Retail Barcode Labels
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Nous avons un problème avec cette application qui ne respecte pas les formats d'étiquettes. La moitié des étiquettes sont décalées, c'est vraiment embêtant. Y a t il une solution ? une mise à jour ?
Bonjour ! Merci beaucoup de nous avoir communiqué ces informations concernant ce problème. Généralement, ce problème survient lorsqu'une imprimante ou un format d'étiquette non pris en charge est utilisé, ou lorsque les paramètres d'impression ne sont pas optimisés. Vous trouverez la liste des formats d'étiquettes compatibles en suivant ce lien : https://help.shopify.com/fr/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. Si vous utilisez un format d'étiquette compatible et que le problème persiste, vous trouverez ici des instructions pour optimiser les paramètres de votre imprimante. Cela devrait résoudre le problème : https://help.shopify.com/fr/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. Si le problème persiste, n'hésitez pas à contacter notre équipe d'assistance aux vendeurs via https://shopify.link/vRn afin que nous puissions examiner votre cas plus en détail. Merci beaucoup ! — Natasha, Assistance Shopify
Hi there! Thank you so much for sharing your rating! If you would like to share any details about how we could improve the app or your experience using it, please do feel free to edit your reply here or reach out to us via https://shopify.link/vRnL so we can take a look for you and pass any feedback along to our development team. - Natasha, Shopify Support
This app will no longer create barcodes for me. I have cleared my cache, reloaded my shopify, only selected one item at a time to create barcodes, and done the selection for create barcodes for all products with out barcodes. Nothing seems to work after trying 10x and the robot has offered all these suggestions-which I have done with no avail. Additionally, the app also don't not print multiple varients on my 1x1 labels. I am trying to switch over from lightspeed for my pos system, and lightspeed was able to get all my info onto these 1x1 tags no problem.
Hi there! Thank you so much for sharing information about the issue you have been facing! It would definitely be worth reaching out to our Retail support team so see if we can establish the root cause of the issue you describe and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support
l'app improvvisamente non riesce più a creare i codici barre e continuamente indica che mancano. Ci segnala che manca un codice a barre di 1 prodotto, proviamo a crearlo, indica che è stato creato ma poi non lo visualizza nella stampa. Come può essere risolto questo problema?
Ciao! Grazie mille per aver condiviso le informazioni sul problema che stai riscontrando! Varrebbe sicuramente la pena contattare il nostro team di supporto Retail per verificare se possiamo individuare la causa principale dei problemi operativi che descrivi ed evitare che si ripetano. Non esitare a contattarci tramite https://shopify.link/vRnL e potremo indagare ulteriormente per te. Grazie mille! - Natasha, Supporto Shopify
Obviously I'm grateful to have this, it's indispensable for a brick-and-mortar with 2000 products. But it has a lot of unfortunate quirks that can be inconvenient in that environment. It won't populate fields if they contain certain combinations of punctuation marks. It won't render barcodes if that field has certain placements of space characters in it. Now and then it hangs or crashes when generating new barcodes for labels, and you have to start your print workflow all over again. Conversely, if it suddenly loses all functionality, it still indicates it's working. And you can go mad trying to work around those outages, but you just have to wait for the server to go back up.
Hi there! Thank you so much for sharing information about the issues you have been facing! It would be expected that the app might not recognise some special characters as valid, however, it would definitely be worth reaching out to our Retail support team so we can confirm expected behaviour, and see if we can establish the root cause of the operational issues you describe and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support
no customization and needlessly needs to "create barcodes" which doesnt work sometimes and cant make labels for hours.
Hi there! Thank you so much for sharing your feedback! The Retail Barcode Labels app does allow some customisation of the label content, including label attributes such as product title, price, barcode, SKU and custom fields, etc., but more advanced customisation may not be possible. In terms of creating barcodes, you absolutely can use your existing barcodes and just choose to print labels with the app. More information on the different workflows can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels. If you are unsure of anything or would like some guidance on what is possible, please do feel free to reach out to us at any time via https://shopify.link/vRnL so we can take a look for you. Thanks! - Natasha, Shopify Support Show less
Honestly a life saver, we sell to grocery stores so I just buy my own UPCs online instead of letting the app generate their own. I just wish there was an option to print the barcodes of an entire order instead of having to go into the app every time and hand select what the order calls for, since I sell products on demand per order. I have been trying to get this feature added, please contact me, it would be game changing.
Hello, Thank you for your excellent Retail Barcode Labels app – I really like the concept and would love to use the app regularly! Unfortunately, I’m unable to purchase any of the label types currently supported in the app. I kindly ask if you could add support for the following label format: Avery Zweckform L4737REV-25 Label size: 63.5 x 29.6 mm Layout: 3 columns × 9 rows (27 labels per A4 sheet) Official template download: https://www.avery-zweckform.com/vorlage-l4737 Since this is the only label type I’m able to use, it would be extremely helpful if it could be added directly in the app – or if you could alternatively provide a compatible layout template. I would be very happy to use your app regularly if this label type were supported. Thank you in advance for your help! Best regards, Sam
cuts off every single barcode that i have, even if i change label sizes. not very good at all
Hi there! Thank you so much for sharing information about this issue! Generally when this issue occurs it is because an unsupported printer or label size is in use, or because the printer settings have not been optimised. You can see a list of our supported label sizes through this link: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. If you are using a supported label size and still encountering issues, you can find steps to optimise your printer settings here as that should help resolve the issue: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. If the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can take a further look for you. Thanks so much! - Natasha, Shopify Support
No custom label sizes. Example no roll of 1.5" x 1" labels
Hi there! Thank you so much for sharing your feedback! I can confirm that we can only support the barcode label sizes outlined in this resource -https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels - and we do not have a 1.5" x 1" label option. I have submitted this feedback to our development team and thanks for bringing it to our attention! There are some third party apps available in the App Store which may offer this option. If you wish to continue with this app and are unsure which label size will fit your current printer, please do feel free to reach out to our Retail support team via https://shopify.link/vRn and we can take a look. Thanks so much! - Natasha, Shopify Support
Edited to add: yes that is what I said in my original review ->When using the app to create barcodes for items without a barcode, the system duplicates barcodes for several variants. We now have to recode and reprint. Not sure of the purpose of using a generator if we have to manually search for duplicates. It doesn’t work properly. I have had the issue with several different products.
Hi there! Thank you so much for sharing information about this issue! When generating barcodes in the Retail Barcode Labels app you have several options to choose from; to create barcodes for all or specific products, to generate barcodes only for products without barcodes, or to replace existing barcodes with new ones. To avoid duplicates, we would advise making sure that you are definitely selecting the option to create barcodes only for products or variants that don't have barcodes yet. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and prevent this from happening again. Thanks so much! - Natasha, Shopify Support
great app it was working very nicely from past 4 months, all of asudden yesterday there is no back button to go back after we printed labels on print preview page. tried everything , but still not working, please help
Hi there! Thank you so much for letting us know that there has been a change. It would definitely be worth reaching out to our Retail support team so we can see if we can confirm if this is expected behaviour and what the new workflow is to exit the print preview page, or if this is something that can be prompted to show again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support
I really like this product. However, one thing has been bothering me. When you select a product, it only shows the variants, not the SKU. This makes it difficult to select the SKU. Hope this can be improved.
Hi there! Thank you so much for sharing your rating! If you would like to share any details about how we could improve the app or your experience using it, please do feel free to edit your reply here or reach out to us via https://shopify.link/vRnL so we can take a look for you and pass any feedback along to our development team. - Natasha, Shopify Support
Everything has worked fine until now, but for about a week the barcode generation page has not been updating to the “barcodes created” state. This makes the app harder and slower to use. What could be causing this bug?
Hi there! Thank you so much for sharing information about this issue! It would be expected that you would get some indication that the barcodes had been generated. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause of the issue and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support
Impossible to create a custom label, so you have to use one of the provided settings / eventually change your printer of labels...
Hi there! Thank you so much for sharing your feedback! The Retail Barcode Labels app does allow some customisation of the label content, but it would not be possible to customise a label size - that does require using a provided setting. Please do feel free to edit your review here to provide further context of what customisation options you would like to see and I can advise on whether what you need is possible or pass over any limitations as feedback to our development team for you. Or, please do feel free to reach out to us at any time via https://shopify.link/vRnL so we can take a look for you. Thanks! - Natasha, Shopify Support
App works well until I actually go to print the labels - then I get security messages saying the next page not secure and I cant progress
Hi there! Thank you so much for letting us know and so sorry to hear you've encountered an issue with the printing process! That issue may be due to the browser settings rather than the app, but to be able to advise further we would need to confirm the process being used and see the error message in question. Please do feel free to reach out to us at any time via https://shopify.link/vRnL so we can take a look for you. Thanks! - Natasha, Shopify Support
Very difficult to print label. Way too many clicks and now latest update has made it even more difficult to print or find out how to print lables using Zebra printer.
Hi there! Thank you so much for sharing this feedback! I completely understand the need for a quick and easy workflow when printing labels, and it would be great to get some further context on what you feel could be easier, or feels superfluous in that process. Please do feel free to edit your reply here, or reach out to us via https://shopify.link/vRnL so we can take a look for you and pass any feedback along to our development team. - Natasha, Shopify Support
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