicidad porque la app dejó de funcionar. Cuando se están ejecutando campañas pagadas, cualquier interrupción puede tener un impacto directo y muy frustrante en el negocio. El problema ya ha sido solucionado y la app se encuentra estable. Aun así, comprendemos que eso no cambia el impacto que tuvo en su momento, y por eso tomamos este tipo de situaciones con la máxima seriedad. También estamos reforzando nuestros sistemas de monitoreo para prevenir que algo similar vuelva a ocurrir. Por favor contáctanos directamente por el chat dentro de la app o al correo para que podamos revisar tu caso en detalle y asegurarnos de que todo esté funcionando correctamente en tu tienda. De nuevo, siento mucho la situación y el impacto que tuvo en tus campañas. Mehmed, Tech Support App Lead
Dec. 24, 2025
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead
Dec. 24, 2025
down for 3 days now
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m very sorry for the disruption you experienced. The issue has now been fully resolved and the app is stable. We understand how serious it is for your store to be affected for that long, and our team worked continuously to restore everything as quickly and safely as possible. I truly hope everything is now working properly on your end. If you notice anything unusual or need any assistance at all, please reach out to us through the in app chat or at email, and we will review your store immediately. Thank you for your patience. Mehmed, Tech Support App Lead
Dec. 24, 2025
App gives 500 error. Customers cannot create orders using COD. I cannot reach app developers. I have lost alot of money in 2 days!
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for the situation you experienced. A 500 error preventing customers from placing COD orders is extremely serious, and I completely understand how two days of disruption could result in significant financial loss. The issue has now been identified and resolved, and the app is stable. We have also strengthened our monitoring systems to reduce the risk of similar incidents happening again. I’m especially sorry if you felt you couldn’t reach us. During the incident we received a very high volume of messages, but that should never leave you feeling unsupported. If there was any oversight with your inquiry, I sincerely apologize. If you are still experiencing any issues at all, please contact us through the in app chat or at [support email], and we will prioritize your case immediately. We are here to make sure your store is fully operational. Again, I’m very sorry for the impact this caused your business. Mehmed, Tech Support App Lead
Dec. 24, 2025
We experienced multiple outages on two Shopify stores using Releasit COD Form. The app went down during live ad campaigns, preventing customers from completing orders. After following support’s advice to uninstall and reinstall, the app failed again shortly after, causing additional ad spend and revenue losses. There was no prior outage notification, which made it impossible to pause ads in time. Support was responsive and polite, but for a checkout-critical app, reliability and real-time incident alerts are essential. If you’re running ads, make sure you have a backup checkout solution.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. First, I genuinely want to say I’m sorry for what you experienced. Having outages happen during live ad campaigns, not just once but multiple times, is incredibly frustrating, especially when it directly affects your ad spend and revenue. I completely understand how damaging that can be. Reinstalling the app is sometimes recommended as a quick way to refresh the Shopify connection, but I understand how disappointing it must have felt when the issue returned shortly after. That’s not the experience we want any merchant to have, particularly for something as checkout critical as COD. You’re also absolutely right about communication. Not having a real time outage notification makes it much harder to react quickly and pause campaigns. We’ve taken this feedback seriously and are actively improving both our infrastructure monitoring and how we communicate incidents to merchants. I truly appreciate you acknowledging our support team’s responsiveness. That means a lot. At the same time, we know that politeness alone isn’t enough. Stability and transparency are essential, especially for stores running paid traffic. If you’re open to it, I would be happy to personally review both stores to ensure everything is now fully stable and optimized. Thank you for the honest feedback. It helps us improve where it matters most. Mehmed, Tech Support App Lead
Dec. 24, 2025
Service outage lasting over 24 hours and still ongoing. No updates, no status notifications, no communication at all. Unacceptable reliability for a COD form app.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We sincerely apologize for the extended service disruption you experienced. An outage lasting this long, especially without clear communication is understandably frustrating and unacceptable, particularly for a COD form app that directly impacts order processing. Reliability and transparency are extremely important to us, and we regret that we fell short in your experience. Our engineering team has been actively working to resolve the issue and restore full stability as quickly as possible. At the same time, we recognize that better real-time updates and clearer communication should have been provided. We are reviewing both the technical cause and our communication process to ensure improvements are made on both fronts. Your feedback is taken seriously, and we truly appreciate you raising this concern. If you are open to it, please contact us directly so we can provide you with the latest update regarding your store and ensure everything is properly restored. Mehmed, Tech Support App Lead
March 28, 2026
ME HAN HECHO PERDER 300 euros!!!! La aplicacion dio un falo ayer y no registra ventas por lo que todo el dinero invertido ayer en publicidad se ha ido a la basura!!! Y seguro que no me devuelven una parte, ni me compensan de ninguna manera. Ahora para cobrar son rapidisimos. Es mucho mas segura la app: EasySell COD Form, y me voy a ella a no ser que me compensen como minimo esa cantidad. HORRIBLE APP!!!! Sigue inactiva, me sale: ApolloError Response not successful: Received status code 500 y un boton de contacto que no funciona, asi que he puesto: EasySell COD Form para poder seguir funcionando, TODO MAL y ya es la 2a vez que me pasa este error! Si no me dan una compensación se acabó esta app Es una pp que fallta de vez en cuando dejandote sin chekout y encima no puedes ponerte en contacto con ellos, pero te cobran como un app top, mejor usar otras apps Ademas Valentina de atención al cliente, no escucha, no lee lo que le pides, y se inventa todo. Un 0 de atencion al cliente
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento muchísimo la situación que describes. Entiendo perfectamente la frustración y el enojo que genera perder 300 euros en publicidad porque la aplicación falló y no se registraron las ventas. Cuando se invierte dinero en campañas, cualquier interrupción tiene un impacto directo y muy doloroso en el negocio. El fallo que ocurrió ya ha sido corregido y la app se encuentra estable. Aun así, sé que eso no compensa automáticamente el impacto que tuvo en tu inversión publicitaria, y por eso quiero que revisemos tu caso de forma individual. En cuanto a la compensación, te pido por favor que nos contactes directamente por el chat dentro de la app o al correo para poder analizar tu caso en detalle y ver qué podemos hacer. Cada situación es distinta y queremos evaluarla correctamente antes de darte una respuesta definitiva. Entiendo que estés considerando otras opciones, pero nos gustaría tener la oportunidad de revisar tu caso y ayudarte. Tomamos muy en serio tanto la estabilidad de la app como la confianza de nuestros clientes. Siento sinceramente lo ocurrido. Mehmed, Tech Support App Lead
Dec. 24, 2025
1 Star - Extremely disappointed. The app stopped working and showed a 500 error code, which caused me to lose $38 in revenue. A reliable service is essential for COD orders, and this failure has cost me money. I need an explanation and a fix immediately.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear about your experience. A 500 error is a server-side issue, and we completely understand how frustrating and concerning it is — especially when it directly impacts your revenue and COD orders. Reliability is essential for checkout flows, and we take situations like this very seriously. Our team treats any 500 error as a high-priority incident and investigates it immediately to restore full functionality as quickly as possible. That said, even a short disruption can result in lost orders, and we sincerely apologize for the impact this had on your store. We would really appreciate the opportunity to review your specific case in detail to determine exactly what happened and ensure everything is now working correctly. Please reach out to us directly at our chat widget inside the application, and we will prioritize your case right away. Thank you for bringing this to our attention — your feedback helps us strengthen the app and prevent similar issues in the future.
Dec. 24, 2025
Response not successful: Received status code 500 Bu hatayı alıyoruz ve kimseye ulaşamıyoruz bu durum ile alakalı.
Meraba, Ben Mehmed, Releasit için Tech Support App Lead’im. Yaşadığınız durum için gerçekten üzgünüm. “Response not successful: Received status code 500” hatası sunucu kaynaklı bir problemdir ve müşterilerinizin sipariş oluşturmasını engelleyebileceği için ne kadar acil ve kritik olduğunu çok iyi anlıyorum. Bu sorun artık giderildi ve uygulama şu anda stabil çalışıyor. Yine de sizde devam ediyorsa lütfen uygulama içindeki canlı sohbetten veya [support email] üzerinden bize yazın. Mağazanızı hemen kontrol edip sorunun tamamen çözüldüğünden emin olalım. Tekrar kusura bakmayın ve yaşattığı aksaklık için özür dilerim. Mehmed, Tech Support App Lead
Dec. 24, 2025
the app is not working tow days now, and no response from them.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear that you’ve experienced issues for two days and felt that you didn’t receive a response. I completely understand how frustrating that must be, especially when the app is critical to your order flow. During the incident, we were handling a very large volume of inquiries, and our team has been working hard to respond to every single merchant as quickly as possible. That said, it is possible that we may have had an oversight with your message, and if that is the case, I sincerely apologize. The issue has now been fully resolved, and the app is stable. Our team worked through a very large volume of inquiries during this period and did everything possible to restore normal operation as quickly as we could. If you are still experiencing any problems at all, please contact us directly through the in app chat or email us, and we will immediately review your store to ensure everything is working correctly. Looking forward hearing from you Mehmed, Tech Support App Lead
Dec. 24, 2025
La app no esta funcionando, contacto al servicio de ayuda y no contestais, me estáis jodiendo las ventas en pleno Q4???
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Entiendo perfectamente tu frustración, especialmente en pleno Q4, que es uno de los periodos más importantes del año en ventas. Si la app no estaba funcionando y además sentiste que no recibías respuesta, es totalmente comprensible que estés molesto. El problema técnico ya fue identificado y solucionado, y la aplicación se encuentra estable en este momento. Durante el incidente recibimos un volumen muy alto de mensajes, pero eso no quita que debimos responderte con mayor rapidez. Te pido disculpas sinceramente si hubo una demora en tu caso. Por favor, contáctanos nuevamente por el chat dentro de la app o al correo support email para que podamos revisar tu tienda de inmediato y asegurarnos de que todo esté funcionando correctamente. Lamentamos mucho el impacto que esto haya tenido en tus ventas. Mehmed, Tech Support App Lead