AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,228
chart
#1,629
All reviews
Review RSS Feed
Oct. 7, 2023
Prompt reply on customer services ! my problem solved immediately. Great customer services. Great app easy to use and good to customize !
Oct. 5, 2023
I want to give commendation to Moazzam who has been a great help to me in resolving the issues I encountered in AfterShip. Moazzam is very quick in finding the issue and proving resolution.
Oct. 3, 2023
Very easy to use app for returns. If you have any queries their support section are very helpful.
Oct. 2, 2023
Ayushi is SO helpful! Very quick to respond and is able to help me out with all of my questions regarding billing and how to find invoice statements. The customer service with Aftership is AMAZING! High recommend (:
Oct. 1, 2023
The setup takes a while, but I am quite pleased with the customer service. They have all been polite and helpful!
May 17, 2024
Neha was very nice and helpful.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. I would like to inform you that the routing of your Returns Page has already been corrected and now it is landing on your website only. If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us [email protected]
Sept. 26, 2023
Deep was very helpful in helping me update the return address, the contact email, and the free shipping rules. I really appreciated his help and patience.
Sept. 26, 2023
Sept. 23, 2023
The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service! The support is not working on the weekends and they need a very long time to fix anything! be careful if you have a large number of transactions.
Thank you for your valuable feedback. It is unfortunate to know that you did not have the best experience using our app. Be rest assured that your issue has already been forwarded to the development team and we will try our best to resolve it as a priority. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Team Returns Center
Sept. 21, 2023
Very simple to use and they just removed the branding from our returns page and email communications for free
Sept. 13, 2023
Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!
July 4, 2024
I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5 There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.
Sept. 6, 2023
Definitely an App I would recommend for any online business trying to make the return process seamless and easy. The support is offered is exceptional.
Sept. 1, 2023
responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Sept. 1, 2023
Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry for the confusion created however we are happy to assign you a specialist to help with setting up Royal Mail.The Royal mail integration is available on the Enterprise Plan. Also, we've added the refund request instantly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Sept. 10, 2024
this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.