Returnly by Affirm
Returnly Shopify Returns Solution
Rating
4.6
feedback
164
chart
#7,376
All reviews
Rating Breakdown
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June 15, 2022
We have been using Returnly for a little over a year now and it is top notch. After switching from another returns portal we definitely made the right choice. Our returns rate has dropped with the tactics Returnly has to have customers exchange over return. Highly recommend and an app which you can scale with over time and to multiple countries.
June 15, 2022
Return my makes the process easy for the customer and us. Cuts down on the time taken up if we had to manually handle returns and exchanges. I highly recommend!
June 15, 2022
Returnly has impacted our business tremendously, not only helping the work flow of our internal team but improving the customer experience. The Returnly team made onboarding and integration seamless. Highly recommend!
June 14, 2022
We really like Returnly and the support team, and have seen a nice lift since we've implemented exchanges as well. My only source of frustration is that they're not integrated with FB / Instagram checkout but hopefully they will be soon!
June 14, 2022
I loveeeeee Returnly! Customer support is top notch. The free instant exchanges is a huge selling point for my customers. Plus, the user experience for the customer is amazing. Everyone loves it.
June 14, 2022
Unbelievably great. I am extremely happy with the service provided and on boarding is really easy.
June 14, 2022
Pros: - Great customer support - Easy and quick onboarding - Helped streamline all of our returns and exchanges - Customers say it is easy and straight forward Cons - Limited customization - International exchanges are still done manual - No feature to have the return label auto cancel off after a certain period - Not to many of our customers are re-purchasing with the instant credit
June 14, 2022
We've had the pleasure of working with Returnly for 5+ years now. Returnly makes it SO easy for our customers to process a return or exchange on their end - no manual work needed. I especially love how they are adding new features every so often, such as the ability to shop different collections if you are 'exchanging' an item. They just updated the look and functionality of the app, and it couldn't be better! Thanks Returnly.
June 14, 2022
Our customers LOVE Returnly! By using the platform we've re-claimed 30% of our customer service associate's time back and provided a hassle-free experience for our customers. Their support team has been great and has helped us map out and solve for any non-standard return flows. Great product!
June 14, 2022
We started with Returnly after using ReturnMagic for years. The difference is night and day— set up went smoothly with the help of Returnly tech support team , the capabilities Returnly offers has increased our exchange rate capturing otherwise lost return sales, and we're overall very happy with the switch.
June 14, 2022
Proficient and easy to use app. To start, your customers will really enjoy the seamless return / exchange system. Not to mention INSTANT credit is offered to the customer. The instant credit option turns returns into exchanges. Why lose a sale due to an inconvenience or overbearing return process? Returnly offers a return / exchange customer experience like Amazon. Let’s face it, Amazon is the new standard. It’s almost impossible to reach or get close to Amazon’s customer return / exchange experience. However, with Returnly, the customers return / exchange experience is just as good if not better than Amazon’s. Also, when it comes to the backend Returnly’s app is easy to use. It saves the CS team a ton of time and automats most of the process. Being able to turn returns into exchanges is a huge win and brings added value. The only thing Returnly needs to update: “The ability to limit the number of return labels for orders and exclude certain bad apples from being able to create new labels.” Other than that, Returnly is great.
June 14, 2022
We LOVE this app! We have been using it for a couple of years now and have had an awesome experience. It makes returns so easy and offers our customers all of the features we want. And the customer service is awesome!
June 14, 2022
The app is a game changer! It's worth every penny! I used to hustle customer service and do manually return and exchange but Returnly has reduced all my work and make the thing easier!
June 14, 2022
Returnly is our first use of a return management system. Operationally, it's game changing. It automates the creation and tracking of returns, while providing our team the information it needs to process refunds. There are two places it could improve. First, it would be nice if the platform could automatically choose a refund to a gift card or to the original form of payment based on our return policy. Second, it can't handle multi-box orders (i.e. it can only generate one label per order). If these two features were in place, it would truly be hands off for our team.
June 14, 2022
Our company has been reliant on the service from Returnly for over a year now. We were quick to renew our plan after the first year. This has freed up much needed time for our team and our customers have expressed their appreciation for the hassle free return service.
June 14, 2022
This has helped to make our return process much smoother for our online clients. In addition, this has reduced our Customer Service Team work to treat returns.
June 14, 2022
Great overall app, needs a few additional features to be perfect. First off, your customers will love it. Ease of use for them is off the charts. Saves a ton of time with CS team automating most of the process. Being able to turn returns into exchanges adds a ton of value. The ability to limit the number of return labels for orders and exclude certain bad apples from being able to create new labels would be a nice final touch. 4.5/5 stars in my eyes.
June 14, 2022
It is very easy to link up with the app from Shopify. The process for returning an item and refunding is about two clicks and done. So easy and reliable.
June 14, 2022
I have worked with Returnly for years now and would not pick another service for our returns. I have tried a few and reviewed a few and this is by far the best option for nay business.
June 14, 2022
Returnly has been a great tool for us. We used to have customers write into support to process a return and now they can do it on their own. We reduced our CX ticket volume by about 30% by making returns self-serve and its a way better experience for the customer as well. The reporting on gross/net revenue within Shopify takes some getting used to, but overall it is a great tool we would recommend.