AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,250
chart
#968
All reviews
Review RSS Feed
Dec. 1, 2023
We have been using AfterShip a smidge over a year now. Before this week, I may have given them 4-5 stars; however, there was a change to the app that overrode our return rules; creating an issue for our users. In trying to force an upgrade, at a 70% cost increase, our app no longer functioned as before, nor as desired. After working with support for three days, it was finally resolved today, when the agent, Ayush, removed the forced upgrade. Now our app appears to be performing as needed. There is no way for the user to work around the upgrade and it is not clear that is the issue. All you will need is some patience, an understanding of how the app is supposed to perform for your site, and a fierce determination to reach a support agent who will comprehend the issue and needs of the customer, and be willing to stick with it to make the correct changes.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. If there's anything specific you'd like to see or any additional features you're interested in, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Dec. 1, 2023
Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep didn't understand this simple issue. I spent hours with technical support with zero success. Next day I asked them to cancel my subscription which took him a half hour to do after giving me a hard time about canceling. I have never had such a bad experience with a company before. It was so aggravating I just don't want to deal with them anymore. **************************************************** Original Review: It's early days, but so far I like this app. It could be a little easier to understand, but as I got up to speed I am liking how it actually functions. The customer service is extremely fast to respond and very helpful. A lot of good features are in the more expensive plan, but I can get by with the basic plan as I have a small business and can't pay a lot for returns processing.
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon. You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further. Again, we regret the inconvenience caused to you. Regards, Team AfterShip
Nov. 27, 2023
Neha was very prompt in removing the after ship branding. Thank you so much.
Nov. 23, 2023
Die App hilft Retouren einfacher zu managen, obwohl ich den korrekten Workflow noch nicht ganz verstanden bzw. wohl nicht vollständig eingerichtet habe. Bin aber insgesamt zufrieden damit.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 23, 2023
Very happy with their customer service, they helped me to remove their branding and extend my trial period.
Nov. 21, 2023
The instructions over Google Meet was very clear and helpful. Thank you Aditi
March 24, 2026
We have been paying customers of AfterShip for a long time, and the platform itself works well, but the customer support experience has recently been deeply disappointing. Our account access was revoked without any prior notice or communication, based on a third-party message that was never verified with us. It took escalation to get our access restored. For a business-critical tool like returns and exchanges, this is not acceptable. The platform has potential, but the account management needs serious improvement.
Hi CDLP Team, We sincerely apologize for the inconvenience caused due to the cancellation of your plan. We understand the importance of this for your operations and truly regret any disruption this may have caused. Upon reviewing the situation, we have identified that the cancellation occurred due to an internal operational error. Please be assured that our team is actively working on resolving this issue on a priority basis and have already reached out to you regarding the same. In the meantime to ensure that your business operations continue smoothly we have enabled an Enterprise plan temporarily on your account. We will keep you informed and share an update as soon as the issue is fully resolved. We would like to assure you that this is not the experience we aim to provide to our users. We genuinely appreciate your patience and understanding in this matter. Thank you for your continued support. Regards, Team AfterShip
Nov. 21, 2023
In the process of setting everything up and having great customer support so far. Great documentation, but also human help if needed. Looking forward to using the app in the future.
Nov. 2, 2023
Bon échange avec Priyansh, patient et pédagogue. Je vais essayer la période gratuite pour me faire la main. Merci beaucoup
Oct. 30, 2023
Thanks for your valuable feedback. We are happy to know that you are pleased with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 30, 2023
Rahul help was on point and fundamental! He displayed all solutions and advised us! Very appreciated his support, kindness and patience with all our questions.