Retail Barcode Labels

Hi there! Thank you so much for sharing your feedback! The Brother 810 printer model is not listed as supported with the RBL app - please see that list here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer - and I'm only able to see the Brother QL Wifi Label Printer (QL-1110NWB) printer model as supported and sold in the Australian Shopify Hardware store. If you did purchase that printer from Shopify and were later told it was not supported, we can definitely investigate further for you. Please do feel free to reach out to us with your order number at any time via https://shopify.link/vRnL so we can take a look for you. Thanks! - Natasha, Shopify Support

Hi there! Thank you for reaching out! The Retail Barcode Labels app itself does not provide a direct setting to increase the font size on barcode labels. However, you can customize the label templates within the app to adjust the layout and the information displayed. For more advanced customization, including font size adjustments, you might consider using a Dymo printer with Dymo Label software to print the labels, as this allows detailed design and that may include resizing of label elements including barcodes and text. We would advise confirming with Dymo directly to see if what you need is possible before doing so as they are best placed to confirm. Or you could use a third party barcode label printing app which offers that option. Hope that helps and please do feel free to reach out to us at any time via https://shopify.link/vRnL if you need any further advice. Thanks! - Natasha, Shopify Support

Hi there! Thank you so much for sharing your feedback! The Retail Barcode Labels app can only be used with supported barcode printer models, please see a list here for reference: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported. IDRP label printers would not be supported for use with the app, which would be why your printer would be unable to print labels created there. You can purchase a supported label printer from your regional hardware store here - https://www.shopify.com/pos/store - or from a third party supplier of your choice (just make sure to verify the model name and number is on the supported list when buying from a third party). Hope that helps and do feel free to edit your reply here or reach out via https://shopify.link/vRnL if you have any further questions. Thanks! - Natasha, Shopify Support

¡Hola! ¡Muchas gracias por compartir tus comentarios! Sería inesperado que, si el campo **Precio** de la plantilla de código de barras está desmarcado y se guarda la plantilla, el precio se siga mostrando en la etiqueta impresa. Captura de pantalla de la opción de precio para contexto: https://screenshot.click/16-23-16326-67465.png. Si el problema persiste, no dudes en contactarnos en cualquier momento a través de https://shopify.link/vRnL para que nuestro equipo de soporte técnico pueda revisarlo y buscar una solución. ¡Gracias! - Natasha, Soporte de Shopify

Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would suddenly have issues as described with readability. Please do feel free to reach out to us at any time via https://shopify.link/vRnL so our dedicated support team can take a look for you and work towards a resolution. Thanks! - Natasha, Shopify Support

Hi there! Thank you so much for sharing your query! In the barcode template, you should see the option to deselect the **Display barcode symbol** option, please see this screenshot as an example of that option: https://screenshot.click/16-07-17867-74143.png. Once that is deselected and the template is saved, both the barcode and the barcode numbers should not be displayed on the label when printed. Any issues with that process, do feel free to edit your reply here or reach out to us at any time via https://shopify.link/vRnL. - Natasha, Shopify Support

Hi there! Thank you so much for sharing your feedback! It is expected that only certain label sizes are supported for use with the app, a full list of which can be seen here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. I have gone ahead and submitted feedback to our development team to let them know that having the option of a 1.18 x .78 size label would be of benefit to you, and thanks so much for bringing that to our attention! Do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance! - Natasha, Shopify Support

Hallo! Vielen Dank für Ihr Feedback! Ich verstehe, dass aufgrund der Größe der Etiketten, die Sie mit Ihrem Zebra-Drucker verwenden, längere Produktnamen möglicherweise gekürzt werden müssen, damit sie auf das Barcode-Etikett passen, was möglicherweise nicht den Vorstellungen entspricht. Vielen Dank für dieses Feedback und ich werde es unbedingt an unser Entwicklungsteam weiterleiten. In der Zwischenzeit finden Sie hier - https://help.shopify.com/de/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#part-918f7cf5f7d275d4 - eine Liste aller mit den Zebra-Druckern kompatiblen Etikettengrößen, sodass Sie sehen können, ob eine größere Etikettengröße verfügbar ist, die Ihren Anforderungen entspricht. Ich hoffe, das hilft Ihnen. Wenn Sie weitere Hilfe benötigen, können Sie sich jederzeit über https://shopify.link/vRnL an uns wenden! - Natasha, Shopify-Support

Hi there! Thank you so much for sharing your feedback! You mentioned that you are using a Phomemo printer - for context, the app is designed to be used only with a compatible barcode printer models which would not include that brand. A full list of supported printer models can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supportedhttps://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer. This means that only labels supported for use with those printers can be printed from the app, which would not include a 1.5'' x 1'' size label. Full list of supported label brands/sizes can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. We would recommend purchasing a supported printer and label size so that you can print quickly and easily. Hope that helps and please do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance! - Natasha, Shopify Support

Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support

Hi there! Thank you so much for sharing this feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. I understand that you have already reached out to our support team about this, but it might be worth us taking another look so we can establish the root cause. Please do feel free to reach out via https://shopify.link/vRnL and we can take an in-depth look for you. Thanks so much! - Natasha, Shopify Support

Hi there! Thank you so much for sharing this suggestion! I can definitely see why having the option to view how many labels are needed based on stock received would make the barcode labelling workflow easier. Thanks so much for bringing this to our attention! We’re always working to improve the way our apps work, so I’ve passed this feedback along to our development team. - Natasha, Shopify Support

Hi there! Thank you so much for sharing this feedback! While it is possible to print barcode labels from the admin using the Retail Barcode Label app in a browser window on your POS device, I can see that having the ability to print directly from the POS app would be helpful, as you wouldn't need to switch between interfaces. Thanks so much for bringing this to our attention! We’re always working to improve the way our apps work, so I’ve passed this feedback along to our developer team. - Natasha, Shopify Support

Hi there, thanks so much for taking the time to leave a review! When pulling up the product view to select the products you wish to print labels for, it should pull up a list of all your available products to do so, rather than pulling up products previously printed. If this does not fit with what you are experiencing, please do reach out via https://shopify.link/vRnL and we can take an in-depth look for you.