All reviews

Rating Breakdown

  • 5
    13% (74 ratings)
  • 4
    11% (61 ratings)
  • 3
    14% (75 ratings)
  • 2
    15% (84 ratings)
  • 1
    47% (259 ratings)
Review RSS Feed Review RSS Feed

2 / 5 Share

May 18, 2022

Why are you only supporting only 3 sizes of labels with the Zebra ZSB Label Printers? Zebra Barcodes ZSB-LC6 (2.25" x 1") - 57mm x 25mm Zebra Multipurpose ZSB-LC7 (1.25" x 1.25") - 32mm x 32mm Zebra Jewelry ZSB-LC8 (2.25" x 0.5") - 57mm x 13mm

Using app

Almost 3 years

Total reviews

2

Average rating

3.5

Developer Reply

Hi, there. Thanks so much for taking the time to leave a review for our application. We take all feedback that we receive with an open-mind, as it's feedback such as this that allows us to improve our product offerings. Currently, the types of labels we can support for the ZSB printer is limited to those three options, and it would be great if we could expand our support for that printer. I've passed this feedback along to our Product Team, so they can see that this is something that folks are looking for. In the meantime, we do have our help documents, such as this one here (https://bit.ly/3xbYvo2), that showcase the additional Zebra label types that we support, just in case one of these other label types may be helpful. -Imogen, Shopify Support

1 / 5 Share

April 29, 2022

For some reason it completly quit on me. It show me an error. so i deletd it and try toinstall it again and now the app just doesn't work. doesn't allow me to add it and it show me the error again. this is all crazy. I have no idea what to do. I have lots of labels to make and ths is very frustrated.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for reaching out and bringing this to our attention! If reinstalling the app didn't resolve the issue, then it's possible that the issue could be related to the cookies settings on your browser. To resolve this, we'd first recommend checking your browser's settings to see if you have enabled cookies (https://bit.ly/3MZBAmE). You can also try using a different browser or device to check whether the issue is localized or system-wide. If the issue continues to persist, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support

1 / 5 Share

April 25, 2022

I thought this app and using barcodes on my products would be a super easy way to help me sell in person faster during fairs and markets, but just printing literally my very 1st page of barcodes was a disaster! I'm using avery labels and printing from my office jet printer and it doesn't print the description (why?? there's is plenty of room!) I can't print a barcode on my jewelry tags because Shopify doesn't support that label...what? Why? Makes NO sense at all since you're supporting all other avery labels! Shopify support while very nice just said-we don't support it and we don't support my printer (what? My printer works FINE and the barcodes work on the labels I've printed so far. Ugh-just frustrating! I guess you get what you pay for with a free app!

Using app

3 months

Total reviews

2

Average rating

3.0

Developer Reply

Hey, there. Thank you for reaching out and bringing this to our attention. We're sorry to hear that you're unable to use your printer or the specific size of Avery label with our Retail Barcode Labels app. We do support some Avery labels, such as the Standard - 5160 and 5167 labels (https://bit.ly/3zG8um4), and you can use a standard desktop printer with these labels. However, we understand that being able to support more printers, label types, and label sizes is important for our merchants and we'd be happy to share your feedback with our development team. Thanks again. -Elias, Shopify Support

3 / 5 Share

April 20, 2022

Easy to use and works well for us but would be amazing if we could print labels from the transfers page... I noticed in an earlier review reply you said you were working on this, how is that going??

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Hey, there. Thank you for taking the time and sharing this review. We're delighted to hear that Retail Barcode Labels is working well for you! While we don't have any updates on printing labels from the transfers page at this time, we understand that this is important to you and we'd be happy to add to the feature request. If Shopify moves forward with any updates or changes to Retail Barcode Labels, we'll be sure to announce them on our changelog (https://bit.ly/3108IBL). Cheers! -Elias, Shopify Support

1 / 5 Share

April 13, 2022

The app is terrible to use. I selected a Dymo standard label. The labels on the roll are in landscape format. When creating the template in the app, I could also select it without problems. However, the generated label comes - for whatever reason - in portrait format. I can not change or adjust it. After giving up on that, I chose a square template (Dymo 25x25). Here's the next bit of fun. The barcode is cut off due to the lack of font reduction. No adjustments possible. I use Barcode Man now, works great and you can customize many. Doesn't cost much either.

Using app

34 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hey, there. Thank you for taking the time and sharing this feedback with us. We also appreciate you for sharing an alternate recommendation! That being said, if you need to adjust the orientation of the labels, then you can do that by updating the print settings (https://bit.ly/389drKL). We'd also encourage checking our supported label sizes (https://bit.ly/3zG8um4). If you need any assistance with our app, then we'd be happy to further assist you through a callback, live chat, or emails. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

2 / 5 Share

March 29, 2022

This is not a very good app. While it does create and allow you to print barcodes is leaves much to be desired. I just entered a transfer of almost 200 products and now I have to add each and every product to a que to print labels or print them one-by-one. Why would one not be able to print labels from a transfer (which is really a basic purchase order)? This is a feature that other providers offer (we switched from Lightspeed and they offered it) I would give it a better review if it actually worked the way we do.

Using app

5 months

Total reviews

5

Average rating

4.4

Developer Reply

Hi there, Iowa Magic Shop. Thanks so much for taking the time to leave a review for us, and I'm truly sorry to hear that our app isn't able to quickly and efficiently allow you to print off labels from a transfer. This is a great piece of feedback to have for us, and as we're always looking to improve our product offerings, you can rest assured that I'll be making our development team aware of this. With this feedback, the team will be able to look into adding this functionality in the future. If you have any additional feedback for us, please feel free to let us know. -Imogen, Shopify Support

1 / 5 Share

March 23, 2022

What's the purpose of this app if it's can't show the prices on the label!! I contacted support and they said my store currency is not supported! Why the app only supports certain currencies? Please add all currencies, it's really simple I don't know what's complicated about it

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Wild Hide. Thanks so much for taking the time to leave a review for us. I'm sorry to hear that our application doesn't support the currency you're using in your store. Do you mind me asking what currency it is that you were hoping to show on your labels? I feel that this is a clear opportunity for improvement for Retail Barcode Labels, so I'm going to pass this feedback along to our development team, so they can look into adding this functionality. Thank you for bringing this to our attention via your review. -Imogen, Shopify Support

1 / 5 Share

March 11, 2022

Trying to drop ship and cj dropshipping products dont have barcodes, anything printed on demand doesnt have a barcode, pretty much trying to sell on line is impossible. I tried to make barcodes so i can sell products on walmart using this app and it gave me 8 digit barcodes that do not fit on google, facebook, or ebay. Really misleading and stupid. After 2 hours of trying to figure it out turns out it doesnt work for its intended purpose. They should call it fake barcode labels to keep your store organized. If u need upc codes stay far the fuck away from this app.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for taking the time and writing this review. It's important to note that the barcodes generated by the Retail Barcode Labels app are unique to your store, which can be used with Shopify POS or for managing the inventories. However, they wouldn't be considered a valid universal product code (UPC) for Walmart and/or Google Shopping. In order to get a valid UPC/GTIN, then you or the manufacturer will need to apply to become a part of the system at GS1 (Global Standards Organization) - GS1 manages the assigning of UPCs within the US. If you'd like to learn more about obtaining a UPC, then we've got a detailed guide to help you with that right over here: https://bit.ly/3qu70bm. If you'd like to receive more assistance for this issue, then please reach out to our Support team who would be happy to help via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers! -Elias, Shopify Support

1 / 5 Share

March 3, 2022

I was so happy to download this app. After trying out for the 4th times generating barcodes for my cosmetics product, nothing works. I have a QRbot app on my phone to test, only able to scan the barcode numbers without any necessary info shows up of what my product is.

Using app

7 months

Total reviews

12

Average rating

4.3

Developer Reply

Thank you for writing your review and for notifying us of this problem. I would recommend reaching out to our support team directly so we can authenticate you on the store and take a closer look at this for you. You can contact our support team through this link: https://bit.ly/2AWw5VA. -Victor, Shopify Support

1 / 5 Share

Feb. 21, 2022

Terrible. Continually problems with Google shopping feed. All the barcodes state that they are" not valid" with GTIN and google turned it down. I did an online chat and resolved some of the issues, but then checked back and everything is still the same. Not valid Barcode. Very frustrated. I am extremely unhappy and this seems to be an issue for others as well as me. I will come back to change my rating if support help me to have "valid" GTIN that google shopping won't turn me down.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hey, there. Thank you for taking the time and bringing this to our attention. It's important to note that the GTIN that Google requires is the unique product identifiers assigned by the manufacturers. While the GTIN isn't something that the Retail Barcode Labels app can help with, our barcodes can be used for store management purposes. That being said, if you need help finding the GTIN for registered products, then you'll want to check out Google's documentation on that here: https://bit.ly/3HkUm4b. However, if you're selling custom products, then they do not need to have a unique identifier. If you need more assistance with this issue, then this is something that our Support team would be happy to help you with. Please reach out to our Support team via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers! -Elias, Shopify Support

1 / 5 Share

Jan. 31, 2022

This app doesn't assist with in store barcoding effectively. It has no ability to show the original price & a marked down price. I have used this for years as it is the only option in Shopify but it is very disappointing.

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for writing your review and for sharing your concerns regarding the Retail Barcode Labels app. I can certainly see why being able to display the current price and the comparative price on your barcodes would be beneficial and I will be sure to pass your feedback onto our development team. -Victor, Shopify Support

1 / 5 Share

Jan. 11, 2022

Destroyed my Google shopping feed, all the barcode are not valid with GTIN and google turned it down I asked for help, I will come back to change my rating if support help me to have "valid" GTIN that google shopping won't turn me down. Before i didn't have a single issue

Using app

1 day

Total reviews

18

Average rating

1.7

Developer Reply

Thank you for writing your review and I'm sorry to hear that you've had this issue. Barcodes generated via the Retail Barcode Labels app will be unique to your store, whereas Google requires specific barcodes if you are selling registered products. These barcodes would generally be predetermined and barcodes generated via the app would not be appropriate, unless the products you are selling are custom products. Custom products do not need to have a unique identifier. If you'd like to receive more assistance for this issue, please reach out to our support team who would be happy to help: https://bit.ly/2AWw5VA. -Victor

1 / 5 Share

Dec. 24, 2021

DESTROYED MY BUSINESS ON CHRISTMAS EVE! After 9 months of uneventful use this grinchy piece of software decided to overwrite every single barcode on all 35,000 items at my stores. We don't know how. Shopify support doesn't know how. No one can do anything. The staff at our multiple locations have had to manually search for every item in the POS, forcing customers into long checkout lines. Even with uploading backup data, we are going to have to burn payroll to rescan at least 2,000 items. This app has turned this jolly fella into a full on scrooge. Humbug I say, Humbug!

Using app

8 months

Total reviews

3

Average rating

2.3

Developer Reply

Hey, there. Sorry to hear about the issues caused by the overwrite. While we don't have any additional information how that could have happened, this may be something that our Technical team can look into. Please get in touch with our Support team again by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and make a request to have this issue escalated. With a large product catalog, we do recommend making a backup in the event this happens again. There are a couple of options you can consider for doing this, such as by exporting a copy of your products to a CSV file (https://bit.ly/3wCodAB) or using a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f). Thanks again for taking the time and bringing this to our attention. -Elias, Shopify Support

3 / 5 Share

Dec. 23, 2021

Hi! We really like this simple app! There is one problem, sadly, it does not support UTF-8 character encoding... Developer team, please fix this simple problem! Best regards, Jan

Using app

About 1 year

Total reviews

9

Average rating

4.8

Developer Reply

Hey, there. Thank you for taking the time and sharing this feedback with us. We understand that you're looking for support with UTF-8 character encoding and we'd be happy to pass this suggestion to our developers. Cheers! -Elias, Shopify Support

1 / 5 Share

Dec. 9, 2021

Junk bar codes that are only valid for your own personal use. Bar codes are 12 digits and these are only 8.

Using app

11 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi, there. Thank you for taking the time to leave this review and share your feedback. If you already have barcodes, then the number of digits in your barcode is dependent on the label size you are using, as per our guide here: https://bit.ly/3pZeW3m. However, if you want to use the app to create barcode labels, then there will be only 8 digits as per here: https://bit.ly/3dO0zJA. I can certainly see the benefit in creating barcodes with more than eight digits when creating barcode labels and I would be happy to submit your feedback to our developers for future consideration. Thanks again for your feedback! -Marty, Shopify Support

2 / 5 Share

Dec. 4, 2021

We are using this app but the ability to move items on the labels are so limited and hard to create what we want our labels to look like and get the info we want on them.

Store

Red Bag

Using app

5 days

Total reviews

6

Average rating

4.5

Developer Reply

Hi There. Thank you so much for taking the time to leave this review and feedback. We can certainly see the benefit in potentially adding more customization options when creating labels. I would be happy to submit your feedback up to our developers for future consideration. Thanks again! -Marty, Shopify Support.

2 / 5 Share

Nov. 30, 2021

It would be a good app if it made for sense when selecting product to print labels from. It forces you to select them in shopify then opens this app then you have to reselect them one by one. Why not just add a select all button?

Using app

About 1 year

Total reviews

8

Average rating

2.0

Developer Reply

Hi, there. Thank you for taking the time to leave this review and feedback. I can certainly see how a "select all" option would be a valuable feature, I would be happy to send this feedback up to our developers for future consideration. In the meantime, what I'd suggest, is using the bulk actions from your Shopify admin. You can try this out by, heading to Products > All Products, clicking on the checkbox to the left of the product thumbnail, and then on "more actions" and scrolling down to "print barcodes." That's how you can add items to the print queue in bulk, and then you will need to select your label template and label quantities from there. I hope this helps you out moving forward and thanks again for your review! -Marty, Shopify Support

2 / 5 Share

Nov. 25, 2021

No email back from support, barcodes are invalid. It would be a great app if the barcodes worked for google shop.

Using app

8 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for writing your review and I'm sorry to hear that you did not receive a response back from our support team. If you're still experiencing issues with the barcodes, please reach out to our team again who can also be contacted via callback and live chat: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2 / 5 Share

Nov. 3, 2021

Why there is no option to choose other lables than suggested. Same on the printers. It's hard to find those formats or products in Switzerland/Europe. This is very annoying.

Using app

6 days

Total reviews

1

Average rating

2.0

Developer Reply

Hi there. Thank you for taking the time to leave this review and share your feedback. Shopify Shipping is available for orders shipped from fulfillment locations based in the United States, Canada, and Australia. If you are located in Switzerland/Europe, this may be the reason you are having issues. However, I would suggest reaching out through our Help Center here: https://bit.ly/2AWw5VA to chat with one of our live support advisors to provide some more context into the issue you are having, we are always happy to take a closer look. Thanks again! -Marty, Shopify Support.

3 / 5 Share

Nov. 2, 2021

This works okay but I really wish it would integrate into the "transfers" tab. It's very time consuming to have to receive inventory and then go into a separate app and reselect all of my merchandise to print labels. It would be amazing if I could print labels for the items I got in directly from the Transfers screen.

Using app

12 months

Total reviews

1

Average rating

3.0

Developer Reply

Hi there. Thank you for taking the time to leave this review and great feedback. I can certainly see how this idea would benefit your shop when printing labels. I would be happy to submit your feedback to our developers for future consideration. Thanks again! -Marty, Shopify Support