Returnly by Affirm

Sept. 20, 2020

We on-boarded Returnly to make the return process for our customers (and customer service team) easy and make exchanges possible. The on-boarding was easy, and we appreciate how customizable the interface is. We also find their support incredibly helpful and speedy.

Sept. 19, 2020

We couldn't be happier since we decided to give Returnly a try. For a small business, having customers ask for return shipping labels can be overwhelming. So we decided to give Returnly a try and we're happy to say it was a great decision! It makes tracking returns and staying up to day on refunds and exchanges with just a few clicks. Looking forward to continuing the use of Returnly for our business.

Aug. 17, 2021

We absolutely love Returnly as do our customers. It is clear, straightforward and easy for the customer and our agents to use. I praise Returnly as well for always working on improvements that help make our workload so much easier. We also have it integrated this app with our Zendesk account and it's even more efficient to respond to tickets with this information on hand.

Sept. 7, 2020

We’ve been using Returnly for over a year now and we absolutely love it. It’s incredibly user-friendly and always reliable. I HIGHLY recommend business owners to use Returnly.

Aug. 18, 2020

Returnly has been a great solution for us & has greatly simplified the return process for our customers and customer service staff. Very thorough set-up & lots of help from the Returnly team along the way.

Aug. 7, 2020

A fantastic app that allows returns to happen more smoothly than any other app I have tried in the past 6 years. Reporting, admin, finance, CSR = all works great! The only downside is they need to get SMS features moving asap!

Aug. 5, 2020

User Friendly app. and GREAT customer service Adian has been very patient in assisting me with the process and answering all my questions.

May 18, 2020

This app greatly improved our system for returns, it is simple to understand for the customer and it makes our process in fulfillment easier. We love returnly and will use it for many years to come.

May 5, 2020

This app has really helped our team efficiently help our customers have an easy and convenient exchange and return process. Our returns team is able to get through a larger amount of returns since we implemented this amazing app. Our Returnly rep has been so helpful and we have a great relationship with them.

May 4, 2020

Returnly has completely streamlined returns and exchanges for us, eliminating 6-8 manual hours per week. Our company is new to wearables, so Returnly has been invaluable in streamlining exchanges for the wrong size, reorders, etc. The customer support team is responsive, thorough and gracious, too.

April 30, 2020

Implementing an automated returns platform 2 years ago was one of the smartest things we did for our E-Commerce business. Choosing Returnly as our Returns & Exchanges partner was even smarter. Not only do we love it, but our customers are thrilled over the easy exchange/returns process they experience. Streamlining the returns process into an automated one is already worth it with how much time is saved no longer having to manually manage returns. Add in all the other options Returnly offers like exchange orders being created instantly and the use of the voucher code to repurchase; it really allows you to regenerate business with your customers originally wanting to only return for refund. The admin interface is user friendly and you have all the control needed to set up your products and policies the way you see fit. You also can make changes needed on the fly. Whether you want to set it and forget it or constantly update to accommodate business needs, you can do either. You can set up all the automated emails, customer facing pages, add your logo & theme and at any time can change whatever is needed. You have full control over what your customers see. You receive customer feedback on wording, or a policy, or an un-clickable link and you can decide to change it while still on the phone with that customer. It is that easy. Having full access and ability to manage the platform from the back-end admin tool is amazing. They have an easy support ticketing system for all your technical and support needs. I have never had a support question take longer than a business day to be resolved. Quick, efficient, super knowledgeable and friendly. Our account manager Jenna has been thorough in guiding us based on our business needs and the Returnly customer support team is phenomenal. Lourie, Selena and Aidan work with our team on a regular basis for different needs and we have built a partnership between their team and ours. Initially we had a more difficult task as we had to do a lot of integrations across multiple platforms as well as with our ERP system. However, the set up and integration was seamless, and we found that they did what was needed to set us up successfully through that process. They have a very informative Analytics page which really allows us to gain more insight on top returned items, reasons, and direct feedback from the customer. It allows our product development team to asses changes needed on products in order to correct any possible issues quickly. While our Returns Dept. & Customer Service team really enjoy utilizing Returnly and all the benefits it brings, I think we are mostly excited about how much our customers love it. Below are few of our customer’s reviews on their returns process. I wanted to share so you can see what an amazing experience your customers are going to have once you add Returnly to your roster. “You cant improve. AFTCO has the best return experience. PERIOD!” “Best return experience on the internet” “This was very quick and easy - Thank you!” “Experience was great! Received emails quick in regards to exchanging sizes. Very pleased with customer satisfaction” “You now have a full time customer thanks. It was very easy and appreciated how this was handled thank you” “Ordering was easy and exchange process was quick and easy! Thanks.” “Easy to return! No improvements as far as I can see. ” “Honestly this has been amazing, so I do not know what you could do to make it any better. “ “This is an awesome way to assist customers. Very satisfied with the process!!” “I don't think you can get any better than the OUTSTANDING SERVICE you have already provided me. Thank you so much, and I will recommend you produces to everyone I know” Thanks to the Returnly Team. Keep up the great work.

April 8, 2020

We decided to use Returnly after a long summer of processing returns and exchanges manually. We are now saving 5 minutes per return/exchange. The onboarding process was very easy and efficient. We were able to make the website look exactly like an extension of our website, using our own pantones and font. The process Returnly provides for us is a much better user experience over all as well. Our customers are able to re-purchase immediately using their instant credit. Any time that we have had an issue or a question, our account manager gets back to us within the same business day. Especially now, in a time when our Customer Service team cannot physically check-in all of our returns, we are able to issue a credit to our customers automatically, knowing their package has safely arrived at our facilities.

March 27, 2020

Returnly has been a game changer for our business. It makes returns as well as exchanges super easy. It's user friendly so that customers can create the returns themselves. It is also great for repurchases since Returnly provides a instant refund voucher for the customer to use to shop immediately using their refund!

Jan. 7, 2020

As an agency that specializes in e-commerce management, Returnly is our partner of choice in streamlining returns and exchanges. Not only does Returnly take the guess work and manual process out of what can be a tedious, all encompassing job to fill-the client management team (at Returnly) is top notch. Our agency reaches out with numerous inquiries both back end and customer facing--and we are met with an educated and well thought out reply in short response time. Highly recommend.

Dec. 18, 2019

This app streamlined the returns and exchanges process for us at Talaria Flats. Customers loved the ease and user-friendliness of the interface, and the backend for us was great to manage and keep tabs on where various returns and exchanges were in the process. Highly recommend!

Dec. 5, 2019

Before having Returnly we were doing a lot of manual steps to help our customers return products. Now, not only has Returnly made the whole process easier through the returns center but also helped improve our customer service as the entire platform helps to benefit every part of an ecomm business. It has not yet been a year of us using the platform but so far we are extremely pleased!

Nov. 12, 2019

Our customers LOVE the Returnly app. It is so easy and user friendly. Our past return process was very manual, and our service tickets were 75% about returns. Since implementing we are down to about 5%. Its been a game changer for our customers and for our Customer Service team.

Nov. 5, 2019

We're happy with Returnly because it: 1. Gives us instant insight into our returns flow (active in transit, received) 2. Detailed analytics into returned SKUs 3. Ability to run exchanges for products via Instant Credit (a major Shopify limitation currently) 4. It has implemented stricter returns control procedures 5. Domestic returns shipping is costing less than we anticipated 6. Finally, the service experience has been excellent Highly recommend

Nov. 4, 2020

Returnly has helped our company grow exponentially. We've been able to streamline our entire process and provide a superior experience for our customers. For me, it's the customer flow and the analytics that made Returnly stand out. We've been able to see return data that I only dreamed of.

Sept. 27, 2019

We have been using Returnly for one year. The app and support team behind it have been very dependable. The customers have been happy with the return process as well.