Retail Barcode Labels
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Would be nice if we could move the barcode down a little and bold the price.
Hi there! Thank you so much for sharing this feedback! I completely understand that being able to move the barcode down, and bold certain fields on the label template would be a helpful option to have. I have passed that feedback along to our development team, and appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much! - Natasha, Shopify Support
The app doesn't sync well at all. I'll generate bar codes, select them for printing, only for them to disappear, show up as duplicates, etc. which interrupts our workflow regularly. In addition, not sure if this is the fault of this app or Shopify in general - we have a lot of barcodes that will disappear or overwrite with a new barcode seemingly randomly, making ringing up items in our onsite location extremely time-consuming. It also really affects our ability to keep track of inventory accurately. Edit: None of the solutions offered by support (which is just AI) work, while the errors persist. Is there any way that we can send tickets to Shopify support, so that these errors can actually be worked on and fixed, instead of just blaming the user every time barcodes disappear, are overwritten, don't work, print out $0.00 etc.? Or are these issues part of the app? This is incredibly frustrating to deal with and makes Shopify borderline useless for on-site retail operations. We are looking into POSes with better support.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that barcodes would disappear or show up as duplicates. However, it is possible that existing ones could be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause of these issues and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support
I love this app and it would be 5 stars from me if it had just a bit more functionality. I would like to be able to add more product info to the label (why not any product field?) and have more flexibility in the layout of the label design. Really hoping some updates are in the pipeline. Please?
Excellent product but one major floor. Even through the brother printer 810 is listed on the Shopify Hardware store as a supported printer, you are unable to get a compatible size label which works with the printer. Response, do it manually, or buy another printer, a one different to the one sold in the Shopify Hardware Store!!!!! This is almost discrimrty against people in australia and selling the printer is misleading. How hard is it to add another label size? Hope this gets sorted but guessing it will not, as any issues seem to be ignored. Would love to type more but have to go off and start creating all my labels manually so don't have time to type any more. To add a response the the comment from Shopify. The model you have listed below takes the same labels as the model I have posted. I will be exstatic if you can tell me which 'Product Label', not shipping label, that can be bought in Australia, that will work in the printer and be compatable with this software. I have replied to your email but no response! Thank you again.
Hi there! Thank you so much for sharing your feedback! The Brother 810 printer model is not listed as supported with the RBL app - please see that list here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer - and I'm only able to see the Brother QL Wifi Label Printer (QL-1110NWB) printer model as supported and sold in the Australian Shopify Hardware store. If you did purchase that printer from Shopify and were later told it was not supported, we can definitely investigate further for you. Please do feel free to reach out to us with your order number at any time via https://shopify.link/vRnL so we can take a look for you. Thanks! - Natasha, Shopify Support
I want to increase the size of my fonts when using Zebra - 10010038 labels. Is there a way this can be done?
Hi there! Thank you for reaching out! The Retail Barcode Labels app itself does not provide a direct setting to increase the font size on barcode labels. However, you can customize the label templates within the app to adjust the layout and the information displayed. For more advanced customization, including font size adjustments, you might consider using a Dymo printer with Dymo Label software to print the labels, as this allows detailed design and that may include resizing of label elements including barcodes and text. We would advise confirming with Dymo directly to see if what you need is possible before doing so as they are best placed to confirm. Or you could use a third party barcode label printing app which offers that option. Hope that helps and please do feel free to reach out to us at any time via https://shopify.link/vRnL if you need any further advice. Thanks! - Natasha, Shopify Support
It's been good for printing barcode labels. The options of what to print seems very limited though. Only 8 product detail options and the barcode itself. Given the wealth of data held in product/variant metafields it would be great if this could be referenced too.
Thanks for the thoughtful feedback, and glad Retail Barcode Labels has worked well for your barcode printing. You're right that label content is currently limited to the set product detail fields and the barcode, so referencing product or variant metafields isn't available right now. It's a genuinely useful idea, especially given how much data merchants keep in metafields, and we'll make sure it reaches the team that works on the app. We appreciate you taking the time to lay out the use case.
This is not responding to my IDRP printer at all
Hi there! Thank you so much for sharing your feedback! The Retail Barcode Labels app can only be used with supported barcode printer models, please see a list here for reference: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported. IDRP label printers would not be supported for use with the app, which would be why your printer would be unable to print labels created there. You can purchase a supported label printer from your regional hardware store here - https://www.shopify.com/pos/store - or from a third party supplier of your choice (just make sure to verify the model name and number is on the supported list when buying from a third party). Hope that helps and do feel free to edit your reply here or reach out via https://shopify.link/vRnL if you have any further questions. Thanks! - Natasha, Shopify Support
My most used and favorite app so far. It's simple but works great to create barcodes and print labels. We print our labels using dymo label printers (and while they aren't the best), this app makes it super easy to print through Shopify.
La aplicacion funciona bien pero tengo un problema porque no aparece el precio en la etiqueta y tengo todo seleccionado para que aparezca pero no hay manera.
¡Hola! ¡Muchas gracias por compartir tus comentarios! Sería inesperado que, si el campo **Precio** de la plantilla de código de barras está desmarcado y se guarda la plantilla, el precio se siga mostrando en la etiqueta impresa. Captura de pantalla de la opción de precio para contexto: https://screenshot.click/16-23-16326-67465.png. Si el problema persiste, no dudes en contactarnos en cualquier momento a través de https://shopify.link/vRnL para que nuestro equipo de soporte técnico pueda revisarlo y buscar una solución. ¡Gracias! - Natasha, Soporte de Shopify
Not good. I used this app for almost a year. Suddenly none of the codes being generated are unreadable. Moving on.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would suddenly have issues as described with readability. Please do feel free to reach out to us at any time via https://shopify.link/vRnL so our dedicated support team can take a look for you and work towards a resolution. Thanks! - Natasha, Shopify Support
Is there any way to hide the barcode number? Seems like I can only hide the barcode, but I cannot hide the barcode number. Please help.
Hi there! Thank you so much for sharing your query! In the barcode template, you should see the option to deselect the **Display barcode symbol** option, please see this screenshot as an example of that option: https://screenshot.click/16-07-17867-74143.png. Once that is deselected and the template is saved, both the barcode and the barcode numbers should not be displayed on the label when printed. Any issues with that process, do feel free to edit your reply here or reach out to us at any time via https://shopify.link/vRnL. - Natasha, Shopify Support
If you are looking for 1.18 x .78 price labels on roll, they don't offer that size.
Hi there! Thank you so much for sharing your feedback! It is expected that only certain label sizes are supported for use with the app, a full list of which can be seen here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. I have gone ahead and submitted feedback to our development team to let them know that having the option of a 1.18 x .78 size label would be of benefit to you, and thanks so much for bringing that to our attention! Do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance! - Natasha, Shopify Support
eine einfache anwendung die ihren zweck erfüllt aber doch zahlreiche schwächen hat. in verbindung mit shopify und zebra drucker bleibt kaum gestaltungsspielraum. längere bezeichnungen werden bis zur unleserlichkeit verkleinert um in eine zeile zu passen.
Hallo! Vielen Dank für Ihr Feedback! Ich verstehe, dass aufgrund der Größe der Etiketten, die Sie mit Ihrem Zebra-Drucker verwenden, längere Produktnamen möglicherweise gekürzt werden müssen, damit sie auf das Barcode-Etikett passen, was möglicherweise nicht den Vorstellungen entspricht. Vielen Dank für dieses Feedback und ich werde es unbedingt an unser Entwicklungsteam weiterleiten. In der Zwischenzeit finden Sie hier - https://help.shopify.com/de/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#part-918f7cf5f7d275d4 - eine Liste aller mit den Zebra-Druckern kompatiblen Etikettengrößen, sodass Sie sehen können, ob eine größere Etikettengröße verfügbar ist, die Ihren Anforderungen entspricht. Ich hoffe, das hilft Ihnen. Wenn Sie weitere Hilfe benötigen, können Sie sich jederzeit über https://shopify.link/vRnL an uns wenden! - Natasha, Shopify-Support
My needs are simple for this. It would be nice if there was also a way to also add product metafields to the label. Like for showing a shorter name, or just product code. Otherwise, it seems to be alright.
I can not finde size of label 31x22. only 31x31 And scaner not scanned qr code!
This app has worked flawlessly for us for almost 4 years now! I only wish there was a little more flexibility in the fields we can include on tags.
I like using this app but I hate the limitation of the label sizes. Especially, when I got a phomemo label printer and can't find the right size label to print. I have a 1.5 x 1 labels on a roll and there are no option for this size or no option for a 2.25x1 option either. I expected when click on other options there would be an option for custom but nope.
Hi there! Thank you so much for sharing your feedback! You mentioned that you are using a Phomemo printer - for context, the app is designed to be used only with a compatible barcode printer models which would not include that brand. A full list of supported printer models can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supportedhttps://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer. This means that only labels supported for use with those printers can be printed from the app, which would not include a 1.5'' x 1'' size label. Full list of supported label brands/sizes can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. We would recommend purchasing a supported printer and label size so that you can print quickly and easily. Hope that helps and please do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance! - Natasha, Shopify Support
I have been using the app for 3 years now and it used to work fine, but now all of the sudden within the past couple of months, the app is automatically updating barcodes which prevents the labels on existing products from scanning. I keep re adding the barcodes and it continues to randomly change them. I'd love to know of a way to prevent this from happening.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support
We have been using this app for over 4 years and it has worked well for us. However, in the last month it has given us so many glitches. Shopify support can't help on this one. I've spent hours on this! It's randomly reassigning barcodes to products so when we scan an item at checkout it doesn't recognize it. Manufacture barcodes that we added so we could just scan the product aren't recognized anymore. we are having to manually lookup items at checkout or just redo barcodes on 100's of items. We are a small business and don't have time for this. Hopefully this will resolve itself soon because overall it's a great app.
Hi there! Thank you so much for sharing this feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. I understand that you have already reached out to our support team about this, but it might be worth us taking another look so we can establish the root cause. Please do feel free to reach out via https://shopify.link/vRnL and we can take an in-depth look for you. Thanks so much! - Natasha, Shopify Support
when new stock arrives, would it be possible to directly show which products still need to have labels printed? This is a functionality which we are missing...
Hi there! Thank you so much for sharing this suggestion! I can definitely see why having the option to view how many labels are needed based on stock received would make the barcode labelling workflow easier. Thanks so much for bringing this to our attention! We’re always working to improve the way our apps work, so I’ve passed this feedback along to our development team. - Natasha, Shopify Support
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